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    The director of a school wrote to a supplier regarding an order of 10 projectors, of which 4 were defective due to faulty fans that caused overheating. This caused problems for teaching the children. The director requested the supplier look into the matter and provide compensation for the inconvenience. In response, the supplier acknowledged the complaint, offered a 15% discount on the next purchase and 3 additional projectors as compensation for the defective products and unfortunate incident.

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    The director of a school wrote to a supplier regarding an order of 10 projectors, of which 4 were defective due to faulty fans that caused overheating. This caused problems for teaching the children. The director requested the supplier look into the matter and provide compensation for the inconvenience. In response, the supplier acknowledged the complaint, offered a 15% discount on the next purchase and 3 additional projectors as compensation for the defective products and unfortunate incident.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    Writing Inglés

    Uploaded by

    oscar
    The director of a school wrote to a supplier regarding an order of 10 projectors, of which 4 were defective due to faulty fans that caused overheating. This caused problems for teaching the children. The director requested the supplier look into the matter and provide compensation for the inconvenience. In response, the supplier acknowledged the complaint, offered a 15% discount on the next purchase and 3 additional projectors as compensation for the defective products and unfortunate incident.

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    © All Rights Reserved
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    of 1

    WRITTING

    Dear Mr Zornoza,
    I am writing with regard to our order of projectors on 12th May. The order
    number is 3943875PL.
    We ordered 10 projectors for my school. Unfortunately, four of these projectors
    are broken because the fan are stuck and they overheat a lot. This is a big
    problem because the children need them to teach.
    Please look into the matter as soon as possible. Moreover, I feel that you
    should offer us some compensation for this inconvenience. I look forward to
    hearing from you.
    Yours sincerely,

    Oscar Tendero
    Director of the institute
    IES Bonifacio Sotos.

    Dear Mr Tendero,
    Thank you for your e-mail of 14th May, in which you complained about the
    defect of the four projectors (order 3943875PL). Furthermore, as a
    compensation for this unfortunate incident, we offering you a 15% discount on
    your next purchase. And also three gift projectors.
    We appreciate your business and we look forward to providing you with the best
    service.
    Yours sincerely,

    Juan Zornoza
    Head of Sales Department
    Ostenmar Company S.L.

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