Matheus Martins

77 Joao Batista Donadelli Street

Maua, SP 09321015 Brazil
Phone: (11) 96377-4555
E-Mail: novaes.matheusmartins@gmail.com

Professional Summary

Hardworking and reliable English instructor and Costumer Service Representative

focused on going above and beyond to support team and serve customers. Trained in
teaching, public speaking and costumer experience offering top-notch service and
communication abilities. Motivated to continue to learn and grow professionally.

Skills

Lesson plan development

Integrated ESL support
Data analysis
Observe work progress
Adapt teaching methods
Cultural sensitivity
Training
Customer relations
Relationship building
Customer service
Promote products
Serve customers
Multitasking
Problem-solving
Analytical thinking

Experience

August 2022 to January 2023

Wizard Language School Ribeirao Pires , SP
English as a Second Language (ESL) Teacher

Provided small group and one-on-one targeted and individualized lessons to support
content area coursework.
Engaged students through conversation and used engaging lesson plans to hold
interest and promote learning.
Used hands-on activities to immerse students in course topics.
Monitored and documented students' progress with challenging assignments and fair
grading.
Established clear lesson, project and course objectives to help students progress
through material.
Briefed students with written presentations and explanations to raise awareness of
cultural aspects.
Maintained current knowledge of students' progress and educational needs and
planned instruction accordingly.
Administered standardized assessments and used resulting data to inform instruction
and improve students' progress.
Updated records with students' attendance information, grades and participation.

February 2022 to July 2022

CNA Language School Sao Caetano do Sul, SP
English as a Second Language (ESL) Teacher
Supported lesson plans with unique and engaging instructional videos, activities
and discussions.
Incorporated mixed media to explore visual and auditory representations of the
language.
Integrated new and emerging terminology into lessons to encourage student
engagement and maintain content relevance.
Assessed student learning and understanding of the material with tests, quizzes and
essay assignments.
Evaluated and graded students' class work, assignments and papers.
Reviewed class material with students by discussing texts, interpreting themes and
improving writing skills.
Shared review worksheets and practice tests to prepare students for exams and
tests.

August 2021 to January 2022

Atento Brasil Sao Paulo , SP
Client Service Agent

Engaged with customers to understand needs, resolve issues and answer product
questions.
Followed scripts to maintain good call control.
Delivered online support, troubleshot and handled escalations to elevate client
experience.
Processed payments and other transactions by phone to help clients stay current on
obligations.
Communicated solutions between clients and benefits providers to correct problems.
Navigated multiple computer programs during each call to locate information,
document interactions and put solutions into motion.
Updated customer accounts with current personal and purchasing information.
Upsold and cross-sold add-on purchases to increase sales.

February 2019 to December 2020

Wise Up Sao Paulo, SP
English Instructor

Helped students of different skill levels explore assigned literary works and
present themes through lectures and class discussions.
Taught writing or communication classes.
Initiated, facilitated and moderated classroom discussions.
Used quality lectures to proactively support students' grasp of English structure,
literary history and appropriate usage.
Implemented instructional strategies and discussions to facilitate meaningful
learning of course competencies.
Assessed student learning and understanding of the material with tests, quizzes and
essay assignments.

Education

February 2020 USCS Sao Caetano do Sul , SP

Associate of Arts Audiovisual

December 2016 Marcelina Maria Silva Oliveira Maua , SP

High School Diploma

Languages

English - Fluent
Portuguese - Native

Spanish - Intermediate