CURRICULUM VITAE

Akash kumar
Permanent Address : C\o Mr. Bhim kumar Ram
:Kokar Bazaar Jatra Tand Near Devi Mandap- Ranchi Jharkhand-834001
Contact no. : 7836076580

E - Mail: Akashkumar.0651@gmail.com

Career Objective

To work for an organization which provides me the opportunity to improve my skills and knowledge to growth
along with the organization.

Enthusiasm of learning new things, Attentive in details, Good organizer and Consistent in work, have a power
to Convince a person regarding the subject in my Knowledge.

Experienced Operations Team Leader (BPO) highly effective at maintaining compliance, increasing
productivity and enhancing operations with a hands-on style. Successful at leading by example to enforce
company policies and maintain standards.

Previous Work Experience

S. No. Name of the Organization Date of Joining Date of Leaving Job Profile Tools used for
working
1. IGT solutions (Process - 25th May 2015 About to leave Team Leader Sky speed,Excel,FCU
Indigo) portal,One
direct,Sales
Force,CRM,Nice,Ava
ya,MS office,
Success
Factor,ESS ,Navitaire
,.

Professional Skills

1) Strong Communication Skill Written and Oral.

2) Worked in Travel Domain( Travel agency and Airline core business)
3) Team Handling Experience ( Handled Maximum Team Size of 50 People )
4) Skill as a Team Leader :

● Staff Management

● Process Improvement

● Team Bonding

● Employee Training and skill enhancement

● Shrinkage Management
 ● Attrition Management

● Call Volume Analysis

● Performance Management

● Service Level Agreements Fulfillment

5) Handle Multiples Lines of Business . Ex- Mishandling Baggage department,Fraud Control Unit ,Internal OB
Audit Air sewa , Customer emails ,Social media and Inbound.
6) I have Training skill as well trained Multiple batches on Products.
7) Have Trained Social Media Batch and Aware of handling Escalation on social or On call.
8) Managed high workload with consistent record of achieving deadlines and production targets.
9) Solutions-driven, customer centric professional with significant experience in handling all aspects of service
functions.
10) Fully experienced in developing profitable and productive business relationships, coordinating with decision-
makers with distinction of accomplishing multi-fold revenue increase.
11) Experience on Handling customer experience Email department as well improved customer satisfaction.
12) I worked as a Line Assistant manager as well and Managed the entire Gurgaon site all alone in all aspects .
13) Have the skill of presenting a report in Positive way. Dealt with clients Directly.
14) I used to handle all super escalated Client escalation as well. Saved internal Multiple fraud activities of IGT.

EXTRACURRICULAR ACTIVITIES

⮚ Most of the time Secured 1st Position in Siging and Dancing.

⮚ Participated in Multiple Debate Competition.

⮚ Participated in all the activities of the schools.

⮚ Got Best Team Leader Title also in 2018.

⮚ By hobbies love to Travel and Singing

⮚ Driving is one of my passion

⮚ Exploring new things and Face new Challenges

Educational Profile

Qualification Year of Stream Board/University Percentage

Passing
Bachelor Of Science 2022 Science Swami vivekanand 63.62%
subharti University
Higher Secondary 2013 Science MP Board 68%
High School 2010 C.B.S.E. CGPA-6

Declaration

I hereby declare that the above said information is correct to the best of my knowledge.
Akash Kumar