Chaptes:.

a itetiug mmuaizakse

u
ompleleoru
Youamesaqe is Lomplete whea i t antaio
all the intosma tion thal kéadez ozLislcaencel
As SCpdez and secvevez beth caebawioq a_diltereol
onia.dsets aad mentel hlMezSe i is uery netes
y bo kozwazdl cemplele iatematon er meuaqe
Compleleaeu oller many benebls ike thzough omple-
ncsage Jand able toqe1seachan cLLazci-y toyau
Cone al, theq-tan lemple1emesa e shous h a t sende
S ConLezned
os Lompleteneu keep lellawia sleps ia miad
Pepviele all neLessazyiatosmc tion
Answe all qvestions asked
nive Some thoq eulzuwhendesidable
A auide all seLakury iakarnatiaa
when4ouioticule ca
messe4e chek Lo make suae tha ya pacvicecd
allthe iotamation that tedes need ta zeaci
alLo zdiq to you4_Lonlent. lo Lempletqeus
messaqe_apsue these tive qucsthen. uha wsatf
 when whésewhs_and aayather esenhal ike
howlhese ii weshiooaxe mws wheo qo
made
m ade a s aoneeaLeaeat uale _aaca ees 7-
ioadea a aecbantdse 2ake t e a z tbel yau
want heo 4au needL taubamanc ubee i
t e be scotand heupuyment uilhe made
b Aasuer all 4uestions askedz
heneue yau esponc ta4-
te answez allthe queshions Betasse z e a c i o ot o
iacomplete inteznabon weddbe
wtavezabe VovzLusdameamahinkhat yov aae
CAzeless 2 a aece natPialesiosalLE qeuade
maskepo oz caseiaqabaidqeusPzeeliu
Then Su4t cleasly it ye dant haue ansu
nd iacampleie ialoz mutoo hen ded utu
Smtly-
aiwiaq Samethiag Cutna when destableis
omeL ou mst da
maze han Lustameis 4estaoqSppase yau
Psesident oi Lecal Retatoz ub and yov zeieLean iaq
Tam aew to the ty _and_weuld ike tojaia qaus
Clb Twll bevisiti qeva clb in monfh w l

leasetellme uhen aeui neetaq_will be held

quansue Lcaly hs one4eihea 4ous cnsaesul be
ioLompiete YaSholdwelleme himiell hm_dia
hensde zeah_ctcb Paski-, teclbies Iimiye
LI ociscness
JSSayinq w h a t you heue Lo
Saq in
tew wozds A Lonise mescaqe S Lomplele withoul

beinq waLdy-
Sencea and
Lencise 2meisaqe Saves time of boh
inesoqe w l b e tocded.
beLie ez lhzouqh This qovs
louserzy
tzdke te amaund at time to zeudil
und_e
Centsbude by elminabio uancLesazs wezds
u impastant ideus Stand aul
onLisenesobseae t h e ollouine Ss4q TIA
la achieve
Ehiminaie wo cdy_Lupieisiond
L n c l u d e only icleanlmalerial

Avoid vneiesoay Lepetikon

a 2limioate waxdu eupiesiants
kollauiaq ozSome sue yeiie
yauz_Lomuacaban
eu Can use to iedvee wods
iastead ot phzascs
Vse sngle wozd subhtles
CupreMoo
OmLuaneies aru-
Kepluc e wosds stalement uth lonlie e r e
AvoidOvessing empty phuse
n whicband h a l Llavses whenae pasible
Ehmioale unneesuay PIcpstional phse
Lmt u s e ot padue v o L e lomt
b Lacde anly velevaat materia.
rellowio4 aze
un vsee_ehninateitAcle vao_mateicrd
 Shck o the papase af mcuaqe
Deleleia elevaoZ wozcls and senblia je senleaies
net do the impostant paind lactllly l
Aveid lan iatoductions nneceuuey 2uplanhae
J
Dmit intozmabiao obvious to aeue e anot
Aepeat hose poiok wbich secLeLe buel teld
youthink itis inpostaot han solu_use keyusads
qavehim abial.
LAueiduanecasax Yepetitions
Some hme epeubon u
to emphasis 2j )B4 whcn theSeme
neLess.uzy
infezmation is depealed we te hnee haes lhe
n4 _eaáon the mesa e_wllbeconcwczdy and hosng
Lese aze thoee way tochmioale _uneieuzysepcbtion
Use a shostes nanc allee4ou bae menhoneel he
q_home OhLO_
Youzpzonouos zathea hap taki nume lke le
SheiAhey inskad ak tI nazme
Ld oud all needleu sepchton e phiuues and Sealeoe-

