Etiqa Home Secure - Agency - 1.2 - 2023

Version: 2.
0 (November 2022)
Product Knowledge > Agency

Etiqa Home Secure/
Etiqa Takaful Home Secure
for EGTB & EGIB Agents

• Restricted & for internal use only 3
Etiqa Home Secure/

Topics
1. Risks & Opportunity
2. Product Details
3. Policy/Certificate Operations
Product Knowledge > Agency 1. Risks & Opportunity
Etiqa Home Secure/ 1.1 Risks Related to Private Dwelling
1.2 Value Propositions
• Restricted & for internal use only

Risks & Opportunities
Risks Related to Private Dwelling
Fire, Explosion and Specified Events “Malaysia has one of the highest number of lightning strikes
in the world. Klang Valley itself has an average of 240 days
of thunderstorms in a year” The Star, 2018 & Online New Portal, 2019
Theft
“Approximately 29,800 km or 9% of the total Malaysia area

While you take the Natural Disasters is vulnerable to flood, and is affecting almost 4.82 million
necessary precautions to people or around 22% of the total population”
Researchgate, 2014
keep your house safe, the
Accident
unexpected could still
happen! “15,742 cases of break-in & theft reported in 2019.”
Personal Liability Dept. of Statistic, 2019
Malaysia’s National Fire Department has revealed a worrying statistic
3 in every 4 homes are unprotected in

case a fire breaks out. • Estimated MYR3.31 billion in property losses caused by 6,301 fire
incidents in 2018
• 30,000 – 60,000 fire incidents are reported in the country every year
• 40% Consists of Private House
Director-General of the Fire and Rescue Department, 2019
Etiqa Home Secure/Etiqa Takaful Home Secure 9
Risks Related to Private Dwelling
Most Causes of Loss/Damage to Home & Contents:
Lightning Windstorm Fire Flood Water Theft

Common in Common in Faulty wiring, Common in Bad plumbing or Unauthorized
Malaysia Malaysia electrical Malaysia sewerage causing access
due to tropical due to tropical appliance, due to tropical leakages
climate & location climate & location scented candles climate & location
Loss Loss Loss Loss Loss Loss

Severity Severity Severity Severity Severity Severity
Low to Medium to High Medium to Low to Low to

Medium High High Medium Medium

Value Propositions
From a HOUSE into a HOME – Protecting your Home and Content
Buying HOUSE • beyond bricks and mortar, place where

Savings Turn your memories are made
Mortgage house into a • bring in personal possession that
providing family with MRTA/MRTT HOME makes your home look and feel like you
BIG investment Fire Cover
However, they often overlook the need to cover or renew the coverage for their home!
A survey conducted by the Insurance Council of Australia reported that 81% of homeowners and renters do
not have such cover which may expose them to significant financial loss and hamper them to resume the
same standard of living after a crisis
Most home owners will sign up • Damage to your building & possessions can cost a lot of money to replace them, some of which may be
insurance/takaful as Banks may require essential items
to cover: • Damage or break-ins to your home could leave you and your family with financial and emotional worry
• MRTA/MRTT for the loan/Financing • Having home content insurance/takaful enable you to bring any valuable item into your home because you
amount & know it’s covered
• 1st Year Fire insurance/takaful for
the building • Home content insurance/takaful offsets your stress, helps you alleviate the cost of replacement and
repairs and saves you a lot of money
Value Propositions
Misconceptions Regarding Home Insurance/Takaful
• Agents can drive mindsets change:
• It is not compulsory by law, required • Protecting your car is essential whether it is compulsory by law or not. Treat the same thing
by the Bank to cover the housing when comes to insuring/covering individuals and home
loan/financing • Your home is likely to be one of your biggest investments, so why wouldn’t you want to protect
• It is just another hidden cost of if anything bad happens to it
owning a home • There are important reasons why mortgage lender/financing provider require MRTA/MRTT and
• JMB will ensure the whole building is Home insurance/takaful before granting the loan
insured/covered, just pay a portion of • JMB may insure/cover the whole building. But, the contents of your home will not be covered
premium/contribution to JMB in that policy/certificate
• Therefore, placing their home & • Same goes to a rented house, if the building is to be covered by the landlord, the furniture,
belongings at risk fixtures & home contents belonging that also exposed to the same perils are your responsibility
• Adequacy? Need for annual review of coverage before renewing your policy/certificate
Attain peace of mind with Houseowner Householder cover from EGTB & EGIB. Alleviate your
financial losses.
Comprehensive coverage Easy to sign up and Etiqa’s video-assisted claims process &
Etiqa Fast & Easy

for property against Fire immediate cover Paperless Submissions
and the Named Perils With Etiqa’s video-assisted claims
process, you can get compensated
24-hour protection, Affordable Premium/ for minor home damages in
365 days coverage Contribution minutes instead of days
2. Product Details
2.1 Overview
Etiqa Home Secure/ 2.2 Subject Matter Insured / Covered
Etiqa Takaful Home Secure 2.3 Basic Cover
2.4 Automatic Extensions + new
2.5 Optional Extensions + new
2.6 General Exceptions
2.7 General Conditions

