Manage multiple initiatives/ projects in parallel based on best practices looking for continual

improvement and agile methodologies with the aim of:

 Coordinating, planning, analysis, and execution of functional requirements

 Managing required changes or enhancements
 Creating and recommending new guidelines, best practices, and standards
 Providing technical and analytical expertise
 Providing oversight for the release process and functionality implementation
 Contributing to the development, testing, documentation of custom solutions and
process enhancements

Key Responsibilities:

 Create / Analyze business cases looking for operation scale inside the hub bringing
services form Americas countries into the Hub.
 Prepare executive information, reporting and communications related to IT services and
programs.
 Lead and coordinate Initiatives/projects E2E
 Evaluate and improve IT services requests from user: business, enterprise and/or
country needs.
 Prepare project and productivity reports and ensuring compliance with quality and hi
perform results.
 Develop and maintain internal and external communication channels with stakeholders.

Education/Certifications:

 Business administration or Computer scientist

 Certify ITIL, COBIT or similar
 CSI or Six sigma formed

Previous Work Experience:

 Service level manager

 IT process specialist
 Jr. Project management

Other Knowledge, Skills and Abilities:

  Ability to advise on IT services, vendor, and supplier RFPs. Rationalization
 Exceptional ability to identify future business opportunities and mitigate risks.
 Competence with integrated strategic continual improvement process.
 Exceptional interpersonal skills toward efficiently communicating new business
processes and procedures.

Language:

 Spanish - advanced
 English - advanced
 Portuguese - highly desirable

Travel %:

 15%

Computer Skills:

 Collaborative tools like office 360 (full suit)

 Project management tools, Jira, Project, Clarity or similar
 SharePoint admin and workflows
 Service now

Competencies:

 Self-managed
 Resilience
 Innovation
 Analytic
 Problem resolution
 Soft skills
 Servant leadership