STUDENT ON-THE-JOB TRAINING EXPERIENCES AT PERSONAL

COLLECTION DIRECT SELLING INC., ROSARIO BRANCH, ROSARIO, CAVITE

Ma. Hazel P. Fagara

A narrative report submitted to the faculty of the Department of Management Studies,

Cavite State University - General Trias City Campus, General Trias City, Cavite in
partial fulfillment of the requirements for the degree Bachelor of Science in Business
Management Major in Marketing Management with Contribution No.________.
Prepared under the supervision of Ms. Kaycelyn Marjorie O. Gambon.

INTRODUCTION

On-the-Job Training is a hands-on approach on learning new skills in a

professional setting. It is an effective way to gain practical experience and technical

knowledge that will be useful in a relative career path. It is also a collection of activities

or tasks that occur inside a specific organizational setting and entail integrating and

gaining an integrated set of values, skills, ethics, information, and sentiments that

contribute to the trainee’s growth.

The program was meant to immerse students in a work environment related to

their field of study. It will be a corporate-world experience in which the learner will do

various duties and activities under the supervision of a professional trainer and use

what they have learned at university. Many useful ethics, skills, and procedures for the

trainee's future career could be learned, such as general workplace standards,

professional norms such as adhering to dress codes or uniforms, learning about

productivity expectations, company hierarchy, and industry jargon, and finally gaining

relevant skills. The training will give the trainee the opportunity to establish a network

and professional relationship that could lead to a secured position in the company

where she has been trained, or at least to gain an idea of where and what is the best

place to work.
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Personal Collection Direct Selling Inc. is an award-winning direct selling

company in the Philippines that provides award-winning quality products while also

assisting in the provision of a livelihood program or business to Filipino homes. The

trainee chooses her on-the-job training with the said company where she believes she

may obtain a variety of marketing and sales knowledge and skills.

The narrative will discuss the significance of gaining on-the-job training with a

reputable company and how the trainee overcame and acquired new competencies

and knowledge in business management, marketing, and sales that will be useful in

her future career as a marketing degree holder.

Objectives of the On-the-Job Training

The objective of this on-the-job training is to have first-hand experience,

expertise and knowledge regarding a particular job which may be very helpful in

developing abilities in a professional manner. Students are expected to be better

equipped to comprehend and meet market demands. This training aims:

First, to obtain broad job experience, allowing the student to use knowledge

they have learned in college and pick up new skills that can be useful in the future.

Second, provide a foundation for the learner to work effectively, and efficiently

in the corporate world.

Lastly, to provide the trainee a fresh perspective on the career path she should

take

Significance of the On-the-Job Training

On-the-job training a powerful instrument used to mold graduating students’

talents and align them with the career path they want to pursue. The training gives the

students their first true taste of labor without immediately plunging them into it and

experiencing overwhelmedness. It enhanced the skills of the students and it welcomed

their mind to what is the real deal with the corporate world. It is also a very successful

method of learning since it allows students to apply their knowledge and abilities in

real-world circumstances.
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Time and Place of the On-the-Job Training

The trainee held her On-the-job training at Personal Collection Rosario branch

located at 2nd floor Rosario Commercial Center Tejeros Convention, Rosario Cavite.

The training program was held from April 24, 2023 to July 3, 2023. It is a 600 hours

training that starts at 9:00 AM to 8:00PM but it changes eventually to 8:00 AM to 7:00

PM from Mondays to Saturdays. Due to the new normal the university requires the

student to have face-to-face training with proper caution.

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LINKAGE ESTABLISHMENT

Personal Collection Direct Selling Inc. was the company that the trainee choses

where she conducts her On-the-Job Training. In this section it will discuss the

Background / History of the establishment, location, mission, vision.

Background / History of the Establishment

Figure 1. Logo of the Establishment

For the past 20 years, Personal Collection Direct Selling Inc. was transforming

Filipino lives through their product and services. It started at a warehouse at Nueva

Ecija with 1 product which is the Toilet Bowl Cleaner with pioneering 8 employees led

by Mr. Willie Evangelista. In the 20 years of operation, they continue to produce the

Great Life of Filipino people as they continue to innovate and produce products that

are patronized by Filipinos. From 1 product 20 years ago, they accumulated hundreds

of products with 8 categories which is the home care, personal care, health care, baby

care, men’s care, fragrances, intimate apparel and biodegradable plasticware.

