Student Book

Written Assessment
AURTTA104 Carry out servicing operations

Assessment 1 – Questioning – Written Assessment

Student Name Zeeshan Rasool Student ID Number 14110

Unit Start Date 19-2-2023 Unit End Date 19-2-2023

Assessment Due
20-2-2023 Date Submitted 19-2-2023
Date

This cover sheet is to be completed by the student and assessor and used as a record to
determine student competency in this assessment task

The assessment process and tasks were fully explained. Yes / No

I am aware of which evidence will be collected and how. Yes / No

I am aware of my right to appeal an assessment decision. Yes / No

I am aware that I can locate the AIBT’s Complaints and Appeals Policy and Yes / No
Procedure on their website at https://aibtglobal.edu.au/

I have discussed any additional educational support or reasonable adjustments I

require in order to undertake this assessment with the Student Support Services
Yes / No
Officer and Trainer / Assessor, (if applicable). e.g. Student Handbook and
Access and Equity Policy https://aibtglobal.edu.au/

I have access to all required resources? Yes / No

Cheating & Plagiarism Declaration

Student Declaration: In accordance with the AIBT’s Academic Misconduct Policy, I hereby
acknowledge by signing this declaration that I have not cheated or plagiarised any work
regarding the assessment tasks undertaken in this unit of competency except where the work
has been correctly acknowledged.
NOTE: Student must sign this prior to submitting their assessments to the assessor

_19_____ / _2___ /
Signature Zeeshan Rasool Date:
20___23___

Assessment Satisfactory or Not Yet Satisfactory

Results (Please circle or highlight the assessment result for this task)

Feedback to Student - Please provide general feedback on the Student’s performance

Student Declaration: - I verify that the work
completed is my own and that I was
adequately informed of the assessment
process prior to commencing this assessment
task.
Assessor Declaration: - I verify that I have
adequately explained and negotiated the
assessment tasks with the student prior to
commencing assessment.

Student Signature. Zeeshan Rasool Assessor Signature

Date. 19-2-2023 Date

Context and Conditions of Assessment

This assessment will ensure that the elements, performance criteria, performance evidence
and knowledge evidence required and conditions are adhered to demonstrate competency in
this unit assessment task.
 • Read the assessment carefully before commencing.
• This is an open book assessment and will be conducted at your designated campus /
workshop / specialised lab.
• Your Assessor will use the assessment criteria in this document and will provide
feedback / comment.
• You must answer all the questions in the assessment tasks in your own words and
own handwriting.
• Your Trainer / Assessor will inform you of the due date for this assessment task.
• Your Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the
assessment. In all cases your Assessor will provide you with feedback.
• Only when all assessment tasks have been graded as S – Satisfactory you will be
deemed C – Competent in the final result of the unit of competency; if you do not
satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet
Competent.

Re-Assessment Conditions

• If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the
evidence. In this case, you will be provided with clear and constructive feedback
based on the assessment decision so that they can improve your skills / knowledge
prior to reassessment.
• Where a ‘NS – Not Satisfactory’ judgement is made, you will be given guidance on
steps to take to improve your performance and provided the opportunity to resubmit
evidence to demonstrate competence. The assessor will determine and discuss the
reasons for NS – Not satisfactory on any of the criteria and will assess you through a
different method of assessment e.g. verbal/oral questioning, problem solving
exercises.
• You will be notified between 10-30 working days of undertaking an assessment of
their result in achieving competency
• If a student does not complete the assessment, they should notify their trainer
as to why they did not complete the assessment and if due to illness, a medical
certificate must be produced.
• In the above scenario, student will be given an opportunity for reassessment
within 5 working days with no reassessment fee charged.
• Students who are deemed to be Not Yet Competent (NYC) will be provided
with information identifying the areas in which they failed to achieve
competency. Students will then have the opportunity to repeat the assessment
task within 5 working days of notification with no reassessment fee charged.
• If a student is deemed NYC in the reassessment or if the student did not
approach the AIBT’s within five working days with a valid reason for not
availing themselves of the reassessment opportunity, then those students will
be given a final chance to re-sit the assessment and will be charged a
reassessment fee as per AIBT rule.
• After this no further reassessment attempt will be provided to the student and
the student will be required to repeat the whole unit with full fee for the unit.
The student will be made aware of the impact of repeating the unit may have
on their student visa.
• If a student is found to be cheating or plagiarising their assessment, a
reassessment fee will be charged for reassessing the assessment within 5
working days.
 • If the student is found to be plagiarising or cheating again after conclusion of
the Intervention meeting with the Course Co-ordinator, the matter will be
referred to the Academic Management Committee which may result in the
suspension or cancellation of their enrolment
• AIBT’s has intervention strategies, including student support services available
to enable students to complete qualification in the expected time frame.
Students at risk of not completing within this time frame are identified as early
as possible and an intervention strategy is put in place.

