OPERATIONS DIRECTORATE

S.O.P AUTO BOARDING

Issued: 1

Revision: 1

Document No: LA-DO-02-17

 COMPANY APPROVAL SAB.CA

S.O.P AUTO BOARDING COMPANY APPROVAL PAGE 1 OF 1

ORIGINATOR VERIFIED

OPERATION SUPPORT MANAGER FLIGHT STANDARD MANAGER

( RANGGI ERLANGGA ) ( CAPT. ALEXANDER KOPSY SABA )

This manual has been reviewed and found

In conformance with regulations and company policies

DIRECTOR OF FLIGHT OPERATIONS

( CAPT. FELIX KURNIADI K )

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S.O.P AUTO BOARDING TABLE OF CONTENT PAGE 1 of 6

CHAPTER 0 - PREAMBLE

0.1 FOREWORD .............................................................................................................................. 2

0.2 HIGHLIGHT REVISION .............................................................................................................. 3
0.3 DISTRIBUTION LIST ................................................................................................................. 6
0.4 RECORD OF REVISION ............................................................................................................ 7
0.5 LIST OF EFFECTIVE PAGES .................................................................................................... 8

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S.O.P AUTO BOARDING FOREWORD PAGE 2 of 6

0.1 FOREWORD
The S.O.P AUTO BOARDING has been prepared to provide necessary guidance and instruction for
all Lion Air personnel, to administer, and effectively necessary flight operations.

This manual is published by Operations Director under the authority of the President Director.

CAPT. FELIX KURNIADI K

DIRECTOR OF OPERATIONS

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S.O.P AUTO BOARDING HIGHLIGHT REVISION PAGE 3 of 6

0.2 HIGHLIGHT REVISION

SUBJECT REVISION REASON

2.1 KONDISI YANG MEMBATALKAN
Deleted Point Regarding Ground Time
AUTO-BOARDING (CANCEL) Minimum for Auto Boarding

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S.O.P AUTO BOARDING DISTRIBUTION LIST PAGE 4 of 6

0.3 DISTRIBUTION LIST

No. Format Assignment Remarks

1 Master Printed - Controlled
2 Printed - Controlled
Note: To all Lion Air personnel, (Ground Operation, Technik, pilots and Flight Attendants) this
manual provided in soft copy (crew link), other than crew members provided in Flight
Management System (FMS).

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S.O.P AUTO BOARDING RECORD OF REVISION PAGE 5 of 6

0.4 RECORD OF REVISION

Issued No. Revision No. Revision Date Effective Date Remarks

1 0 23 Feb 2022 01 March 2022
1 1 22 Mar 2022 23 March 2022

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0.5 LIST OF EFFECTIVE PAGES

Section Page Rev No Issue

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Company Approval
Date : 22 March 2022
Sign :

Name : Capt. Alexander Kopsy Saba

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TABLE OF CONTENT
S.O.P AUTO BOARDING PAGE 1 of 3

CHAPTER 1: GENERAL

1.1. INTRODUCTION ........................................................................................................2

1.2. PURPOSE .................................................................... Error! Bookmark not defined.3

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S.O.P AUTO BOARDING INTRODUCTION PAGE 2 of 3

1.1. INTRODUCTION

Following the mandate to improve the On Time Performance (OTP), Lion Air is planning to implement
the Auto-Boarding programme. The implementation of this programme had been initiated in April 2020,
although the program is not yet fully implemented. Therefore, in April 2021 Lion Air Management is
assessing this programme thoroughly to ensure the feasibility and the applicability
of this implementation project.
The following information is describing the proposed Auto-Boarding Program issued by IOCC.

1.2. PURPOSE

The purpose of this procedure is to establish and maintain a safe and effective operations whilst
implementing the Auto-Boarding. Objective of this Standard Operating Procedure (SOP) is to serve as
a comprehensive guideline for all Lion Air personnel and related Third-Party personnel by compiling
previous departmental procedures.

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1.3. SCOPE

These procedures herein only covering operational procedures regarding auto-boarding process.
The requirements or pre-condition to conduct auto-boarding are stated in departmental guidance in

the respective chapters.

