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MC-HRMA211.

Requirements for this paper/Benodighede vir hierdie vraestel: Resources/Hulpmiddels:

Answer Scripts/ Multi-choice cards (A4)/


Antwoordskrifte: X Multikeusekaarte (A4)
Attendance Slips (Fill-in Paper)/ Graph Paper/
Presensiestrokies (Invulvraestel): GrafiekPapier
Scrap Paper/ Calculators/
Rofwerkpapier Sakrekenaars
Multi-choice cards (A5)/ Laptop (Power not provided)/
Multikeusekaarte (A5) Skootrekenaar (Krag word nie voorsien nie)

Type of Assessment/ Duration/ 3 Hrs 00 Min


Tipe Assessering:
Exam Opportunity:1 Tydsduur:

Paper Number/ Maximum Marks/ 100


1
Vraestel Nommer: Maksimum Punte:

Module Code/ Module Description/


HRMA211 TRAINING AND DEVELOPMENT
Modulekode: Module Beskrywing:

Examiner(s)/ Dr Elsabé Diedericks-VTC;Dr Werner Date/ 2019/06/03


Eksaminator(e): Gresse-MC;Ms Roslyn Lodewyk-PC; Datum:

Time/
Tyd: 14:00
Internal/Interne
Ms Deborah Mokgojwa-MC;
Moderator(s): Qualification/
Kwalifikasie: BAdmin/BCom
External Moderator(s)/
Eksterne Moderator(s):

Submission of answer scripts/Inhandiging van antwoordskrifte: ORDINARY


INSTRUCTIONS FOR THIS PAPER: / INSTRUKSIES VIR HIERDIE VRAESTEL:

 Please answer all the questions / Antwoord asseblief al die vrae


 This paper comprises three sections – A, B and C / Hierdie vraestel bestaan uit drie afdelings
– A, B en C
 Please write legibly / Skryf asseblief leesbaar

Good luck! / Sterkte!

SECTION A / AFDELING A [5]

Define each of the following: / Definieer elk van die volgende:

1. Human resource development / Mensehulpbronontwikkeling (1)

2. Coaching / Afrigting (1)

3. Job description / Posbeskrywing (1)

4. Andragogics / Andragogiek (1)

5. Learning / Leer (1)

SECTION B / AFDELING B [60]

1. Distinguish between training and education and provide a practical example of each. /

Onderskei tussen opleiding en opvoeding en voorsien ʼn praktiese voorbeeld van elk. (4)

2. Identify the type of assessment in each of the following examples: /

Identifiseer die soort assessering in elk van die volgende voorbeelde:

2.1 All first year students at the NWU have to do a language proficiency (TAG) test. /

Alle eerstejaarstudente by die NWU moet ʼn taalvaardigheidstoets (TAG) doen. (2)

2.2 Students write class and semester tests during the course of HRMA 211. /

Studente skryf klas- en semestertoetse gedurende die HRMA 211 kursus. (2)

2.3 You have been given an assignment in which you have to integrate and apply your acquired

competencies to the field of HR training and development. /

HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 1/4
Jy is ʼn werksopdrag gegee waarin jy jou verwerfde bevoegdhede in die MH-opleiding- en

ontwikkelingsveld moet integreer en toepas. (2)

2.4 At the end of this semester, you will be writing a formal exam to assess whether you have

achieved the module outcomes. /

Teen die einde van die semester sal jy ʼn formele eksamen skryf om te assesseer of jy die module-

uitkomste bereik het. (2)

3. Interventions are very important with regard to training in an organisation. Name and differentiate

by means of an appropriate example between the generalised approaches in terms of training

interventions. /

Intervensies is baie belangrik wat opleiding in ʼn organisasie betref. Noem en onderskei deur

middel van ʼn toepaslike voorbeeld tussen die veralgemeende benaderings wat

opleidingsintervensies betref. (18)

4. South Africa is currently experiencing a serious skills deficit. In view of the high unemployment

rate, which measures have been instituted to address the serious skills shortage? Motivate your

answer. /

Suid-Afrika ervaar tans ʼn ernstige tekort aan vaardighede. Met die oog op die hoë

werkloosheidsyfer, watter maatreëls is ingestel om die ernstige vaardigheidstekort aan te

spreek? Motiveer jou antwoord. (5)

5. The model proposed by Nadler is a general model for training and development and views the

training and development process in holistic terms. Give a schematic presentation of Nadler’s

model and briefly explain his critical events model. /

Nadler se voorgestelde model is ʼn algemene model vir opleiding en ontwikkeling en beskou die

opleiding- en ontwikkelingsproses in holistiese terme. Gee ʼn skematiese voorstelling van Nadler

se model en verduidelik kortliks sy kritiese gebeure model. (14)

