Professional Documents
Culture Documents
Time/
Tyd: 14:00
Internal/Interne
Ms Deborah Mokgojwa-MC;
Moderator(s): Qualification/
Kwalifikasie: BAdmin/BCom
External Moderator(s)/
Eksterne Moderator(s):
1. Distinguish between training and education and provide a practical example of each. /
Onderskei tussen opleiding en opvoeding en voorsien ʼn praktiese voorbeeld van elk. (4)
2.1 All first year students at the NWU have to do a language proficiency (TAG) test. /
2.2 Students write class and semester tests during the course of HRMA 211. /
Studente skryf klas- en semestertoetse gedurende die HRMA 211 kursus. (2)
2.3 You have been given an assignment in which you have to integrate and apply your acquired
HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 1/4
Jy is ʼn werksopdrag gegee waarin jy jou verwerfde bevoegdhede in die MH-opleiding- en
2.4 At the end of this semester, you will be writing a formal exam to assess whether you have
Teen die einde van die semester sal jy ʼn formele eksamen skryf om te assesseer of jy die module-
3. Interventions are very important with regard to training in an organisation. Name and differentiate
interventions. /
Intervensies is baie belangrik wat opleiding in ʼn organisasie betref. Noem en onderskei deur
4. South Africa is currently experiencing a serious skills deficit. In view of the high unemployment
rate, which measures have been instituted to address the serious skills shortage? Motivate your
answer. /
Suid-Afrika ervaar tans ʼn ernstige tekort aan vaardighede. Met die oog op die hoë
5. The model proposed by Nadler is a general model for training and development and views the
training and development process in holistic terms. Give a schematic presentation of Nadler’s
Nadler se voorgestelde model is ʼn algemene model vir opleiding en ontwikkeling en beskou die
6. According to legislation, companies are obliged to keep records of completed training and develop-
HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 2/4
ment interventions. Identify the types of records that should be kept. /
ontwikkelingintervensies. Identifiseer die soorte rekords wat gehou behoort te word. (5)
1. Read the following scenario and then answer the question: / Lees die volgende scenario
Friendly Postman is a small courier company which does local postal deliveries in remote
areas. This company is normally used by larger companies to deliver parcels ordered through
online shops. It employs a total of twelve employees, including five admin personnel, three
general labourers and four drivers.
As part of Friendly Postman’s training policy, the company is required to keep record of all
employee training needs; thus, a needs assessment has to be conducted.
You work for Training Solutions which is a training firm. Your firm is appointed to conduct the
needs assessment for Friendly Postman. /
As deel van Friendly Postman se opleidingsbeleid moet die maatskappy rekord hou van al die
werknemers se opleidingsbehoeftes; dus moet ʼn behoefte-assessering uitgevoer word.
Jy werk vir Training Solutions, wat ʼn opleidingsfirma is. Jou firma word aangestel om die
behoefte-assessering vir Friendly Postman te doen.
Explain which techniques you will employ to do a needs assessment. Clearly motivate your answer
by referring to the criteria for selecting a needs assessment method for each of your chosen
antwoord duidelik deur na die kriteria te verwys wat ʼn behoefte-assesseringsmetode bepaal het, vir
elkeen van jou gekose tegnieke. Dui ook die vlak van behoeftes wat in die scenario teenwoordig is,
aan.
HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 3/4
2. In your opinion, what is the role of HR training and development in the Fourth Industrial
Revolution? /
Volgens jou mening, wat is die rol van MH-opleiding en ontwikkeling in die Vierde
HRMA 211: Paper / Vraestel 1 | Exam 1st opp/Eksamen 1e gel | Full-time/Voltyds 4/4
®
•
NORTH-WEST UNIVERSITY
YU~IBESITI VA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator:
D Open book examination? ~
TIME: 14h00
TOTAL: 100
Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly
Section A
Question 1
[10]
Section B
Question 2
2.1. List any two characteristics of a Human Resource Information System (HRIS) for
2.2. Name any two purposes of the Skills Development Act No.97 of 1998. (2)
2.3. Identify two purposes for keeping training and development records. (2)
[10]
Section C
Question 3
3.1. Write NSDS in full and state one of its objectives. (2)
3.5. What does NQF stand for, and what NQF level is your degree? (2)
[30]
Section D
Question 4- Read the two case studies below and answer the questions that follow:
Case 1
Lindiwe that she registers for a B.Com degree in Law, because there is a shortage of
commercial lawyers in the country. In school Lindiwe was captain of the swimming
team. After winning two gold medals, she became a columnist in the Letsatsing High
School newspaper, sports section. She is also a member of the aerobics club. She
finally registered for the B.Com degree as her father had suggested. In the first
semester she passed only two modules out of six. In the second semester she did not
Question:
4.1. Explain five factors that could have affected Lindiwe's learning process. (10)
Case 2
Officer at Makgobistadt gold mine. During the first year of employment you assisted
in various training sessions under the guidance of a senior training officer, who acted
as a mentor for you. During the second year of your employment, the executives of
the mine decided that they are going to appoint six new Tea ladies in the
Officer then you had to take over and conduct the training. You have never actually
organised and conducted a training session without the guidance of the Senior
Training Officer. However, you have enough experience to actually conduct the
training. Are you up for the challenge?