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CHAPTER 2: GUIDANCE

2 GUIDANCE ................................................................................................................................2
2.1 KONDISI YANG MEMBATALKAN AUTO-BOARDING (CANCEL) ......................................2
2.2 FLIGHT READINESS FOR AUTO BOARDING .....................................................................2
2.3 TIME MANNER & FLOW CHART FOR AUTO BOARDING ..................................................3
2.4 UNIT INVOLVE AND FLOW CHART AUTO BOARDING .....................................................3
2.5 KETENTUAN LAINNYA AUTO BOARDING .........................................................................4
2.6 GUIDANCE FOR PILOT & FLIGHT ATTENDANT ................................................................5
2.6.1 OPERATION CONCERN ................................................................................................5
2.6.2 AUTO BOARDING STATUS CREW CONTINUE ...........................................................7
2.6.3 AUTO BOARDING STATUS CHANGE CREW ..............................................................8
2.7 GUIDANCE FOR GROUND HANDLING PERSONNEL ........................................................9
2.7.1 AUTO BOARDING UNTUK STATUS CREW CONTINUE ..............................................9
2.7.2 AUTO BOARDING UNTUK CHANGE CREW ..............................................................11
2.7.3 TANGGUNG JAWAB LIAISON OFFICER (LO) / STATION MANAGER (KK) ..............12
2.8 GUIDANCE FOR LINE MAINTENANCE .............................................................................13

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2 GUIDANCE

2.1 KONDISI YANG MEMBATALKAN AUTO-BOARDING (CANCEL)

 Significant weather condition (contoh: hujan deras disertai petir, kondisi hujan yang memerlukan
penggunaan payung untuk disembark dan boarding proses).
 Mendapat info dari Air crew bahwa ada kendala pada pesawat.
 Pesawat memerlukan membutuhkan proses pembersihan yang lebih lama (contoh: terdapat
muntahan, cairan, dll.).
 Aircraft defect yang memerlukan maintenance action baik yang berdampak pada aircraft system
maupun kondisi cabin.
 Terdapat perubahan/pergantian pesawat yang tidak direncanakan dengan alasan apapun.
 Special passenger handling (contoh: perlu pembongkaran stretcher dari penerbangan
sebelumnya atau pemasangan stretcher pada penerbangan tersebut).
 Parking different terminal / parking remote yang membutuhkan Extra boarding time (contoh:
disembark dan boarding menggunakan Apron Bus / Neoplane).
 Waiting transit passenger.
 Irregularity lainnya yang dapat menyebabkan tidak tercapainya pelaksanaan Auto-Boarding.

2.2 FLIGHT READINESS FOR AUTO BOARDING

 Aircraft ex base – Aircraft first flight of the day.

 Specific station (List of station, GSE, and radio).
 No catering late or not complete.
 Aircraft no new defect.
 Emergency equipment completed and valid.
 Flight document on board before disembark finished.
 No need deep cleaning.
 No waiting Transit Passengers.
has any problem with flight readiness, that unit will inform “HOLD BOARDING” before auto boarding
start;
 Cockpit or cabin crew – the latest is when the last passengers disembark.
 Engineer - after walk around check completed and/or receive information from cockpit crew
via interphone when aircraft block on.
 Ramp Dispatcher – when his/her area of responsibility is not ready or if receive information
from cockpit/cabin/maintenance.

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2.3 TIME MANNER & FLOW CHART FOR AUTO BOARDING

DOMESTIC
NARROW BODY WIDE BODY
AIRCRAFT FIRST FLIGHT OF THE DAY (EX BASE)
SIGN ON 90 minutes ETD 120 minutes ETD
Arrive at The 45 minutes 80 minutes
Aircraft
Start Auto 35 minutes (Gate 60 minutes (Gate
Boarding Open) Open)
TRANSIT FLIGHT
Start Auto 5 minutes after 10 minutes after
Boarding last pax last pax
NO Change
disembarked disembarked
Crew or A/C
Start Auto 10 minutes after 20 Minutes after
Boarding crew onboard at crew onboard at
Change Crew or aircraft aircraft
A/C

Note: Start auto boarding = Gate open

2.4 UNIT INVOLVE AND FLOW CHART AUTO BOARDING

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2.5 KETENTUAN LAINNYA AUTO BOARDING

1. Auto boarding hanya berlaku pada penerbangan tertentu dan / atau bandara tertentu
(Daftar akan diberikan).

Auto boarding is applicable only on selected flights and/or selected airports (The list will
be provided).
2. Untuk penerbangan yang dipilih bisa melakukan auto boarding, syarat kesiapan
penerbangan harus dipenuhi.

