Amanda L.

Nelson
329 Atomic Project Rd. Apt 2, Ballston Spa, NY 12020
Home 518-884-2815
Email Lovely_Gurl824@hotmail.com

PROFILE
I am an entry-level professional with a wealth of experience spanning both the health care and hospitality
industries. I seek an opportunity for continued professional development and advancement within a
growing firm or organization.

EXPERIENCE
Empire Blue Cross, Albany, NY July 2008 - March 2009
Member Contact Center
• Utilized a variety of information systems to perform daily operations.
• Responsible for the integrity of sensitive information, such as personal health records.
• Operated multi-line phone system to address a high volume of member issues with speed and
efficiency.
• Performed specific duties including claims adjustment and adjudications, medical coding,
and correspondence.
• Provided members with world class service by answering questions and utilizing
computerized systems for tracking, information gathering and troubleshooting issues.
• Performed data research and analysis in order to address operational challenges and
customer service issues with greater precision.

Dozer's Bar and Grill, Saratoga Springs, NY October 2007 - April 2009
Bartender
• Fielded incoming phone calls, received orders, serviced customers, handle cash, cash
register, stocking, general light cleaning and closing duties.
• Provided all patrons with outstanding customer service; consistently executed customer-
oriented tasks in a friendly and professional manner.

Augie's Family Style Italian Restaurant, Ballston Spa, NY May 2004 - October 2005
Bartender:
• Performed restaurant opening tasks, phone and reservation duties, inventory management,
serve customers, seat customers, and general light cleaning.
• Maintained the highest standard of customer service in order to ensure a consistent,
pleasurable dining experience for all guests.

Alterra Assisted Living Home, Saratoga Springs, NY February 2001 - January 2002
Certified Nursing Assistant
• Cared for the elderly in a group home setting.
• Assisted residents by bathing, dressing, and feeding them on a regular basis.
• Reported resident vital signs in a daily log book.
• Facilitated a variety of daily activities for residents in order to ensure the best possible
quality of life.

The Inn at Saratoga, Saratoga Springs, NY March 1999 - February 2001

Front Desk Associate
• Performed reservations, check in/check out duties with a high level of efficiency.
 • Operated a multi-line phone system.
• Effectively utilized a complex property management system in order to maintain guest service
efficiencies, complete and generate daily financial reports, and ensure general financial
accuracy and transparency.
• Utilized superb communication skills in a detail-oriented high guest-impact environment.

EDUCATION
SUNY, Empire State College
Bachelor of Science in Psychology - Child Development (in progress)
Cumulative GPA 3.54

ADDITIONAL SKILLS/KNOWLEDGE
Software - Proficient in all MS Office applications including MS Word, Excel, and PowerPoint.
Operating Systems - Windows XP, Windows Vista
Typing - 60 wpm. Successfully completed NYS civil service exam for keyboard specialist
Research- Adept in a wide variety of knowledge-based, management information systems for the execution
of research and analysis tasks.
Billing- Familiar with CPT-4 and ICD-9 medical billing guidelines (HCPCS).

PROFESSIONAL MEMBERSHIPS
Member, National Center on Shaken Baby Syndrome - 2008 to present
Created a fundraiser and all proceeds go to the NCSBS
Member, National Association to Protect Children - 2008 to present

ACTIVITIES
Bainbridge - Guilford School, cheerleading coach - 2006 to 2007

*References Available Upon Request