Product Details
New Product Overview
+ New De-tariff Product Discount
Tariff Benefits for both

Houseowner and
Householder
Non-tariff Benefits
Etiqa Home Secure/ Houseowner

Etiqa Takaful Home
Secure &
for Building
+ • Complimentary & Optional Benefits
• 4 New Auto Extensions
Householder • 2 New Optional Extensions
for Contents

Product Details
New Product Overview
Houseowner Householder
10 Insured/Covered Events
Basic Cover under Houseowner/ Householder
1. Contents Temporarily Removed
2. Breakage to Mirrors
• n/a
3. Compensation for Death
Automatic 4. Servants Property
Extensions 1. Rent Cover - Loss of Rent (Owner) or Addition Lodging/Boarding Expenses (Occupier)
with NO Additional 2. Liability to the Public as Owner or Occupier
Premium /
Applicable 1. Inconvenience Cash Assistance
Contribution
also 1. Cash Advancement
if sign up 2. Damage to Water Tanks, Apparatus or Pipes • n/a
both HO&HH
3. Replacement of Locks and Keys
1. Increased limit for Rent insurance/takaful
2. Increased limits for Liability to the public
Optional 3. Riot, Strike and Malicious Damage
4. Subsidence and Landslip (EXCLUDED risk)
Extension
subject to 1. Landlord’s Household Goods and Furnishing (for rent- 1. Unoccupancy in excess of 90 days (for Theft Cover)
Additional out property) 2. Theft without actual forcible and violent breaking into or
Premium / 2. Accidental breakage of Plate Glass out of a building (exclude domestic servant)
3. Damage to outdoor Fixtures and Fitting 3. Theft without actual forcible and violent breaking into or
Contribution
4. Alterations, Repairs and Additions out of a building (include domestic servant)
1. Extended Rent Cover Furnishing (for rent-out property) 1. Family Accidental Death Benefit

Product Details
Subject Matter Insured / Covered
Etiqa Home Secure/

Householder covers your household

contents and personal effects belong to
you or members of your family
Houseowner covers the buildings
of Private Dwelling Houses Exclude:
(also refer to buildings of Flats, • Part of the structure or ceiling, wallpapers
Apartments & Condominium) and or anything similar;
includes:
• Property covered under more specific
• Domestic offices, stables
Householder policy/certificates;
• Garages and outbuildings Houseowner
for Building for Contents • Deeds, bonds, bills of exchange, promissory
• Fixtures and fittings notes, cheques, securities for money,
• Walls, gates and fences around stamps, documents of any kind, cash,
the premises currency notes, bank notes manuscripts,
medals and coins, motor vehicles and
accessories or livestock

Product Details
Basic Cover
Fire, Lightning, Thunderbolt, Flood

Subterranean Fire (Not Covered: Excess RM200 or 1% TSI/SC)
10 Hurricane, Cyclone, Typhoon, Windstorm

Domestic Explosion Insured/Covered (Not Covered: Excess RM200 or 1% TSI/SC,
Events Outbuildings, Under Construction)
under Houseowner/
Householder
Aircraft and Other Aerial Devices Earthquake, Volcanic Eruption
and/or articles dropped there from (Not Covered: Excess RM200 or 1% TSI/SC)
Theft due to forcible and violent breaking

Impact with any of the buildings into or out
by any road vehicle or animals (Not Covered: Unoccupied more than 90 days or by
domestic servants or any member of the family)
Bursting or Overflowing of Domestic

Water Tanks, Apparatus or Pipes Robbery and Hold Up
(Not Covered: Excess RM50.00 & whilst the Private
Dwelling House is left unoccupied)