AIBT will ensure access to:

• automotive repair workplace or simulated workplace

• workplace instructions
• manufacturer servicing specifications
• two different vehicles or machinery to carry out servicing operations
• tools, equipment and materials appropriate for carrying out servicing operations.

Evidence to be submitted by the student: -

• Completed written responses to the questions in the assessment task

Assessment Decision Making Rules

Your assessor will assess the evidence submitted for the following elements, performance
criteria, performance evidence and knowledge evidence to confirm that the student evidence
submitted demonstrates validity, sufficiency, authenticity and confirms current skills and
knowledge relevant to the unit of competency.
Your assessor will be looking for the following in this assessment task: -
work health and safety (WHS) and occupational health and safety (OHS) requirements
relating to servicing operations, including procedures for:
• lifting and supporting vehicles and machinery
• isolating and stabilising vehicles or machinery
• safely handling hazardous oils, fluids and greases
environmental requirements, including procedures for trapping, storing and disposing of
lubricants and fluids released during servicing operations
identification, function, service requirements and procedures for vehicle or machinery systems
and components, including:
• steering and suspension
• driveline and final drive
• braking
• wheels and tyres
• transmission
• engine
• battery and electrical
• fuel
• cooling
types and applications of filters, oils, fluids and greases, including:
• additives
• oil, fluid and grease classification
• viscosity ratings
 • filter types
oil sampling procedures
• post-service testing procedures, including resetting service interval indicators.

Assessment 1 – Questioning

Written Assessment

• Identify five (5) important items of personal safety.

• Goggles
• Face shield
• Gloves
• Hard hats
• Respirator

• List three precautions when jacking a vehicle on the floor.

• use the correct jack points

• use the correct lifting points
• never work under the vehicle that is only
supported by jack

• Why should safety stands be placed under a raised vehicle?

safety stand should be placed under a raised vehicle to prevent

injury and for providing safety
• What precautions should be observed if a vehicle is to be raised on a hoist?

• read owner manual before you begin

• check the specific lifting points
• never exceed your vehicle lift maximum capacity
• dont relay on single lift arm
• choose an auto lift with automatic safety lock

• stay up to date with your lift maintainance

• follow all precautions to prevent injury

• How should waste engine oils be stored and disposed?

1: Make sure to store it in the container which has secure lid.

2: Always take it to your local household recycling site for safe disposal.

• When changing the engine oil, what should you use to catch the waste oil?

• Drain pan

• Mop bucket

• Storm water drain

• Funnel

• When handling, trapping, storing and disposing of new or waste engine oils, which document
should you use to find this information?

The SDS is a document that contains the detailed information about it

• The steering system permits the front wheels and hubs to be turned to the left and right.
 True or False: TRUE

• Complete the following statement about steering system using the following words.

Words: Box, Direction, Front, Linkage, Right, Shaft, Steered, Steering, Turns, Wheels

The ___STEERING_______ system permits the front ___WHEEL_______ and hubs to

be turned to the left and __LIGHT________ so that the vehicle can be
_STEERED_________. The steering wheel is attached to a ___BOX_______ which is
connected to a steering ___LINKAGE_______. Gears in the steering box are connected
to the steering ___FRONT_______ and this linkage is then connected to the
__FRONT________ wheels. This arrangement __TURNS________ the wheels in
whichever ___DIRECTION_______ the steering wheel is turned.

• Name the parts of the rack and pinion steering system below.

1. Steering wheel 1. Tie joints

2 Steering shaft 10 Ring pin

3 Steering column 11 Tie rod

4 Intermediate Coupler 12 Yoke clearance yoke nut

5 Rack teeth 13 Tie rod

 6 Rack 14 Pinion gear

7 plunger 15 Ring pin

8 RPS gear 16 Suspension tank

• What would be inspected on the steering system?