Personal Collection focuses on providing Essential goods for the Home, with

the goal of having Personal Collection goods in every household in the Philippines.

The 505 and counting branch was the result of fruitful years having a Malasakit service
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and Great Life Mindset of Personal Collection to its growing thousands of hundreds of

dealers all over the Philippines, and recently it expanded its first international branch

from Malaysia which also offers the same products and services

They also launched their new advocacy, "GreatLifeGreenLife," in which they

create and switch their packaging and other products to biodegradable materials that

are safe for elderly, children, and newborns to ingest. They want to contribute to having

a planet that is a safer place for future generations.

Personal Collection Direct Selling Inc. Rosario branch is one of the largest and

most profitable branches in Cavite, as well as one of the PC-owned branches. The

branch began as a small branch without a Supermarket, due to the hardworking

dealers of Rosario the branch expanded and was relocated, they built a Supermarket

to accommodate more dealers, and the branch now has over 4000 active dealers who

help the branch achieve its goals.

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Location

Personal Collection Direct Selling Inc. Rosario branch is located at Rosario

Commercial Center, Tejeros

Convention Rosario, Cavite Philippines.

Figure 2. Location of Personal Collection from Cavite State University General Trias

City Campus

Mission. “We empower every dealer, employee, and stakeholder with

inspiring, innovative, and life-changing opportunities towards the Great Life— a

fulfilling life enriched by a noble purpose everyone can be proud of.”

Vision. “To be the most admired and preferred direct selling company that

continues to revolutionize the industry exponentially for the Great Life of our dealers,

employees, and stakeholders.”

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THE TRAINING AREA

This section includes Organizational Structure, Roles of each department,

facilities, equipment and standard operating procedures.

Organizational Structure of the Department and their Functions

Figure 3. Branch’s Organizational Structure

Area Manager. Responsible in overseeing the whole operation of the branch,

lead the team for its goals and objectives, refreshes the GLEs into their targets,

conducts training for the top dealers of the branch and make sure that the branch is

effectively functioning.

Dream Fulfillment Officer. Responsible for the establishment of branch sales

by recruiting dealers, carrying out targeted activities such as training and coaching new

or existing dealers. He shall conduct all training courses for existing dealers, ensure

that they are updated and the training tools operate in a proper manner. Work with the
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Branch Operations Supervisor to resolve dealers' issues, identify root causes of

recurring problems and recommend actions.

Happy Customer Supervisor. It ensures that the dealers are happy, with

effective branch operations, products and exemplary customer service. They're

responsible for running the Happy Customer team, which deals invoicing, order

processing and collection of payments. They are responsible for the entire branch's

operations.

Invoice Clerk. Their responsibility is to process orders on a fair and accurate

basis, in accordance with approved standards. Develop and recommend to the BOS a

structured and consistent ordering process so that dealers can wait more easily. They

shall also, on the one hand, conduct suggestive sales and promotional activities as

well as provide for timely and satisfactory management of customer enquiries and

other issues.

Warehouse Custodian. They assist with branch operations, maintenance of

fixed assets and product inventories, payment for product orders, and Dealer

receivable collection.

Warehouse Assistant. They help the warehouse custodian by accepting items

brought to the branch, keeping track of the inventory, and putting excellent warehouse

procedures into operation.

Alokdiser. They serve as the branch's promoter/promodiser and are in charge

of generating sales, boosting profitability, assisting with branch-wide events and

product launches, expanding product knowledge, responding to customer inquiries,

demonstrating how to use products properly, and providing informative details about

the products.

Happy Customer Retention. Responsible for the management of all cash and

cheque payments, as well as to achieve a branch collection efficiency rate. Field work

may be expected as it is necessary for this role to regularly communicate with dealers.
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Facilities

In order to welcome their existing dealers and staff members, as well as the

new ones, Personal Collection Rosario has many areas. They have office cubicles for

their Great Life Executives, Directors, and Managers. They've got a supermarket

where they display their products. And for their staff's lunch break, they also have a

pantry. There's also a conference room in the branch where meetings are held and all,

and they're letting the trainee use it while she's doing her On-the-Job training. And

lastly, they have a warehouse and stock room to store all their valuable assets and

products.