i ansidexatioe
SpaepPeling youz meiag e celiec
to seievessLLedibil4 oz mindsel PutucusLel-
his o hePlaLe to wiile aispeakmo
e llechve werdt kolowinq_ae thaee spectic
Lo indcale lonsidezahoe
 tocusin4 On lou laslcad T'dncd We
h e seuees
Show audience benclht o ineuest n
2mphusze posibiue pleasanl tadr
kocus on lau insead af Taad Welo caeale
seciever uull
Considezale messaqe tocus on how
benehisuwhat lhe4 _willzcacLe and they
Lia
4t
O Deed
u, we
invol YwLand
knaw e t s c e Someeuampl
41ieALLd lam_deiahled to announe hat we will be
Cutendinq ouz heuzs ta make shoppinq
ma
Lonvcnient
t e shep eveninqs with-
Yay Aakude You will beable
the Cnlended bours

Shau audieoze beaeti ax ialaest ia eica

wheneie

iEspossble and laue Show_bowyevs iccicues

inskacl a l
will 4ebenelis, thenpe yaLselL
elkchi
le euamine hat _ase q6vs poind
ae
sCIee
lo _LCule desike i n bs mineZ
Cnovqh
Recieves will be mose_able to xea ct tavoiably
hi
you Show hin fhw benehisase uwerthiz
mark
ellosts, n vestmenls and the4J aze upto the
l actal dised benelht is imposLihle hanmeuuge
Should alleust Show iakrest an d contatoc
the c LiCLe peia ot viC w
Emphasixe _pautha Pleasand tadhs
A hhiadwo
Ha shou Lonsicderabon L ta emphasze_czpait
nd pleascot lact-L meun tocs aouwb
Cun be dene iasleodal ubad cannat
be donc e,
Naaieupeusaot Pasihne -pleasao
aSiqnudaz
IEsimposihle toopen an A soon4
Lasd eachesswa.
aLiaun La 4 eutoday
pc4our alaund
uheaxciaard
Lwdeat sekund ii iedaodwe zeiund
lea s 5pailled_and un Salabid lea s cdean and sc akée
uoutaaueloo leapy
wheo40utsauelon lampaaywhen
Cspense40uullaat
aatsccieurupensqauasea p
appaaieg
paaLzj

La taLast l a u
appsual tos liut clas

LammuaicatioqL20satl mcans beia4 Specbi

Jehate sad ndnathes han heias Laque scel

Oeo means usia dcostaive wods insicd
aeneral
n 4 Lonneiatuewezd

BeneLt usinq lanLacie lhacts aad Liquzes axe

now whal s cqueA
uzieier will enacly
Jessedfala.uiaq adeloei ullhelp ya a
Lamposeior
le Canuiocnq message.
sespeuhe taisandLiqvaez
LfAaton a4 auawezd
Lhaose dioaatbuld.cqwazds
 Use saccei baat aad fisay
wheneues pessible use can euact

pseLisestalemeat os abique ia plase oi a qenea l

wosid Lo make
Vague nentsa_indehad e Lontaelpiecis
Stwdeat MA1Sla. aze hiyheLo 1116 the aMAT sLoueawezcas
boahy197 the had risenteli2
Kastesn}utope ismakin4 Paq Lo 141 Iavetmenia ustan lape