6. According to legislation, companies are obliged to keep records of completed training and develop-

HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 2/4
ment interventions. Identify the types of records that should be kept. /

Volgens wetgewing is maatskappye verplig om rekord te hou van voltooide opleiding- en

ontwikkelingintervensies. Identifiseer die soorte rekords wat gehou behoort te word. (5)

7. List 6 (six) effective presentation skills. /

Noem 6 (ses) effektiewe aanbiedingsvaardighede. (6)

SECTION C / AFDELING C [35]

1. Read the following scenario and then answer the question: / Lees die volgende scenario

en beantwoord dan die vraag: (25)

Friendly Postman is a small courier company which does local postal deliveries in remote
areas. This company is normally used by larger companies to deliver parcels ordered through
online shops. It employs a total of twelve employees, including five admin personnel, three
general labourers and four drivers.

As part of Friendly Postman’s training policy, the company is required to keep record of all
employee training needs; thus, a needs assessment has to be conducted.

You work for Training Solutions which is a training firm. Your firm is appointed to conduct the
needs assessment for Friendly Postman. /

Friendly Postman is ʼn klein afleweringsmaatskappy wat plaaslike aflewering in afgeleë areas


doen. Hierdie maatskappy word deur groter maatskappye gebruik om pakkies af te lewer wat
deur aanlynwinkels bestel word. Dit het ʼn totaal van twaalf werknemers, insluitend vyf
administratiewe personeel, drie algemene werkers en vier bestuurders.

As deel van Friendly Postman se opleidingsbeleid moet die maatskappy rekord hou van al die
werknemers se opleidingsbehoeftes; dus moet ʼn behoefte-assessering uitgevoer word.

Jy werk vir Training Solutions, wat ʼn opleidingsfirma is. Jou firma word aangestel om die
behoefte-assessering vir Friendly Postman te doen.

Explain which techniques you will employ to do a needs assessment. Clearly motivate your answer

by referring to the criteria for selecting a needs assessment method for each of your chosen

techniques. Also indicate the level of needs present in the scenario. /

Verduidelik watter tegnieke jy sal gebruik om ʼn behoefte-assessering te doen. Motiveer jou

antwoord duidelik deur na die kriteria te verwys wat ʼn behoefte-assesseringsmetode bepaal het, vir

elkeen van jou gekose tegnieke. Dui ook die vlak van behoeftes wat in die scenario teenwoordig is,

aan.

HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 3/4
2. In your opinion, what is the role of HR training and development in the Fourth Industrial

Revolution? /

Volgens jou mening, wat is die rol van MH-opleiding en ontwikkeling in die Vierde

Industriële Revolusie? (10)

TOTAL / TOTAAL: 100

HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 4/4
®


NORTH-WEST UNIVERSITY
YU~IBESITI VA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator:
D Open book examination? ~

Graph paper: 0 Laptop:


D
EXAMINATION/TEST: 2nd Opportunity QUALIFICATION: B Com, B Admin
MODULE CODE: HRMA 211 DURATION: 3 hours
MODULE DESCRIPTION: HR Training and Development MARKS: 100

EXAMINER(S): Ms. K.M Paadi DATE: 07-07-15

TIME: 14h00

MODERATOR: Dr. K.R.F Mokgele

TOTAL: 100

Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly

HRMA 211 2ND OPP 2015 Page 1


---------------

Section A

Question 1

Define the following concepts:

1.1. Outcome (2)

1.2. Development (2)

1.3. e-learning (2)

1.4. Training Evaluation (2)

1.5. Human resource information system (2)

[10]

Section B

Question 2

2.1. List any two characteristics of a Human Resource Information System (HRIS) for

training and development. (2)

2.2. Name any two purposes of the Skills Development Act No.97 of 1998. (2)

2.3. Identify two purposes for keeping training and development records. (2)

2.4. List two principles of assessment. (2)

2.5. Identify two disadvantages of e-learning. (2)

[10]

Section C

Question 3

3.1. Write NSDS in full and state one of its objectives. (2)

3.2. Distinguish between training and education (4)

HRMA 211 2ND OPP 2015 Page 2


-~~~--~~---------------

3.3. Briefly discuss the four steps of task analysis (8)

3.4. Explain any two types of student needs. (4)

3.5. What does NQF stand for, and what NQF level is your degree? (2)

3.6. Briefly discuss three types of needs assessment. (6)

3.7. Describe the two types of evaluation. (4)

[30]