Equipment

The cellular phone provided by the branch was mainly the equipment used

while conducting On-the-Job Training in the branch location. Messenger and Viber

were the primary Application that the company was required to use to communicate

with other staff in the branch and at the head office. It is also the avenue where the

tasks were distributed to the trainee.

Standard Operations Procedures

The branch is open from 8:30 AM to 8:30 PM, but the trainee must report there

from 8:00 AM to 7:00 PM, Monday through Saturday. Although the branch doesn't

require a uniform on a daily basis, the trainee was told to dress in smart-casual clothing

with color coding and always have her school identification card. The trainee also

instructed to answer a health-check survey every day for monitoring purposes.

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TRAINING EXPERIENCES

Training experience includes activities undertaken, observed strengths and

weaknesses, lessons learnt, problems experienced, ideas, knowledge, suggestions to

trainees in the course of training.

Tasks Performed/Specific Activities Assigned

The trainee was instructed to perform On-the-Job Training for 600 hours On-

Site, training, which is a lengthy program that entails carrying out various jobs,

activities, and obligations related to her field of study, such as:

Heart to Heart Calls. The trainee’s first task was to perform Heart-to-Heart

Calls, she called dealers who haven't been active or haven't made transactions for 3-

6 consecutive months. From the root word Heart-to-Heart, she collected information

on dealers, asked questions about their performance in the last months, what had

happened to them, sympathized and explained benefits they can acquire with the help

of Personal Collections.

Participating In-House Events. The trainee was instructed to participate In-

House Events such as BINGO, Raffle Promos, Mother’s Day Celebrations, Grand

Recruitment Day, Appreciation meetings etc. She was fully entrusted to organize

events in the branch, from decorating the conference hall, gathering information that

can be useful in presenting in the event, cascading information about the event, and

fully facilitating on the day of event.

Assisting Walk-In Dealers in the Supermarket. While the appointed people

in charge are having their breaks, which is the Alokdiser, the trainee took the initiative

to support and assist walk-in dealers at the store. She also up-sells and does

suggestive selling while assisting dealers in the supermarket and gives informative

demonstrations of details regarding the products that the company offers.

Arrange Product In-Display in the Supermarket. When the trainee is done

with her primary tasks which is the Heart-to-Heart call, she takes initiative to help in
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arranging products in-display in the supermarket, she stacks products on the shelves,

aligned the products, and cleaned the shelves.

Great Life Orientation 2 - GLO 2. The trainee was given the responsibility of

leading GLO 2, which is a continuation of orientation for new dealers following their

one-month commitment to Personal Collection. The transition from a Great Life Builder

to a Great Life Manager, Director, and Executive is discussed. The trainee carried it

out under the supervision of other Great Life Executives and provided comments as

she went along.

Observed Strengths of the Training Area

The learner noted several strengths of the training area, including: the space is

provided with appropriate equipment for the branch's operations, such as a

supermarket, office cubicles, and a conference room, which are utilized by staff and

dealers to meet the goal, vision, and target sales. The training area allows the student

to accomplish her obligations and responsibilities as a trainee of the company while

learning various skills, wisdom, and information.

Problems Encountered

Despite the fact that the branch is one of the largest in Cavite and has

thousands of active dealers, the space cannot accommodate a significant number of

walk-in dealers, reducing the effectiveness of the trainees' performance. The volume

of a large number of dealers affects the trainee's actions, more specifically when they

are performing their Heart-to-Heart Calls activity and phone communication.

To meet their growing number of dealers, the branch needs either to expand

or relocate to a larger building. More accommodated dealers will result in more sales

for the branch. They should also provide a separate location for trainees to focus on

their job and minimize unwanted sounds or activities that interfere with their

performance.
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SUMMARY

On-the-job training is one of the most effective ways for students to acquire

new skills relevant to their field of study while experiencing first-hand activities, tasks,

and responsibilities in a professional and ethical setting under the supervision of a

professional trainer. The primary purpose of the training was to familiarize the students

with what is going on in a professional setting, how she can apply what she has learned

while studying at university, and to learn various skills that she can use for her future

career. It teaches the student how to operate successfully, professionally and practice

ethical behavior while performing her assigned responsibilities.