The steering gear should be checked for leaks ,looseness ,wear and lose mounting bolts
.symptoms of worn steering gear include wandering play in the wheel

• On the steering linkage, what items may need lubricating?

, Steering knuckles ,steering control arm,tie rod,end,draglink,Pitman arm and ball joint.

• Name the parts of a vehicle suspension system below.

1. Strut
2. Coil spring
3. Brace
4. Rear strut suspension
5. Strut rod
6. Rear control arm
7. Rear stabiliser bar
8. Front stabiliser bar
9. Front control arm
• What components on the suspension system may require to be greased during a service?

• Ball joints

• Shock absorbers

• Coil springs

• Control arms

• What checks can be done on suspension bushes?

1:Visually inspect the secret mounts.

2: Measure the height of front wheel .
3: Its time to Jack up car.
4: Look for signs of damage .
5:check the rod ends.

• Complete the following statement about suspension system using the following words.

Words: Ball, Body, Front, Insulated, Springs, Suspension, Transferred, Vibrations

The __SUSPENSION________ components include the __SPRING________, axle,

shock absorbers, arms, rods and ___BALL_______ joints. These suspend the
____BODY______ and associated parts so that they are __INSULATED________ from
road shocks and _VIBRATIONS_________ which would otherwise be
___TRANSFERRED_______ to the passengers and load. Parts of ___FRONT_______
suspensions also perform steering functions.

• The suspension components include following:

• Springs
 • shock absorbers

• , arms,

• All of above

• Identify the drive shafts below. Which is a one (1) piece and which is a two (2) piece?

Two -piece. One-piece ONE PIECE

• The drive shaft must do what when the vehicle is being driven?

It’s function is to transfer the engine torque from gearbox or differential to the wheels

• Name the parts of a universal joint.

 1. Bearing cap
2. Seal
3. Needle bearing
4. Trunnions
5. Cross

• Needle bearing is the part of universal joint.

True or False: TRUE

• The typical front engine, front wheel drive systems has __________ joints?

• One (1) universal joint

• Two (2) universal joints

• Three (3) universal joints

• CV joints instead of universal joints

• Name the components of a CV joint.

1. Circlip

2 Ball cage

3 Balls

4 Outer race

5 Circlip

6 Circlip groove

7 Inner race

• CV joint boots?

• Are designed to contain lubricant

 • Prevent entry of dirt

• Must be replaced when punctured

• All answers are correct

• Describe the purpose of a CV joint?

Constant velocity over CV joints are used to connect your vehicle transmission to your
wheels

Molybdenum disulphide Greese

• Molybdenum disulphide grease is used for most CV joints

True or False: TRUE

• What type of lubricant is generally used in constant-velocity joints?

Lithium based bearing grease

• A typical lubricant used with Lobro joints is?

• Extreme pressure oil

• Molybdenum disulphide grease

• Rubber grease

• High temperature bearing grease

• What type of lubricant grease can be used on universal joints?

Lithium based bearing grease

• How can a universal joint be inspected for wear?

to check for wear no dust is evident, grip one side of the joint family in tried to turn the
other side against howling pressure

• Describe the function of a final drive assembly?

Its main function is to reduce the speed of the propeller shaft by decreasing RPM’s and
increasing the torque .

• Identify the final drive components below?

1. Wheel stud 1. Axel shaft

2 Brake back plate 9 Differential case

3 Crown wheel 10 Differential pinion

4 Pinion flange 11 Differential side gears

5 Pinion shaft 12 axel shaft

 6 Differential housing 13 Wheel bearing

7 Pinion

• Which one is not a final drive component from below

• Wheel stud
• Axle shaft

• Wheel bearing

• Drive axle

• Why do final drives need special lubricant?

Gear oil is a key component in your final drive as-it serves too cool ,lubricate and protect

• Hypoid gears require the use of special hypoid-gear lubricants, which have?

• The same viscosity as molybdenum disulphide grease

• A low boiling point

• High pressure additives

• Low foaming properties

• What would be the typical lubricant used in final drive assemblies?

