AIDA EOS Instructor Support V1.0

AIDA EOS INSTRUCTOR GUIDELINES
(TROUBLESHOOTING GUIDE)
Version 1.0 - 2020
Copyright © AIDA – 2020

AIDA EOS Instructor Guidelines (Troubleshooting Guide) V1.0 2020
Copyright AIDA 2020
Contributors
Brian Crossland Sun Choi Ursu-Vlagea Alexandru
Proof-reader(s)
David Watson
Photo(s)
Photo by Jamie Brown on Unsplash
CONTENTS
CHAPTER 01 INSTRUCTOR 1
1.1 Instructor Renewal 1
1.2 Where Can I Find (download) My Certification? 5
1.3 How Can I Check My Instructor Number? 7
1.4 MI or IT Promotion 9
1.5 I'm Still Not Active on EOS! 13
CHAPTER 02 ISSUES RELATED TO STUDENTS 14

2.1 Course Creation and Student Enrollment 14
2.2.1 Student Registration (New to AIDA EOS) 17
2.2.2 Student Registration (students from the old EOS) 21
2.2.3 Student(s) Who Already Has/Have an Account on EOS 2.0 27
2.3 How to Accept a Course Invitation (student side) 29
2.4 How to Certify a Student (PayPal) 31
2.5 Where Can I Find or Download My Certification? 36
2.6 How to Add a Picture to Certification 37
2.7 My Picture on the Certification Looks Strange! 40
2.8.1 I Can't Tick Off "Open Water Req" - Certified 42
2.8.2 I Can't Tick Off "Open Water Req" - Pending Payment 46
2.8.3 AIDA2/3 to AIDA2/3 Pool - Pending Payment 47
2.9 I Can't Certify My Student(s) 48
2.10 I Can't See My Student(s) - Registration is Done Already 51
2.11 How to Delete a Course 54
2.12 I Can't Find My Issue in This Document 57
CHAPTER 01
INSTRUCTOR
1.1 Instructor Renewal
How to renew your instructor active status
Go to your "PROFILE" page and click on "ANNUAL RENEWAL".
Click on "Pending Payment".
1
Click on "PAY WITH PAYPAL".
Check your renewal fee and click on "PROCEED TO PAYPAL".
Log in to PayPal and pay your renewal fee.
2
After the payment, you can see "Paid" on your renewal page.
Click on "here" to upload your First Aid & CPR certification and Liability insurance.
Upload your documents and click on "SAVE CERTIFICATES". Make sure you upload
valid documents.
3
Back to the renewal page.
Click on "REQUEST DOCUMENTS VERIFICATION" and "OK".
Wait for approval.
4
1.2 Where Can I Find (download) My Certification?
If you want to check or downlaod your certification, please follow the steps below.
Click on "MY CERTIFICATES".
View As (click on) "Student".
5
Click on the "ribbon" icon on your "Instructor" category.
Download or Save your certification on your device.
6
1.3 How Can I Check My Instructor Number?
We don't have Instructor number in the AIDA system. Alternatively we have certifi-
cation number. Just in case you need to know your instructor number, you can use
this number.
Click on "MY CERTIFICATES".
View As (click on) "Student".
7
Click on the "ribbon" icon on your "Instructor" category.
Check your certification number (the number in the red box below).
8
1.4 MI or IT Promotion
Once you get all the requirements for your instructor promotion (PLEASE Check the
requirements on the AIDA Instructor Standards before you ask. Everything is in the
Standards!), you must fill out the AIDA MI or IT Application Form and transfer an ap-
plication fee (50 euros) to " bank@aidainternational.org ". Be aware that the applica-
tion fee and the instructor renewal fee are different.
Where to Find the MI and IT Application Forms