a abtania inuesiments uwas USfla millia tedas thas

hi useiolsesed to /2Z
But Seaetme 4ou have to vse_qenezal eupeuiaa poz -
hussh, uhen eucuct Liaaes_are _eniapaxtani
bPutacbian_in yau veab
Vexb Lao actuale ofherwads
and hep ta make youz Senlénte ahue, le houe dnamic
sentenies one misi yu vse laltue vaice zuthex than
passive voiie ( 1 pLt_a iaa ialo ver b ~athes hun noue
seaLtie uaueiz beLauseactive vasce pet he verh
a lsant11make 4oua sealeneespeehi peasarad
Consie andemphute_eqhe oancial olheeaiepor!ed
Ho he boaxKeresepozled sa eab _and ituachie
P P_a hao ata verbi Actionuezb enPxas an_acto
wetherIt be phusicalO1 meoalAchoo verb are
te de luez impoztan intozmution in a septene GNE-
addim pat and purpaie. Sa belp ta de liuesa
speuli end(en Lee iemeseqee-
 Ac tion Hidiaq ia Noua Acton ah ueb
Fsale Sso HwilqLe coosi Vzelesso wilconside
eaahon ta íepal hezepa
Chaae Vvid,Jmaga -luildiaq_usndus
l omake 4au meiaqe-

viuid, iaéz and speutcqou_Lan use Lampaziso Senseau-

loppeals biqaahue lanqua
Lempaisop_Las make an uoclear idlea cleca oa
makeas ideamaLevivd
make ap ideameze_vuiedConsklce
Eiquative lanqwege
he tallawing eiumple
LLexc Aoze vivd

Les wask io 4zaul was S he Lould he alled he

euemplau Spuk plue od he qioyp
Seasoaappe azewsed_in
inmazkeHioq P2oclel-
iDPaviclincq lolo-
The alsa heue alinuled plareio
a othe Poxm e bvsieess Maio oh,cchue of
Sensozy ppeo is o qet The reade leal the hey
are thexe uithys

vlai Loetioqthe meaninq tiom yas hcad id

the head et youzzeudais the pin pait ok

lasid As eveiuene bas ilsowa idesenpaeae

leupeenes auacieved with wozdh Sa ta make o
eiSAge maxe Lkalolowi slep edd be
f lowe
 Lhoasep piecise contzele and himliazwad
Censtauel_ellech.eSeotenes Aed peaqupht
A Chaasa Pieciselantaate and familiur waxdi
Claayu
achievecl haoueh_a balanie between paCCiselang.
uaqe and tamiliax lanquage when y0u
USe pcs
Loalace lamlas woads 40u Chose euaLt uioko
to cone yo 2dwhea youuse tam.liar

Hanqueqe 4ov_Chaosea wod thet isPre vicuel hnoun

JJ
b heavdiene

The main pzablem while bei not cleuz L

hd not-
he Some Situebon ue_Use wozds
L lo) i h e u l use these uzds h e
acquaialed
Solubon Thd
Contsion ancd issidaioo appeausSs
we vshodd baietl_and dearly eupleuia hese
leaminaloqies
Eamplesead loanP 12 ieeat aplermber
B Laasthud ellecte seatene aadl paaaaphr
ubih will cseot an
o make a citeche percgzphbe cansiclered
impald telewingpoinl weulel
paee
Leaqts :aeneaally Shozd_Cnqth sentences uze
b t u k e n ileneeed thu
hau sacqe 2a la ja woads
seoteoL
t t4lo se waile iaa moethan_bne
alu n a senlenewe thesi1isSimpleLempounc
idee
es(om pleuiLmust ontznene maia
 ahescace a lokexent Sentenie wasdaae loAeH
T
adsanqed So that he idea cleaaly cupzeu
iZS neantz
omportad
phasis hequalily hed ques foxee
px_a seoleme_and paLa qiaph K Cophaadi
itemusl decce ubud necd enphasu and
fhcp choase carredsenlenC s taucdac

viLouytesy- not
lsue loalccu invo lus ben awas
leeL-,-
oaly o the pcspeche of cthes bui 2 a
alse You coo also incaease the electivenru a
Lommunica hos bybeisq palile oncd
howung-
uov ovelieacethot_ya ee The m
|1o belp ensxe you e ceua2
alwau lallo w hee xule
Beincesely tacLL thauehi t l _cocl appxeialic
se Cupreaios thet sbeu espe¢
Use Don clisczimiaubiaqepaecsid

