AYANA Hygiene Board

Our commitment to cleanliness

 AYANA HYGIENE BOARD

Our commitment to cleanliness

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of
our guests and team members. AYANA hotels are working to ensure that we meet the latest requirements on rigorous
hygiene and cleaning standards throughout public areas, including lobbies, reception, fitness and spa centres, pool
areas and guest rooms. Our hotels’ health and safety measures are designed to address a broad spectrum of viruses,
including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to
guest room and common area cleaning procedures.

Specific steps AYANA Hotels is taking include:

Arrivals
• Guests who book airport limousine transfers are met by an AYANA airport representative and escorted to their
private vehicle, which is thoroughly sanitised after and before every trip. Guests’ luggage is stowed in the limousine
by the airport representative, while the driver wears a face mask and does not handle luggage personally. Any
pending guest details required to facilitate a smooth and speedy check-in will be collected during the transfer,
so that upon arrival at the hotel, guests can complete check-in formalities without delay, before arriving at their
room with minimal time spent in the lobby.
• Body temperature checks are being conducted at AYANA Main Gate for guests, team members and suppliers.
• After arrival at AYANA Hotel, guest’s luggage is sanitized thoroughly.
• Hand sanitizer dispensers are placed at key guest and team member entrances and public areas (i.e. lobby
reception, lifts, restaurants, etc.).

Room check-in and check-out

• Each desk at Reception area is being sanitized once per hour.
• Hand sanitizers are available at Reception desks.
• Room keys are being sanitized prior to being given to guests.
• Face masks are being worn by all front-line team members.
• A 24-hour interval is being followed after guest’s check-out from the room.
• Social distancing is being followed by each AYANA Hotel team member when in direct contact with guests.

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 AYANA HYGIENE BOARD

Housekeeping services
• High touch areas such as remote control, desk, safety box, master switches are sanitized thoroughly.
• Balcony doors are always open during room cleaning.
• Decorative cushions and bed runners have been removed from all the rooms, and are available upon request only.
• Honor bar and cutlery drawer seals to demonstrate to guests that no one has touched these subsequent to them
being replenished and sanitized.
• Honor bar is fully stocked up prior to guests’ arrival at AYANA Hotel. The minibar is being replenished upon
request only.
• Bathroom seals to demonstrate to guests that no one has accessed the room subsequent to it being cleaned.
• Welcome letter in the room listing all the enhanced hygiene and cleanliness measures that are in place at AYANA Hotels
• Housekeeping services like bedlinen change and room cleaning are done upon request only.
• The removal of paper amenities and pens including the guest directory. On request, guests can access a digital
alternative, or be supplied with physical items.

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 AYANA HYGIENE BOARD

Dining and food handling

• Room service food orders are being delivered to guest’s room door for self-pick up to avoid direct personal contact.
• No food market tours are available at AYANA Cooking School until further notice.
• Social distancing protocol is in place between guests, culinary and waiting staff.
• Restaurant seating plan offers ample space between the dining tables.
• Restaurant menus, bill folders are sanitized prior to being given to guests.
• Air humidifiers are places in all the meeting rooms.

Spa and fitness centres

• Hand sanitizers are placed in every treatment room, spa reception area and fitness centres.
• Spa therapists are wearing masks when treatments are performed on guests.
• Guests are offered to take a shower prior to receiving a spa treatment.
• Spa therapists wash hands prior to touching guests.
• Spa menu, bill holder and consultation forms are being sanitized prior to given to guests.
• Spa lockers are disinfected after each use.
• Single-use paper cups are provided at the fitness and spa centres along with individual bottles of water.
• Social distancing is followed during group and private fitness classes.
• Group fitness and holistic classes have a maximum of five guests in them.
• New wellness programs are available at AYANA Resort and Spa, BALI. Wellness cuisine includes immune
booster programmes, with specialist chefs preparing fortifying meals and juices to help guests naturally boost
their immune system.

AYANA Team
• Regular training sessions on housekeeping and hygiene protocols are provided.
• In our daily meetings, our teams are reminded that cleanliness starts with this simple act of hygiene such as hand
washing. It is important for the team’s health and that of our guests.
• All AYANA team members are completing enhanced COVID-19 awareness training.

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 Karang Mas Estate
Jalan Karang Mas Sejahtera, Jimbaran, Bali 80364, Indonesia
AYANA Resort and Spa, BALI & The Villas at AYANA Resort, BALI
info@ayanaresort.com | +62 361 702 222
RIMBA Jimbaran BALI by AYANA
info@rimbajimbaran.com | +62 361 846 8468
AYANA.COM