Product Details
Automatic Extensions
with NO Additional Premium / Contribution
What is Covered Conditions
1. The house is uninhabitable due to insured/covered event:

a. Loss of Rent i.e. For Owner of the house Up to 10% of Building TSI/SC
b. Reasonable additional expenses incurred at a hotel, lodging house or boarding house i.e.
2 For Tenant of the house
For Both
HO & HH
2. Liability in respect of accidents to property or bodily injury to another person:
a. Owner of the covered Building caused by a defect in the buildings. Limit up to RM 50,000
b. Occupier in respect of accidents which occur in or about the private dwelling house.
3. Contents temporarily removed caused by insured/covered events Up to 15% of Building TSI/SC
4. Breakage of mirrors whilst in the Private Dwelling (excluding Hand Mirrors) RM500.00 per piece any one accident
4
For HH 5. Death occurring in the Private Dwelling House due to external or visible violence caused by RM10,000 or ½ of Contents TSI/SC whichever is
Only thieves or by fire. lower
6. Clothing and Personal Effects of domestic servants caused by insured/covered events Who stay with the Insured/participant

Product Details
Automatic Extensions
with NO Additional Premium / Contribution
NEW Extensions to Basic Cover
HO HH What is Covered Conditions
1. Inconvenience Cash Assistance
Pay up to RM1,000 for any loss or in the aggregate for the purchase of The Building must be uninhabitable for at least 3 days
Yes Yes essential items (basic wear and toiletries) due to fire
2. Cash Advancement a. Must be as a result of an insured/covered events

Pay up to 20% of the estimated loss amount calculated by Etiqa or loss b. Subject to validity of the policy/certificate liability
Yes - adjuster c. The advance payout amount will be deducted from
a. Payment will be made within 15 days the total claims amount.
3. Damage to Water Tanks, Apparatus or Pipes
- Exclude gradual process of leaking or bursting or
Yes Pay up to RM500 as the cost of repair for sudden & unexpected burst water
overflowing/wear & tear over a period of time
pipe (including cost of hacking and plastering)
4. Replacement of Locks and Keys due to housebreaking or theft

Caused by violence and forcible entry or attempted
Yes - Pay up to RM500 for the replacement and installation cost of locks and
forcible entry to the Building
keys to the external doors and windows
When both HO & HH are being purchased together, the new automatic extensions will still
be based on the respective HO & HH coverage
Product Details
Optional Extensions
SUBJECT TO Additional Premium / Contribution
What can be covered Premium/Contribution Rate
1. Household Goods and Furnishings belonging to the Landlord in Flats/ apartments 75% of householder (contents) rate on buildings value
2. Accidental breakage of Plate Glass

0.05% of TSI/SC on Buildings value
4 Subject to a maximum sum of RM1,000.00 per glass sheet
For HO 3. Loss or damage by hurricane, cyclone, typhoon or windstorm to metal smoke stacks, awnings,
Minimum rate of 0.01% on total building value
Only blinds, signs and other outdoor Fixtures and Fittings including gates and fences
4. Alterations, repairs and additions A flat premium/contribution of 25% of the basis rate for
(Not exceeding 25% of Building TSI/SC) Buildings
5. Unoccupancy in excess of 90 days (for Theft Cover) 0.05% per month must be charged on TSI/SC on Contents
2 6.a. Theft without actual forcible and violent breaking into or out of a building. (exclude domestic
servant) Excess: RM250 or 1% TSI/SC Contents
0.250% of TSI/SC on Contents
For HH
Only 6.b. Theft without actual forcible and violent breaking into or out of a building. (include domestic
0.375% of TSI/SC on Contents
servant) Excess: RM250 or 1% TSI/SC Contents
7. Increased limit for Rent insurance/takaful Respective Rate

3 8. Increased limits for Liability to the public
• RM10.00 increase to RM100,000
For Both • RM20.00 increase to RM250,000
HO & HH
9. Riot, Strike and Malicious Damage 0.010%
Note: Subsidence and Landslip is EXCLUDED risk
Product Details
Optional Extensions
SUBJECT TO Additional Premium / Contribution
NEW Optional Extensions
What can be covered Premium/Contribution Rate
1. Extended Rent Cover/ Landlord Cover
a. Damage by Tenant
Loss or damage to the premises caused by malicious act of the tenant up to RM2,000.
1 b. Runaway Tenant
Lump sum RM1,500 for the loss of rent in the event the tenant runs away (Limited to 2 RM388.00 Per Annum
For HO
incidents a year)
Only
c. Legal fees for letter of demand
Cost of issuing a letter of demand for RM50 on Insured’s/ Participant’s behalf to the tenant to
demand for rent past due as per the tenancy agreement with the tenant (Limited to 2 times a
year)
2. Family Accidental Death Protection

