Product Vision, Strategy & Roadmap

SAP SuccessFactors

Josh Gosliner, Sr. Director, Product Growth Strategy

CONFIDENTIAL
Strategy and Direction
 A New Category – Human Experience Management (HXM)

Empowered Organizational
Workforce Agility
HXM IO Psychology informs
SuccessFactors strategy
to create a future ready
Human workforce
Experience Industrial & Organizational
Management (IO) Psychology
SAP SuccessFactors is using
Intelligence & Connectivity
People placed at the technology to enable an
center of what powers Empowered Workforce and
our business Organizational Agility
Intelligence &
Connectivity
SAP SuccessFactors is
transforming Core HR
processes with Intelligence &
Connectivity technology
HCM Core HR Processes
Human Capital & Standardization
Management

CONFIDENTIAL 3
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Human-centered HR Technology Creates an Empowered Workforce
po
Em

Putting people at the center of

business requires giving them the
tools to be connected, empowered,
and supported in the workplace

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Creating a Sustainable Talent Development Advantage
r
O

SAP SuccessFactors’ Whole Self Model and Opportunity Marketplace unlock work
and talent development possibilities that we ourselves cannot imagine

Enterprise
Strategy
Opportunity
Whole Self Marketplace
Enterprise strategy influences learning & growth
opportunities based on desired outcomes
People unlock unique & personalized matches in the Personal development from the Opportunity
Opportunity Marketplace using their attributes Marketplace enhance individuals’ attributes

CONFIDENTIAL 5
 gy
olo
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IO
Ps
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SAP SuccessFactors Product Strategy Shaped By IO Psychology

Topic Project Analysis & insight Product &

Data collection
Exploration preparation generation Portfolio Strategy

IO Psychology Research & Dissemination Process

• Marketplace Monitoring & Customer Feedback

HXM Suite Empowered Workforce Organizational Agility

Research Areas Research Areas Research Areas

• Propelling People Sustainability • Cultivating Psychological Safety • Enabling Dynamic Teams

• Building Business Beyond Bias • Impact of Intelligent Technology on • Transforming People Management
• Identifying HR Meta-Trends Employee Experience
• Fostering Lifelong Learning

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Transforming Core HR Processes with Intelligence and Connectivity
llig
te
In

Orchestration – SAP Business Technology Platform

Learning

• No-Code Extensibility Benefits

Performance
• Hybrid (On-Premises/Cloud) Orchestration
Management
• Service Delivery with Guided Experiences

Modularity - APIs & Connectivity Onboarding

• Everything, Everywhere – Delivering full-suite Workforce

functionality to any end-user channel Core
Planning
HR
• APIs – Highly available, secure, reliable, consistent
& consumable
• SCIM API connects across the SAP Suite Analytics

Automation & Intelligence - Machine Learning & AI Payroll

• Detect Anomalies & Trends Recruiting

• Inform with Notifications & Recommendations everywhere
Time &
• Adapt with Automation & UX/Configuration Changes Attendance

CONFIDENTIAL 7
Product Innovation
 Key Investment Themes and Areas of Innovation

HXM Suite

• People Sustainability • Identity & Belonging • Whole-Self Model

Empowered Organizational Intelligence & Core HR Processes

Workforce Agility Connectivity & Standardization

• Reimagined User Experience
with HXM Philosophy
• Everything, Everywhere
• Embedded Qualtrics
• Embedded Analytics &
Insights
• Opportunity Marketplace
• Dynamic Teams
• Skills Ontology
• Workforce Planning
• Hybrid Orchestration
• Hyperscaler adoption
• One Data Model across SAP
• Strengthening the Cloud
Core
• Time Management
• Global & US Benefits
• Payroll

CONFIDENTIAL 9
HXM Suite
Innovations
 ite
Su
HX
M Valuing Every Employee with the Whole Self Model

ž Valuing all of what makes each individual unique Aspirations

improves People Sustainability, driving

better long-term outcomes for the organization

Skills

Work Style
Strengths
IDENTITY

CAPABILITIES

STRENGTHS & STYLES

Education &
Evidence Experience
EXPRESSIVE PREFERENCES
Motivations

Communication
Style
Environment
Preferences
 ite
Su
HX
M Identity and Belonging
Display name, pronouns and accessible design improve diversity, inclusion and belonging

System-wide Display Name

• Workers’ preferred names displayed in all interactions
where a ‘legal name’ is not required Displayed Pronouns
• Administrators, HRBPs, etc. have access to a
• New field displayed in Employee
person’s ‘legal name’ when needed
Profile and Quick Card
• People are not burdened by seeing their former or
• Employee chooses
'dead' name throughout the system
pronouns in their profile
• Customer configurable based on Legal Entity
• Customer configured

