RS

According to A. Ong, et.al(2023), a greater PE was favorably associated to Confirmation,

which subsequently led to Customer Satisfaction. It was obvious that merging
SERVQUAL and ECT could holistically quantify customer satisfaction among electrical
service providers.
https://www.sciencedirect.com/science/article/pii/S0957178722001187

While W. Chen, et al(2021), investigates and develops an electricity supply chain with an
electricity generator and electricity retailer. The electricity generator invests in renewable
energy and sells the electricity to the electricity retailer; the retailer then sells the
electricity to consumers according to electricity service quality.
https://www.aimsciences.org/article/doi/10.3934/jimo.2022006

And Q. Zhang, et.al(2023), The application challenge of wireless sensor networks with
reliable data flow is solved using an algorithm. Including the inefficient use of network
energy, energy hotspots and holes, packet loss brought on by node overload, and energy
wasted during retransmission. The attribute weight is determined using the relative
entropy, and the best forward data is chosen for transmission to the nearby nodes.
https://www.sciencedirect.com/science/article/pii/S2213138822010451

But M. Kans, et. al(2023), This paper investigates the business opportunities of
maintenance services by using a structured approach for business model innovation and
proposing an integrated PSS approach for maintenance services. Maintenance should be
seen as an integrated part of the offering and a way to fulfill the core business goals. An
extensive and thorough case study of an original equipment manufacturer in the power
producing sector examines the new business potential.
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=4330138

Meanwhile C.Ahn, et al(2023), Manufacturers are increasingly using serviceization as a

key tactic to achieve a competitive edge, and some successful cases have already been
documented. These success tales, however, are primarily researched for major
corporations like GE, IBM, Xerox, and Rolls-Royce. Because it is challenging to apply
the cases to the servitization of SMEs, this study looked at the servitization state of SMEs
and its applicability. Manufacturing of electrical equipment and fundamental metal
components were chosen from among those SMEs since they are connected to all
manufacturing industries.
https://www.mdpi.com/2227-9717/11/1/142

While K. Lo. Et.al (2023), Rural electrification is a critical step in improving rural
communities' access to contemporary energy, which is a significant global development
objective. Both historically and currently, electric cooperatives have been significant
forces behind the electrification of rural areas around the world.
https://www.sciencedirect.com/science/article/abs/pii/S1040619023000052

And F. Moghadam, et.al (2022), Service failure (SF), despite efforts made by
organizations to provide high-quality services, is nevertheless viewed as a severe
difficulty in most organizations. Less attention has been paid in earlier research to the
variables influencing customer behavior and satisfaction with e-service recovery. This
study explores the impact of e-service recovery solutions on customer satisfaction with
service recovery to close the knowledge gap currently present in the literature.
Additionally, it seeks to demonstrate how value co-creation improves customer happiness
by adjusting their conceptions of justice in regards to online service recovery.
https://www.inderscienceonline.com/doi/abs/10.1504/IJEMR.2023.127285

Lastly, Y. Chang, et.al (2023), focuses on methods to objectively assess stakeholder needs
when creating a smart industrial service ecosystem (SISE) in a challenging industrial
environment. When developing SISE, it is necessary to take the needs of the service into
account from both the complex industrial environment and service ecosystem
perspectives. This study suggests a methodical methodology for SISE's evaluation of
stakeholder requirements.
https://www.sciencedirect.com/science/article/abs/pii/S1474034622002816