Intelligent

Hub
Enrollment
iPhone Intelligent Hub
Enrollment Instructions,
formerly called AirWatch
Before starting the Hub Enrollment
1. Accounts and passwords required to enroll – Please have/know before
enrolling
a. Apple ID and Password:
i. To create a new Apple ID or reset password: https://appleid.apple.com/
ii. Apple ID information: https://support.apple.com/en-us/HT203993
b. Eaton employee number: this is your E or C number and will be used as your
“Username” during the enrollment.
c. Your current Eaton network password (the one utilized to log in, when booting up your
Eaton PC)
d. Passcode (used to unlock the iPhone screen)

2. Eaton Visitor Network – Your iPhone cannot be connected to the Eaton Visitor
network during enrollment
a. Check if your iPhone is connected to the Eaton Visitor Network
i. Tap “Settings”
ii. If Wi-Fi shows “EatonVisitor” you will need to “Forget the Network”

iii.
iv. To “Forget the Network”
1. Tap “Settings”
2. Tap “Wi-Fi EatonVisitor”
3. Tap the (i) to the right of “EatonVisitor”
4. Tap “Forget this Network”
5. Tap “Forget”

3. Check iOS version – Hub requires iOS 12 or above

a. Tap “Settings”
b. Tap “General”
c. Tap “About”
d. Check the “Version” - If less than iOS 12 you must upgrade prior to enrolling with
Intelligent Hub: https://support.apple.com/en-us/HT204204

4. Two Device Limit

a. Eaton employees can enroll up to two devices

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b. To remove a mobile device from Hub you can use the Intelligent Hub (AirWatch) Self-
Service Portal to delete a device (this will remove all Eaton content from the device
while leaving personal content intact).
c. Follow instructions in the Self-Service Portal User Guide:
Self-Service Guide

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Steps 1 & 2
1. Tap the App Store
icon

2. Tap the search icon

Steps 3 & 4
3. Type “Intelligent Hub”
and tap “Intelligent
Hub” from the search
results

4. Tap: “Get” or the

cloud icon if you have
previously download
Intelligent Hub

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Steps 5 & 6
5. Once downloaded and
installed select
“Open” to launch the
Intelligent Hub app

6. If you close the Apple

App Store please tap
on the “Hub” app to
launch

Steps 7 & 8
7. Enter your Eaton
email address

Tap: “Next”

8. Username: Employee
Number (not case
sensitive)

Password: Eaton
network login
password
Tap: “Next”

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Steps 9 & 10
9. Choose Ownership:
• Corporate –
Dedicated: Eaton pays
for service and device.
• Corporate Owned:
Eaton pays for service
only.
• Employee Owned:
Eaton pays for
neither.

Tap: “Next”

10. Read the Eaton

Mobile Device Usage
Statement

Tap: “Accept”

Steps 11 & 12
11. On Workspace One
Services screen

Tap: “Next”

12. The browser will

launch to download
the configuration
profile

Tap: “Allow”

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Steps 13 & 14
13. Tap “Install”

14. Enter your device

unlock passcode and
tap “done”

Steps 15 & 16
15. Tap: “Install”

16. Read warning of

profile installation

Tap: “Install”

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Steps 17 & 18
17. Tap: “Trust”

18. 18. Tap: “Done”

Steps 19 & 20
19. Passcode
Requirement: Tap
“Continue”

20. Enter your current

device passcode and
tap “Continue”

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Steps 21 & 22
21. Enter a new passcode
that meets the correct
security requirements
(6 or more letters, and
numbers including
one special character)
tap “Continue”

22. Re-enter new

passcode and tap
“Save”

Steps 23 & 24
23. Tap: “Open” Hub
24. Tap: “Done”

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Steps 25 & 26
25. Tap: “Manage”

26. Tap “ Allow”

Steps 27 & 28
27. Please read the
privacy statement
Tap: “I Understand”

28. Tap: “Not now” to

decline sharing
aggregated data with
the developer, or Tap:
“I agree” to share

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Steps 29 & 30
29. Go to the home
screen and tap: “Mail”

30. The first time you go

into “Mail” you will be
prompted to enter
your Eaton Windows
Login Password

Enter your Eaton

Network Login
Password Tap: “OK”

It can take up to 10
minutes for mail to
sync

Step 31
31. Microsoft
Authenticator is
pushed to all devices
for Office 365 apps to
work.

Tap: “Install”
All Done!

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Troubleshooting
If email does not start syncing after 10 minutes:

• Tap: “Settings”
• Tap: “Mail, Contacts, Calendars
• Tap: “AW Eaton Exchange”
• Tap: “your email address”
• Enter your Eaton network login password in the password prompt.
• Tap: Done
• Go to your home screen and tap the Mail icon
o Refresh the screen once every couple or minutes for 10 minutes or until email syncs.

If email still does not sync, open an IT Service Catalog Ticket:

• From JOE choose "IT SERVICE CATALOG" in "My Applications"

• Select "Phone, Communication and Conferencing Services"
• Under "Mobile Services" select "Mobile Devices"
• Select "Hub Enrollment Issues (formerly AirWatch)"
• Select "Hub Enrollment Issues" form link at bottom page
Fill out the information on the form and Click "Submit"

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