Death resulting from an injury occurring in the premises due to violent theft or fire - occurs
within 3 months of such injury
1 RM34.75 Per Named Person
For HH RM10,000 on each named person up to 5 family members
Only Eligibility:
Adult – 21 years old to 70 years old
Child – 30 days to 21 years old
Product Details
General Exclusions
This policy/certificate does not cover loss or damage resulting from:
Hostilities or Warlike Inherent Occurrence
Any intense conflict between states, governments, Fire Damage contributing by:
societies, or paramilitary groups such as: • Own Fermentation
• Declared or Not declared War • Natural heating
• Invasion • Spontaneous Combustion
• Act of Foreign Enemy • Any heating or drying process
• Hostilities
• Warlike operations Governmental Action
• Civil War Any decision made by the government that causes a loss such as:
• Rebellion • Cessation of work
• Revolution • Confiscation
• Military or usurped power • Commandeering
• Mutiny • Requisition or Destruction
• Insurrection • Martial law or state of siege
Act of Terrorism
Consequential Loss
The act of any person or group that use of force or violence for political,
Any Consequential Loss or damage of any kind except Rent
religious, ideological or similar purposes including the intention to
insurance/takaful.
influence any government or to put the public or any section of the
public in fear Nuclear Hazard
Riot Arising from or in consequence of or contributed by:
Any Act of person or group of persons taking part together with others • Nuclear weapons material
in any disturbance of the public • Radiations or contamination of nuclear fuel or waste
Product Details
General Conditions
Duty of Disclosure Restriction of Merchandise Warranty
• Take reasonable care not to make misrepresentation on the

information declared
No part of the premises should be used for the manufacture or deposit
• Answer questions fully & completely
or storage of merchandise during the Period of Insurance/Takaful
• Immediately inform changes to material fact or inaccuracy of
information
Other Insurance/Takaful 60 Days Premium/Contribution Warranty
• Insured/participant must give notice when any other insurance(s)/ • Premium/contribution due must be paid within sixty (60) days from
takaful(s) already effected covering the same property, to be the inception date of the insurance/takaful
endorsed in the Policy/Certificate • If this condition is not complied with then the policy/certificate shall
• If no notice was given before occurrence of loss or damage, benefits be automatically cancelled and Etiqa shall be entitled to the pro rata
of the Policy/Certificate will be forfeited premium/contribution on the period they have been on risk.

Product Details
General Conditions
Duty of Care Right to terminate due to Anti-Money Laundering & Counter Financing
of Terrorism
• Take reasonable steps to prevent loss or damage to property • Immediate termination if discover that the Policy/ Certificate is
• Prevention of injury exploited for the above cause
• Maintain property in proper condition • Premium/Contribution paid and all benefits due will be passed to the
relevant authority or will be tackled in appropriate manner
Changes in Taxation, Regulations & Legislation Alteration and Changes Clause
• By Etiqa: with 30 days notice via registered letter to Insured/

Participant at their last known address
• By Insured/ Participant: immediate written notice
• 3-Month written Notice will be given by Etiqa for any changes
relating to the above
Reinstatement of Sum Insured/Covered
• Where applicable, the insured/participant is obligated to pay the
such chargeable tax • Full SI/SC shall be maintained until expiry of policy/certificate
• In the event that the insured/participant do not pay such additional • Insured/Participant is liable to pay additional prorated
charges and Etiqa may need to pay on the insured’s/participant’s premium/Contribution (from date of loss to expiry) based on the
behalf, the insured/participant must reimburse or indemnify Etiqa amount of loss
upon our demand
Jurisdiction Clause
• Subject to Malaysian jurisdiction & court only

Product Details
General Conditions
Cancellation of Policy/Certificate Data Protection Obligations & Rights
• By Insured/Participant
 Give notice in writing to Etiqa at any time
 Takaful: Refund contribution is based on unexpired portion or on
proportionate basis, provided no claim • As provided under PDPA 2010 Section 4, for Etiqa to provide service to
 Insurance: Refund premium is based on unexpired period on customary the insured/participant, Personal Data of the insured/participant as
short-period rates or minimum premium payable, provided no claim
the context may require, will be disclosed to:
• By Etiqa  EGIB, ELIB, EGTB, EFTB & Etiqa Group of companies
 14-days notice by registered letter to Insured/participant at their last known  Other entities within Maybank Group
address  Authorized agents & services provider
 Refund premium/contribution based on unexpired portion or on  Other Insurance Companies & Takaful Operators & distribution partners
proportionate basis, provided if no claim
 PIAM, LIAM & MTA
• Policy/Certificate Automatic Termination  Etiqa’s merchant & strategic partners
 This policy shall cease to be in force if:  Any parties authorized by the insured/participant
- You carry on any business at the premises other than that stated in the  Enforcement & Regulatory Authority
schedule. • Customer must update the data as soon as is practicable
- There be any other material change in the risk insured under this policy
or any change in the facts stated in the proposal. • Etiqa is not liable for any inaccuracy or incompleteness of the data
- The property shall pass from you to any person otherwise than by will or • Additional data may be requested from time to time
operation of law unless we shall by endorsement of this policy agree to
continue the insurance. • Prior to sharing customer personal data, Etiqa Privacy Notice must be
- The premises referred to in the schedule of this policy shall be left
made known the them
uninhabited by day and night for a longer period than seven (7)
consecutive days and nights or for a period or periods exceeding in the
whole thirty days and nights in any one period of insurance.

