S Pratheevi

Phone : +91 8074124792 Salesforce Certified Administrator

E-mail: spratheevi1@gmail.com

PROFILE SUMMARY

 4.5 Years of Software Functional Testing (QA) Experience in Salesforce Applications Testing in (Salesforce
Classic, Administration and Lightning Applications), SFDC Testing, Salesforce Administrator, Manual Testing.
 Salesforce Admin Certified.
 Good work experience in Functional, Service, Integration, Regression, System, Database, Adhoc, Smoke, and
GUI Testing
 Good experience in Salesforce Application Testing in Profile, Users, Roles, Leads, Contacts, Accounts, Cases,
Campaigns, Opportunities.
 Experience in managing user and security settings using Org Wide Default (OWD), Roles and Profiles and
Sharing rules in SalesForce Applications.
 Good Experience in Creating and Modifying Reports and Dashboards.
 Good Knowledge in Sales Cloud and Service Cloud Process.
 Experience developing Test Cases and generating Test Reports.
 Ensuring Project test environment, test data and access are available for test execution.
 Extensively worked on System Testing in Windows Applications and Web Applications
 Good experience on Waterfall and Agile software development Model.
 Extensively worked in Functional, Smoke, Sanity, Integration, System, Regression, Retesting.
 Good Experience in Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Defect
Life Cycles.
 Experienced in Manual functional testing- Requirement analysis, Test case design, Test case execution and
Defect management

KEY SKILLS

• Functional Testing.
• Regression Testing.
• Smoke & Sanity Testing.
• JIRA / Rally Defect Management.
• SQL & SOQL Queries.
• TestRail (Test Case Management Tool).
• Agile Methodology
• MS Office (Word, Excel, & Power Point)

ORGANIZATION EXPERIENCE

 Currently Working as QA Engineer at ”Amulya IT Solutions Private Ltd.” Since September 2019 to Till Now.

Key Responsbilities:

 As a Salesforce & Manual Tester, I am responsible for preparing Test Plan, Test Strategy, Test Case Scenario,
Test Case Execution, Reporting Bugs, Testing Evidence and Testing Summary.
 JIRA is used for Agile project management and bug tracking.
 Performed exploratory testing to discover, Investigate and understand the functionality of software
application completely which is used to Test Case design (Covering both positive and negative scenarios).
 Designed all the test cases as per the acceptance criteria with required details like Test Case ID, Title, Test
Case Description, Pre-Conditions, Steps, Expected Result, Actual Result, Pass/Fail, User Story Number, Date of
Execution, Bug Number etc.,
 Handle basic Salesforce.com administration tasks including user management, data management, access
management through profiles and permission sets.
 Advanced Administration including workflow, Sharing Rules, Approval Processes, Assignment rules, validation
rules, Organization wide default Settings etc.
Experience on Sales Cloud, Service Cloud and Community/Experience cloud.

PROJECTS EXPERIENCE

1 Project Name: PROD Support Management

Client Contract Support (Current Project)
Team Size 9
Tools Jira & TestRail
DESCRIPTION:
Sales & CPQ Salesforce- Inc. is a cloud-based restaurant management software company based in Boston,
Massachusetts. The company provides an all-in-one point of sale system built on the Android operating system.

Roles & Responsibilities:

 Involved in testing the functionalities like Opportunity creation, Quote generation case creation quote.
Expertise testing of Salesforce Platform sales cloud, CPQ and Billing. approvals, billing like invoicing through
invoice scheduler, Amendments. etc.
 As a Senior Engineer Salesforce QA Manual Tester, I am responsible for preparing Test Plan, Test Strategy,
Test Case Design, Test Case Execution, Reporting Bugs, Testing Evidence and Testing Summary.
 JIRA is used for Agile project management and bug tracking.
 Designing Test Cases in TestRail
 Performed exploratory testing to discover, Investigate and understand the functionality of software
application completely which is used to Test Case design (Covering both positive and negative scenarios).
 Designed all the test cases as per the acceptance criteria with required details like Test Case ID, Title, Test
Case Description, Pre-Conditions, Steps, Expected Result, Actual Result, Pass/Fail, User Story Number, Date of
Execution, Bug Number etc.,
 Handle basic Salesforce.com administration tasks including user management, data management, access
management through profiles and permission sets.
 Performed Functional Testing, Integration Testing and Regression Testing.
 Understanding the project requirements and use cases.
 Preparation of test cases with specific description, input data and expected value based on the requirements.
 Execute Test case and updating the Daily status report to the Lead.
 Retested the fixed bug.
 Designing test strategy, developing test plans, and approving test cases.

