Emma Daniels

18 Lime Kiln Close, Cley Next Sea, Norfolk, NR257UB

ejackson993@hotmail.com
07795634730
I am a motivated, loyal and enthusiastic individual, comfortable working
as part of a team or individually.

Career History

March 2012 – Present

Part time holiday let cleaning and private home cleaning.
Cleaning to a high standard on exclusive holiday let properties based in Blakeney.

May 2011 – March 2012

Temporary part time Administrator at Norse, Benjamin Court, Cromer
I was responsible for the day to day running of the office, acting as PA to the
manager and general office duties.

September 2010 - May 2011

Maternity leave

February 2008 – September 2010

Office Manager and PA to the director, NKE Investments Ltd
I was responsible for managing a small team of staff based in various locations
around the country and within the office. It was my responsibility for overseeing the
lettings of over 200 properties based around the country, managing the director’s
diary and arranging the director’s mortgage and legal applications.

June 2003 - January 2008

Group Leader, The Money Centre Buy to let mortgage brokers
Managing a small team of people with varied attributes and provide support to our
Associate Sales Consultant, it was my responsibility to develop team knowledge,
understanding and customer service skills to meet set standards. I motivated the
team to achieve individual and team targets, and ensured that they fully understood
how to progress towards achieving them. I ensured that all service standards were
met with customer service always being the main focus.

December 2002 – June 2003, Client Representative, Norwich Union

Dealing with customer queries on surrendering life policies and pensions, meeting
targets and dealing with complaints.

June 2001 – December 2002, Personal Incident Representative,

Norwich Union
Handling household claims from beginning to end, investigating claims and ensure
claims are valued accurately and realistically. Dealing with customer queries and
complaints, meeting daily and weekly targets and making savings.
November 2000 - June 2001, Payment Clerk, Norwich Union
Paying invoices, assisting with debt managements, dealing with internal queries and
customer queries.

September 1999 – November 2000, Switchboard Operator, Norwich Union

Answering between 300 – 500 calls per day, directing internal and external
customers to the correct department.

Education & Qualifications

1990 – 1994 Walthamstow School for Girls

GCSE English, Maths, Drama, Humanities, Science

1995 – 1996 Sir George Monoux College

GNVQ Information Technology.

2007 Certificate in Financial Planning (CF1)

References

Mr Graham Rose
Norse
Benjamin Court
Roughton Road
Cromer

Mrs Katie Mountain

Previous Manager of The Money Centre
16 Wymer Drive
Aylsham
Norfolk