The trainee chose Personal Collection Direct Selling Inc. Rosario branch for

her on-the-job training where she believes that she can acquire new skills, knowledge,

ethics, and wisdom, she also believes that the reputable company can enhance what

she already has. Because of the 600-hour requirement, she begins her training on April

24, 2023 and ends on July 3, 2023 where she reports during Mondays to Saturdays

from 8AM to 7PM that accumulated 60 days. She receives different tasks and

performed activities that she enjoyed doing and gave her a knowledge and skills with

a supervision of her trainer.

Working in a corporate environment is challenging yet enjoyable for the trainee

because of the new tasks, activities, and responsibilities that she is unaware of or does

not fully comprehend, but the experience makes it enjoyable because of the new

knowledge and learnings she acquires. She gained amazing experience and

memories as a result of the activities and responsibilities assigned to her by the

organization. She gained a wealth of new skills and knowledge in marketing,

entrepreneurship, sales, and organizational structure, which she plans to apply in her

future profession. The trainee formed a wonderful connection with the individuals

inside the company, such as the dealers and branch employees, from whom she
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received a great deal of wisdom that was not restricted to business but also to real-life

issues.
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REFERENCES

Personal Collection (n.d) Background of the Establishment. Retrieved from

https://www.personalcollection.com.ph/our-story-personal-collection/

Team_Shct. (2017). OJT Objectives. University of Technology and Applied Science -

Shinas. Retrieved from
https://www.shct.edu.om/content/ojt-objectives
Bouchrika, Imed (2023) On the Job Training: OJT Meaning, Advantages & Types.
Retrieved from
https://research.com/careers/on-the-job-
training#:~:text=and%20time%20management.-
,Benefits%20of%20On%20The%20Job%20Training,firm%20(Almeida%20%2
6%20Faria).
Indeed Editorial Team. (2022). On-the-job training examples (with benefits and tips).
Retrieved from
https://uk.indeed.com/career-advice/starting-new-job/on-the-job-training-
examples?fbclid=IwAR2ai5E2n0C5NwcruXBZ0O7410PJ71jPO9F-
QLeoH6kzq4hfDVngszGKNSk#:~:text=Internships%20are%20one%20of%20
the,without%20actually%20being%20in%20employment
Valamis. (2023). On-the-job training. Valamis. Retrieved from
https://www.valamis.com/hub/on-the-job-training
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APPENDICES
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Appendix 1. Application Letter

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Appendix 2. Resume
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Appendix 2. Continued
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Appendix 3. Curriculum Checklist

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Appendix 3. Continued
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Appendix 4. Certificate of Class Standing

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Appendix 5. Student Internship Pledge

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Appendix 6. Recommendation Letter

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Appendix 7. Memorandum of Agreement

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Appendix 7. Continued
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Appendix 7. Continued
 27

Appendix 7. Continued
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Appendix 8. Location of the Linkage Establishment

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Appendix 9. Certificate of Completion

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Appendix 10. Accomplished Evaluation Form

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Appendix 10. Continued

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Appendix 10. Continued

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Appendix 11. Daily Time Record

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Appendix 11. Continued

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Appendix 12. Daily Journal

Day 1: 24 April 2023

In my first week of On-the-Job Training, I attended our orientation virtually via

MS Teams, the meeting was conducted by the HR Staff of the Personal Collection

Head Office that handles On-the-Job Training. After she discussed the history,

background of the establishment and all via virtual, she turned us over to Personal

Collection which is our branch to hold our Training. We are instructed to report at the

branch immediately. On our first day at the branch, we are told to wait for further

information regarding our responsibilities as a trainee.

Day 2: 25 April 2023

The branch's Happy Customer Supervisor greeted us and introduced us to the

whole team. They also gave us the opportunity to introduce ourselves and ask us

questions regarding our OJT. The Dream Fulfillment Officer took us on a tour of the

branch's facilities and equipment, including the supermarket, office cubicles, pantry,

and conference room.

Day 3: 26 April 2023

The Dream Fulfillment Officer also let us join them with their Month-end

meeting, he formally introduced us to all the dealers and he instructed us to observe

their activity. It is our first activity in the branch, and it is a pleasant experience since

they greet us in an amusing manner, asking us which actress we resemble.