Click on "MANUALS" and select "Instructor" on "Select Course Type".
Click on the flag on the right side to download.
9
How to Transfer the Application Fee
You must log in to PayPal website to transfer the fee.
Go to " https://www.paypal.com " on your web browser and log in.
Click on "Send & Request". Send payment to " bank@aidainternational.org ".
10
Choose "EUR", write down 50.00, add a note e.g "MI Application Fee" or "IT Applica-
tion Fee", and click on "Continue".
Choose the payment method and click on "Next".
11
Once the transaction process is finished, take a screen shot of your PayPal receipt
with your name and Transaction ID on it.
Send the screen shot and your application form to education@aidainternational.org
12
1.5 I'm Still Not Active on EOS!
If you are still INACTIVE after you've already paid the renewal fee and uploaded your
First Aid & CPR certification, please check first if you've already clicked on "REQUEST
DOCUMENTS VERIFICATION" button. If you haven't clicked on it, the EOS admins
wouldn't get any notification. So they can't verify your documents.
13
CHAPTER 02
ISSUES RELATED TO STUDENTS

2.1 Course Creation and Student Enrollment
Click on "NEW COURSE" in "MY COURSES" page.
Fill out the form, scroll down and click on "CREATE COURSE".
14
After a course creation, you will see the page below. You should click on "STUDENTS"
to add students to the course.
Add the email(s) of your student(s) into the text box and click on "ADD STUDENTS".
15
Scroll up and click on "Back to Course".
Your student(s) should receive an email. If they don't receive the email, please ask
them to check the Spam mailbox. Please see the next page for the next steps.
16
2.2.1 Student Registration (New to AIDA EOS)
If your student(s) is/are new to AIDA EOS or AIDA, they must click the link with "https://
eos.aidainternation.org/Register" in their emails. Please look at the red box below.
The link will bring the student(s) to the AIDA registration page. They must fill out the
form. If they don't know what is "AIDA ORGANIZATION" or they are not members of
any AIDA ORGANIZATION, they don't need to choose anything. Leave it as "-". After
fill out the form, click on "REGISTER" (see the next page).
17
Click on "EOS" in the next page.
18
After the registration, the student(s) need to log in to EOS 2.0 using the email and
password that they used for registration.
After the login, they MUST click on "NO" and "OK" below.
In order to finish the registration, they must tick off the box and click on "CONTINUE".
19
The registration is done.
Please check 2.3 to see how your student(s) should accept the course you've created.
20
2.2.2 Student Registration (students from the old EOS)
If the student(s) already has/have an account on the old EOS and never transferred
their data (education history and certifications) to EOS 2.0 yet, then they need to
transfer their data to EOS 2.0 first. The student(s) must click the link with "https://eos.
aidainternation.org/Register" in their emails. Please look at the red box below.
The link will bring the student(s) to the AIDA registration page. They must fill out the
form, but they can use either a different email or the same email with their old EOS
account. If they don't know what is "AIDA ORGANIZATION" or they are not members
of any AIDA ORGANIZATION, they DON'T need to choose anything. Leave it as "-".
After fill out the form, click on "REGISTER" (see the next page).
21
Click on "EOS" in the next page.
22
After the registration, the student(s) need to log in to EOS 2.0 using the email and
password that they used for registration.
After the login, the student(s) MUST click on "YES" and "OK" to transfer their data
from the old EOS.
23
To transfer the old data from the old EOS to EOS 2.0, the student(s) MUST remember
their accounts on the old EOS. They don't need to remember the password. Write
down the old EOS account and click on "CONFIRM MY EMAIL".
If the old account is correct, you will get the message "A confirmation email has been
sent to youremail@address.com".
The student(s) must check the email and click the verification link in the email. https://
eos.aidainternational.org/verify_transfer.
24
If they click the link, they will be prompted to the EOS login page. The student(s) need
to log in to EOS 2.0 using the email and password that they used for registration.
In order to finish the registration, they must tick off the box and click on "CONTINUE".
25
The registration is done.
Please check 2.3 to see how your student(s) should accept the course you've created.
26
2.2.3 Student(s) Who Already Has/Have an Account on EOS 2.0
Student(s) who has/have already created an account on EOS 2.0 or transferred the
data from the old EOS should click the link with "https://eos.aidainternational.org/
student_view_course". See below.
The link will prompt your studnet(s) to the EOS login page and then to the course
which you (instructor) created for the students.
Log in to EOS 2.0.
27
28
2.3 How to Accept a Course Invitation (student side)
If the student(s) do/does not accept the course on EOS, you (instructor) can't certify
the student(s). Remind the student(s) to accept the course.
Student(s) case 2.2.1 or 2.2.2

