Basha

Email: gmdbasha78@gmail.com

Phone: +91 -8618916556

Professional Objective

Seeking a growth-oriented career in the world of Information Technology, where I can research, develop and apply my
thoughts, ideas and skills during the daily walk of life. I am a quick learner, dedicated & highly motivated to accept
challenges and pursue perfection in my work. My primary intent is to use my skills to contribute to the growth & success
of the organization, which in turn would lead to continued encouragement of my professional growth.

Professional Summary

• 6 years of total experience and 4 + years of Dynamics 365 CRM experience.

• Work experience with Marketing, Sales, Service modules and good understanding Marketing list, Campaign
actives and Activity channels
• Extensive experience in Agile Project Management Framework as a product owner/proxy product owner.
• Hands on experience in configuration of Entities, forms, fields, Security Roles, Business units, Business Rules
teams & Access, Ribbon development, Dashboards, Charts, Views and enabled auditing for different entities.
• Experience on Understanding and developing business processes as per client requirements, FIT gap analysis and
stakeholder management.
• Experience on providing Support for Microsoft Dynamics CRM application, including Partners and customers.
• Having good experience on creating relationships and strong understanding on relationship behaviors.
• Involved in creating editable grid for the different entities.
• Good Team player and have ability to work independently in time a sensitive environment.
• Having work experience with creating workflow activities.
• Worked with Data import in different entities through excel sheet.

Technical Stack

• Technologies : Dynamics CRM 365 and Power Platform

• Operating Systems
• SDLC Methodologies
• Microsoft Technologies
• Business Analysis
• Testing
: Windows
: Agile, Scrum and Waterfall models.
: MS Dynamics CRM, D365, Power Apps, Azure DevOps.
: Requirements Workshops, Business Rule analysis, Prototyping, Process Flows
: Functional testing
 Employment History / Organizational Experience

Organization Position Duration

Mylan Laboratories Limited Senior Analyst Aug 2016 to Aug 2022

Academic Credentials

 M Pharmacy from RGUHS University, Bangalore (2013-2015).

Project Experience

Project #1: L I M S ( L a b o r a t o r y I n f o r m a ti o n M a n a g e m e n t S y s t e m )

Client : Mylan, Bangalore.

Skill Set : Dynamics 365 CE, Power automates, power apps
Team Size :8
Duration : Jan 2019 to till date.

Description: LIMS (Laboratory Information management system is the application to manage the Mylan Products information
and lab results, capture the business process and automate the entire lab results in the CRM Application. This system will help to
maintain the Mylan products, Sample analysis of the products in the lab, Periodic reviews, Lot creation and closing, to update the
location details for all the samples, error handling for test data from the lab in Service management module.

Roles and Responsibilities:

 Involved in Agile planning meetings and scrum meetings to update the status daily.
 Involved in Requirement gathering, fit gap analysis, stake holder management.
 Involved in preparing the FRD, FDD, User guides, Test scripts.
 Developing new features, enhancements, and bug fixes.
 Design forms, workflow processes, Security Roles, Business Units.
 Involved in Analysis, Design, Development, UAT and Production phases of the application.
 Working extensively with Iterative Agile Methodologies (SCRUM).
 Created Organizations, Business Units, Groups and their Relationships.
 Created Custom Entities, Custom Attributes Based on their Requirements.
 Worked on setting up relationship between System & Custom entities.
 Design and Develop Custom Activities.
 Responsible for Production support.
 Involved in Case Management module for error handling.
 Customize and Configure CRM Environment and Assist in Deployment Activities.
 Knowledge in Microsoft Flow, Power Apps and Power BI reports.
Project #2: N i v D a s A p p l i c a ti o n

Client : Mylan, Bangalore

Skill Set : Dynamics 365 CE
Team Size :5
Duration : Sept 2017 – Dec 2018.

Description: Niv Das is standalone application, this application migrated to Dynamics CRM to maintain instrument behaviors,
admin access, security roles, data restoration and trigger the emails to the users. This system maintains the instrument
temperatures and humidity, also maintaining the reports of the instruments.

Roles and Responsibilities:

 Involved in Requirement gathering, fit gap analysis, stake holder management.
 Involved in the configuring the business process and workflows.
 Involved in preparing the FRD, FDD, User guides, Test scripts.
 Developing new features, enhancements, and bug fixes.
 Design forms, workflow processes, Security Roles, Business Units.
 Involved in Analysis, Design, Development, UAT and Production phases of the application.
 Working extensively with Iterative Agile Methodologies (SCRUM).
 Created Organizations, Business Units, Groups and their Relationships.
 Created Custom Entities, Custom Attributes Based on their Requirements.
 Worked on setting up relationship between System & Custom entities.
 Responsible for Supporting the CRM application.
 Involved in the resolving the production issues.

Personal Details

Date of Birth : 17th July 1990

Sex : Male
Marital Status : Married