Product Knowledge > Agency 3. Policy / Certificate Operations
Etiqa Home Secure/ 3.1 Underwriting / Risks Acceptance
3.2 Basis of Sum Insured / Covered
3.3 Premium / Contribution
3.4 Claims Management

Policy / Certificate Operations
Underwriting / Risks Acceptance
Construction Class: Nature of Premises: Mid-Term Change:

Eligibility >>
1A & 1B ONLY Private Dwelling Not Allowed
For Optional Benefits & Add-Ons
Classes
of Building Classifications Roof Wall Floor
Brick, concrete etc

Class 1A Non-combustible Materials
(2 hours fire resistance)
Partly of brick, concrete etc and partly of non-

The external covering to be entirely of
Class 1B non-combustible material
combustible materials Reinforced concrete
Wholly glass
Partly of brick, partly of wood or other

Class 2
NOT ELIGIBLE
combustible materials
Class 3 Construction not confirming the above

Basis of Sum Insured / Covered
Must represent the

Full Value
of the property
insured/covered
For Building For Contents
• Full Value may refer to Market Values of the items

• Follow the cost of reconstruction (Full Value) of similar
building • Every Item does not exceed 5% of the Total Sum
Insured/Covered on Contents
• Building Cost Calculator (BCC) by PIAM can be used as a
guide (https://bcc.piam.org.my/) • For platinum, gold and silver articles, jewellery and furs,
the Total Value must not exceed 1/3 (33.3%) of the Total
Sum Insured/Covered on Contents

Premium / Contribution
Annual Rate
HOUSEOWNERS (BUILDINGS) CONSTRUCTION CLASS
CODE
OCCUPATION 1A 1B 2 3
Dwelling (Detached & Non-Detached) 4001 0.106% 0.266% Not Eligible Not Eligible
Dwelling (Flats & Apartments) 4005 0.109% 0.286%
HOUSEHOLDERS (CONTENTS) CONSTRUCTION CLASS

CODE
OCCUPATION 1A 1B 2 3
Dwelling (Detached & Non-Detached) 4006 0.398% 0.612%
50% Loading on Contents Rate Not Eligible Not Eligible
Dwelling (Flats & Apartments) 4008 Above
NEW Optional Extensions Premium/Contribution Rate

Extended Rent Cover/ Landlord Cover RM388.00 Per Annum
Family Accidental Death Protection RM34.75 Per Named Person
60 Days 15% 20%

• Subject to 6% SST & RM10 Premium/ Commission to Get Discounts on HO
Stamp Duty Contribution Warranty Agents • HO Only or
• Min. Premium/Contr. RM60.00 • BOTH HO & HH
Claims Management
Claims Notifications Market Value

• Indemnify is based on the covered value or the Market Value
The Insured/Participant shall whichever is lower subject to application of Excess
• Immediately notify Etiqa of any loss or damage • Etiqa liability shall not exceed the amount of each Section or in
aggregate
• Submit claim with detailed particulars within 30 days
• If the value differs, other sum(s) will be substituted via Endorsement
Limit to 3 Paying Guests Only

Liability Claims • Policy/Certificate is only valid if paying guests, boarders and lodgers
does not exceed three (3) persons
• Notify Etiqa in writing and as soon as possible upon receipt of
communication from 3rd Party • For the purposes of Additional Benefit – F) Liability to the Public,
these persons are deemed to be members of Your Household.
• Provide all necessary document/information and assistance to enable
settlement or resist any claim or institute proceedings
Sanction Limitation & Exclusion Clause
Without Etiqa’s prior written consent, the insured/participant:
• MUST NOT settle or offer to settle any Claim, incur any Defence Costs • This policy/certificate shall not cover or liable to pay any benefits if it
• MUST NOT assume any contractual obligation or admit any liability in would exposed Etiqa to prohibitions or sanctions under CISAD or UN
respect of any Claim resolutions, EU, UK & US laws & regulation


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Product Knowledge > Agency

for EGTB & EGIB Agents