After the registration, they should follow the procedure below.
Click on "MY COURSES" on the left side.
Instructor should tell the student(s) the name of AIDA course on the EOS. If the stu-
dent was registered on the old EOS, there could be multiple courses in the list. So
tell the student the name of the course you've created for the student. In this case
"TEST5". The student should click on "TEST5".
29
The student(s) would see a message in a blue box. Student(s) must click on "I ACCEPT
COURSE INVITATION" to be cetified when the student(s) finish(es) the courese.
Student(s) case 2.2.3

Follow the procedure 2.2.3 and then the student(s) can accept the course.
Click the email link --> Login --> Accepth the course
30
2.4 How to Certify a Student (PayPal)
Click on "MY COURSES" and a course name in blue.
Tick off the requirement boxes and click on "SAVE CHANGES". If you don't tick off
"Open Water Requirements" box, an AIDA Pool certification will be issued.
31
Available Cert Level is set to "AIDA3 Pool" now and another box is appeared in front
of student's name.
If you want to change the "Available Cert Level" to AIDA3, you should tick off the emp-
ty box and click on "SAVE CHANGES".
Available Cert Level is set to "AIDA3" now.
32
If you want to set it to AIDA3 Pool, then clear the Open Water box.
Make sure if the Cert Level is correct. Once you click on "CERTIFY SELECTED", you can't
change the Cert Level anymore. Tick off the box in front of the name of student and
click on "CERTIFY SELECTED".
33
You would see "Pending Payment", then click on "PAYMENTS" on the left side.
Tick off the box on the right side and click on "PAY WITH PAYPAL". In this case, the
certification fee is only €10 because it's a pool certification.
Click on "PROCEED TO PAYPAL".
34
Log in to PayPal and follow the instruction and pay.
Check if the student is certified on the course page.
35
2.5 Where Can I Find or Download My Certification?
Click on "MY CERTIFICATES" on the left side.
Click on "Ribbon Icon" on the right side.
You can see the certification.
36
2.6 How to Add a Picture to Certification
Click on "PROFILE" on the left side and click on "Choose File".
Choose a picture and click on "Open". You MUST upload an image of ratio 5:5 (4:5 on
the website is wrong) with your face in the center to have a proper picture in your
certification.
37
Scroll down and click on "SAVE CHANGES". When you click on "SAVE CHANGES", the
system will upload the chosen file to the server.
Once the file upload is done, then you would see the picture on your profile.
To see you certification, click on "MY CERTIFICATES" on the left side and click on the
"ribbon" icon on the right side.
38
Now you can see your picture on the certification. Download or save your certicica-
tion into your computer or mobile devices.
39
2.7 My Picture on the Certification Looks Strange!
You MUST upload a picture of ratio 5:5. Please read the instruction in 2.6. You MUST
crop your picture into 5:5 ratio before you upload it.
A picture in 5:5 ratio (e.g 2 X 2 picture)

You can have a proper picture in your certification.
A picture in non-5:5 ratio

The picture in the certification is distorted. Please upload 5:5 picture into your profile.
A Picture in Portrait mode