• 85W – 140

• 20W – 50
 • 50W – 75

• All answers are correct

• Identify the brake system components below?

1. Calliper 1. Calliper

2 Master cylinder 8 Brake disc

3 Vacuum power booster 9 Calliper

4 Primary reservoir 10 Combustion valve

5 Secondary reservoir 11 Break line

6 Brake paddle 12 Brake calliper

• What colour is clean brake fluid?

• Clear or amber
• Red
• Dark blue
• Brown

• Complete the following statement about the brake system operation using the following words.

Words: Absorbed, Actions, Applied, Brakes, Calipers, Disc, Drum, Friction, Heat, High,
Hydraulic, Lines, Pads, Parts, Pressure, Pushes, Shoes, Surfaces, Temperatures,
Vehicle,
 When the driver __PUSHES________ the brake pedal, force is ___APPLIED_______ to
pistons in the master cylinder. The pistons apply ___PRESSURE_______ to the fluid in
the cylinder and the brake ___LINES_______ transfer the pressure to the
___CALLIPER_______. The pistons in the __HYDRAULIC________ cylinders in the
calipers are moved to apply the __BRAKES________.
When __DISC________ brakes are applied, brake __PADSARE________ are clamped
against the disc. When ___DUMB_______ brakes are applied, brake __SHOE________
are expanded against the inside of the brake drum. These are different
___ACTIONS_______, but they both provide the __FRICTION________ between the
parts that is needed for braking.
A moving ___VEHICLE_______ has energy which must be ___ABSORBY_______ by
the brakes when they are applied. The energy is converted into ___HEAT_______ as a
result of the friction between the braking ___SURFACE_______. The heat is then
dissipated into the brake __PART________ and into the surrounding atmosphere.
Therefore, the brake pads and discs or the brake linings and drums, together with their
associated parts, must be able to withstand high __TEMPERATURE________ as well
as __HIGH________ pressures.

• The pistons in the hydraulic cylinders in the calipers are moved to apply the brakes.

True or False: TRUE

• What are the signs that disc pads need renewing?

1:You hear squealing noise

2:Noise of car pulls to one side when you break
3:The break pedal vibrates when pressed

• Where is the adjustment for the parking brake located?

Under the about midway between the front and rear, attached to the parking brake lever
• Name the various parts of a tyre.

• Read
• Jointless
• Cap piles
• Textile code lie
Steel code for the belt piles

• Tyre rotation:

• Is a method of controlling tyre wear

• Does not include the spare
• Is not required on front-wheel-drive vehicles
• Means the wheels are turning

• What is a tread wear indicator?

Tread wear indicator , or wear bars are spaced evenly through the main grooves in the tire
tread

• Indicate the sequence for tightening wheel nuts.

It is not clockwise or anticlockwise .You should tighten them in cross order .tighten the
top one ,second the bottom one ,3rd the left one, last the right one .

• Name the driveline components below.

 1. Train excel

2. Engine

3. Flywheel and clutch

4. Universal joints

5. Final drive

6. Drive shaft

• Which one from the following is not a driveline component

• Engine

• Final Drive

• Drive shaft

• Stub axle

• Why is a manual transmission/transaxle used in a motor vehicle?

Basically ,a manual transmission is a gearbox that enables the driver to choose between
different gear ratios to the driver car .

• List three (3) different oils that may be used in manual transmission/transaxles for lubrication?

1. SAE 80 W

2 75W-90

3 80W-90
• How is the oil checked in manual transmission/transaxles?

Oil is checked by placing your finger into the filter plug hole and seeing if you get same
fluid on to the end of your finger if you don’t then fluid is low .

• Explain the basic operation of automatic transmission/transaxle.

The most common type of automatic transmission uses hydraulic power to shift gears .

• Which types of ATF is used on today’s vehicles?

• DexronVI
• Mercon
• Type F
• ATF +4
• All answers are correct

• Identify three (3) conditions that must be followed when performing a fluid level check on a
automatic transmission?

• Pak vehicle on level surface

• Locate automatic transmission fluid dipstick
Remove automatic transmission fluid dipstick

• Complete the following statement about the engine oil and engine oil filter replacement using the
following words.

