Guarantees Terms and Conditions

1. Plumbing and Mains leaks, burst pipes and defective Thames Water valves are not covered
in the Damp Guarantee. Should these be observed, the warranty will be void.

2. Any internal drawings/sump pumps must be serviced periodically. Failure to demonstrate a

service within a minimum of a 6-month period will void this guarantee. Any floods to the
internal waste pipe/ drainage system will void this guarantee.

3. If an external recommendation has been made in the survey that has a direct correlation to
the water ingress and damp issues noted in the interior of the property, then these works
must be carried out prior to any internal damp works, by Environ Property Services. Failure
to do so will result in no guarantees for internal works being provided, or the guarantee
being voided.

4. Guarantees on materials run in accordance with manufacturer’s warranty periods where

applicable.

5. No guarantees can be made on any external works when working on external repairs.

6. Damage caused to our damp proof membranes or structural waterproofing systems by a

third party will invalidate our guarantee.

7. Any redecoration must be delayed until such time that all residual moisture has dried out.
Any wallpapering (including lining paper) must be delayed for a minimum of 12 months.
Temporary redecoration such as two mist coats of matt “trade” emulsion paint may be
applied 4 weeks after completion of the plastering. Under no circumstances should paint
containing vinyl be used as this will invalidate our guarantee.

8. Any guarantee in relation to lateral waterproofing and rising 'damp' works will only be issued
once payment has been made in full or with 5% retention within14 days on completion of
works. If payment has not been made Environ has the right not to issue a guarantee for the
works.

9. An admin charge will be made for any duplicate reports and guarantees.

10. Guarantees are in the client’s name, however if the client sells their property, they will need
to transfer ownership of the guarantee, an admin fee of 5% of the project value will incur for
client details to be changed. The transfer will need take place within a 30- day period of the
property sale, otherwise any works guaranteed become void.

11. Our guarantee relating to work carried out will be issued on completion and full and final
settlement of our accounts. It will apply to work carried out by us, in accordance with our
specifications only. We reserve the right to withhold our guarantee if our terms and
conditions are not adhered to.
12. In addition to our recommendations, it is imperative that all building repairs specified by us,
are carried out by Environ property Services. It is also your responsibility to ensure the
property is well always maintained and free from moisture ingress. Failure to do so will
invalidate the terms of our guarantee.

13. Should we be called upon during the guarantee period to reinspect the premises you will be
required to submit a nominal deposit and a copy of the guarantee. Should the reinspection
be abortive, your deposit will be retained as payment of our costs. Alternatively, if there is a
recurrence of dampness, decay or infestation in areas covered by our guarantee, and there
is a fault with our recommended treatment, and all appropriate measures outlined in these
terms and conditions in regard to maintaining the property are carried out, the deposit will
be refunded and any remedial worked carried deemed necessary by us will be carried out in
accordance in accordance with our recommendations without charge.