Day 4: 27 April 2023

We are directed by the DFO to learn about all of the Personal Collection goods,

including the promotional pricing, suggested retail price, and product variations. He let

us borrow the magalogues and brochures so we could better comprehend and become

acquainted with the items they provide.

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Appendix 12. Continued

Day 5: 28 April 2023

I continue to learn about all of Personal Collection's goods; even though I am

familiar with the things they provide; I want to understand all of the benefits and

advantages that the products may provide. I become acquainted with the month's

promotions and memorize all of the items and pricing.

Day 6: 29 April 2023

I'm almost there with memorizing and being familiar with all of the items. I

attentively examine the brochures to have a better grasp of Personal Collection's

items. I also asked the Warehouse Custodian and Alokdiser if all of the items were

available or if any were now unavailable or being phased out.

Day 7: 1 May 2023

My second week had been kind of busy, with our Dream Fulfillment Officer

explaining to us the key tasks for every employee in this branch, including invoicing,

collecting payments, packing orders, organizing stocks, showing off products on

shelves and recruiting new employees. He also gave us our first task, which is the

Heart-to-Heart Call. We conducted it at the branch with his supervision and the area

manager gave approval on letting us borrow the branch phone so I can use it while

performing the task. He has explained to us the importance of that activity and how to

perform it in a proper manner.

Day 8: 2 May 2023

The entire week turned out to be fruitful, and I concentrated on enhancing the

results of the task I was assigned. I'm interested in other staff members' perspectives

whose secondary responsibility is performing Heart-to-Heart Call. I seek opinions on

how I could generate sales using H2H activity so that I may improve my performance.

Day 9: 3 May 2023

We were told to keep performing Heart-to-Heart Calls so that we might improve

and contribute to meeting the day's sales objective. I seek assistance from other staff
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Appendix 12. Continued

members, particularly the Alokdiser, and ask them how to properly finish the

agreements.

Day 10: 5 May 2023

I'm continuing doing Heart-to-Heart calls, but today we're focusing on calling

dealers under Reactivation and Retention, which are dealers who have been inactive

for the previous six months or haven't made any purchases under their account. Many

of the dealers I've contacted are no longer interested in returning to PC because they

are either too busy with their full-time jobs or too occupied with household

responsibilities.

Day 11: 6 May 2023

I'm continuing making Heart-to-Heart Calls, attempting to encourage certain

dealers to return to Personal Collection and make a purchase in order to keep their

account active; some dealers choose to buy because of the favorable booster

promotions.

Day 12: 8 May 2023

I'm still performing heart-to-heart calls in the third week of my on-the-job

training, and I've made sales doing it. I also learned about some of the personal

problems that the dealers face, which prevent them from advancing their careers at

Personal Collection. We also learn from our Area Manager the topics that are being

tackled during Morning Call every day at the branch.

Day 13: 9 May 2023

The Dream Fulfillment Officer, allowed us to take part in planning for the event

this coming week. He allowed us to share our suggestions for how to decorate the

conference room to make it exciting for the occasion. We organized the BINGO event

for the day, and I supported my co-intern in running the BINGO game at the branch.
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Appendix 12. Continued

Day 14: 10 May 2023

The branch had a raffle draw, and the DFO tasked us with hosting the game.

Together with my Co-Intern, we performed the raffle on the branch, and it's somewhat

fun to play a game with so many people watching and participating.

Day 15: 11 May 2023

We take the initiative to help make decorations for the branch's future events,

and I am still doing H-to-H to help generate sales for the branch. While I wait for the

decorations, I'm calling the dealers who haven't been active in the last six months to

update them on the status of their accounts in the Personal Collection.

Day 16: 12 May 2023

The Heart-to-Heart Call is still our responsibility; I keep calling the Retentions

and pushing them to buy so that their accounts will be active, as well as the dealers

who are under Reactivation, to see if they are still interested in pursuing Personal

Collection.

Day 17: 13 May 2023

For the day, I called a lot of dealers and convinced a few of them to buy. I

immediately assembled their orders after closing the sale so that they would be

available to pick up the next day. Before finishing my duty, I cleaned the training area

I used and arrange.

