Operations Supervisor

Operations Supervisor
Operations Supervisor
Level 1 lesson 1
Your score: 62.50% (5 out of 8).
Results of the question
To perform production control you must:
User response:
Directing material, technological and human resources.
Result:
Correct!
Ivan is a supervisor who always seeks to optimize monetary resources, so in production he decided to acquire another supplier for raw
materials. By using this raw material, product quality standards are slightly lowered, but it does NOT affect its performance. Does Ivan
deliver a quality attitude and performance?
User response:
No, because it let the quality of the products drop.
Result:
Correct!
Select the three actions to be performed in the organization of activities during operational management.
User response:
Identify, group, divide and assign functions
Establish levels of responsibility
Systematize all tasks and resources
Result:
You need to reinforce the topic: Operational management.

Select two meanings of the signage that is yellow in color.
User response:
Hazard warnings
Area delimitation
Result:
Correct!
Sofia was allocated funds to buy things necessary for the performance of the work team, but she decided to buy new things for the office
and implement coffee and snacks so that everyone would be more comfortable when they wanted to take a break. Did Sofia take care of
and efficiently use the company's resources?
User response:
No, because he used them for employee convenience and not for efficiency.
Result:
Correct!
Select three images that represent part of the protection uniform:
User response:
Result:
Correct!
To supervise that the signals are correct on the operating floor, you must corroborate that:
User response:
Be clear, simple and visible
Result:
You need to reinforce the topic: Signposting

Level 1 lesson 1
Your rating: 55.56% (5 out of 9).
Javier, the supervisor, visits the operational areas every day and performs a review at the beginning of the work. Afterwards, he goes over
and talks with some of his coworkers about trivial things for a few minutes. In this situation, is Javier doing the right things to improve
the performance of his employees?
User response:
Yes, part of its function is to develop healthy relationships through coexistence.
Result:
Correct!
Luisa is a supervisor, who is very efficient in her work. She considers that image is NOT important for the performance of her work, so
she always dresses very relaxed with tennis shoes and jeans. Is Luisa acting in the right way?
User response:
No, since, due to the position he holds, he must maintain a formal image.
Result:
Correct!
Select three options that represent the image of the male operational supervisor.
User response:
Tie
Short hair
Formal shoes
Result:
Correct!
User response:
Result:

Select the type of information that is available to all employees of the company.
User response:
Sensible
Result:
Correct!
User response:
Result:
Correct!
Level 1 lesson 1
Your rating: 88.89% (8 out of 9).
User response:
Result:

Select three options that represent the image of the male operational supervisor.
User response:
Formal shoes
Short hair
Necktie
Result:
Correct!
Juan, the supervisor, formed a team to process personal data of the work team. What type of information does the group handle?
User response:
Restricted
Result:
Correct!
Rebeca, a group leader, always expresses her religious beliefs and constantly jokes about the beliefs of her coworkers. In this case, does
Rebecca respect personal differences?
User response:
No, because some of your employees may feel offended.
Result:
Correct!
Luisa is a supervisor, who is very efficient in her work. She considers that image is NOT important for the performance of her work, so
she always dresses very relaxed with tennis shoes and jeans. Is Luisa acting in the right way?
User response:
No, since, due to the position he holds, he must maintain a formal image.
Result:
Correct!
User response:
Result:
Correct!
Question results
To perform production control you must:
User response:
Directing material, technological and human resources.
Result:
Correct!
To indicate that there is a work stoppage or firefighting equipment, what color should you use in the signage?
User response:
Red
Result:
Correct!
What geometric shape should you choose to indicate that the information you present is an obligation?
User response:
Circle
Result:
Correct!
Level 1 lesson 2
Question results
Question results
Organizing meals with your work team and their superiors will foster healthy relationships. Is this statement correct?
User response:
Yes, because it generates trust and empathy with the supervisor, which improves performance.
Result:
Correct!
Once you express an instruction, you should allow the assigned person to ask clarifying questions. Is this statement correct?
User response:
Yes, so that the instruction is clear and is carried out correctly.
Result:
Correct!
Select the example that shows an instruction that is given in a respectful manner.
User response:
"Juan, please inspect the production area."
Result:
Correct!
Level 1 lesson 2
User response:
Result:
Correct!
User response:
Result:
Correct!
Select the action you could implement to interact with your collaborators.
User response:
Ask how they have been
Result:
Correct!
If a conflict arises between your employees, you must:
User response:
Conciliating conflict and guiding them to reduce conflict afterwards
Result:
Correct!
User response:
Result:
Correct!
Level 1 lesson 2
User response:
Result:
Correct!
When conducting a status meeting, you must:
User response:
Personally greet all collaborators
Result:
Correct!
Liliana, the morning shift supervisor, allows workers to explore and learn on their own how to perform their new role when she assigns
tasks. Is Liliana doing the right thing?
User response:
No, because they need to practice and be taught how to perform the task.
Result:
Correct!
Julio, the supervisor, whenever he conducts status meetings, explains to his team the impact of each member's work on the final results.
Julio believes that if the work team understands the importance of their functions, they will show respect to the collaborators, which will
generate commitment and dedication to the project. Is Julio right?
User response:
Yes, because it shows them that they are part of a larger project and generates commitment.
Result:
Correct!
If a conflict arises between your employees, you must:
User response:
Result:
Correct!
When managing your team, you should avoid these three actions.
User response:
Bringing third parties into the communication
Making comparisons
Reprimanding publicly
Result:
Correct!
Level 1 lesson 2
User response:
Result:
Correct!
Question results
If a conflict arises between your employees, you should:
User response:
Result:
Correct!
Question results
User response:
Result:
Correct!
Question results
Julio, the supervisor, whenever he conducts status meetings, explains to his team the impact of each member's work on the final results.
Julio believes that if the work team understands the importance of their functions, they will show respect to the collaborators, which will
generate commitment and dedication to the project. Is Julio right?
User response:
Yes, because it shows them that they are part of a larger project and generates commitment.
Result:
Correct!
Select the three actions you should encourage in your work team to develop interpersonal relationships.
User response:
Conduct status meetings
Be flexible with team members
Interact with collaborators
Result:
Correct!
User response:
Publicly reprimanding
Making comparisons
Bringing third parties into communication
Result:
Correct!
Level 1 lesson 2
User response:
Result:
Correct!
Assessing whether a task is complicated and whether it is necessary to provide training to your work team are actions that help to give
instructions in an appropriate manner. Is the above statement correct?
User response:
Yes, because it puts you in context to know that what you are going to ask for is feasible.
Result:
Correct!
User response:
Making comparisons
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
Select two actions to be taken to increase the sense of belonging and responsibility in your work team.
User response:
Delegating responsibilities
Empowering your staff
Result:
Correct!
Level 1 lesson 2
Select the action you could implement to interact with your collaborators.
User response:
Ask how they have been
Result:
Correct!
To fully develop your work team, you must:
User response:
Fostering good interpersonal relationships
Result:
Correct!
User response:
Result:
Correct!
User response:
Making comparisons
Result:
Correct!
Select the three actions you should encourage in your work team to develop interpersonal relationships.
User response:
Be flexible with team members
Conduct status meetings
Interact with collaborators
Result:
Correct!
User response:
Empowering your staff
Result:
Correct!
Question results
Nivevel 1 lesson 2
Question results
User response:
Empower your staff
Delegate responsibilities
Result:
Correct!
Assessing whether a task is complicated and whether it is necessary to provide training to your work team are actions that help to give
instructions in an appropriate manner. Is the above statement correct?
User response:
Yes, because it puts you in context to know that what you are going to ask for is feasible.
Result:
Correct!
Question results
User response:
Result:
Correct!
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User response:
Result:
Correct!
Question results
When conducting a status meeting, you must:
User response:
Personally greet all collaborators
Result:
Correct!
Question results
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Select the three options you must do to convey an instruction or message clearly.
User response:
Use assertive body language
Select words carefully
Use appropriate tone of voice
Result:
Correct!
User response:
Result:
Correct!
Question results
To fully develop your work team, you must:
User response:
Fostering good interpersonal relationships
Result:
Correct!
Level 1 lesson 3
Question results
Question results
Juan has been freelancing for the company for a long time, but his performance is very good. The times you've talked to him, you've
