MELISSA BECK

www.linkedin.com/in/melissa-beck-86761939 | 602.370.6589 | beckdiss74@gmail.com

Objective
Pursue an individual contributor position that allows me to showcase my 10+ years of project management skills by
managing large-scale projects while utilizing my established partnerships across multiple areas of the organization.
Deliver on-time delivery, risk mitigation, and tracking and reporting of multiple projects.

Experience
Business Analytics Senior Manager, CIGNA HEALTHCARE, PHOENIX, AZ August 2021 - Present
 Leading the Executive Leadership Team in a cleanup of 200 Workday positions and job requisitions to increase
ability to forecast accurately.
 Prepare four project management documents, including project plan, work breakdown structure, change
management plan and the overall schedule for the Operations Resiliency Scorecard project.
 Devise and manage an intake process to manage work requests across four teams to ensure projects were
defined, high-level requirements were identified, and the teams had a way to determine level of effort.
 Conduct bi-weekly meetings with Senior Leadership Team members to prioritize work and determine if team's
capacity is sufficient or if the work needs to be put in the backlog and prioritized at another time.
 Identified opportunity to reduce inconsistencies in reporting, devised a project plan to solve for the
inconsistencies fixing approximately 30 items preventing discrepancies between the planning team and the
business teams.
 Coordinate a team to create a plan to incentivize 3000+ advocates based on performance by delivering guidance
on business process, metric knowledge, and design expertise for report creation.
 Bring knowledge and guide a team of 30+ individuals to adapt to agile practices as a Certified Release Train
Engineer.
 Recipient of the 2022 CEO's Champion Quarterly Award for project management work on the migration from IEX
to Verint, a million-dollar project

Management Operating System Subject Matter Expert, CIGNA HEALTHCARE, PHOENIX, AZ June 2020 - August 2021
 Delivered technical expertise on over 100 different metrics to the Enterprise Management Operating System
teams.
 Provided guidance to the MOS Sustainability team to ensure design concepts for three different tools would
meet business requirements.
 Led daily stand-up meetings to determine impacts to timelines and barriers.

Business Analytics Senior Manager, CIGNA HEALTHCARE, PHOENIX, AZ September 1996 - June 2020
 Created four dashboards for Workforce Planning and Strategy's Intradiem release implemented in 2020.
 Led three Agile teams as a Scrum Master, coached teams on the Agile practices, removed barriers, and strove for
relentless improvement through transparency with open dialogue.
 Managed a team of Product Owners and Business Analysts, providing mentorship, to lead over 20+ projects.
 Recipient of the 2017 CEO's Champion Quarterly Award for work on the Call Management Operating System for
leading as the Project Manager and creating the functional design requirements for the dashboard.

Education
Bachelor of Science Expected December 2024
ARIZONA STATE UNIVERSITY, TEMPE, AZ 4.0 GPA
Pursuing a Bachelor of Science in Organizational Leadership with a focus in Project Management.
Associates in Arts Degree May 2021
MARICOPA COUNTY COMMUNITY COLLEGES, PHOENIX, AZ
Associates in Business Degree August 2021
MARICOPA COUNTY COMMUNITY COLLEGES, PHOENIX, AZ
Certifications
Certified SAFe® 4 Agilist
Certified SAFe® 4 Product Owner/Product Manager
Certified SAFe® 4 Release Train Engineer
Certified SAFe® 4 Scrum Master
Pursuing Business Data Analytics Certification from ASU

Technical Skills
 SharePoint
 SQL
 Tableau
 GitHub
 Microsoft Office Suite (Excel, Word, PowerPoint)

Community Involvement
 Volunteered at St. Mary's food bank to gain a more comprehensive understanding of poverty in the Phoenix
metropolitan area.
 Volunteered at a Hospice of the Valley home to decorate the home with decorations and lights during the
holidays to bring joy to the patients and families dealing with memory care issues.