MICHELE ZACHEO FRANCISCO

33 years old, Divorced, born in Santo Andre- SP

Live in Guimarães - Portugal
Phone: (+351) 969 917 006
micheletorina@yahoo.com.br/micheletorina@gmail.com

FORMATION
• Accounting Sciences - Instituto de Ensino Superior de Americana - IESA - Conclusion -
2018.
• CRC active – SP-336100/O-6

EXPERIENCE

Deloitte Touche Tohmatsu Services - Fev/2019 – Out/2022.

Position: Tax Analyst Indirect Taxes.

Activities:

• Settlement of accounts of ICMS and IPI and ICMS ST (large multinational consumer
goods industry – BPO Unilever Brasil).
• Tax Incentive Pernambuco, Goiás and Minas Gerais.
• Reconciliation of tax accounting accounts (ICMS, ST and IPI).
• Analysis of tax operations and CFOPs.
• Centralization of ICMS (Balance transfer and receipt process).
• Control of CIAP and calculation of DIFAL; FECP.
• Issuing and sending tax forms for payment
• Elaboration and delivery of ancillary obligations (SPED FISCAL; DCTF; GIA; GIA ST; GIA
RS; DIPAM; DAPI; SEF).
• PIN process (Manaus Free Zone).
• Support for the Inspection team.
• Knowledge in SAP integrated system; Synchro - Tax Solution.
• Assistance to supervisors in customer demands and requests;
• Various guidelines for other team professionals and training of new team members.

Ups Servicos - Sociedade Brasileira de Gestão em Assistência Ltda – Mar/2016 –

Fev/2019.

Position: Aux. Collection Sr - Mar / 2016 - Nov / 2017

Position: Billing Monitor. Nov / 2017 - Feb / 2019

Activities:

• Customer service SAC;

• Issue of slips;
• Regularization of legal companies.
• Training and development of new employees.
• Responsible for monitoring the billing sector.
 • Monitoring of calls and monitoring of goals.
• Preparation of processes and scripts.
• Support to supervision and management in report analysis.
• IT support in the implementation of new benefits.
• Legal support for clarification about the Accounting Portal.

Querida SX Comercio de Roupas Ltda - Jun/2011 – Jan/2016.

Position: Salesperson - Jun / 2011 - Mar / 2012

Position: Manager - Mar / 2012 - Jan / 2016

Activities:

• Direct customer service.

• Opening and closing the box.
• Prospecting for new customers.
• Training and development of new employees.
• Defining sales goals.
• Management of individual and team quotas.
• Create a sales plan and proactively experiment to improve execution.
• Monitor progress in real time and analyze data.
• Supervise sales organization and training.
• Recruitment, hiring and dismissal of the sales team.

COURSES AND LANGUAGES

• Tax Bookkeeping - Senac

• Tax Assistant - Senac
• Tax Analyst - Senac
• Intermediary English - Ketlyn Fernada Leva Idiomas.
• Windows, Word and Intermediate Excel - People.