2378 N.W.

34 RD COCONUT CREEK, FL 33066

TEL 9 5 4 - 9 3 4 - 4 2 4 8 EMAIL L U C A S _ A L M E I D A @ A P P L E . C O M

LUCAS ALMEIDA

PROFILE
My style of work is driven by teamwork and creating rapport with my cohorts. This is done through open communication and I see
innovation as a direct byproduct of solid teamwork, which leads directly into greater results. I am an open person who is always
looking to create and cultivate relationships with those I am surrounded by. I am constantly looking for a new challenge and always
attempt to include other team members to join me during challenging endeavors. My greatest quality is that I always am looking out
for whoever I am helping, constantly wanting the best for whoever I may encounter, both coworkers and customers. I believe in
lessons rather than losses because every failure can be used to further enhance what one is attempting to perfect. Fluent in English,
Portuguese, and Spanish.

EXPERIENCE
APPLE 2015-PRESENT
TECHNICAL EXPERT, APPLE; FORT LAUDERDALE, FL 2018-PRESENT
• Use technical expertise to mentor, guide, and assist teammates on how to perform their role in a positive and proper way, using
means of feedback and trainings to help other technicians further their in and out of role development.
• Became an expert on iOS Modular repairs and deciding if a repair or replacement is the correct solution.
• Known as a resource whenever an ambiguous situation comes up due to being action oriented in my role.
• Was part of teams that tested pilot programs to innovate the customer journey, as well as internal software programs used to assist
technical employees with their performance.
TECHNICAL SPECIALIST, APPLE; BOCA RATON, FL 2017-2018
• Repaired any relationships with owners that may have needed to be amended through means of empathy and active listening.
• Achieved fantastic time and attendance, session duration, and positive customer satisfaction scores, thus boosting team
performance and accomplishments.
• Learned through in depth analysis how to troubleshoot and diagnosis technical software and hardware issues related to iOS,
Watch OS, and Beats.
• Facilitated multiple “Core” events, which are the introductory training events that new hires are obligated to attend as soon as
they are hired.
SPECIALIST, BOCA RATON; FL 2015-2017
• Assisted customer in discovering their needs and unlocking their passions, leading into ownership and promoters of the company.
• Used empathy and excitement about both the retail experience, as well as the technology being promoted to ensure exceptional
customer service.
• Participated in multiple phone launches that required attention to detail and dealing ambiguity during incredibly busy and
voluminous times.
VOLUNTEER EXPERIENCE; GLOBAL ASSISTANCE FOUNDATION, HAITI 2016-PRESENT
• Assist with nutritional analysis, documentation, and assessments of children and teenagers who were orphaned during the
catastrophic hurricanes this decade.
• Created soccer tournaments and skills challenges that encouraged health and fitness awareness.
• Led group fundraisers around South Florida to help fund and sponsor these events

EDUCATION
Florida Atlantic University, Psychology and Sociology — Bachelor’s Degree (2014-2018)