• Translations supported

CONFIDENTIAL 12
Empowered
Workforce
Innovations
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Proactive User Experiences Streamline Employee Actions
po
Em “Bites” and “Snacks” on SAP SuccessFactors Home Page

Approval Cards
Enable managers to quickly approve
or deny requests from team members
(i.e. vacation time)

Quick Action Cards

Enable employees to perform tasks
on the home page without further
navigation

Engagement Cards
Prompt managers and employees
to take action based on data
specific to them
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Making Proactive User Experiences Available Across Interfaces
po
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Universal Content Cards

A Q E

Approval Cards Engagement Cards

Enable managers to quickly Prompt managers and
approve or deny requests employees to take action based
from team members on data specific to them
(i.e. vacation time) Quick Action Cards
Enable employees to perform tasks on
the home page without further navigation

End-User Experience Interfaces

A Q E A Q E A Q E

SAP SuccessFactors SAP SuccessFactors Work Zone Ecosystem Experiences

(Microsoft Teams, Partner Extensions,
(Home Page, Digital Assistant, Applications) (Digital Workplace & Guided Experiences)
Proprietary Portals)
Organizational
Agility
Innovations
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SAP SuccessFactors Suite of Tools Enable & Accelerate Talent Development
ga
O
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Machine Learning, AI, and Skills Planning Drive the Whole Self and Opportunity Marketplace

Whole Self SuccessFactors

Graph Skills Ontology

Enterprise
Strategy
Opportunity
Whole Self Marketplace

Talent Discovery Skill-Based Planning

& Analytics
CONFIDENTIAL 17
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Machine Learning and AI Deliver Skills Inferences to Employees & Admins
ga
O
r
Using the “Whole Self Graph” of Data Sources Widely Available to Most Organizations

Capabilities Data Sources

Employees choose which skills they add to their
profile, ensuring greater Whole Self alignment

Collaboration
Engagement

Learning Peer
Completion Skills Skills inferences delivered
to employees as
“Recommended Skills”

Machine Learning &

Natural Language
Assessment Processing

Strengths & Styles Data

CONFIDENTIAL 18
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ga
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Connected to Leading Skills Databases and Data Sources Unique to Your Organization

Global Skills
Organization-Specific
Collections Skills
Library Skills Data Sources

Collaboration
ESCO

Job Feeds

Skills library suggestions made

Machine
Learning
Extracts common & trending global
skills add to Skills Ontology
using inferences from global &
organization-specific data
SAP SuccessFactors Machine Learning &
Natural Language Processing Opportunity
Skills Ontology Marketplace
Extracts organization-specific
common & trending skills

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Skills-based Planning with SAP Analytics Cloud
O
Skills and Capabilities Data from SAP SuccessFactors Provide Insights Across the Entire Organization

Quickly Identify Skills Gaps Take Operational Actions

Quickly spot skills & capabilities gaps with data visualizations that include demand,
proficiency level, headcount and geographic distribution, amongst others
Hire FTEs to help close the
New Job Requisition identified skills gap

Find skilled employees via

New Short-Term Role Opportunity Marketplace

Hire and onboard approved

Contractor Job Req. contractors with SAP Fieldglass

Find experts who can

Create SME Program become mentors

Develop new learning curricula

New Learning Journeys and journeys around skills gaps

Prioritize reskilling/upskilling
Create Skills Hub with Dynamic Teams/COEs

Skill Development Actions

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Opportunity Marketplace Fuels Ongoing Learning and Growth
O
Machine Learning-driven, Personalized Recommendations from SAP SuccessFactors and Beyond

Courses, programs & curricula from

Learning SAP SuccessFactors and 3rd parties

Mentoring matches made

Mentoring using whole-self model

Short-term project assignments

Assignments aligned to individual skills

Rapid formation of cross-

Teams functional (dynamic) teams

Insights and personal development

Career Roles for roles of the future

Permanent roles on
Job Postings organizations job boards

Professional services client projects via

Client Projects SAP S/4 Project & Resource Management

Custom opportunities for

Custom organization-specific programs

CONFIDENTIAL 21
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New Dynamic Teams Functionality Will Enhance Organizational Agility
ga
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Ability to Create and Manage Teams Plus Measure Performance and Optimize Experiences

Team Formation
• Create a team and add any employee(s) (cross hierarchies)
• Source team members directly from the Opportunity Marketplace
• Use a multi-dimensional search to help assemble a high-
performing team

