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  • Hotel Front Desk Receptionist Resume Example

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    mandy anthon
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    Ronna Jackson has over 10 years of experience as a hotel front desk receptionist in Seattle, WA. She is currently working at the Henry Norman Hotel where she supervises the front desk and guest relations for a 480-room hotel. Previously, she worked at the Nu Hotel and Fairfield by Marriot, where her responsibilities included managing reservations, guest check-ins/check-outs, payments, and resolving customer complaints. Ronna is skilled in customer service, collaboration, problem-solving, and detail-oriented work.

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    Ronna Jackson has over 10 years of experience as a hotel front desk receptionist in Seattle, WA. She is currently working at the Henry Norman Hotel where she supervises the front desk and guest relations for a 480-room hotel. Previously, she worked at the Nu Hotel and Fairfield by Marriot, where her responsibilities included managing reservations, guest check-ins/check-outs, payments, and resolving customer complaints. Ronna is skilled in customer service, collaboration, problem-solving, and detail-oriented work.

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    63 views1 page

    Hotel Front Desk Receptionist Resume Example

    Uploaded by

    mandy anthon
    Ronna Jackson has over 10 years of experience as a hotel front desk receptionist in Seattle, WA. She is currently working at the Henry Norman Hotel where she supervises the front desk and guest relations for a 480-room hotel. Previously, she worked at the Nu Hotel and Fairfield by Marriot, where her responsibilities included managing reservations, guest check-ins/check-outs, payments, and resolving customer complaints. Ronna is skilled in customer service, collaboration, problem-solving, and detail-oriented work.

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    RONNA JACKSON

    Hotel Front Desk Receptionist


    ronna-jackson@email.com (123) 456-7890 Seattle, WA
    linkedin.com

    WORK EXPERIENCE EDUCATION


    Hotel Front Desk Receptionist High school diploma
    Henry Norman Hotel Roosevelt High School
    2016 - current Seattle, WA 2004 - 2008
    Supervised the front desk and guest relations for a 480-room full- Seattle, WA
    service boutique hotel
    Served as public relations representative for the hotel,
    registering guests, logging requests, and coordinating resolutions SKILLS
    Processed guest payments, contributing to the 98% customer
    satisfaction rating Detail-oriented
    Trained 4 new team members, fostering strong working Prioritization
    relationships that increased front desk productivity by 42% Collaboration
    Customer Service
    Hotel Front Desk Receptionist Multi-tasking
    Problem-solving
    Nu Hotel
    2013 - 2016 Seattle, WA
    Maintained a comprehensive and detailed record of 620 rooms
    using OPERA software
    Recommended venues as tourist attractions and arranged guest
    transportation, increasing hotel revenue by $2K per month
    Coordinated the placement of flowers, gift baskets, and
    champagne for arriving guests, increasing guest satisfaction by
    38%
    Managed 60+ weekly online reservations, communicating with
    guests, answering questions, building rapport, and resolving any
    post-stay complaints

    Hotel Front Desk Receptionist


    Fairfield by Marriot
    2009 - 2013 Seattle, WA
    Managed reservations, guest check-ins and check-outs, guest
    questions, and 100% of the front desk processes
    Recorded all guest payments, checked for the validity of
    identification, and processed credit card payments
    Monitored safe deposit boxes and other security precautions for
    storing hotel guest valuables
    Resolved customer complaints in less than 36 hours, earning a
    conflict resolution award in 2011 and 2012
    Trained 3 new receptionists in check-in and check-out procedures

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