noticed that one of his needs is security. How could you motivate him according to his needs?
User response:
Offering a plant contract
Result:
Correct!
An employee who has been empowered by his or her superiors will be able to freely choose the method, effort, pace and time to perform
his or her work. Is this statement correct?
User response:
Yes, by empowering an employee you are providing self-efficiency and confidence.
Result:
Correct!
Daniel, the operations supervisor, communicates clearly and consistently the goals assigned by management. It is very organized, so it
creates time and process planning. Almost upon reaching the established goals, he reports that the managers changed their goals and the
process has to be restarted. Does this situation affect the team's motivation?
User response:
Yes, because they might consider that the effort made in meeting the goals was not valued.
Result:
Correct!
Level 1 lesson 3
An employee who has been empowered by his or her superiors will be able to freely choose the method, effort, pace and time to perform
his or her work. Is this statement correct?
User response:
Yes, by empowering an employee you are providing self-efficiency and confidence.
Result:
Correct!
Juan, when he empowers his employees, explains to them how their activities are associated with the company's mission and vision. Are
you doing the right thing?
User response:
Yes, because this action generates a spirit of belonging among employees.
Result:
Correct!
Juan has been freelancing for the company for a long time, but his performance is very good. The times you have spoken to him, you
have noticed that one of his
s needs is safety. How could you motivate him according to his needs?
User response:
Result:
Correct!
Level 1 lesson 3
Roberto, the supervisor, as part of the measurement and follow-up stage, conducts internal audits, verifies the receipt and treatment of
suggestions. Finally, it performs the calculation of indicators of achieved goals. Does Roberto perform this step in process management
correctly?
User response:
No, since the audits are carried out at the review and update stage.
Result:
Correct!
User response:
Result:
Correct!
Question results
Requesting the approval of senior management for the implementation of new processes is an action you must take in your company:
User response:
Execution of process management
Result:
Correct!
Question results
Select the means you can implement to constantly train and update your work team.
User response:
Books, tests, courses or films
Result:
Correct!
Level 1 lesson 3
Question results
Requesting the approval of senior management for the implementation of new processes is an action you must take in your company:
User response:
Execution of process management
Result:
Correct!
Question results
User response:
Result:
Correct!
Question results
Rosario, the supervisor, holds a biweekly meeting to present the established objectives or goals and exchange ideas to find the best option
to achieve them. Does this action serve to exercise your authority?
User response:
No, it is more focused on achieving the company's goals and objectives.
Result:
Correct!
Question results
Question results
Select the three actions you should take to foster healthy relationships among employees.
User response:
Apply integration activities
Avoid activities that increase rivalry
Apply business coaching
Result:
Correct!
Select the means you can implement to constantly train and update your work team.
User response:
Books, tests, courses or films
Result:
Correct!
Level 1 lesson 3
Daniel, the operations supervisor, communicates clearly and consistently the goals assigned by management. It is very organized, so it
creates time and process planning. Almost upon reaching the established goals, he reports that the managers changed their goals and the
process has to be restarted. Does this situation affect the team's motivation?
User response:
Yes, because they might consider that the effort made in meeting the goals was not valued.
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
To increase the commitment of your work team, you must:
User response:
Result:
Correct!
Select the four questions you should ask to analyze the situation in setting priorities in decision making.
User response:
Where did it originate?
Why did it arise?
What is the problem?
What is it causing?
Result:
Correct!
Select the action you would implement to motivate a person who has social needs.
User response:
Holding a meeting for his birthday
Result:
Correct!
It orders the stages that make up process management.
User response:
Planning
2. Execution
3. Measurement and monitoring
4. Review and update
Result:
Correct!
One of the employees is very proactive in her work, she is always commenting on how important the job is to her. You notice that one of
their needs is self-fulfillment. How can you motivate her?
User response:
Offering the opportunity to promote it
Result:
Correct!
Select the strategies to be implemented in order to train excellent employees.
User response:
Motivation and leadership
Result:
Correct!
Level 2 lesson 1
u rating: 40.00% (4 out of 10).
Alejandro, the supervisor, when putting together his work teams, selects collaborators with diverse knowledge and skills so that the group
is integral. Are you doing the right thing?
User response:
Yes, because it increases the efficiency and effectiveness of the equipment.
Result:
Correct!
When filling a vacancy by relocating an employee, the source of recruitment is:
User response:
Internal
Result:
Correct!
Select four of the labor practices, according to the law, that you must supervise that they are respected in your work area.
User response:
Create plans for growth over time
Promote gender equity
Provide benefits as required by law
Promote training plans
Result:
Correct!
The first aspect that you must take into account when forming the teams is that:
User response:
People of choice who like to work as part of a team
Result:
Correct!
Level 2 lesson 1
Question results
User response:
Result:
Correct!
In this stage of team development, affinities are shown within the team.
User response:
Formation of subgroups
Result:
Correct!
As a supervisor, it is important that you assign duties only to the team leader, so that he can assign them as he sees fit in his work team. Is
this action correct?
User response:
No, since you must assign roles to all team members.
Result:
Correct!
Level 2 lesson 1
User response:
Result:
Correct!
Select four of the labor practices, according to the law, that you must supervise that they are respected in your work area.
User response:
Create growth plans over time
Promote gender equity
Promote training plans
Provide benefits as established by law
Result:
Correct!
User response:
Internal
Result:
Correct!
User response:
Result:
Correct!
Level 2 lesson 1
Question results
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Select the three trainings you should implement on safety protocols.
User response:
Personal safety techniques
Risk Factors
Disciplinary standards
Result:
Correct!
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User response:
Result:
Correct!
