Scribd Logo
Upload

Welcome to Scribd!

  • Complain Handling Process

    Uploaded by

    demissehailemariam
    7 views1 page
    1) Customers submit complaints which are sent to an optimization engineer via email. 2) The engineer analyzes the complaint and either takes appropriate action themselves or requests drive testing by sending an email to a drive test technician and supervisor. 3) The technician performs the requested drive test, records the necessary data, and sends a report to the engineer. 4) The engineer analyzes the drive test results and sends a complete report to their supervisor.

    Original Description:

    Original Title

    COMPLAIN HANDLING PROCESS

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    1) Customers submit complaints which are sent to an optimization engineer via email. 2) The engineer analyzes the complaint and either takes appropriate action themselves or requests drive testing by sending an email to a drive test technician and supervisor. 3) The technician performs the requested drive test, records the necessary data, and sends a report to the engineer. 4) The engineer analyzes the drive test results and sends a complete report to their supervisor.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Complain Handling Process

    Uploaded by

    demissehailemariam
    1) Customers submit complaints which are sent to an optimization engineer via email. 2) The engineer analyzes the complaint and either takes appropriate action themselves or requests drive testing by sending an email to a drive test technician and supervisor. 3) The technician performs the requested drive test, records the necessary data, and sends a report to the engineer. 4) The engineer analyzes the drive test results and sends a complete report to their supervisor.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    COMPLAIN HANDLING PROCESS

    Optimization
    Supervisor
    RAN ENG

    1- Received
    complain and then
    start send to
    Optimization
    engineer
    Email
    ENG Optimization Engineer

    make appropriate
    2- Received action and
    complain & Need DT NO Send complete
    prepare analysis report to
    supervisor Email
    Email

    YES Receive the result of DT


    analysis/make appropriate

    Email to DT
    Technician / CC
    A action and
    Send complete report to
    supervisor
    SUPERVISOR
    Engineer

    4- Receive the order and


    DRIVE
    TEST

    perform analysis and go to the specific area


    A send results report /to
    optimization engineer
    where DT is required
    and record data need for
    action to be taken

    You might also like