If you upload a picture taken in Portrait mode on your phone, then you might see
40
your picture turned sideways on your certification. In this case, you should crop the
picture into 5:5 ratio and upload it again.
41
2.8.1 I Can't Tick Off "Open Water Req" - Certified
If you can't tick off the "Open Water Requirements" box of a student, you must check
if you've already certified your student as an AIDA2/3 Pool Freediver in the same
course.
The above case is that you've already certified your student as an AIDA3 Pool Freed-
iver in the course. So if you want to certify your student as an AIDA3 Freediver, you
MUST create a NEW AIDA3 course for the student.
42
43
If the student was already certified as AIDA2/3 Pool Freediver, the certification fee for
AIDA2/3 is only €10. AIDA2/3 Pool is also €10. So the instructor ends up paying €20
in total. AIDA2/3 Pool in the past (€10) + AIDA2/3 now (€10) = Total €20
Check if the student is certifed as a (FULL) AIDA2/3 Freediver in "MY COURSES".
44
Student Side
45
2.8.2 I Can't Tick Off "Open Water Req" - Pending Payment
There is another case you can't tick off "Open Water Req". If you've already clicked
on "Certify Selected", then the status will be converted to "Pending Payment". In this
status, you can't change anything. Please see 2.8.1 to check how to solve this issue.
46
2.8.3 AIDA2/3 to AIDA2/3 Pool - Pending Payment
You accidentally tick off "Open Water Req" and click on "Certify Selected", and you
realize that you need to certify your student as AIDA2/3 Pool, but you can't remove
the check mark on "Open Water Req" anymore.
In this case, the best way to solve the problem is to contact the EOS admin and ask
to cancel the pending payment.
You can abandon the course, create new course on EOS, and certify your student,
but it can create some complicated situations in the future when you or another in-
structor try to certify the student as (Full) AIDA2/3 because of the pending payment
status. So it's better to contact the EOS admin from the beginning and cancel the
pending payment.
EOS admin: education@aidainternational.org
47
2.9 I Can't Certify My Student(s)

Student doesn't have an account on EOS 2.0
If you can't see the name of your student but only EMAIL, your student still doesn't
have an account on EOS 2.0. Or your student is stuck somewhere in the process.
Please see 2.2.1-3 to solve the problem.
Student didn't accept the course yet

You can see the name of your student, but when you click on "CERTIFY SELECTED"
the system says "Some selected students didn't accept your invitation". In this case,
the student must accept the course invitation. Please check 2.3 to solve the problem.
48
If there is an asterisk ( * ) in front of a student's name, it also means the student didn't
accept the course invitation yet.
49
Student is already certified for the level

You can see the name of your student, but the system says "Some students are already
certified for this level". In this case, the student was already certified for the level by
you or another AIDA instuctor in the past. So you can't certify the student anymore.
The student should take a higer level course.
50
2.10 I Can't See My Student(s) - Registration is Done Already

Registration wasn't done properly
In many cases, a student is stuck in the process below but the student thinks the
registration is done. So the student informs the instructor that he/she finished the
registration. But actually the registration is not done yet. That's why the instructor
still can't see the name of student.
If the student has an account in the old EOS, he/she must remember the account
correctly. Please see 2.2.2 for more details. If the student is new to AIDA system, he/
she must go back to the previous page. Please click on "<Back".
51
Once the student is back to the page below, he/she must click on "NO". After that the
student must agree with GDPR. See 2.2.1 for more details.
Different Email address

Signed up with a different email address from the email address for course registera-
tion on instructor side. Sometimes a student gives an email address to the instructor
for a course regisration, but the student signs up with another email address. So the
EOS system can't recognize the email address.
Here is an example. A student, KEN, gave his instructor an email address. The instruc-
tor added him to an AIDA2 course in EOS with the email address (bexxxx@xmail.com).
After that, the student said he signed up to EOS, but his name didn't appear on the
instructor side.
52
EOS admin figured out that Ken signed up with his another email (kenxxxxx@xxx-
mail.com). So the instructor had to remove him from the course and add him to the
course with the registered email on EOS by Ken instead.
So please check if the two email addresses are the same. Tell your student to use the
same email address for the sign up and the course registration.
Wrong Email address