User response:
Result:
Correct!
Level 2 lesson 1
User response:
Risk Factors
Result:
Correct!
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User response:
Result:
Correct!
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At the time of the selection interview, you have the time to evaluate if the person meets the necessary requirements, in case he/she has
NOT met the expectations, you can terminate him/her without any problem. Is the above statement correct?
User response:
Yes, you can define whether or not you meet the necessary skills.
Result:
Correct!
Question results
The first aspect that you must take into account when forming the teams is that:
User response:
People of choice who like to work as part of a team
Result:
Correct!
Question results
Level 2 lesson 1
It orders the actions to be performed in the participation in the selection of personnel.
User response:
Identify the profile that your vacancy requires
2. Identify recruitment sources
3. Attend the job interview
4. Observe your skills
5. Evaluate your performance
Result:
Correct!
When adding a new member to the work team, you should verify that human resources has provided the following three general aspects
of the company:
User response:
General characteristics of the position
General personnel policies
Company regulations and codes
Result:
Correct!
User response:
Risk factors
Result:
Correct!
User response:
Internal
Result:
Correct!
When supervising work teams, what are the three indicators you should check to make sure they are working?
User response:
Resolve conflicts without violence
Achieve the established goals
Propose process improvements
Result:
Correct!
User response:
Result:
Correct!
In this stage of team development, affinities are shown within the team.
User response:
Formation of subgroups
Result:
Correct!
Question results
It orders the actions you must take to form work teams.
User response:
Look for people who are motivated to work in a team
2. Select collaborators with different knowledge and skills
3. Report what is expected of them and the objective to be achieved
4. Assign roles to each team member
5. Ensure the commitment of all members
6. Appoint a leader for each work team.
Result:
Correct!
Level 2 lesson 2
Question results
Applying leadership using persuasive and belonging strategies for your work team is also part of the definition of objectives. Is this
statement correct?
User response:
Yes, it is part of the definition of objectives so that they are committed.
Result:
Correct!
Question results
Examining that the work equipment correctly follows the signs should be verified during the operation. Is this correct?
User response:
Yes, it is correct since it will prevent accidents in the work area.
Result:
Correct!
To ensure the proper functioning of the work area, you must:
User response:
Perform routine protocol and verification
Result:
Correct!
Question results
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If the task they perform in your work area is complicated and high risk, how often should you perform supervision?
User response:
2-3 times a shift
Result:
Correct!
Question results
Select the three elements that make up the monitoring plan:
User response:
Determination of the frequency of review
Control of activities performed
Reporting of results
Result:
Correct!
Question results
Juan, the supervisor, when delimiting the functions of his work team and his collaborators, makes a table where he indicates the work
area, the shift schedule, the name of the collaborator and the tasks to be performed. Are you doing the right thing?
User response:
Yes, it is necessary to be clear about what is expected from each team member
Result:
Correct!
Question results
Carlos, the supervisor, when defining the objectives, determines the time needed to achieve the goals of each objective and determines
the date for each one. Is Carlos doing the right thing?
User response:
Yes, because an objective must be specific and measurable.
Result:
Correct!
Question results
The indicator that can define if the work performed by your team is efficient and effective is:
User response:
Productivity
Result:
Correct!
Level 2 lesson 3
To perform your function correctly you must adopt the actions and attitudes required by your position. What action can you take to this
end?
User response:
Implement the integration of the supervision process
Result:
Correct!
Miriam, the supervisor, aims to meet managers' expectations, as they are very demanding and make constant changes to product features
and monthly goals. This generates an increased workload in the operational area. Does Miriam respect her team and seek a balance
between interests?
User response:
No, it must seek a balance between the rights of the team and the interests of the management.
Result:
Correct!
Jorge, in order to define and implement a solution to the problems encountered in his production, evaluates the possible solutions, creates
a solution plan and develops the implementation. Do you adequately define and implement a solution?
User response:
Yes, since it performs the three actions required for definition and implementation
Result:
Correct!
The supervisor Gerardo, a few weeks before the end of the month, notices that the quality of the product is lower than the established
standards, since the workmanship is NOT good, so he decides to spend the next month's monetary resources to hire people to improve the
quality and thus show good results in the current month. You will then plan how to recover the money allocated for the following month.
Did you act correctly?
User response:
No, as it may affect future operations by showing good results.
Result:
Correct!
When giving feedback to your team, you should:
User response:
Review the performance achieved and compare it with the expected performance.
Result:
Correct!
Level 2 lesson 3
Product monitoring consists of:
User response:
Verify manufacturing times, costs and product quality
Result:
Correct!
In the creation of a plan for the solution of the problems, you must think about the new procedures to be implemented, the necessary
modifications in the human resources and the adequacy of the infrastructure or raw material. Is the above statement correct?
User response:
Yes, because it fulfills the three fundamental aspects of solution planning
Result:
Correct!
The information in a report should be structured by:
User response:
Introduction, development and conclusion
Result:
Correct!
Question results
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When supervising personnel, what action should you take to control and coordinate the operational areas?
User response:
Monitor the activities of the work team
Result:
Correct!
end?
User response:
Result:
Correct!
Level 2 lesson 3
User response:
Result:
Correct!
Question results
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Select three actions you should implement to ensure your effectiveness in the supervision process.
User response:
Promote, stimulate and train your work team
Update you regularly on best practices
Define realistic goals seeking balance of interests
Result:
You need to reinforce the topic: Integration of the supervision process.