Be siacese tacdEull hau ht Ell aad_appiecialkz

Lo istiu Some PeopleCeiaLenbiasa llycLbapd
) o z bleat Tul)Theie peqabe
tsaisaleeaCo nen _cause et_disavs ei
o ewenSOmetime-P2O blem-axaLes cditezent
is_cluse So we shauld b e tactiU_abod
O lommuoilatn O we axe ta_leak
Some uonPe whe h hele to nd
 standthis Ocepi
Taces blunt Tactll
L yacdeuteandira
Spid etia Lan t
destonc an al awaxdig i
exluq dilnat xad Saane time
pxecac lcime
m4 lates1 f
uwzilexswba
Thauehd £lloes and Appxecia tiaa.
SeodCeisss mesiqe ai deseued cenqaat
Lehiaa ace help ta u l d gea
appreciatie
h e v a l evalue e anad alLee the tiz
axh nors then Thasa ds 1 elallox e
Speciti r d t h e q h i i i l uble_Lcmmvaicst
sLeng ceHireLk
Sald_ pelie
N
Jeade wantsta xecieie nesa4es that otlesd
SiLh_Lpsesiiaa axe dssed ia tue g3aAi
datioq Capaeriass aac ehissa hr

ik itadiag_enueuioais
ha ode cpsCAcs ich_many-peap
taha
2Ldanatageo
poraitai
 J
led
21Cmit quetiaaabe bumai. aug hie to ane peasanl
dis te ane The Cacbat bu
hma da fa to beLaateai
Naie 1- Heaan ubat's Ths k a abed he
ed
Licl t e l

Aate Luiarneddna_Laogzallabam cdd

eLetauily tnok i a prAeLataci

asaicd Bat_eea thauaueoledehea eL

ie c waa zeq.rd teycu
CheaseNan Jaciminatin aeuia
Aaathe
zcncaioiezk sthese ai d s
lanaeg Thateller eadae
Depleealeai acoleraaceaaiqio.

aLccptal
niadepessor buLqcnesdy humar
cela man Pecple a LaileelsZ/e
male bune be

othehes2CIsa
 eocdncss
4 t the ora at cornectoes s
Phopeqiamme puntiua ios and spellinq au
Luesa nesaqe may be peztect-4ammarcay
adnechuncaly butstil lage a customea/be
LLm LoLeLtntSa4 epplica to busioes 2e sa-
l4zs asa nean the lllow thzee cherecierihze
Lse the iht level otlasqwqe-
LhcckgLLULDL bi lacdard uxd
Mantp aluepteble weitiq- nechao
Die iaht leual a lanauu
hexe aze
hse e l at locquegs teamulatoz.mal ancd
Stedod
a m a l wibogs offenisaLiaeel uit schelaz
eghs styes_vaLankesabanalusually
LLsLrl aed ofien _oadaio lae4 senlenre
2 tLnal u s t t q maze chuzucleaishe_o bu
worde That aze Sho
zl kreuaurd lonvenshorns
iSLDstordaadlonquaqe inusle aLoeect ord

eweshouehe Ca2e kul hile choesm a leel

4ac uuAeuhie hoi a lonuiu hon withany

ChekaLLwAaLL_at kacts_and uadse

 LE isimpaiuibleto Lonvey meanieq piecsely
thaauqh wendy laom he keaal al sender fo
secieue Ou qoal is de be psccise aspesiibl
passible

hich mcan_Lheckigand_doble checkiz ie ensue-

thas the tiquacs lect and word 4ou axe

Lasiecd
w act and liaas
veil 4ou statis hical data
7Deuble-chekyau tate
AuDi 4ueuin a laws fhut bare animpact
) waads that 22clue
Du Leq lish lanquaqe
Lanstectl Charaqq Lelact evez dichaceriedCa
keep up with the zapid chhqe ia o z a
4veq iqlshhas hom
hasmany paiz w a x d s hoP
psorourlialion euen some tme rex peU.
Sumeuhehm hLeatske
sholdk4 to avaid thore uId
Aaintaia Auegtahle aibioq Ae shanici
i t h the

ve LiovspakoqesOuuilable to oaptess bo th
qiomnes CheckGnd spell chechs ho.e meole
4e Cdihq brk Cosier YeL ue xe cOmeal Luse
atlenhon o 1he mekencal past ci eiy
LelLusi1lcndaline.