TRAINING CIRCULAR

DESIGNING CITIZEN-CENTERED PUBLIC SERVICES

18 April to 28 July 2023

Greetings from the Development Academy of the Philippines!

We are pleased to inform you that you have been selected to participate in the Designing Citizen-
Centered Public Services program, which will be held from 18 April to 28 July 2023.

In line with this, we would like to invite you to a kickoff meeting from 9:30 AM to 11:30 AM on 18
April 2023. During this meeting, we will discuss the schedule, conduct our pre-test, and go over
some reminders about the pre-work.

Below are other relevant reminders:

1. REGISTRATION

Please ensure you have completed the Registration Form. Please register on or before 29
March 2023 at 10:00am. We will need your information to finalize the hotel room list and meal
arrangements, process certificates, and monitor attendance. Please ensure your name is
complete and accurate. Do not use acronyms or abbreviations for designation and
department.

2. ZOOM ACCESS

The Kick-Off meeting will be held on 18 April 2023 from 9:30am to 11:30am online via Zoom
Meeting Platform:

Zoom Link details:

https://us06web.zoom.us/j/7857495714?pwd=M2dKekhTWGc2WFBwWEFoakgvYVVudz09
Meeting ID: 785 749 5714
Passcode: DCCPSB1
3. SCHEDULE
The program, consisting of both virtual and in-person activities, will run for three months
starting 18 April to 28 July 2023. In-person lecture and workshop sessions will run for 5 whole
days from 8:00 am until about 5:30 p.m.

Phase Description of Modality Duration Inclusive dates

activities

Kick-off meeting, Virtual 1 day, 2-hours 18 April 2023

1 Upskilling establish team
dynamics

Lecture, Asynchronous 4 days 18 – 21 April 2023

Workshop, and
Data Gathering
(Session 1-2)

Lecture and In-person at 5 days, 8-hours 24 – 28 April 2023

Workshop proper DAPCC Tagaytay per day
(Sessions 3-5)

Presentation of Virtual 1 day, 1 hour. 5 May 2023

2 Pitching Action Plan and
Service
Prototypes.

Adoption/ In-person at NCMF, PSU,

3 Project implementation DAPCC Tagaytay PRC, PSA
Incubation and/or further 4 days, 8-hours 9 – 12 May 2023
development and per day
testing of
Prototypes. In-person at ASCOT, DOTr,
DAPCC Tagaytay PPA, PAF
16 – 19 May 2023

In-person at DOH - RMC,

DAPCC Tagaytay NAMRIA, SLSU
TBD

Monthly check-up Virtual 1 day, 1 hour 26 – 30 June

Catch-up and additional 2023
Activities coaching and
mentoring Virtual 1 day, 1 hour 24 – 28 July 2023

Presentation of Virtual 1 day – 4 hours 5 December 2023

4 Sharing session results/impact,
learnings, and
reflection.
4. VENUE, ACCOMODATIONS, AND TRANSPORTATION

The in-person lecture and workshops will be conducted in the DAP Conference Center in
Tagaytay City. Participants will also be housed in studio rooms onsite and provided breakfast,
lunch, and dinner.

Participating agencies will only need to shoulder their transportation to and from the venue.

Venue and Accommodations: DAP Conference Center

Address: Tagaytay-Calamba Road, Barangay Sungay East, Tagaytay, 4120 Cavite
Phone: (046) 4831-290 to 292
E-Mail: dapcctagaytay@dap.edu.ph
Check in: 23 April 2023, 2:00 PM
Check out: 28 April 2023, 12:00 NN

Participants must also comply with the facility’s House Rules and New Normal Protocols
(Annex A).

5. LEARNING MATERIALS

Slides, sample worksheets, and additional materials can be found in the Participants’
Resources Google Drive folder. To access it, please click on the link below. Each team will
also have a kit where you can upload outputs.

Google Drive Folder: https://drive.google.com/drive/folders/1K0-

u53fCaVAvDp1Ev3K27AstncdsYN5D?usp=sharing
6. PRE-WORKSHOP PREPARATIONS

In preparation for the workshops, please watch the Session 1 and Session 2 videos and read
their accompanying slides to get the basic foundations for the workshops. These materials
can be found in the Participants’ Resources folder.

All teams must also prepare a Client Journey Map and gather User Data. These will be your
references in the succeeding workshops. Each agency can find the worksheets for this in their
respective kits. You can use the Client Journey Map tutorial video, sample outputs, and
Session 2 slides to help you figure out how to fill out the worksheets.

7. ISSUANCE OF CERTIFICATES

A Certificate of Completion will be issued for those who completed in-person workshops,
implemented, and shared partial results of their service improvement project during the
Sharing Session in December 2023. A Certificate of Appearance will be issued for in-person
activities for reglementary purposes only.

8. COMMUNICATION

Reminders will be periodically sent through email. We also have a Viber group where you can
send questions and clarifications. To join the group, please click on this link or scan the QR
code.
Should you have questions or concerns, you may contact the following project team members:

Supervising Fellow PETER DAN B. BAON

Program Manager, COE-PSP PMO
E-Mail: baonp@dap.edu.ph
Phone: +632 8631-09-21 to 30 loc. 151

Project Manager ALVIN JOSEPH S. BILOG

E-Mail: biloga@dap.edu.ph
Phone: +632 8631-09-21 to 30 loc. 151

Technical Staff MIA FRANCZESCA D. ESTIPONA

E-Mail: estiponam@dap.edu.ph
Phone: +632 8631-09-21 to 30 loc. 151

KATRINA L. CABRERA
E-Mail: cabrerak@dap.edu.ph
Phone: +632 8631-09-21 to 30 loc. 151

Thank you and see you in the program!