Sovannary Bunchan

C U R RI C U L UM V ITA E Details

#294, S/k BKK1, Khan Beoung Keng

Cambodia
+855969930768

Profile sovannary.bunchan@gmail.com

I have over 4 Years experiences in front desk operation. I successfully D A TE OF B I RT H

manage all the duties and responsibilities in the front desk independently December 31, 1995
and lead my team. Directed front desk operations and supervised
employees, ensuring quality, timeliness and accuracy of all customer
Skills
services. I manage and coordinate urgent and complicated support
issues. Consult with senior management team on situations that may Leadership Skills
require additional support. Committed to utilizing my skills to further the
mission of a company. Adept in general accounting and finance Team Player
transactions. Skilled in various social media platforms and office Strategic Thinker
technology programs. Work Under Pressure
Multi- Tasking
Employment History
Computer Literate
Front Desk Officer, Intercare Medical Center
J ULY 2 0 2 0 — P R ES EN T Communication Skills

Responsibility: Customer Service

● Manage process for communicating outage/emergency activities to
Flexible and Adaptable
the organization.
● Oversee front desk operations and make sure department is Daily Operations Manager
effectively staffed to meet the needs of the property.
Maintain Staff Members
● Managed front desk including appointment scheduling (Phone call/
walk in/ Zoom, telehealth, email response) Management Information Systems
● Providing medical system training, providing Intercare work process
(FD-Nurse-Dr-Pharmacy) Systemic Issues solver
● Payment transactions: Billing/Cashier duties in Excel & System and
train new staff on procedures of patient registration, billing, and Hobbies
internal procedures for services for patient.
● Assist all the medical documents for the health check packages Hiking, Camping, Road trip,
process Internet Explorer, Movie,
● Front Desk Department roster as needed, schedule employees Explore more places to challenge m
working times and provide backup support, managing their job with strangers
responsibilities
● Handled cash/credit sales, petty cash monthly transaction/Intercare
daily petty cash end day and logbook report
● Make requested quotation for the external companies, group
internal and patients
● Intercare daily invoice and daily summary report and Intercare daily
sale report
 ● Prepare monthly summary report for outsource service
payment/income
● Summarize outsource monthly records of payments
● Ordered and maintained inventory within set budget limitations.
● Ordered uniforms, maintained all office supplies for entire facility.
● Intercare stationery stock register and Utility/maintenance stock.

Front Desk Senior, Procare Medical Center

MA RC H 2 0 1 7 — MA Y 2 0 2 0

● Complete operational requirements by scheduling and assigning

front desk staff; follow up on work results
● Worked well independently and on a team to solve problems
● Answer phone inquiries, direct calls and provide basic information
● Ensured compliance with all regulations, policies, and laws
● Ensuring the front office of the business continues to operate in an
efficient manner
● Enthusiastically performed tasks that were outside of my job
description
● Keep confidential all applicant, client, and verification and company
proprietary information
● Organized/assist staffs for patient files and medical records
● Categorize daily invoice with all the supporting documents of
services for front desk reference
● Perform inventory of office supplies and order what is needed
● Purchase, track, and invoice office supplies
● Multitasking: cashiering, provided medicine and organized nurses.

Education

Bachelor Degree of Hopitality and Tourism Management, Norton

University, Phnom Penh
2014 — 2018

High School, Beoung Keng Kong High School, Phnom Penh

2009 — 2014

English courses, Australian Centre for Education (ACE)

2014 — 2015

References:

Mike Burton, Country Director from Raffles Medical Clinic

012 802 228, mike_burton@rafflesmedical.com

Julie Thongsavane, Clinic Owner from Procare Medical Center

061 828 411

Sorin Sokunpanhavatey, HR Supervisor from The Olympia Medical

Hub
077 998 927/086 998 927
My one-page pitch

I am looking for a career and I believe this role will provide me with a
fantastic start in a career in the diplomatic sector. As you will see from my
CV I have all of the requirements for the post and more, alongside the
experience required to fulfil the role. My Khmer is excellent as I am a
natural born Cambodian. My English is very good, and I am continually
improving by spending time with colleagues, customers, friends and others
who use English as their first language.
I provide the perfect customer experience – I make people feel at ease with
my pleasant manner, I bring out the most information from people with
my listening and questioning skills (essential in health care) and I do this in
a professional and dignified manner that is befitting to the specialized
areas I am practicing in.
In my current role I am usually the first one and a lot of the time the last to
leave. I do this to make sure the job is done because the job is people and
if I am as efficient as I can be then there is no additional waiting around
and the customer leaves happy. A lot of the time this goes unnoticed
because it means my service area is doing its job exactly how it should and
most of the time very good work does not stand out.
Complaints stand out. Which is why I do my very best to ensure that the
customer has the best experience and leaves happy – or at least leaves
knowing they have received what they came for. I jump on issues as quickly
as possible to avoid them becoming bigger problems. Most of the time
these small fires can be easily put out but sometimes I need to ask
colleagues/managers for advice or to jump in if needed. As I love working
with my colleagues this is no issue as we all support each other.
Thank you for your time and I look forward to an interview to provide
further evidence of my skills and hopefully after that becoming a colleague.

Kind regards
Bunhan Sovannary