Questions:
4.1. Plan the training session by using the systems model of training and development
4.2. What factors would you consider when designing the training programme? (5)
4.4. Explain the skills that you should possess as a facilitator. (5)
4.5. What methods of assessment would you use after training? (5)
4.6. You are also required by the Department of Labour to submit a workplace skills plan
(WSP). Describe the WSP and state any two of its contents. (5)
4.7. What is Total Quality Management (TQM) and describe its role in Human resource
development (HRD). (3)
4.8. Name two parties that will be responsible for helping you with the training budget. (2)
[SO]
Total [100)
•
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORDWES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: D Open book examination? ~
TOTAL: 100
Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly
Question 1
[10]
Section B
Question 2
2.2. Name any two purposes of the Skills Development Act No.97 of 1998. (2)
[10]
Section C
Question 3
2.15. What NQF level are the degrees that are you working towards? (1)
[15]
Question 4- Read the case study below and answer the questions that follow
Strategic Fashions has been operational since 1994. Following their growth and
expansion business strategy, they have recently opened another boutique at The
Crossing Shopping Complex in Mahikeng. Mahikeng is a semi rural area with high
rates of unemployment and a very slow economy. They have appointed ten (10) new
employees and transferred six employees from their other stores to manage the new
store. The new staff members are two general Cleaners, a Store Manager and a Floor
Supervisor and six salespersons. The total amount of remuneration for all employees
annually is estimated at R405 000.
Questions:
4.1. What are the macro factors that can affect or influence training at Strategic Fashions?
Explain only two that are relevant to the case above. (4)
4.2. What are the factors that you would consider when determining the content of the
training programme for Strategic Fashions? (3)
4.3. Describe the four types of needs assessment in relation to the case. (8)
4.4. How would the six sales people benefit from the training provided? (2)
4.5. As training and development specialist that has been appointed by Strategic Fashions,
use the High Impact training model to design a training programme for all newly
appointed sales people. (15)
4.6. Apply any three generalised approaches to training at Strategic Fashions. (6)
4.7. Does Strategic Fashions qualify for exemption from the Skills Development levies Act
(No.9 of 1999?)? If yes or no state you reason. (3)
4.8. Who is exempted from the Skills Development levies Act (No.9 of 1999) (4)
4.9. Name three reasons why they should keep training records at Strategic Fashions. (3)
4.10. Evaluation completes the training cycle. Name three reasons why you would evaluate
the training programme you have just done at Strategic Fashions. (3)
4.12. What is total quality management (HRD) and describe its role in Human resource
development (HRD). (3)
4.14. Why is it important for the Human Resource Development (HRD) strategy to be
aligned with the organisation's business strategy? (3)
[65]
Total [100]
Multi-choice
cards:
D
Requirements for this paper:
Non-programmable calculator: D Open book
examination?
EJ
Graph paper: Laptop: D
st
EXAMINATION/TEST: 1 Opportunity QUALIFICATION: B Com, B Admin
TIME: 09HOO
1
Section A: Definitions [18]
Question 1:
2.1 Name and discuss any three (3) generalised approaches to training interventions in
organisations (6)
2.2 List any two (2) benefits of training for the employee (2)
2.4 Name any four (4) macro factors influencing training (4)
2.5 Discuss the objectives the National Qualification Framework Act no. 67 of 2008 (5)
2.6 Discuss why adult learners are different from young students in their motivation to
learn (7)
2.7 List any seven (8) ways in which you can encourage participation in a presentation
session (8)
2.8 Name and discuss the different levels of training needs (3)
2.9 List any two (2) principles for outcome based assessment (2)
2
Section C: Long question [30]
Question 3
Read the following case study and answer the questions that follow:
After graduating at the North-West University you get employed as training officer at a well
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.