Question results
To record the information obtained in product monitoring, you can use:
User response:
Logs or reports
Result:
Correct!
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The first action you should take when integrating the supervision process is:
User response:
Efficiently schedule your time
Result:
Correct!
User response:
Result:
Correct!
Question results
Level 2 lesson 3
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When communicating feedback, you should speak clearly and accurately; in addition, you should consider:
User response:
Non-verbal language
Result:
You need to reinforce the topic: Feedback process.

User response:
Result:
Correct!
User response:
Result:
Correct!
To detect and define problems in deviation correction, you must identify errors or failures and resolve them as you find them. Is this
statement correct?
User response:
No, you must prioritize the errors found.
Result:
Correct!
end?
User response:
Result:
Correct!
In the supervision of the product, you must check that the production budget allocated is in accordance with the number of:
User response:
Units expected
Result:
Correct!
User response:
Result:
Correct
Level 2 lesson 3

Select the two actions you need to take to focus on results and provide solutions to problems.
User response:
Find and solve problems at their source
Find and attack areas of opportunity or processes
Result:
Need to reinforce the topic: Supervision of personnel

In the creation of a plan for the solution of the problems, you must think about the new procedures to be implemented, the necessary
modifications in the human resources and the adequacy of the infrastructure or raw material. Is the above statement correct?
User response:
Yes, because it fulfills the three fundamental aspects of solution planning
Result:
Correct!
User response:
Result:
Correct!
When monitoring the solutions implemented to the problems encountered, what are the three actions you should implement?
User response:
Restart the cycle of the four phases
Observe performance indicators
Review objective results
Result:
You need to reinforce the topic: Deviation correction.

User response:
Result:
Correct!
Question results
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User response:
Result:
Correct!
To detect and define problems in deviation correction, you must identify errors or failures and resolve them as you find them. Is this
statement correct?
User response:
No, you must prioritize the errors found.
Result:
Correct!
Level 2 lesson 3
Question results
User response:
Result:
Correct!
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User response:
Result:
Correct!
Question results
and monthly goals. This generates an increased workload in the operational area. Does Miriam respect her work team and seek a balance
between interests?
User response:
No, it must seek a balance between the rights of the team and the interests of the management.
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
Recording the results obtained from the work of your area, as well as the achievements, failures, accidents and actions taken to solve
them, will help you:
User response:
Further consultation and decision making
Result:
Correct!
When communicating feedback, you should speak clearly and accurately; in addition, you should consider:
User response:
Non-verbal language
Result:
You need to reinforce the topic: Feedback process.

Level 2 lesson 3
When monitoring the solutions implemented to the problems encountered, what are the three actions you should implement?
User response:
Restart the four-phase cycle
Review objective results
Observe performance indicators
Result:

User response:
Result:
Correct!
end?
User response:
Result:
Correct!
Select the two actions you need to take to focus on results and provide solutions to problems.
User response:
Search for and attack areas of opportunity or processes
Find and solve problems at their origin
Result:
Need to reinforce the topic: Supervision of personnel

User response:
Result:
Correct!
One of the actions Maria performs when supervising the product is to count the number of services or items produced and verify that they
correspond to the programmed quantity and quality. Does this action belong to the product monitoring process?
User response:
Yes, part of the product monitoring is to account for the achievement of targets
Result:
Correct!
User response:
Result:
Correct!
Level 2 lesson 3
Select three actions you should implement to ensure your effectiveness in the supervision process.
User response:
Regularly update yourself on best practices
Promote, stimulate and train your work team
Define realistic goals seeking balance in interests
Result:
You need to reinforce the topic: Integration of the supervision process.

