Avinash Jha

Gurgaon, 122101 Haryana, India Avinashjha283@gmail.com 8076408194

26-09-1997

09-2021– 09-2022 Sr.Associate-Sales, Policy Bazaar

Gurgaon, India
- Responsible for following agreed governance model, escalation
& communication plan
- To monitor and document work schedule of staff and absences.
- Taking weekly and monthly calls with clients to understand the
expectations from the teams and provided updates
- Ensuring that all audit related issues are ended
- Identifying and driving continuous improvements and initiatives
in process
- Key contact for all problems and queries with specific business
assigned.

Associate-Sales, Policy Bazaar

03-2019– 09-2021
Gurgaon, India - Participated in continuous improvement by generating
communication plans, engaging in problem-solving activities to
support teamwork.
- More than 5 years of Experience in Sales, Generated more than
1Cr for the Organization and safeguard more than 1500 lives.
- Handled 150 calls per day to address customer inquiries and
concerns.
- Follow-up and customize/catering to the clients/accounts for
retention and generation of continuous revenue.

09-2018– 03-2019
Inside Sales officer, Ellsworth Adhesive India Pvt Ltd.
- Meeting the clients F2F, interacting, and gaining detailed
New Delhi- India
knowledge about their business, identifying the key areas of
improvement.
- Identifying opportunities of additional revenue generation,
lead creation for upselling other services provided by Ellsworth.
Being customer-obsessed and ensuring that the clients are
happy with the services provided by Ellsworth.
- Quality Metrics: Ensuring that all the key merchant metrics
of Ellsworth are adhered to and making sure of every order being
delivered the way it's supposed to be with no margins for errors
or affects the customer experience adversely
03-2017– 09-2018 Sales officer- Computer Age Management Services
New Delhi- India
- Direct Selling of Loan through telemarketing in India - Built
healthy relationship with the customer.
- Follow up the leads of customer for their loan query's
- Processed employee expense reports quickly to prevent delays in
payouts.
Built healthy relationship with the customer.

Skills

Ms-Excel
Communication Skills
Team Management

Education

05-2013 – 05-2016 Mechanical Engineering,

Nashik, India. Brahma valley institute of technologies and
management