For the selected flights can do the auto boarding, the flight readiness prerequisites have to
be fulfilled.
3. Jika kesiapan penerbangan tidak dapat dipenuhi, salah satu dari 4 unit yang terlibat dapat
membatalkan auto boarding, dengan menginformasikan unit lain “HOLD BOARDING”
sebelum auto boarding dimulai;

If the flight readiness cannot be fulfilled, one of the 4 units involved may cancel the auto
boarding, by informing the other units “HOLD BOARDING” before auto boarding start;

Flight crew
The latest to cancel auto boarding is when the last passengers disembark.
Cabin crew
After walk around check completed and/or receive information from cockpit
Engineer
crew via interphone when aircraft block on.
When his/her area of responsibility is not ready or if receive information from
Ramp Dispatcher
cockpit/cabin/engineer.

4. Saat Transit Flight Attendant harus :

During transit Flight Attendant shall :
CONDITION ADDITIONAL PROCEDURES
NO  Request Any kind need that during inflight already report to PIC
CHANGE CREW  During disembarking passenger FA must slowly get into the seat for

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OR CHANGE make sure safety card & life vest under seat available, crossing seat
AIRCRAFT belt, security check, area is clean, and the is no passenger
baggage left behind. FA1/FA2 must still greeting if the door are
open in his/her area
CONDITION ADDITIONAL PROCEDURES
CHANGE CREW  Request Any kind need that during inflight already report to PIC
OR CHANGE  Asking ramp to position aircraft for next schedule
AIRCRAFT  Request earlier transport to go to next aircraft
 Not lingering in the crew change process

2.6 GUIDANCE FOR PILOT & FLIGHT ATTENDANT

2.6.1 OPERATION CONCERN

Saat “Inflight”, SFA menginformasikan kepada PIC jika terdapat special passenger ataupun
irregularity seperti cabin maintenance.
Saat “Prepare for Arrival” Jika kondisi normal, SFA menginformasikan bahwa penerbangan
selanjutnya ready untuk Auto-Boarding.
Pilot melaporkan kondisi pesawat guna memastikan implementasi Auto-Boarding yang efektif. Pilot
Monitoring (PM) melaporkan kepada Flight Operation Office (FLOPS) via VHF Radio mengenai
beberapa hal yang mendukung pelaksanaan Auto-Boarding:

 Tidak ada technical defect;

 Tidak ada special passenger handling atau injury occupant yang membutuhkan waktu
handling cukup lama.
NOTE:

1. Jika ada technical defect atau special passenger handling yang membutuhkan waktu cukup
lama maka Auto-Boarding dibatalkan.
2. Untuk detil tugas FA akan dijelaskan paragraph selanjutnya

TAMBAHAN TUGAS FLIGHT ATTENDANT

1. Crew pada penerbangan sebelumnya (previous crew) wajib memaksimalkan proses

debarase untuk meminimalkan waktu proses cleaning pada saat didarat. Dengan melakukan
hal-hal berikut pada saat sebelum mendarat (prepare for arrival) seperti :
a) Merapikan Emergency Equipment dan checklist tersedia serta tertulis dengan benar
b) Catatan yang di perlukan crew lanjutan,
c) Kerapain service equipment,

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d) Ketersediaan Toilet Amenities,

e) Kebersihan Area Cabin, Galley, Lavatory
f) Mengumpulkan sisa sampah makanan dan minuman yang berada di dalam cabin
g) FA1 memberikan announcement tambahan terkait apabila penumpang membutuhkan
kursi roda diluar dari request sebelumnya
Para Penumpang kami yang terhormat,

Bagi anda yang membutuhkan pertolongan kursi roda, namun belum mengajukan
permintaan, kami mohon kepada anda untuk sesegera menghubungi awak kabin kami.

Terimakasih atas perhatiannya

====================================================================
============
Ladies and Gentleman,

For passengers who need wheelchair assistance, but have not submitted a request, we
would like to inform you for contact our Flight Attendant immediately.