2. Contract Operations (Community)

Client ECHO (Amazon)
Team Size 6
Tools JIRA
Roles & Responsibilities:

 As a QA Engineer Salesforce QA Manual Tester, I am responsible for preparing Test Plan, Test Strategy, Test
Case Design, Test Case Execution, Reporting Bugs, Testing Evidence and Testing Summary.
 JIRA is used for Agile project management and bug tracking.
 Designed all the test cases as per the acceptance criteria with required details like Test Case ID, Title, Test
Case Description, Pre-Conditions, Steps, Expected Result, Actual Result, Pass/Fail, User Story Number, Date of
Execution, Bug Number etc.,
 Handle basic Salesforce.com administration tasks including user management, data management, access
management through profiles and permission sets.
 Advanced Administration including workflow, Sharing Rules, Approval Processes, Assignment rules, validation
rules, Organization wide default Settings etc.
 Knowledge on Sales Cloud, Service Cloud and Community/Experience cloud.
 Worked on community knowledge articles and creating community pages.
 Handle data migration tasks like insert, update, delete & data backups using workbench.
 Good understanding of development & release procedures, upgrade cycle.

3. Service Application
Client Salesforce
Team Size 14
Tools JIRA

Key Result Areas:

 Manage all processes that impact / relate to Salesforce.com. Working Closely with Business side
Architects to get their requirement and drafting the raw data to comprehensive information which
helps while projecting whole understanding to business. Manage new releases of SFDC and
efficiently roll out new features.
 Create and maintain Objects, Tabs, Fields, List Views, Page Layouts, reports, dashboards, and
other salesforce.com functions. Key role in grooming User Stories and a bridge between Business
and Associate and As a QA to complete the assigned task. Prior skills of issue resolution by
understanding the requirement, discussion with related user, suggesting workarounds and
complete resolution in salesforce application.
 Grant/ remove and maintain user licenses. Maintain security including sharing rules and security
levels. Design, Create and maintain user roles, profiles and hierarchies. Monitor application
storage usage and archive data as needed.
 Taking internal Demo from developers before I go for external demonstration to Client once after
product has developed. Self-Starter in testing and end to end sanity checks for the requirement
mentioned in User Story in Dev, UAT, Test application sandboxes before it deploys to Production
to identify and avoid issue escalations.
 Preparing and updating the Test Scripts with issue status reports and working on ALM tool to
share the tested Applications across the stakeholders of the project.

4. Control Service Room

Client Jefferies Groups
Team Size 14
Tools JIRA
DESCRIPTION: Jefferies Group LLC is an American multinational independent investment bank and
financial services company that is headquartered in New York City. The firm provides clients with
capital markets and financial advisory services, institutional brokerage, securities research, and asset
management. This includes mergers and acquisitions, restructuring, and other financial advisory
services.

Key Responsibilities:

 Good understanding of development & release procedures, upgrade cycle.

 Performed Functional Testing, Integration Testing and Regression Testing.
 Understanding the project requirements and use cases.
 Writing Test cases in excel sheet.
 Preparation of test cases with specific description, input data and expected value based on the
requirements.
 Execute Test case and updating the Daily status report to the Lead.
 Retested the fixed bug.
 Designing test strategy, developing test plans and approving test cases
 Attending daily scrum calls and updating the test status. Involving in US’s discussion to understand
the functionality and to clear the doubts.
 Working with development team to fix the issues, retest again for the failed cases and performing
end-to-end sanity test.

EDUCATION QUALIFICATION

MBA from Mother Theresa Institute of Management (SVU) ,Palamaner, Passed Out Year-2007.

PERSONAL DETAILS

Date of Birth: 05.08.1985.

Language Known: English,Kannada and Telugu
Address: Hyderabad

DECLARTION

The above information is true to the best of my knowledge, in any discrepancies, I adhere to take full
responsibility.

Name: S Pratheevi
Place: Hyderabad,Telangana.