Contact
patricialuna88@gmail.com
www.linkedin.com/in/patricia-
luna1988 (LinkedIn)
Top Skills
Interpersonal Relationships
Business Process
Sales
Patricia Luna
Bachelor's Degree in Administration / Management Control /
Planning / Project Analyst / Commercial Management
Greater Buenos Aires
Summary
I am a professional with over 10 years of experience in analyzing
and managing business processes. My flexibility and adaptability
across various industries and companies have allowed me to
excel. I possess strong skills in process improvement, problem-
solving, teamwork, and a proven ability to tackle diverse challenges.
I take pleasure in being part of projects that create value for both
organizations and society at large.
Experience
Infosis
Commercial Back Office Manager
February 2022 - Present (1 year 9 months)
Provincia de Buenos Aires, Argentina
Training Development. Creation and updating of effective training materials
and activities for internal processes.
Project Management. Functional role as a Project Manager in implementation
projects.
Data Analysis and Segmentation. Development of databases and dashboards,
corporate indicators to enhance customer service and marketing strategies.
Business Rules and Best Practice. Preparation of documents for commercial
standards and best practices to optimize processes and define metrics.
Commercial Process Control. Specialization in agile methodologies for iterative
and incremental development.
Interdepartmental Coordination. Effective integration between departments for
commercial strategies.
https://infosis.tech
BAVOSI
Senior Sales Administration Analyst
April 2018 - February 2022 (3 years 11 months)
Ciudadela, Provincia de Buenos Aires, Argentina
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Process Optimization. Coordinated the improvement of the comprehensive
order system, optimizing efficiency and reducing errors.
Management Analysis. Management analysis for Sales Force in AMBA,
generating reports for Retail and Food Service channels.
Back Office Coordination. Supervision of back office tasks, including order
analysts, customer service, and new contacts.
Management System. Development and management of an efficient back
office management system.
Sales Reports. Design and preparation of commercial management control
reports for the sales department in the AMBA region.

Ministry of Labor, Employment, and Social Security

3 years 5 months

Senior Control and Project Management Analyst

March 2015 - April 2018 (3 years 2 months)
Buenos Aires, Gran Buenos Aires, Argentina

Process Reengineering. Analysis and evaluation of administrative processes

and workflows, implementing continuous improvement programs.
Document Management. Responsible for the development and implementation
of a new document management platform, collaborating as a team.
Strategic Communication. Design of communication strategies, training, and
adaptation plans to support change.
Database Management. Preparation, updating, and analysis of databases to
generate management reports, including international funding sources.
International Cooperation Projects. Generation and management of
international cooperation projects to implement improvements, creating control
panels for tracking.

Administrative Experience
December 2014 - March 2015 (4 months)
Buenos Aires, CABA

Receive, record, classify, and distribute documentation within the

organizational unit. File, retrieve, and process documents. Follow up on files or
proceedings. Update files and databases of the area.

MPPS - Ministerio del Poder Popular para las Comunas- Venezuela

Senior Planning and Control Analyst
January 2014 - August 2014 (8 months)
Caracas, Venezuela

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Monitoring the implementation of actions and activities for projects proposed
by the Ministry and Affiliated Entities. Generating policy management reports.
Participating in the preparation and monitoring of the Annual Operating Plan
and scheduled budgetary goals.

Fundación Infocentro
Senior Planning, Budget, and Control Analyst
July 2013 - January 2014 (7 months)
La Candelaria, Caracas, Venezuela

Monitoring the execution of actions and activities of projects. Developing

improvement implementation projects. Participating in the preparation and
monitoring of the Institutional Operating Plan, indicators, and scheduled
budgetary goals. Participating in the preparation and consolidation of the
Annual Operating Plan and budget. Analyzing the results of budget execution.
Preparing periodic reports consolidating the Annual Operating Plan's
execution. Assisting in the preparation of the Foundation's annual report.

Inversiones Luvebras C.A.

Jr. HR Analyst
February 2009 - July 2013 (4 years 6 months)
Caracas, Venezuela

Perform personnel entry procedures (induction and formalization). Update

active personnel records. Attend to personnel requests, send correspondence,
and issue requested employment letters. Manage the payroll system: Profit.

saint-venezuela
Pasante de RRHH
August 2008 - February 2009 (7 months)
El Recreo, Caracas, Venezuela

Área de reclutamiento y selección de personal: planificación de búsqueda,

publicación de búsqueda diversos portales de empleo, preselección y
entrevista telefónica, aplicación de pruebas psicotécnicas.
Mantenimiento histórico de candidatos y/o candidatos rechazados.
Resumen de entrevistas.
Actualización de expedientes.
Cálculo de vacaciones, utilidades y prestaciones sociales.

Education
Centro de e-Learning UTN FRBA
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Diplomatura en Product Management , Empresa, gestión, marketing y
disciplinas afines · (June 2023 - September 2023)

Centro de e-Learning UTN FRBA

Diplomatura en Bases de Datos, Modelado y almacenamiento de datos/
Administración de bases de datos · (November 2022 - February 2023)

INSTITUTO UNIVERSITARIO DE TECNOLOGÍA DR. FEDERICO

RIVERO PALACIO
Licenciada en Administración, Administración y gestión de empresas

Instituto Universitario de Tecnología "Dr. Federico Rivero Palacio"

Técnico Superior Universitario en Administración Mención RRHH, Gestión de
recursos humanos/Administración de personal, general

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