Thank you for your kind attention

2. FA-1 setelah melakukan check cabin after PIC command “Prepare for arrival”, wajib
melaporkan kepada PIC (confirm) ready untuk Auto Boarding, apabila kondisi sudah
memenuhi ketentuan untuk dilakukan Auto Boarding. Tentunya atas kesepakan Dan
koordinasi dengan PIC.
3. Jika terdapat Irregularities seperti cabin maintenance (new defect) yang membutuhkan
perbaikan segera ataupun kondisi cabin yang mungkin membutuhkan waktu untuk dilakukan
proses cleaning (seperti adanya muntahan di cabin). Maka FA-1 wajib melaporkan kondisi
tersebut kepada PIC.
4. Terkait irregularities yang terjadi FA-1 diminta untuk segera melaporkan kepada Chief melalui
group Telegram, ataupun Whatsapp.
5. FA-1 harus dapat mengidentifikasi dan mengantisipasi hal-hal yang menghambat
dilakukannya Auto-boarding agar tepat dalam pengambilan keputusan Auto Boarding ini.
6. Apabila Flight Attendant memutuskan untuk Hold Boarding, maka segera report kepada PIC
dan Ramp Dispatcher. Dan setelah penerbangan jangan lupa untuk mengirimkan laporan
email ke report.fa@lionair.co.id dengan judul Hold Auto Boarding

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2.6.2 AUTO BOARDING STATUS CREW CONTINUE

Kondisi: Aircraft and Crew continue active

NO DESCRIPTION TIME RESPONSIBILITY

1. a) SFA info ke PIC rmengenai kondisi Cabin Prepare Arrival. SFA
(Technical Defect) Block On -30’

b) PIC berkordinasi dengan SFA bahwa cockpit PIC

ready Auto-Boarding.

c) 15 menit sebelum pendaratan, PM lapor ke Block ON -20’

FLOPS via Radio : (15’ inflight + 5’ tax- in) PIC
a. Bahwa tidak ada Aircraft defect (cockpit
dan cabin)
b. Tidak ada special passenger handling;
seperti passenger injure, perlu bongkar
pasang stretcher dll.
c. ETOPS operation laporkan jumlah oil
quantity.
2. a) Setelah mendarat dan parkir (block on) PIC Block On +1’ PIC
menginformasikan kepada Engineer via
Headset mengenai kesiapan dalam
menjalankan Auto-Boarding berdasarkan
kondisi pesawat di penerbangan
sebelumnya.

b) Engineer melanjutkan Walk-Around dan

menginformasikan hasilnya kepada Ramp
dan PIC.

c) SFA melaksanakan informasi Auto-Boarding ENG

kepada ramp handling pada saat pintu terbuka.

SFA

3. Start Disembark Block On +2’ SFA

4. PIC menerima dokumen penerbangan (Flight Block On +5’ PIC

Plan) dari Ramp Officer atau FOO. /
SIC

5. Re-Fuelling with passenger onboard : FUELING TRUCK PIC

a) PIC berkordinasi dengan Engineer dalam ARRIVAL
pelaksanaan Re-Fuelling

b) SFA (info ke penumpang bahwa Re-Fuelling

with passenger onboard)
SFA
6. a) Disembark finished. Block On +10’ Ground
b) Catering Arrival Lion Boga. Personel

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7. FA Pre-Flight finished Block On +13’ SFA

8. Start Auto-Boarding Block On +13’ Ramp

Officer

9. Finish Boarding Block On + 31’ SFA

2.6.3 AUTO BOARDING STATUS CHANGE CREW

Kondisi : Pelaksanaan Auto-Boarding untuk penerbangan dengan ground time pesawat < 43
menit dan change crew

NO DESCRIPTION TIME RESPONSIBILITY

1. Cek Kondisi Teknis Pesawat di Flops. Homebase PIC

Fresh Crew melaksanakan Pre-Flight briefing STD -90’
dan kesiapan dokumen di Flops. (10 menit)
Outbase
STD -60’

2. Fresh crew/ Crew Lanjutan Cek Kondisi real Block On -20’ PIC
Teknis Pesawat di Flops (info didapat
personel Flops melalui Radio VHF pada
penerbangan sebelumnya)
Note:
FOO / Dispatcher berkoordinasi dengan
Ramp Officer untuk kesiapan dan kondisi
tehnis Pesawat dan menyampaikan
informasi tersebut ke PIC.