Day 18: 14 May 2023

I'm still doing H-to-H for the day, convincing dealers to reactivate their accounts

by visiting the branch and bringing their updated criteria, and I'm also encouraging

dealers on retention to purchase so that they can avail the designated promos for them.

Day 19: 15 May 2023

On Week four, the branch is busy due to the upcoming Post-Mother’s Day

Celebration and Grand Recruitment Day. They gave us a task to organize and facilitate
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Appendix 12. Continued

the event. I assisted in decorating the conference room to make it appealing and

thematic for the event.

Day 20: 16 May 2023

I assist with the presentation video; we locate relevant content and information

for the event. I also conduct Heart-to-Heart Calls to ask dealers to join and attend the

mentioned event, and we discuss the greatest concept on how we can provide the

dealers a meaningful event.

Day 21: 17 May 2023

On this day, I'm continuing calling and messaging dealers to invite them to

upcoming events and to let them know that if they can't make it to the branch, they can

purchase online through chats with their uplines or they can text me and I'll gladly help

them with their purchase.

Day 22: 18 May 2023

While I am working on my core duty, the H-to-H, I am thinking of extra things

that need to be included in the event to ensure a successful outcome. My Heart-to-

Heart Call resulted in sales; other dealers called their uplines to purchase.

Day 23: 19 May 2023

Before the occasion, we cleaned the space and finalized the decorations and

all of the elements that would be displayed. I set up the awards and decorations, as

well as the seats and tables. I also assist the employees with the tasks that must be

completed for the event.

Day 24: 20 May 2023

The entire branch was occupied on the day of the event. The personnel at the

store are focused on sales, while my co-intern, the DFO trainee, and the Happy

Customer Supervisor are working on last-minute preparations for the event. The event

was successful and important for both me and the attendees, who enjoyed what we

had planned for them. I am proud to be one of the event's facilitators; I filmed the event,
 40

Appendix 12. Continued

took pictures for reporting, supported participants with event mechanics, and ultimately

cleaned the space after the event.

Day 25: 23 May 2023

My week five became productive because I took initiative in displaying products

at the Supermarket and assisted walk-in dealers. I assist in stacking items for display,

properly organize the products, clean up the cluttered area, give merchants product

information, and engage in upselling and suggestive selling with the dealers. I also

help the dealers calculate their potential profits for certain promotions that are offered

at the supermarket for a limited period.

Day 26: 24 May 2023

As we were informed earlier that we would be conducting Great Life

Orientation, I am learning how to conduct GLO two this week. To prepare for the

upcoming weeks, I gathered information and studied the GLO booklets to learn all the

information that I should discuss and tackle at the orientation.

Day 27: May 25, 2023

I assist the supermarket in cleaning the shelves and stacking items for display

as part of my regular routine at the store. After assisting the Warehouse Assistant, I

execute H2H to assist the branch in increasing sales.

Day 28: 26 May 2023

The Dream Fulfillment Officer instructs us to read GLO one and two (Great Life

Orientation), which is a type of orientation for new recruits that covers the history and

opportunities in Personal Collection. Although I am familiar with the GLO one and two,

I read it again so that I can have deeper understanding about it.

Day 29: 27 May 2023

My Co-Trainee and I chose to divide the GLO one and GLO two. I'll take the

GLO two because I know more about Personal Collection than she does. I studied the

GLO two
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Appendix 12. Continued

handbook to have a better knowledge of how to compute the salaries and the

conditions for promotions.

Day 30: 28 May 2023

The GLEs bring their new recruits and invite us to conduct the GLO for them. I

sit and observe the GLE as they conduct their GLO two to their dealers and my Co-

Trainee as she conducts GLO one to the new recruits. I learnt a lot about GLO two

from the GLEs, from the foundations of GLO one to the technicalities of GLO two.

Day 31:29 May 2023

I quickly helped in the supermarket after attending the Morning Call and

cleaned the conference room. I start my Heart-to-Heart Call with the dealers after

arranging the products on the shelves in order to increase sales for the day.

Day 32: 30 May 2023

We attended the Morning Call and learnt that the branch is falling short of their

monthly sales target, therefore we were told to assist them in increasing their sales.

