Senior High School

Grade 11

Oral Communication

ENGLISH LEARNING KIT

First Semester

The Process of Communication

Grade 11 – Oral Communication

Competency:
Grade 11 – Oral Explains the functions, nature and process of communication
Communication
(CS_EN11/12OC-Ia-2)
Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 English – Grade 11
English Learning Kit
The Process of Communication
First Edition, 2020

Published in the Philippines

By the Department of Education
Schools Division of Iloilo
Luna Street, La Paz, Iloilo City

Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for exploitation of such
work for profit. Such agency or office may, among other things, impose as a condition
the payment of royalties.

This English Learning Kit is published to be utilized by the Schools Division

of Iloilo.

ALL RIGHTS RESERVED. No part of this learning resource may be

reproduced or transmitted in any form or by any means electronic or mechanical
without written permission from the Schools Division of Iloilo.

Development Team of English Learning Kit

Writer: Jaye V. Andong

Illustrators: Armand Glenn S. Lapor
Mark T. Dasa

Layout Artists: Lilibeth E. Larupay, Jun Victor F. Bactan

Merlo Ceasar O. Francisco, Ricky T. Salabe

Division Quality Assurance Team: Lilibeth E. Larupay, Dr. Ruby Therese P. Almencion
Armand Glenn S. Lapor, Jun Victor F. Bactan,
Bonafe T. Davasol, Michael D. Elisteria

Management Team: Dr. Roel F. Bermejo, Dr. Nordy D. Siason

Dr. Lilibeth T. Estoque, Dr. Azucena T. Falales
Ruben S. Libutaque, Lilibeth E. Larupay
Dr. Ruby Therese P. Almencion

Grade 11 – Oral Communication

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 Introductory Message
Welcome to Grade 11 Oral Communication.

The English Learning Kit is a product of the collaborative efforts of the Division
of Iloilo Secondary English Teachers Association (DISETA) and the Division English
Coordinators Association (DECA) writers, illustrators, layout artists, reviewers, editors,
and Quality Assurance Team from the Department of Education, Schools Division of
Iloilo. This is developed to guide you dear learning facilitators in helping our learners
meet the standards set by the K to 12 Curriculum.

The English Learning Kit aims to guide our learners in accomplishing activities
at their own pace and time. This also aims to assist learners in developing and
achieving the lifelong learning skills while considering their needs and situations.

For learning facilitator:

The English Learning Kit is developed to address the current needs

of the learner to continue learning in the comforts of their homes or learning centers.
As the learning facilitator, make sure that you give them clear instructions on how to
study and accomplish the given activities in the material. Lerner’s progress must be
monitored.

For the learner:

The English Learning Kit is developed to help you, dear learner, in your
needs to continue learning even if you are not in school. This learning material aims
to primarily provide you with meaningful and engaging activities for independent
learning. Being an active learner, carefully read and understand to follow the
instructions given.

Grade 11 – Oral Communication

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 The Process of Communication

BEGIN

Oral Communication in Context for Senior High

School is a response to the revolutionary change in the
country’s basic education system. It requires the learners
to develop ability to communicate with others, to give and
to exchange information and ideas - such as asking
questions, giving directions, coordinating with tasks,
explaining and persuading. It is then important that one
must be careful and mindful when communicating with
others in order to express one’s feelings and ideas
successfully and avoid errors in discourse.

As a learner, one should enhance his

communication skills and share these with others. With
this gift, an individual could become the best that he could
possibly be. One’s ability to talk and to use the oral
language allows him to succeed in the academic and
business world while embracing the 21st Century virtual
reality. Thus, being armed with the right communication
skills, one may able to achieve his goals in life while
enjoying the adventures the world of communication has
to offer.

Above all, this material will explain the function,

nature and process of communication and how to use it in
daily conversation.

Have a meaningful learning!

TARGET

At the end of the lesson, you should be able to:

explain the functions, nature and process of communication EN11/12OC-Ia-2.

Specific Objectives:
1. define communication and identify its elements;
2. explain the functions, nature and process of communication; and,
3. make a simple diagram on how process of communication occurs based on
a given situation.

Grade 11 – Oral Communication 4

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 TRY THIS

I. Directions: Match Column A to Column B. Write your answers in your activity

notebook.

A B

1. Sender A. response of the receiver

2. Receiver B. medium used to convey a message
3. Message C. someone who gives the message
4. Channel D. a barrier to the message between sender and
receiver
5. Feedback E. an idea or information that is sent to someone
F. someone who receives the message

II. Directions: Read the given statements below and tell whether the statement is
TRUE or FALSE. Write your answer in your activity notebook.