Questions:
3.1 Plan the training session by using the systems model of training and development
(Illustrate the model and apply it to the case study) (10)
3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)
Total [100]
3
®
NORTH·WEST UNIVERSITY
YUNIBESITI YA BOKONE·BOPHIRIMA
NOOROWES·UNIVERSITEIT
It all starts here"
MAFIKENG CAMPUS
Graph paper:
D
D
Non-programmable calculator:
Laptop:
D
Open book
examination?
nd
EXAMINATIONITEST: 2 Opportunity QUALIFICATION: B Com, B Admin
TIME: 14HOO
1
Section A: Definitions [18]
Question 1:
Question 2:
2.1 Name and discuss any four (4) generalised approaches to training interventions in
organisations (8)
2.2 List any two (2) benefits of training for the organisation (2)
2.3 Name any six (6) key functions and activities of the Human Resource Department
(4)
2.5 Name and discuss any two (2) macro factors influencing training (4)
2.6 List any five (5) purposes of the Skills Development Act no. 97 of 1998 (5)
2.7 Explain the factors that act as sources of motivation for adult learners (4)
2.8 Name and briefly discuss the behaviourist theories of learning (6)
2.9 Name and discuss the steps in Graham and Mihal's model for determining training
needs (8)
2
.
Read the following case study and answer the questions that follow:
After graduating at the North-West University you get employed as training officer at a well
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.
Questions:
3.1 Plan the training session by using Nadler's model of training (Illustrate the model
and apply it to the case study) (16)
3.2 list the steps for planning and preparing for facilitation of learning (11)
Total [100]
3
®
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORIJJVES-UNIVE RSI TEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: Open book examination? I NO I
Graph paper: Laptop:
TOTAL: 100
Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly
1
Section A: Definitions [18]
Question 1:
(18)
2.1 Name and discuss any three (3) generalised approaches to training interventions in
organisations (6)
2.2 List any two (2) benefits of training for the organisation (2)
2.4 Name any four (4) macro factors influencing training (4)
2.5 List any five (5) purposes of the Skills Development Act no. 97 of 1998 (5)
2.6 Discuss why adult learners are different from young students in their motivation to
learn (7)
2.7 Name and briefly discuss the various theories of learning (8)
2.8 Name and discuss the different levels of training needs (3)
2.9 List any two (2) principles for outcome based assessment (2)
2
Section C: Long question [36]
Question 3
Read the following case study and answer the questions that follow:
After graduating at the North-West University you get employed as training officer at a well
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.
Questions:
3.1 Plan the training session by using Nadler's model of training (Illustrate the model
and apply it to the case study) (20)
3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)
Total [100]
NORTH-WEST UNIVERSITY
YUNIBESITI YA BOKONE-BOPHIRIMA
NOORD\NES-UNIVERSITEIT
MAFIKENG CAMPUS
Requirements for this paper:
Multi-choice cards: D Non-programmable calculator: D Open book examination? ~
Graph paper: D Laptop:
D
EXAMINATION/TEST: 2nd Opportunity QUALIFICATION: B Com, B Admin
MODULE CODE: HRMA 211 DURATION: 3 hours
MODULE DESCRIPTION: HR Training and Development MARKS: 100
EXAMINER(S): Mr. WG Gresse DATE: 09-07-13
TIME: 14hOO
MODERATOR: Ms. D. L. Lesenyeho
TOTAL: 100
Instructions to candidates:
1. Please answer ALL the questions
2. Please make sure that you answer your questions correctly
3. Please write neatly
Question 1: (18)
Question 2: (56)
2.1 Name and discuss any four (4) generalised approaches to training interventions in
organisations (8)
2.2 List any two (2) benefits of training for the employee (2)
2.3 Name any six (6) key functions and activities of the Human Resource Department
(4)
2.5 Name and discuss any two (2) macro factors influencing training (4)
2.6 Discuss the objectives the National Qualification Framework Act no. 67 of 2008 (5)
2.7 Explain the factors that act as sources of motivation for adult learners (4)
2.8 Name and briefly discuss the behaviourist theories of learning (6)
2.9 Name and discuss the steps in Graham and Mihal's model for determining training
needs (8)
2
Section C: Long question [26]
Question 3
Read the following case study and answer the questions that follow:
After graduating at the North-West University you get employed as training officer at a well
known gold mine. During the first year of employment you assisted in various training
sessions under the guidance of a senior training officer who acted as a mentor for you.
During the second year of your employment the executives of the mine decided that they
are going to appoint six new tea ladies in the organisation and it was the senior training
officer's duty to provide the training for these new recruits. Unfortunately the senior
training officer fell ill, and you had to take over and conduct the training. You have never
actually organised and conducted a training session without the guidance of the senior
training officer, but have enough experience to actually conduct the training.
Questions:
3.1 Plan the training session by using the systems model of training and development
(Illustrate the model and apply it to the case study) (10)
3.2 After the completion of the training course you decide that you want to assess if the
recruits have mastered the content of the course. Name and apply the process of
outcome based assessment to the case study (16)
Total [100]