Words: Checked, Crankcase, Clog, Drain, Engine, Filter, Grade, Leaks, Lubricating,
New, Not, Oil, Removed, Small, Start
 The ____ENGINE______ oil should be drained and the oil ___FILTER_______ changed
at scheduled intervals. Check the washer on the ___DRAIN_______ plug. It may need
replacing. The __CRANKCASE________ is then refilled with the correct quantity of
__NEW________ oil of the recommended ____GRADE______ and type.
The oil filter is __REMOVED________ and replaced with a new filter at the same time
that the ____OIL______ is changed. The filter removes ___SMALL_______ particles of
foreign matter from the oil as it is being circulated in the ____LUBRICATING______
system. If the filter is ___NOT_______ replaced, it would eventually ___CLOG_______
up.
After refilling, __START________ the engine and check for ___LEAKED_______
around the oil filter seal. After stopping the engine, the oil level should be
___CHECK_______ and, if necessary, topped up.

• Why is it necessary to change the engine oil periodically?

Because regular oil change keeps your engine clean

• What is the purpose of the battery?

Batteries are similar devices accept ,store and release electricity on demand

• The battery supplies current for the operation of the starter motor and for the ignition and fuel
systems

True or False: TRUE

• Batteries, if low, should be topped up with:

• Hydrochloric acid
• Tank water
• Sulphuric acid
 • Deionised water

• Complete the following statement about inspecting the battery using the following words.

Words: Battery, Carrier, Deionised, Density, Electrolyte, Enters, Grease, Terminals, Water

Inspect the __BATTERY________ case for damage and the ____TERMINAL______ for
looseness and corrosion.
Clean the battery and __CARRIER________ with a solution of baking soda and
____WATER______, taking care that none of the solution __ENTER________ the
battery. Apply a coating of __GREATEST________ to the battery terminals.
Check the level of the ___ELECTROLYTE_______ in the battery and measure it’s
_DENSITY_________ with a hydrometer. Top up the cells with __DEIONISED________
water.

• Complete the following statement about exterior light system using the following words.

Words: Amber, Assembly, Australian, Cluster, Depend, Headlamps, Number, Park, Rear,
Reversing, Stop, Steering, Switch, Tail, Transmission, Turn,

Vehicles are provided with a number of exterior lamps, including the

___HEADLAMPS_______, and these have to conform to ___AUSTRALIAN_______
standards.
The __PARK________ lamps might be a part of the headlamp __________, or they can
be separate. The ___ASSEMBLY_______ -signal lamps are separate and have an
__AMBER________ -coloured lens.
Combination lamps are often fitted at the ____RARE______ and these have more than
one lamp, or are a ____CLUSTER______ of lamps. The arrangement will
___DEPEND_______ on the body type and style of the vehicle. The rear of the vehicle
has ___STOP_______ lamps (red lens), ___TAIL_______ lamps (red lens),
_REVERSING_________ lamps (white lens) and turn-signal lamps (amber lens). As well
as these, there is the ____NUMBER______ plate (licence plate) lamp.
The stop lamps are operated by a ___SWITCH_______ at the brake pedal, the tail
lamps by the headlamp switch, the reversing lamps by a switch on the
__TRANSMISSION________, and the turn-signal lamps by a switch in the combination
switch assembly on the ___STEERING_______ column.
• What checks should be carried out on the vehicle exterior lighting systems?

Headlights ,brake lights ,tail lights ,backup lights and license plate light

• Name the basic components of the petrol fuel system below.

1. Ratio regulator 1. Fuel supply line

2 Fuel rail 6 Fuel return line

3 Fuel tank 7 Fuel filter

4 Fuel pump assembly 8 Injector

• Fuel filter, fuel lines and fuel tank should be checked for?

• Deterioration
• Fuel leaks
• Damage
• All answers are correct

• Name the basic components of the cooling system below.

 1. Radiator 1. Thermo state

2 Radiator cap 8 Water pump

3 Hose to reservoir hose 9 Drive belt

4 Upper radiator hose 10 Cylinder head

5 Intake pipe 11 Heater inlet hose

6 Intake pipe 12 Heater outlet hose

• Checking the coolant level in the reservoir. The coolant should be top up to?

• Above the minimum

• Below the minimum
• Above the maximum
• None of these answers are correct

• What checks should be carried out on the cooling system hoses and hose connections?