3. Crew Menuju Airside saat Pesawat Taxi-in (5 Block On -5’ PIC

Menit)

4. PIC melaksanakan Walkaround setelah Block On +1’ PIC

Engineer berkomunikasi dengan PIC pada
penerbangan sebelumnya.
(5 Menit)

5. Start disembark. Block On + 2’ SFA

6. Change Crew / Crew Onboard setelah Finish Block On +8’ PIC

Disembark
Note: Change Crew diberikan waktu 1 menit

7. Fresh Crew melakukan Pre-Flight Procedure Block On +9’ PIC

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8. Re-Fuelling with passenger onboard. FEULING PIC, ENGINEER

TRUCK
a) Berkordinasi dengan Engineer dan SFA
ARRIVAL
(info ke penumpang bahwa Re-Fuelling
with passenger onboard) (10-15 Menit)
b) PIC menghidupkan service interphone
keep contact dengan engineer.
9. Start Auto-Boarding Block On +16’ SFA, RAMP OFFICER

10. Load sheet on Board Block On +24’ RAMP OFFICER

11. Finish Boarding Block On +34’ SFA, RAMP OFFICER

2.7 GUIDANCE FOR GROUND HANDLING PERSONNEL

2.7.1 AUTO BOARDING UNTUK STATUS CREW CONTINUE

NO DESCRIPTION TIME RESPONSIBILTY

Ramp Officer melakukan FOD Run dan mempersiapkan:

- Info Previous Flight dari Movement / Station
Partnering
- Marshalling
- PBS / Garbarata Operator
- Bagasi & Cargo Dept
- Baggage Chart & CBL & BTT
1 - Personil Loader Block On -10' RAMP OFFICER
- Cleaning Personil
- Fuelling Provider
- Catering Provider
- Dokumen dispatch
- Pushback Car (ATN)
- Staf special handling (Jika Ada)
- Status Transit passanger / Penumpang transit
a) SFA akan memberikan informasi terkait kesiapan
untuk melakukan Auto-Boarding pada saat
membuka pintu pesawat. SFA,
2 Block On +1'
b) Ramp Officer Meminta Informasi dari SFA mengenai RAMP OFFICER
penumpang special dsb.

3 Start passanger Dissembark Block On +2' RAMP OFFICER

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a) Ramp Officer menyerahkan dokumen dispatch.

b) Ramp Officer meminta informasi kepada Engineer
terkait kondisi pesawat ready atau tidaknya Auto-
Boarding.
c) Ramp Officer memastikan unloading bagasi sudah
dimulai dan proses catering uplift menggunakan 2 RAMP OFFICER,
4 pintu. Block ON +5' BOARDING
GATE STAF
d) Ramp Officer info ke boarding gate bahwa akan di
laksanakan auto-boarding.
e) Staf Boarding Gate melaksanakan:
- Pre-boarding Announcement
- Sweeping Bagasi

RAMP OFFICER,
5 Konfirmasi kepada SFA untuk melakukan Proses boarding Block ON +13' BOARDING
GATE STAF

a) Proses Penumpang Masuk Pesawat

6 b) Ramp memastikan kembali proses Refueling, Uplift Block On +14' RAMP OFFICER
Catering dan loading unloading tidak ada kendala.

7 Loadsheet onboard Block On +24' RAMP OFFICER

a) Finish Boarding, dan Gate Closed.

b) Ramp memastikan Dokumen (APB, MANIFEST, PIS

dll.) dan Push Back Car Sudah ada di pesawat. Serta proses Block ON +32’ Note : 18’ RAMP OFFICER,
BOARDING GATE
Loading bagasi, cargo, dan memastian penumpang terakhir sudah Proses STAFF, SFA
8 masuk. Boarding

c) Staff
Close Boarding
door, Gatedan
staff ramp sudah mulaigate
boarding merekonsil total passenger
sudah berada di luar RAMP OFFICER,
9 dengan
pesawat.FA Block On +34' BOARDING GATE
STAFF

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2.7.2 AUTO BOARDING UNTUK CHANGE CREW

NO DESCRIPTION TIME RESPONSIBILITY

Ramp Officer melakukan FOD Run dan mempersiapkan:

- Info Previous Flight dari Movement / Station Partnering
- Marshalling
- PBS / Garbarata Operator
- Bagasi & Cargo Dept
- Baggage Chart & CBL & BTT
- Personil Loader
1 Block On -10' RAMP OFFICER
- Cleaning Personil
- Fuelling Provider
- Catering Provider
- Dokumen dispatch
- Pushback Car (ATN)
- Staf special handling (Jika Ada)
- Status Transit passanger / Penumpang transit
a) SFA akan memberikan informasi terkait kesiapan
untuk melakukan Auto-Boarding pada saat membuka
pintu pesawat.
2 Block On +1' RAMP OFFICER
b) Ramp Officer memastikan Informasi dari SFA
penumpang special dsb.