Team Management
• Give feedback to team members and connect their individual effort
talent processes
• Visualize what team(s) employees are part of in the org chart
• Gain insight into team member traits to support team dynamics

Measurement & Performance

• Develop consensus-driven team Objectives and Key Results
• Add contributors to key results to ensure accountability
• Create organizational OKRs for teams to ladder up to company-
wide strategic priorities

CONFIDENTIAL 22
Intelligence &
Connectivity
Innovations
 i ty
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nc
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& SAP SuccessFactors Digital Assistant Provides Intelligent Self-service Companion
e
In
te
llig Powered by SAP Conversational AI

SuccessFactors Digital
Assistant enhances employee Natural Language Processing
experience with quick answers • Understands numerous employee requests

• Digital Assistant sends users to the correct

page for their request
Answers Provided in Chat
• Fallback mechanism to smoothly handle • Rapid answers to many frequently asked questions
conversations in exceptional cases

CONFIDENTIAL 24
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Hybrid Orchestration Simplifies On-prem Customers Journey To The Cloud
e
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Scenario: Transitioning an Kristin would like to move to becoming

employee to a Remote Worker a permanent remote employee

1 2 3 4
The request is The stipend addition The payroll approval
automatically sent to the triggers the workflow to triggers a notification to
HR Administrator be sent to Payroll the employee

Kristin’s manager, Sharath Linda, the HR Administrator, Anna, the Payroll Administrator, Kristin is notified that her
creates a request in SAP adds a home office stipend reviews the entire workflow and transition to a remote employee
SuccessFactors WorkZone and approves the request approves the request is approved in WorkZone

Employee Central On-Premises Apps

(Cloud-Based Core HR) (Payroll)

CONFIDENTIAL 25
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Hybrid Orchestration Simplifies On-prem Customers Journey to The Cloud
llig Connect On-Premises SAP HCM Applications to Employee Central with No-code Workflow Automation
te
In

Orchestration
Workflow Queue
Administrators can view all instances of a
particular orchestration workflow

Individual
Workflow Status
Administrations, approvers and employees
can track the progress of assigned workflows

Cross-Platform Data
Employee Central On-Premises Apps
Synchronization
(Cloud-Based Core HR) (Payroll)
Systems across different computing
platforms are updating accordingly

CONFIDENTIAL 26
Core HR Processes
& Standardization
Innovations
 &
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P diz
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Co S
HR da
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Delivering a best-in-class Time Management Solution

Enhancement Highlights
• Time-Off Engagement Cards
Nudge employees to take time off when
they haven’t done so in a while
• Time-Off Marketplace
Employees can buy and sell time-off for
additional flexibility & work-life balance
• Anomaly Detection
Automatically alerts employees when
they miss a clock-in/out event
• Digital Punch Clock
Mobile app and web experience to
clock-in/out from employee devices
• Approval Interactive Cards Managers
can approve time sheets, time-off etc.
with a single click/tap

CONFIDENTIAL 28
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HR da
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Global Localization & Compliance
t
Co S
SAP SuccessFactors global coverage is unmatched and continues to expand

Translation &
Globalization Localization Best Practices
Global Access
• Supporting multinational • Country-specific fields and Ÿ Localized processes designed
• Available in 43 languages organizations’ needs business rules support local for efficiency
• “Say my name” helps others needs & customs
• Multi-language, time zone, • Preconfigured HR processes
with name pronunciations and currency support • Integrations with local available in Upgrade Center
• Used by customers in more providers and tax authorities
• Global fields, national ID, • Best-Practices examples:
than 200 countries address formats • 100+ localized versions Position Management, Total
(45+ for payroll) Workforce Management, Integration
and localized content for Time Off

Single source of HR records enables global processes and

local compliance for worldwide standardization

CONFIDENTIAL 29
 In Summary…

• SAP SuccessFactors is delivering on the promise of

HXM and customers are realizing its value
• SAP SuccessFactors customer momentum and
global growth continue to accelerate
• SAP Success Factors delivers a comprehensive HXM
suite driven by employee experience, unmatched
global support, and an extensible foundation
• SAP SuccessFactors is ‘Changing Work for Good’
with tools to enable an Empowered Workforce and
Organizational Agility
• Our investments in core technology are driving ROI
of existing solutions and additional value via
innovations across the HXM suite
• SAP SuccessFactors is leveraging SAP technology
to elevate the strategic value of HR in the Intelligent
Enterprise

CONFIDENTIAL 30
Thank you.
Contact information:

josh.gosliner@sap.com
(415) 605-2447

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