Cracked hoses and bad connection can allow air to get into your cooling system .to check
them ,simply squeeze them
• The water pump and the radiator should be checked for?

Water Pump:

Check the water pump drive belt is in good condition

Radiator:

Ensure the radiator cap hold pressure

• Why are detergent and dispersant additives used in engine oils?

Dispersant are mainly found in Indian oil with detergents to help keep engine clean and
free of deposits

• What additives are used in lubricating oils?

ATF,Synthetic power steering fluid and non synthetic power steering fluid

• What are the two (2) different classifications of oil?

1. Gasoline engine oil marked with(oil marked with letter S)

2 Diesel (C)
• What does the “W” mean on SEA ratings 20W- 50?

• Water
• Winter
• Wonder
• Winner

• What is viscosity?

Viscosity is defined as the state of being thick ,,sticky and semi fluid in the consistency
,due to internal friction

• What is the viscosity rating of an oil?

The higher the number,the thicker the oil.the lower the number,the thinner the oil.

• What is meant by the service rating of an oil?

It certifies that the oil meets certain original equipment manufacturer (OEM) Quality and
performance standards

• Why is an oil filter used?

The role of oil filter is to remove impurities such as carbon residue and metal particles
from engine oil
 • Name the two (2) types of oil filters that could be found on today’s vehicles?

1. Spinner oil filter

2 Magnetic oil filter

Using the following link, answer the following questions about oil sampling.

http://esource.alstribology.com/WB081_July2015/Proper%20Oil%20Sampling%20Methods.html
• What are the three (3) methods for taking an oil sample.

1. Sample pump method

2 Sample value method

3 Oil drain method

• Describe the ‘Drain line Method’ procedure oil taking an oil sample.

1. Fluids are mixed with air

2 Sampling balls should be located where royal

touch
3. using a drop tube in the dipstick tube
4: procuring a sample midstream from a drain
port while draining the engine.

5: A successful oil analysis program requires

an investment of time and money to make sure the
proper sampling hardware is fitted to the
machinery
 6: Samples should not be collected after filters
or separators or after an oil change, filter change
or at some time when the fluid wouldn’t represent
typical condition

• When is it the best time to take an oil sample?

• Engine cold and before starting the engine

• Engine cold and straight after stopping the engine
• Engine normal operating condition and within 30 minutes of engine shut down
• Engine normal operating condition and after 30 minutes of engine shut down

• According to the maintenance schedule in Table below, indicate how frequently the following
items would be given attention:

• Engine oil and filter

• Engine coolant change
• Battery
• Brake fluid change.
• Petrol fuel filter
 A. Every service 10,000 kilometres

B. Depend on the density of the coolant

C. When it’s complete flat or recharge it

D. It depends if there is leakage

E. Every service

Using the following link, answer the following questions about “Service Due Indicator”

http://www.autoequipment.com.au/image/data/Support/vy_commodore_service.pdf

• You have just serviced VY Commodore. Describe the procedure for resetting the “Service Due
Indicator” message on the instrument cluster.
 1. With the ignition OFF, press and hold the up and down buttons of the Trip Computer.

2. Turn the ignition ON while holding down both buttons.

3. Keep both buttons held in for 3 seconds Approx..

4. The service menu appears and asks if you want to reset.

5. Press and hold the 'Set' button for more than 3 seconds.

6. Press the 'Mode' button

7. Switch ignition off

• Consider the various checks that you would make after servicing a vehicle?

• Work order / Job sheet.

• Itemised bill.

• Engine oil / Transmission oil.

• Coolant / Brake fluid.

• 5. Belongings / Tool kit / Boot.

• Fuel level. ...

• Odometer reading.

• Tyre condition / Wheel rotation & Balancing.

• Which source of information will give you the most detail about servicing the vehicle you are
working on?

• Workshop manual

• Owner’s manual

• Google

• Textbooks
• Why is it very important that the Job Card is completed correctly?

A good job card, filled out correctly, will ensure that when you need to
communicate with the customer at any stage during the repair or service,
you will have the information you need to highlight things that require
attention.

• Is there not necessary for an examination of tools and equipment before servicing the vehicle?

True or False: TRUE

• How are automobiles recycled?

• Is it necessary for the identification that the tagging should be compulsory for faulty
equipment?

True or False: TRUE