Sometimes instructors make a mistake, so please check if the email address is correct.
happy@gamil.com <--- wrong (g"am"il instead of g"ma"il)
happy@gmail.com <--- right
happy @gamil.com <--- wrong (space between "y" and "@")
happy@gmail.com <--- right
53
2.11 How to Delete a Course
Be aware that if one or more of the students is/are in "Pending Payment" or "certified"
status in the course which you want to delete, you can't delete the course anymore.
You can only delete the course when your student(s) is/are all in "Added" status.
In the course which you want to delete, you remove all the check marks and click on
"SAVE CHANGES". If you have more than one student in the course, then you must
remove the check marks from all of them.
54
Click on "STUDENTS".
Click on "REMOVE" to remove the student from the course. If you have more than
one student, you must remove all of them one by one. After that, scroll up to the top
and click on "<Back to Course".
55
Once there's no student registered in the course, click on "DELETE COURSE".
56
2.12 I Can't Find My Issue in This Document
If you can't find anything related to your issue in this document, please send us an
email. Please write your name and EOS ID (email address) in the email in the same
way as they are written on EOS, and an explanation of the issue. If the issue is relat-
ed to your student, please additionally write the name and EOS ID (email address) of
your student in the same way as they are written on EOS in the email.
Email address : education@aidainternational.org
57

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AIDA EOS INSTRUCTOR GUIDELINES

Copyright © AIDA – 2020

CHAPTER 02 ISSUES RELATED TO STUDENTS 14

Click on "Pending Payment".

Click on "PAY WITH PAYPAL".

Check your renewal fee and click on "PROCEED TO PAYPAL".

Log in to PayPal and pay your renewal fee.

Back to the renewal page.

Click on "REQUEST DOCUMENTS VERIFICATION" and "OK".

Wait for approval.

1.2 Where Can I Find (download) My Certification?

Click on "MY CERTIFICATES".

View As (click on) "Student".

Click on the "ribbon" icon on your "Instructor" category.

Download or Save your certification on your device.

1.3 How Can I Check My Instructor Number?

Click on "MY CERTIFICATES".

View As (click on) "Student".

Click on the "ribbon" icon on your "Instructor" category.

Where to Find the MI and IT Application Forms

Click on the flag on the right side to download.

How to Transfer the Application Fee

You must log in to PayPal website to transfer the fee.

Go to " https://www.paypal.com " on your web browser and log in.

Click on "Send & Request". Send payment to " bank@aidainternational.org ".

Choose the payment method and click on "Next".

Send the screen shot and your application form to education@aidainternational.org

1.5 I'm Still Not Active on EOS!

ISSUES RELATED TO STUDENTS

Click on "NEW COURSE" in "MY COURSES" page.

Scroll up and click on "Back to Course".

2.2.1 Student Registration (New to AIDA EOS)

Click on "EOS" in the next page.

The registration is done.

2.2.2 Student Registration (students from the old EOS)

Click on "EOS" in the next page.

The registration is done.

2.2.3 Student(s) Who Already Has/Have an Account on EOS 2.0

Log in to EOS 2.0.

2.3 How to Accept a Course Invitation (student side)

Student(s) case 2.2.1 or 2.2.2

Click on "MY COURSES" on the left side.

Student(s) case 2.2.3

2.4 How to Certify a Student (PayPal)

Click on "MY COURSES" and a course name in blue.

Available Cert Level is set to "AIDA3" now.

Click on "PROCEED TO PAYPAL".

Log in to PayPal and follow the instruction and pay.

Check if the student is certified on the course page.

2.5 Where Can I Find or Download My Certification?

Click on "MY CERTIFICATES" on the left side.

Click on "Ribbon Icon" on the right side.

You can see the certification.

2.6 How to Add a Picture to Certification

Click on "PROFILE" on the left side and click on "Choose File".

2.7 My Picture on the Certification Looks Strange!

A picture in 5:5 ratio (e.g 2 X 2 picture)

A picture in non-5:5 ratio

A Picture in Portrait mode

2.8.1 I Can't Tick Off "Open Water Req" - Certified

Check if the student is certifed as a (FULL) AIDA2/3 Freediver in "MY COURSES".

2.8.2 I Can't Tick Off "Open Water Req" - Pending Payment

2.8.3 AIDA2/3 to AIDA2/3 Pool - Pending Payment

EOS admin: education@aidainternational.org