After the morning call, I start making Heart-to-Heart calls to dealers who are actively

purchasing and give them the day's promotions and bundles.

Day 33: 31 May 2023

We are advised to assist the branch in producing sales because it is the last

day of the month and the branch is still far from its monthly sales objective. I

concentrated on phoning dealers to urge them to buy because there were so many

promotions for the day.

Day 34: 1 June 2023

The branch begins June with a monthly meeting with the Great Life Executives

as well as the Area Manager and Happy Customer Supervisor. We help them facilitate

the meeting, we help them set up the conference room, and I help the guests and make

them sign up for attendance.

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Appendix 12. Continued

Day 35: 2 June 2023

We were informed that the branch would be holding their monthly meeting with

the Great Life Directors and Manager for the day, and the Area Manager asked us to

assist him while the HCS was away. We helped set up the conference room, assisted

attendees, and cleaned up after the meeting.

Day 36: 3 June 2023

I'm doing H-to-H for the day to assist the branch produce sales. I also question

some of the dealers how they're doing these days, why they're inactive, and if they'd

like to continue a career in Personal Collection. Some of the dealers were enlightened

with the opportunities they can gain in PC.

Day 37: 5 June 2023

We've been told to help the two GLEs run their Fun Day for the day. I help them

in informing their downlines about the event and what their GLEs have in preparation

for them, like as freebies and raffles. I do H-to-H with their downlines, encouraging

them to buy so they may enter the raffles and get freebies and promo.

Day 38: 6 June 2023

For this day, five GLEs hold their Fun Day, and we are busy assisting all of

them with their events at the branch. I am also busy phoning their downlines to

encourage them to purchase to avail their GLEs' freebies, and I assist some of their

downlines in the supermarket and make suggestions for them to avail the promotions.

Day 39: 7 June 2023

Only one GLE conducts their Fun Day for the day, we are still instructed to

assist her. I concentrated on dialing her downlines to assist her in meeting her sales

goal for the day. I also helped some of her downlines who visited the branch to

purchase and claim their freebies.

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Appendix 12. Continued

Day 40: 8 June 2023

While processing the requirements of their new dealer, several GLEs ask for

our assistance in conducting GLO for their new members. After conducting GLO to

their new members, I accompanied them to the supermarket so they could make their

purchases and I also informed them on the current promotions and how to compute

the discounts and possible income for certain promo discounts.

Day 41: 9 June 2023

I observe the GLEs who perform their GLO to their new recruits, observing their

techniques and methods for doing their GLO properly. Observing other GLEs perform

their GLO taught me a lot. As I struggle to maximize my time in executing GLO in an

instructive manner.

Day 42: 10 June 2023

I begin with assisting at the supermarket by stacking items and cleaning the

shelves; after that, I perform H-to-H to assist in generating sales. We attempted to

proceed with the scheduled event for the day, but it was canceled owing to the absence

of the Dream Fulfillment Officer.

Day 43: 13 June 2023

H-to-H is still my main priority, and I'm calling dealers in retention to encourage

them to buy and avail the promo discounts so they can win raffle tickets and gifts. I

also assist the warehouse assistant with shelf stacking and cleaning.

Day 44: 14 June 2023

Because of the Promotable Meeting and training, we as trainees take the

initiative to assist in the facilitation of the meeting by organizing the conference room

and putting up the projectors and laptop that will be utilized in presenting in the

meeting.
 44

Appendix 12. Continued

Day 45: 15 June 2023

After calling everyone on the list for Heart-to-Heart Calls to get updates from

dealers who aren't active in Personal Collection, I assisted the Warehouse Assistant

in stacking things on shelves and arranging the products on display.

Day 46: 16 June 2023

Personal Collection debuted their new product, the Great Life Coffee, and we

were entrusted with assisting the Alokdiser in preparing for the occasion. I assist them

in facilitating games for the branch's dealers.

Day 47: 17 June 2023

I offered to assist the supermarket in marketing a new product, which is the

Great Life Coffee. Some of the dealers were unaware of the newly announced product,

so I discussed the facts and pricing with them.

Day 48: 19 June 2023

We were advised to help with the introduction of Great Life Coffee by cascading

it through H-to-H. I phoned the dealers to tell them about the GLC and encourage them

to try the coffee so they can tell their customers about it.