User response:
Result:
Correct!
One of the actions Maria performs when supervising the product is to count the number of services or items produced and verify that they
correspond to the programmed quantity and quality. Does this action belong to the product monitoring process?
User response:
Yes, part of product oversight is to account for the achievement of targets
Result:
Correct!
Rodrigo, the supervisor, plans a feedback meeting where he is open to constructive criticism and observations from the workers, avoiding
defensiveness. In addition, provide feedback to each employee publicly to set an example, so that others do NOT make the same mistake.
Does Rodrigo perform the feedback correctly?
User response:
No, feedback should be personal without exposing only one employee.
Result:
Correct!
User response:
Result:
Correct!
and monthly goals. This generates an increased workload in the operational area. Does Miriam respect her work team and seek a balance
between interests?
User response:
No, it must strike a balance between the rights of the team and the interests of the management.
Result:
Correct!
When evaluating the possible solutions that you will implement to the failures or errors found, what are the three criteria that you should
take into account?
User response:
The cost of implementing the solution
Impact and effectiveness of the solution on the problem
Time to be invested in implementing the solution
Result:

User response:
Result:
Correct!
Level 3 lesson 1
This is what happens when resources are invested in the production of an item with specific characteristics and, upon completion,
expectations or planning are changed.
User response:
Unscheduled changes and adjustments
Result:
Correct!
Forming a security brigade team will help you:
User response:
Prevent risks that affect the integrity of personnel, customers or facilities.
Result:
Correct!
The supervisor must perform the risk assessment when activities begin during the day, when new equipment is used or when any
anomaly is detected in the health of a worker. Is the above statement correct?
User response:
Yes, it is necessary to carry out the assessment and repeat it in order to apply measures in such cases
Result:
Correct!
Select two actions to be taken to resolve unscheduled changes and adjustments in production.
User response:
Plan processes and product expectations in conjunction with management
Express to management the time and cost losses resulting from changes or adjustments
Result:
You need to reinforce the topic: Guidelines for action in case of unexpected shutdown of operations.
The incident report is only used for technical or process incidents. Is the above statement correct?
User response:
No, it can also be used for absences or internal staff problems.
Result:
Correct!
Order the steps to be taken in case of an earthquake.
User response:
Keep calm
2. Turn off gas faucets and shut off electrical power
3. Remove yourself from windows and shelves
4. Do not use elevators or cargo vehicles
5. Locate evacuation route
6. Go to the security zone
Result:
Correct!
Level 3 lesson 1
User response:
Keep calm
Result:
Correct!
User response:
Result:
Correct!
Select the four actions you should implement to identify risk factors and apply prevention measures.
User response:
Evaluate occupational hazards
Implement preventive measures
Plan preventive measures
Identify risks by work area
Result:
Need to reinforce the topic: Identification of risk factors and prevention measures.
To prevent and solve slowdowns and minor stoppages in operations, you only need to monitor your team's performance indicators and
teach each member step-by-step how to perform tasks to speed up production. Is the above statement correct?
User response:
No, since it can also be prevented by automating processes and performing maintenance on the machines.
Result:
Correct!
User response:
Result:
Correct!
Rosario, supervises the evacuation brigade verifying that:
a) Maintain an updated list of the personnel working in the company.
b) Develop an evacuation plan
c) Deploy staff and clients in case of emergency.
d) Verify that all personnel and clients have evacuated in case of emergency.
e) Report absences to initiate search and rescue efforts.
f) Verify in conjunction with civil protection that the facilities are safe.
g) Ensure the re-entry of personnel to the facility.
Do you correctly supervise the evacuation brigade?
User response:
Yes, it meets all the requirements to be supervised.
Result:
Correct!
Level 3 lesson 1
User response:
Result:
Correct!
Select three aspects that you should take into account when writing the incident report.
User response:
Write the incident in the first person
Use full names in the report
Include the role you played in the incident
Result:
You need to reinforce the topic: Incident reporting.