Section D

Question 4- Read the two case studies below and answer the questions that follow:

Case 1

Lindiwe Masumbuka's father is a professor at a Lokaleng University. He suggested to

Lindiwe that she registers for a B.Com degree in Law, because there is a shortage of

commercial lawyers in the country. In school Lindiwe was captain of the swimming

team. After winning two gold medals, she became a columnist in the Letsatsing High

School newspaper, sports section. She is also a member of the aerobics club. She

finally registered for the B.Com degree as her father had suggested. In the first

semester she passed only two modules out of six. In the second semester she did not

qualify to write examination for four modules.

Question:

4.1. Explain five factors that could have affected Lindiwe's learning process. (10)

Case 2

After graduating at the North-West University you got employment as Training

Officer at Makgobistadt gold mine. During the first year of employment you assisted

in various training sessions under the guidance of a senior training officer, who acted

as a mentor for you. During the second year of your employment, the executives of

the mine decided that they are going to appoint six new Tea ladies in the

HRMA 211 2ND OPP 2015 Page 3


organisation. It was the Senior Training Officer's duty to provide the training for
these new recruits. Unfortunately, the Senior Training Officer fell ill. As the Training

Officer then you had to take over and conduct the training. You have never actually

organised and conducted a training session without the guidance of the Senior

Training Officer. However, you have enough experience to actually conduct the
training. Are you up for the challenge?

Questions:

4.1. Plan the training session by using the systems model of training and development

(Illustrate the model and apply it to the case study) (10)

4.2. What factors would you consider when designing the training programme? (5)

4.3. What needs assessment techniques would you use? (5)

4.4. Explain the skills that you should possess as a facilitator. (5)

4.5. What methods of assessment would you use after training? (5)

4.6. You are also required by the Department of Labour to submit a workplace skills plan
(WSP). Describe the WSP and state any two of its contents. (5)

4.7. What is Total Quality Management (TQM) and describe its role in Human resource
development (HRD). (3)

4.8. Name two parties that will be responsible for helping you with the training budget. (2)

[SO]

Total [100)

HRMA 211 2ND OPP 2015 Page4


®


NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: D Open book examination? ~

Graph paper: D Laptop: D


EXAMINATION/TEST: 1st Opportunity QUALIFICATION: 8 Com, 8 Admin

MODULE CODE: HRMA 211 DURATION: 3 hours

MODULE DESCRIPTION: HR Training and Development MARKS: 100


EXAMINER(S): Ms. K.M Paadi DATE: 05-06-15
TIME: 09h00

MODERATOR: Dr. K.R.F Mokgele

TOTAL: 100

Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly

HRMA 2111ST OPP 2015 Page 1


Section A

Question 1

Define the following concepts:

1.1. Job analysis (2)

1.2. Learning (2)

1.3. Human resource development (2)

1.4. Training needs assessment (2)

1.5. Work place skills plan (2)

[10]

Section B

Question 2

2.1. List any two types of needs assessment. (2)

2.2. Name any two purposes of the Skills Development Act No.97 of 1998. (2)

2.3. Give two advantages of a traditional classroom. (2)

2.4. Name two techniques of needs assessment. (2)

2.5. Name two benefits of the workplace skills plan (2)

[10]

Section C

Question 3

3.1. Briefly explain the three levels of training needs. (6)

3.2. Explain any two types of student needs. (4)

3.4. Identify the contents of the workplace skills plan. (4)

2.15. What NQF level are the degrees that are you working towards? (1)
[15]

HRMA 2111sr OPP 2015 Page 2


Section D

Question 4- Read the case study below and answer the questions that follow

Strategic Fashions has been operational since 1994. Following their growth and
expansion business strategy, they have recently opened another boutique at The
Crossing Shopping Complex in Mahikeng. Mahikeng is a semi rural area with high
rates of unemployment and a very slow economy. They have appointed ten (10) new
employees and transferred six employees from their other stores to manage the new
store. The new staff members are two general Cleaners, a Store Manager and a Floor
Supervisor and six salespersons. The total amount of remuneration for all employees
annually is estimated at R405 000.