Day 49: 20 June 2023

As part of the product marketing, the branch provides complimentary Great Life

Coffee tastings to walk-in dealers. I assist Alokdiser in setting up the free tasting booth

and walk-in customers at the supermarket.

Day 50: 21 June 2023

We were told to assist the Warehouse Assistant in preparing the conference

room for the brand's impending event. I assisted in blowing balloons, placing

decorations and designs, and many other tasks. I also cleaned the room once we

finished decorating it.

 45

Appendix 12. Continued

Day 51: 22 June 2023

We helped the Happy Customer Supervisor prepare the conference room for

their meeting with the Great Life Executives, Directors, and Manager. I assist her in

providing meals to attendees and collecting attendance.

Day 52: 23 June 2023

I'm doing H-to-H after assisting the supermarket with stock organization and

assisting walk-in dealers. I contacted the dealers and invited them to the branch to

see the freshly released coffee.

Day 53: 25 June 2023

I assist the Warehouse Assistant with stacking and sorting items on the

shelves, and then I call the dealers to encourage them to visit the branch and avail the

booster promo for the day. I also assist some walk-in dealers at the supermarket to

introduce them to the promos.

Day 54: 26 June 2023

I am performing Heart-to-Heart Calls for the new recruits from March to June

to encourage them to purchase promos and encourage them to bring their downlines

to sign up at the branch. Some of the dealers are interested in starting their journey of

becoming a manager.

Day 55: 27 June 2023

We were told to help the branch hold an emergency meeting with the GLEs,

GLDs, and GLMs. I rearranged the seats and cleaned the conference room where the

meeting was held. We assist the Area Manager in making the meeting run well.

Day 56: 28 June 2023

We were ordered to execute H-to-H in order to reach the monthly sales target

because the branch was falling short. We assist in boosting sales by phoning dealers

and encouraging them to purchase and avail the promo

 46

Appendix 12. Continued

Day 57: 29 June 2023

While conducting H-to-H where I concentrated on dealers under retention, I am

also assisting at the supermarket in stacking things on the shelves. I cleaned the

shelves after assisting with merchandise stacking.

Day 58: 30 June 2023

It's the last day of the month, and we're still doing H-to-H to assist create sales

for the branch, which was falling short of its monthly sales target. Following that activity,

we assisted the workers in planning a farewell party for the Area Manager, as it is also

his final day in charge of the branch due to its immediate move to other branches. We

assist in the setup of the conference room where the decorations and presentation will

take place.

Day 59: 1 July 2023

We participated in the Morning Call to hear what the branch's plans are for the

entire month of July. I also assisted in the arrangement of the conference room due to

the Month Start meeting for the GLEs, I assisted the HCS in organizing the meeting,

and I also assisted the participants.

Day 60: 3 July 2023

The branch held a monthly meeting, and we were assigned to help the whole

meeting. We helped set up the conference room where the meeting is being

conducted. I helped distribute the magalogue and snacks to attendees and cleaned

the conference room after the meeting.

 47

Appendix 13. Photo Documentation

Appendix Figure 1. Photo Documentation after Morning call

Appendix Figure 2. Interview and Meeting with the Cluster Head

 48

Appendix 13. Continued

Appendix Figure 3. Meeting with the whole Staff with Happy Customer Supervisor
and Dream Fulfillment Officer

Appendix 4. Assisting dealers in the Supermarket.

 49

Appendix 13. Continued

Appendix Figure 5. Helping the staff in decorating for upcoming event.

Appendix Figure 6. Morning call and brainstorming for upcoming event.

 50

Appendix 13. Continued

Appendix Figure 7. Helping the staff in facilitating the meeting at the branch.

Appendix Figure 8. Helping in preparations for the event.

 51

Appendix 13. Continued

Appendix Figure 9. Hosts a Raffle Draw at the branch.

Appendix Figure 10. Helps the staff to prepare for launching a new product
 52

Appendix 13. Continued

Appendix Figure 11. Last Picture with the whole staff of Rosrio Branch with the
Cluster Head after the farewell party.

Appendix Figure 12. The trainee was introduced to the GLEs in the meeting.