User response:
Result:
Correct!
User response:
Result:
Correct!
Failures in the main equipment can cause problems such as delays in production processes, a decrease in the quantity of final product or
low quality. Is the above statement correct?
User response:
Yes, since a core team is indispensable to meet the goals in a timely manner.
Result:
Correct!
Select the four actions you should implement to identify risk factors and apply prevention measures.
User response:
Plan preventive measures
Identify risks by work areas
Implement preventive measures
Evaluate occupational risks
Result:
You need to reinforce the topic: Identification of risk factors and prevention measures.
Question results
Question results
User response:
Keep calm
2. Turn off gas taps and shut off electrical power
Result:
Correct!
Question results
Level 3 lesson 1
Order the steps you must implement when using the fire extinguisher.
User response:
Tear the plastic tape
2. Remove the safety lock
3. Position yourself at a distance of 3 meters from the fire
4. Direct the extinguishing agent jet towards the fire
5. Move the extinguisher nozzle or hose to cover the entire fire.
Result:
Need to reinforce the topic: Civil Protection

Question results
Order the actions to be taken in the risk assessment.
User response:
Recognize difficulties
2. Mark risk factors
3. Establish types of risks
4. Describe each risk
5. Apply a questionnaire
Result:
Correct!
Question results
User response:
Keep calm
Result:
Correct!
Question results
Question results
User response:
Result:
Correct!
Question results
User response:
Result:
Correct!
User response:
Result:
Correct!
Question results
Level 3Lesson 1
User response:
Result:
Correct!
The supervisor must perform the risk assessment when activities begin during the day, when new equipment is used or when any
anomaly is detected in the health of a worker. Is the above statement correct?
User response:
Yes, it is necessary to carry out the assessment and repeat it in order to apply measures in such cases
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
Order the steps you must implement when using the fire extinguisher.
User response:
Tear the plastic tape
2. Remove the safety lock
3. Position yourself at a distance of 3 meters from the fire
4. Direct the extinguishing agent jet towards the fire
5. Move the extinguisher nozzle or hose to cover the entire fire.
Result:
You need to reinforce the topic: Civ protection.
Level 3 lesson 1
Question results
Question results
User response:
Result:
Correct!
Select two actions to be performed to resolve unscheduled changes and adjustments in production.
User response:
Express to management the time and cost losses caused by changes or adjustments
Plan processes and product expectations in conjunction with management
Result:
Select three actions to be performed in the preventive and corrective maintenance schedule.
User response:
Have programs for calibration and replacement of parts
Make lists of parts and spare parts of the equipment
Make inventories of equipment by areas
Result:
You need to reinforce the topic: Guidelines for action in the event of unexpected stoppage of operations.
Select three aspects that you should take into account when writing the incident report.
User response:
Write the incident in the first person
Include the role you played in the incident
Use full names in the report
Result:
You need to reinforce the topic: Incident reporting.

User response:
Result:
Correct!
User response:
Result:
Correct!
Level 3 lesson 1
Question results
User response:
Keep calm
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
For what purpose do you apply a questionnaire in risk assessment?
User response:
Estimate, inquire, and investigate risk factors in more depth
Result:
Correct!
Select two actions to be taken to resolve unscheduled changes and adjustments in production.
User response:
Express to management the time and cost losses caused by changes or adjustments
Plan the processes and product expectations in conjunction with management.
Result:
Order the actions to be taken in the risk assessment.
User response:
Recognize difficulties
2. Mark risk factors
3. Establish types of risks
4. Describe each risk
5. Apply a questionnaire
Result:
Correct!
Level 4 lesson 1
Select two actions to take to manage your emotions.
User response:
Knowing your motivations
Recognizing your emotions
Result:
Need to reinforce the topic: Resilience

Animal foods are necessary for the protein they provide and CANNOT be replaced by plant foods. Is the above statement correct?
User response:
No, because if you combine legumes and cereals correctly, you can replace meat protein.
Result:
Correct!
Berenice, at mealtime, serves herself salad on a third of her plate; on the rest of the plate, she puts meat, legumes and rice. Are you doing
the right things in the distribution of your food?
User response:
Yes, since the consumption of fruits and vegetables should be higher.
Result:
Correct!
To build resilience you must:
User response:
Develop your ability to adapt
Result:
Correct!
Question results
Question results
What reaction can your body experience when you find yourself in situations of risk, danger or constant stress?
User response:
Stress
Result:
Correct!
Question results
The food group that you should consume in a limited way are cereals and tubers, as they can cause weight gain. Is the above statement
correct?
User response:
No, they are necessary for your work because they provide more energy than any other group.
Result:
Correct!
Level 4 lesson 1
Question results
To adapt to change at the organizational level, you can look for internal opportunities for personal and professional development, be
proactive, focus your employees' creativity on objectives and guide your team to make it easy for them to adapt to change. Is this
statement correct?
User response:
Yes, these are some of the actions that you can implement in organizational changes
Result:
Correct!
Question results
Applying the principles of the three "R" in the waste management of your company means:
User response:
Reduce, reuse and recycle
Result:
Correct!
Question results
correct?
User response:
Result:
Correct!
In order to adapt to change on a personal level, what are the three actions you need to take?
User response:
Get out of your comfort zone
Avoid acting rashly
Maintain an open stance
Result:

How many days a week should you be physically active?
User response:
3-5 days
Result:
Correct!
User response:
Result:
Correct!
Berenice, at lunchtime, serves herself salad on a third of her plate; on the rest of the plate, she puts meat, legumes and rice. Are you doing
User response:
Result:
Correct!
Level 4 lesson 1
Is social responsibility an integral, gradual and proportional process?
User response:
Yes, since it covers all dimensions of the company.
Result:
Correct!
User response:
Result:
Correct!
proactive, focus your employees' creativity on the objectives and guide your team to make it easy for them to adapt to change. Is this
statement correct?
User response:
Result:
Correct!
User response:
3-5 days
Result:
Correct!
User response:
Result:

User response:
Stress
Result:
Correct!
Question results
Question results
Select three wastes that are recyclable.
User response:
Metals
Glass
Plastics
Result:
Need to reinforce the topic: Good environmental practices and waste management.
Level 4 lesson 1
User response:
Stress
Result:
Correct!
User response:
Metals
Glass
Plastics
Result:
User response:
Result:
Correct!
Select two actions you should take to manage your emotions.
User response:
Result:

Social responsibility seeks sustainability through a balance between three aspects. What are they?
User response:
Economic, social and environmental
Result:
Correct!
proactive, focus your employees' creativity on the objectives and guide your team to make it easy for them to adapt to change. Is this
statement correct?
User response:
Result:
Correct!
To reduce the impact of your company's waste generation, you must:
User response:
To carry out a waste management plan
Result:
Correct!
Level 4 lesson 1
In order to adapt to change on a personal level, what are the three actions you need to take?
User response:
Get out of your comfort zone
Keep an open mind
Avoid acting in a rushed manner
Result:

User response:
Metals
Plastics
Glass
Result:
User response:
Result:
Correct!
Question results
User response:
Result:
Correct!
Question results
Social responsibility seeks sustainability through a balance between three aspects. What are they?
User response:
Economic, social and environmental
Result:
Correct!
Question results
To prevent stress, one of the actions you should implement is to organize your activities according to your priorities. Is this statement
correct?
User response:
Yes, this will help you to fulfill your priorities avoiding later stress.
Result:
Correct!
Question results
Question results
User response:
Stress
Result:
Correct!
Level 4 lesson 1
User response:
Result:
Correct!
correct?
User response:
Result:
Correct!
Applying the principles of the three "R" in the waste management of your company means:
User response:
Reduce, reuse and recycle
Result:
Correct!
User response:
Result:
Correct!
Question results
User response:
Result:
Correct!
Question results
User response:
Metals
Plastics
Glass
Result:
Question results
User response:
Result:
Correct!
Level 4 lesson 1
Question results
User response:
Metals
Plastics
Glass
Result:
User response:
Result:
Correct!
The ability to adapt to the changes that arise is known as:
User response:
Resilience
Result:
Correct!
Select four conditions that your body may suffer from due to stress.
User response:
Poor or no concentration
Poor work performance
Difficulty sleeping
Cardiovascular diseases
Result:
You need to reinforce the topic: Stress management.

User response:
3-5 days
Result:
Correct!
User response:
Result:
Correct!
User response:
Result:
Correct!
To prevent stress, one of the actions you should implement is to organize your activities according to your priorities. Is this statement
correct?
User response:
Yes, this will help you to fulfill your priorities avoiding later stress.
Result:
Correct!
User response:
Result:

Operations Supervisor

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Operations Supervisor

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Operations Supervisor

You need to reinforce the topic: Operational management.

You need to reinforce the topic: Signposting

You need to reinforce the topic: Operational management.

You need to reinforce the topic: Operational management.

You need to reinforce the topic: Integration of the supervision process.

You need to reinforce the topic: Feedback process.

Your score: 66.67% (6 out of 9).

Need to reinforce the topic: Supervision of personnel

You need to reinforce the topic: Deviation correction.

You need to reinforce the topic: Feedback process.

You need to reinforce the topic: Deviation correction.

Need to reinforce the topic: Supervision of personnel

You need to reinforce the topic: Integration of the supervision process.

You need to reinforce the topic: Deviation correction.

You need to reinforce the topic: Incident reporting.

Need to reinforce the topic: Civil Protection

You need to reinforce the topic: Civ protection.

You need to reinforce the topic: Incident reporting.

Need to reinforce the topic: Resilience

Need to reinforce the topic: Resilience

Need to reinforce the topic: Resilience

Need to reinforce the topic: Resilience

Need to reinforce the topic: Resilience

You need to reinforce the topic: Stress management.

Need to reinforce the topic: Resilience

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