Questions:

4.1. What are the macro factors that can affect or influence training at Strategic Fashions?
Explain only two that are relevant to the case above. (4)

4.2. What are the factors that you would consider when determining the content of the
training programme for Strategic Fashions? (3)

4.3. Describe the four types of needs assessment in relation to the case. (8)

4.4. How would the six sales people benefit from the training provided? (2)

4.5. As training and development specialist that has been appointed by Strategic Fashions,
use the High Impact training model to design a training programme for all newly
appointed sales people. (15)

4.6. Apply any three generalised approaches to training at Strategic Fashions. (6)

4.7. Does Strategic Fashions qualify for exemption from the Skills Development levies Act
(No.9 of 1999?)? If yes or no state you reason. (3)

4.8. Who is exempted from the Skills Development levies Act (No.9 of 1999) (4)

4.9. Name three reasons why they should keep training records at Strategic Fashions. (3)

4.10. Evaluation completes the training cycle. Name three reasons why you would evaluate
the training programme you have just done at Strategic Fashions. (3)

4.11. List three evaluation instruments you would use? (3)

4.12. What is total quality management (HRD) and describe its role in Human resource
development (HRD). (3)

HRMA 2111ST OPP 2015 Page 3


4.13. Explain how Strategic fashions and the six sales people will benefit will benefit from
the training you provided? (5)

4.14. Why is it important for the Human Resource Development (HRD) strategy to be
aligned with the organisation's business strategy? (3)

[65]

Total [100]

HRMA 2111ST OPP 2015 Page4


®
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
It ali starts he",­ MAFIKENG CAMPUS

Multi-choice
cards:
D
Requirements for this paper:
Non-programmable calculator: D Open book
examination?
EJ
Graph paper: Laptop: D
st
EXAMINATION/TEST: 1 Opportunity QUALIFICATION: B Com, B Admin

MODULE CODE: HRMA 211 DURATION: 3 hours

MODULE DESCRIPTION: HR Training & Development MAX: 100

EXAMINER(S): Mr. WG Gresse DATE: 10/06/2014

TIME: 09HOO

MODERATOR: Prof. B van Lill

1
Section A: Definitions [18]
Question 1:

Provide a definition the following concepts:

1.1 Duty (3)

1.2 learning (3)

1.3 Mentoring (3)

1.4 job analysis (3)

1.5 assessment (3)

1.6 training (3)

Section B: Short questions [52]


Question 2:

2.1 Name and discuss any three (3) generalised approaches to training interventions in

organisations (6)

2.2 List any two (2) benefits of training for the employee (2)

2.3 Name and discuss the steps in cost-effectiveness analysis (10)

2.4 Name any four (4) macro factors influencing training (4)

2.5 Discuss the objectives the National Qualification Framework Act no. 67 of 2008 (5)

2.6 Discuss why adult learners are different from young students in their motivation to

learn (7)

2.7 List any seven (8) ways in which you can encourage participation in a presentation

session (8)

2.8 Name and discuss the different levels of training needs (3)

2.9 List any two (2) principles for outcome based assessment (2)

2.10 Explain quality according to the approaches to quality (5)

2
Section C: Long question [30]

Question 3

Read the following case study and answer the questions that follow:

After graduating at the North-West University you get employed as training officer at a well­
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.

Questions:

3.1 Plan the training session by using the systems model of training and development
(Illustrate the model and apply it to the case study) (10)

3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)

3.3 Explain why it is important for an HR practitioners to have knowledge about HR


training and development (4)

Total [100]

3
®
NORTH·WEST UNIVERSITY
YUNIBESITI YA BOKONE·BOPHIRIMA
NOOROWES·UNIVERSITEIT
It all starts here"
MAFIKENG CAMPUS

Requirements for this paper:


Multi-choice
cards:

Graph paper:
D
D
Non-programmable calculator:

Laptop:
D
Open book
examination?

nd
EXAMINATIONITEST: 2 Opportunity QUALIFICATION: B Com, B Admin

MODULE CODE: HRMA 211 DURATION: 3 hours

MODULE DESCRIPTION: HR Training & Development MAX: 100

EXAMINER(S): Mr. WG Gresse DATE: 15/07/2014

TIME: 14HOO

MODERATOR: Prof. B van Lill

1
Section A: Definitions [18]
Question 1:

Provide a definition the following concepts:

1.1 management (3)

1.2 Education (3)

1.3 adult learning (3)

1.4 subtask (3)

1.5 evaluation (3)

1.6 Coaching (3)

Section B: Short questions [55]

Question 2:

2.1 Name and discuss any four (4) generalised approaches to training interventions in

organisations (8)

2.2 List any two (2) benefits of training for the organisation (2)

2.3 Name any six (6) key functions and activities of the Human Resource Department

(4)

2.4 Discuss the purpose of training records (5)

2.5 Name and discuss any two (2) macro factors influencing training (4)

2.6 List any five (5) purposes of the Skills Development Act no. 97 of 1998 (5)

2.7 Explain the factors that act as sources of motivation for adult learners (4)

2.8 Name and briefly discuss the behaviourist theories of learning (6)

2.9 Name and discuss the steps in Graham and Mihal's model for determining training

needs (8)

2.10 List any four (4) purposes of program evaluation (4)

2.11 Explain quality according to the approaches to quality (5)

2
.