____________6. Feedback is important in communication.

__________7. The effectiveness of communication solely depend on how the
speaker delivers his/her message.
__________8. Sign language could be a form of medium or channel in
communication.
__________9. The speaker is the one who decodes the message.
__________10. If the receiver gives a correct response to the speaker,
communication occurs.

Grade 11 – Oral Communication 5

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 DO THIS

Activity 1: Interpret This!

Direction: Analyze the given illustration below and explain how communication is
being processed. Write your answer in your notebook.

Sender or Message Channel or

Encoder Medium

Feedback Receiver or

Decoder
Question:
How is communication being processed?
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

EXPLORE

Good try! You are able to give your basic

understanding on how the process of
communication occurs. To widen your
knowledge about the topic, answer the following
questions in your activity notebook.

1. Based on the illustration above, what is communication?

2. Who are the participants in communication process?
3. What are several ways to send a message?
4. Give examples of a channel or medium used to send your message.

Grade 11 – Oral Communication 6

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 5. How could barrier affect the effectiveness of the message
between the sender and the receiver?
6. How important is feedback in the process of communication?
7. How does communication create our social world?

KEEP THIS IN MIND

Nice job! You have given good

responses to the given questions. This time,
you need to equip yourself to learn more about
communication and its elements, its nature and
most importantly its process and function.

Communication is a process of sharing messages or information between the

speaker and receiver using channels, contexts, media, and cultures. It could be done
using the verbal and non-verbal cues. Verbal communication can be written or spoken.
It uses language, a symbol consisting of drawings, letters and words. Non-verbal
communication consists of physical behavior commonly referred to as body language,
use of gestures, space and voice. Communication can be seen in different situations
such as a face-to-face interaction, a phone call conversation, a varied group
discussion, an interview, a class discussion and recitation, and many others.

Elements of Communication
Communication is divided into elements which help us better understand its
mechanics or process.
These elements are the following:
1. Speaker – the source of information or message.
2. Message – the information, ideas, or thoughts conveyed by the speaker in words
or in actions.
3. Encoding – the process of converting the message into words, actions, or other
forms that the speaker understands.

4. Channel – the medium or the means, such as personal or non-personal, verbal or

nonverbal, in which the encoded message is conveyed.

Grade 11 – Oral Communication 7

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 5. Decoding – the process of interpreting the encoded message of the speaker by
the receiver.
6. Receiver – the recipient of the message, or someone who decodes the message.
7. Feedback – the reactions, responses, or information provided by the receiver.
8. Context – the environment where communication takes place.
9. Barrier – the factors that affect the flow of communication.

Nature of Communication

1. Communication is a process that unfolds over time and creates our social world.
2. Communication occurs between two or more people (the speaker and the
receiver).
3. Communication can be expressed through words (verbal), action (nonverbal),
or both at the same time.

Process of Communication
1. The speaker generates an idea.
2. The speaker encodes an idea or converts the idea into words or actions.
3. The speaker transmits or sends out a message.
4. The receiver gets the message.
5. The receiver decodes or interprets the message based on the context.
6. The receiver sends or provides feedback.

Functions of Communication
Basically, there are five functions of communication. These are control, social
interaction, motivation, emotional expression, and information dissemination.
1. Control – Communication functions to control behavior.
2. Social Interaction – Communication allows individuals to interact with others.
3. Motivation – Communication motivates or encourages people to live better.
4. Emotional expression – Communication facilitates people’s expression of their
feelings and emotions.
5. Information dissemination – Communication functions to convey information.

Grade 11 – Oral Communication 8

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 SUM UP

You are almost done with this module. You

have defined communication, and identified its
elements, and its nature. You have also explained
the process and the function of communication. This
time, we need to recap important details you have
learned in this module.

Communication is a process of sharing messages or information between the

speaker and receiver using channels, contexts, media, and cultures. It is divided into
elements such as speaker, message, encoding, channel, decoding, receiver,
feedback, context and barrier.
Communication is a process that unfolds over time and creates our social
world; it occurs between two or more people; and it can be expressed through words
(verbal), action (nonverbal), or both at the same time. These are the nature of
communication.

In the process the communication, the speaker generates and encodes an

idea or converts the idea into words or actions, then transmits or sends out a message.
The receiver gets and decodes or interprets the message based on the context, then
sends or provides feedback.

Lastly, function of communication is control, social interaction, motivation,

emotional expression, and information dissemination.

APPLY WHAT YOU HAVE LEARNED

Activity 2: Check This Out!

Directions: Identify whether the following activity presents communication. Put √ if it
presents communication and X if it does not. Write your answers in your notebook.
____ 1. video conferencing
____ 2. dreaming for a vacation
____ 3. talking to yourself in a mirror
____ 4. class discussion
____ 5. conversation using sign language
Grade 11 – Oral Communication 9
Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 Activity 3: Memory Test!
Directions: Tell the function of communication in each of the following situations.
Write your answer in your activity notebook.