3 Start passanger Dissembark Block On +2' RAMP OFFICER

a) Ramp Officer Meminta informasi kepada Engineer

terkait kondisi pesawat ready atau tidaknya Auto-
Boarding.

b) Ramp Officer memastikan Unloading bagasi sudah

dimulai dan Proses Catering uplift menggunakan 2
pintu. RAMP OFFICER,
4 Block ON +5' BOARDING
c) Ramp Officer info ke boarding gate staff bahwa akan GATE STAF
di laksanakan auto-boarding.

d) Boarding Gate staff melaksanakan:

- Pre-boarding Announcement
- Sweeping Bagasi handcarry.

RAMP OFFICER,
5 Konfirmasi kepada SFA untuk melakukan Proses boarding Block ON +15' BOARDING
GATE STAF

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Proses Penumpang Masuk Pesawat

6 Block On +16' RAMP OFFICER

Ramp memastikan kembali proses Refueling, Uplift
Catering dan loading unloading tidak ada kendala.

7 Load sheet onboard Block On +24' RAMP OFFICER

a) Finish Boarding, Gate Closed

b) Ramp memastikan Dokumen (APB, MANIFEST, PIS

dll.) dan Push Back Car Sudah ada di pesawat. Serta RAMP OFFICER,
proses Loading bagasi, cargo dan memastikan bahwa Block ON +34'
8 BOARDING
penumpang terakhir sudah masuk. Note:
GATE
c) Staf Boarding Gate sudah mulai merekonsil total STAF
passenger dengan FA F

RAMP OFFICER,
Close door, staff ramp dan boarding gate sudah berada di
9 Block On +36' BOARDING
luar pesawat.
GATE STAFF

Note :

Semua kegiatan pelaksanaan baik kesiapan dari mulai pesawat block on serta kesiapan GSE,
Catering, Fuel Order serta proses boarding sampai dengan pesawat Push Back, agar dicatat oleh
Ramp Officer waktu start and finish pelaksaan, agar menjadi analisa apa yang belum tercapai dalam
implementasi Automatic Boarding

2.7.3 TANGGUNG JAWAB LIAISON OFFICER (LO) / STATION MANAGER (KK)

Liason Officer / KK Bertanggung jawab untuk memonitor proses Automatic Boarding secara optimal,
dan melaporkan hasil monitoring Auto-Boarding di masing-masing station kepada divisi Ground
Operation Lion Air

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2.8 GUIDANCE FOR LINE MAINTENANCE

PERSONNEL IN
FLOW PROCESS INSTRUCTION
CHARGE

Engineer/mechanic prepare for aircraft

arrival with communication equipment
Engineer or Mechanic

After aircraft block on/parked,

engineer/mechanic shall communicate with Engineer or Mechanic
pilot regarding aircraft status

If pilot inform that aircraft status have defect,

then engineer/mechanic inform to ramp Pilot In Command
officer that aircraft can't proceed Auto-
Boarding

If pilot inform about aircraft status is normal,

engineer/mechanic perform walkaround Engineer or Mechanic
check

If during walkaround check found defect or

finding, then engineer/mechanic inform to Engineer or Mechanic
ramp officer that aircraft can't proceed Auto- and Ramp Officer
Boarding

If during walkaround check result no

finding, then engineer/mechanic inform to Engineer or Mechanic
ramp officer that aircraft ready for Auto- and Ramp Officer
Boarding

Perform refueling with passenger onboard

i.a.w LMPM chapter 5.8. In case no
headset available, refueling proceed with 2 Engineer or Mechanic
persons in charge. 1 person at refueling
station and 1 person at position that visible
by cockpit crew

REV : 0
Issued : 01
Date : 23 Feb 2022