Section C: Long question [21]


Question 3

Read the following case study and answer the questions that follow:

After graduating at the North-West University you get employed as training officer at a well­
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.

Questions:

3.1 Plan the training session by using Nadler's model of training (Illustrate the model
and apply it to the case study) (16)

3.2 list the steps for planning and preparing for facilitation of learning (11)

Total [100]

3
®
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORIJJVES-UNIVE RSI TEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: Open book examination? I NO I
Graph paper: Laptop:

EXAMINATIONITEST: 1st Opportunity QUALIFICATION: B Com, B Admin


MODULE CODE: HRMA 211 DURATION: 3 hours
MODULE DESCRIPTION: HR Training and Development MARKS: 100
EXAMINER(S): Mr. WG Gresse DATE: 20-06·13
TIME: 14hOO
MODERATOR: Ms. D. L. Lesenyeho

TOTAL: 100

Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly

1
Section A: Definitions [18]
Question 1:
(18)

Provide a definition the following concepts:

1.1 education (3)

1.2 learning (3)

1.3 adult learning (3)

1.4 job analysis (3)

1.5 assessment (3)

1.6 training (3)

Section B: Short questions [46]


Question 2: (46)

2.1 Name and discuss any three (3) generalised approaches to training interventions in
organisations (6)

2.2 List any two (2) benefits of training for the organisation (2)

2.3 Discuss human resource development (4)

2.4 Name any four (4) macro factors influencing training (4)

2.5 List any five (5) purposes of the Skills Development Act no. 97 of 1998 (5)

2.6 Discuss why adult learners are different from young students in their motivation to
learn (7)

2.7 Name and briefly discuss the various theories of learning (8)

2.8 Name and discuss the different levels of training needs (3)

2.9 List any two (2) principles for outcome based assessment (2)

2.10 Explain quality according to the approaches to quality (5)

2
Section C: Long question [36]
Question 3

Read the following case study and answer the questions that follow:

After graduating at the North-West University you get employed as training officer at a well­
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.

Questions:

3.1 Plan the training session by using Nadler's model of training (Illustrate the model
and apply it to the case study) (20)

3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)

Total [100]

NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORD\NES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: D Open book examination? ~
Graph paper: D Laptop:
D
EXAMINATION/TEST: 2nd Opportunity QUALIFICATION: B Com, B Admin
MODULE CODE: HRMA 211 DURATION: 3 hours
MODULE DESCRIPTION: HR Training and Development MARKS: 100
EXAMINER(S): Mr. WG Gresse DATE: 09-07-13
TIME: 14hOO
MODERATOR: Ms. D. L. Lesenyeho

TOTAL: 100

Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly

Section A: Definitions [18]

Question 1: (18)

Provide a definition the following concepts:

1.1 management (3)

1.2 Duty (3)

1.3 adult learning (3)

1.4 subtask (3)

1.5 evaluation (3)

1.6 education (3)

Section B: Short questions [56]

Question 2: (56)

2.1 Name and discuss any four (4) generalised approaches to training interventions in

organisations (8)

2.2 List any two (2) benefits of training for the employee (2)

2.3 Name any six (6) key functions and activities of the Human Resource Department

(4)

2.4 Illustrate the High-Impact training model (6)

2.5 Name and discuss any two (2) macro factors influencing training (4)

2.6 Discuss the objectives the National Qualification Framework Act no. 67 of 2008 (5)

2.7 Explain the factors that act as sources of motivation for adult learners (4)

2.8 Name and briefly discuss the behaviourist theories of learning (6)

2.9 Name and discuss the steps in Graham and Mihal's model for determining training

needs (8)

2.10 List any four (4) purposes of program evaluation (4)

2.11 Explain quality according to the approaches to quality (5)

2
Section C: Long question [26]
Question 3

Read the following case study and answer the questions that follow:

After graduating at the North-West University you get employed as training officer at a well­
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.

Questions:

3.1 Plan the training session by using the systems model of training and development
(Illustrate the model and apply it to the case study) (10)

3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)

Total [100]

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