1. Alfred and Sonny met at the cafeteria; and they discussed matters.
2. James got a low score on his summative test. His best friend encouraged
him to study well to get a high score.
3. Mrs. Andrew kept telling her neighbor of her great disappointment to his son’s
involvement in a gang fight.
4. The police officers implemented the local curfew ordinance and arrested
those who violated it.
5. The English Coordinator announced the activities for the Reading Month
Celebration during flag ceremony.

Activity 4: Do It Yourself!
Directions: Identify the process of communication used in the given situation below.
Do this in your activity notebook.

Situation Process of Communication

The speaker generates an idea.

Cindy misses Lannie - her younger
_______________________________
Sister, a lot. She thinks of what would be a
The speaker encodes an idea or
converts the idea into words or actions.
good gift for her sister. When they
_______________________________
meet…
The speaker transmits or sends out a
message.
She tells her, “I miss you so much and I
_______________________________
have something for you!”
The receiver gets the message.
_______________________________
Lannie hears what Cindy says. She
The receiver decodes or interprets the
analyzes what her sister told her and
message based on the context.
_______________________________
she is very happy.
The receiver sends or provides
Lannie tells her, “I miss you too sister.”
feedback.
_______________________________

Grade 11 – Oral Communication 10

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 REFLECT
REFLECT

Well done! You have proven to yourself that you

understand well the lesson after accomplishing
all the activities. Now it’s time to check how
communication affects you.

Activity 5: Message Box

Directions: Accomplish the infographic. Write your answers in your activity notebook.

Communication played a great role in my life because ____________________

_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________

For me, effective communication is important because____________________

_______________________________________________________________
_______________________________________________________________
_______________________________________________________________

Grade 11 – Oral Communication 11

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 LEARN MORE

Activity 6: Let’s Ponder on This!

Direction: Answer the given questions in your activity notebook.
1. Do you believe that communication is important in our lives? Why or why not?
______________________________________________________________
______________________________________________________________

2. In communication, why do you need to analyze the situation and the purpose?
______________________________________________________________
______________________________________________________________

3. How can you achieve effective communication?

______________________________________________________________
______________________________________________________________

Activity 7: Dialog Box

Direction: Choose one from the given situations below where communication could
be manifested. Write a simple dialog to show communication.

Situation 1: Market Day

Situation 2: Inside the Canteen
Situation 3: Flag Ceremony
Situation 4: Classroom Activity
Situation 5: First Day in School
SITUATION: ___________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________
________________________________________________________________

Grade 11 – Oral Communication 12

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 ASSESS WHAT YOU HAVE LEARNED

Activity 8: Power on Self Test

Directions: Choose the letter of the correct answer. Write your answer in your
notebook.

1. Which of the following refers to the sender and receiver of the message?
A. participants B. channel C. feedback D. context

2. Which of the following does NOT show communication?

A. face-to-face C. phone conversation
B. organizational meeting D. sleeping in the room

3. Ana wants to surprise her best friend Gloria on her birthday. What part of the
process of communication is this?
A. The speaker encodes an idea.
B. The speaker generates an idea.
C. The speaker transmits a message
D. The speaker decodes the message.

4. Anton was looking for a job. While walking, he saw an announcement posted on the
wall about a vacant job and he stopped to read it. This shows that he__________.
A. encodes the message C. generates an idea
B. decodes the message D. provides feedback

5. Billy talked to Candy on the phone about their assignment in their Oral
Communication subject. When suddenly, his brother played their stereo in full
volume. What could be the effect of this noise to their conversation?
A. Candy could still understand Billy’s message.
B. Billy could still deliver clearly his message to Candy.
C. Both Billy and Candy could hardly understand one another.
D. Both Billy and Candy could decode each other’s message.

Grade 11 – Oral Communication 13

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)
 GLOSSARY

barrier – a factor that affects or hinders the flow of communication

channel – the medium or the means, such as personal or non-personal, verbal or

nonverbal, in which the encoded message is conveyed

communication – a process of sharing and conveying messages or information

from one person to another within and across channels, contexts, media,
and cultures

context – refers to the environment where communication takes place

decoding – the process of interpreting the encoded message of the speaker by the
receiver

encoding – the process of converting the message into words, actions, or other
forms that the speaker understands

feedback – the reactions, responses, or information provided by the receiver

receiver – the recipient of the message, or someone who decodes the message

speaker – the source of information or message

Grade 11 – Oral Communication 14

Competency: Explains the functions, nature and process of communication
(CS_EN11/12OC-Ia-2)