rOOMA HOTEL RESERVATION DATABASE

ICT450

NAME STUDENT ID
AINA QAMARINA BINTI FAZIL 2022490648
IRDINA MARSYA BINTI MOHAMAD KHALIL 2022646674
NUR FATIHA ‘AMIRA BINTI MOHAMED 2022822198
PUTERI UWAISYAHTUL AKASHAH BT MATSAHA 2022605156
HAIKEL SYAZWAN BIN MAHAMAD AJAMAAIN 2023395991
HOTEL RESERVATION SYSTEM
PROBLEM:

 Hard-to-navigate interface
 Insecure booking system
 Limited payment option
 Bad availability management
 Bad platform speed & performance

OBJECTIVE:

 To provide a database for users to reserve a room in ROOMA

Hotel.
 To design a complete and functional database.
 To develop an intuitive and easy user interface, ensuring a
seamless booking experience for customers.
 To implement a secure and robust booking system to safeguard
customer data and payment information.
 To integrate a feature that provides real-time updates on room
availability and prices to assist users in making informed booking
decisions.
 To enable various payment options to accommodate a wide range
of customers, including credit cards, debit cards, and other online
payment methods.
 To integrate a customer support feature to assist users in case of
any issues or inquiries related to their bookings.
 To optimize the platform for speed and performance to enhance
the user experience and reduce load times during peak usage
  To develop ROOMA reservation database system.

Company situation

Independent Hotel:

An independently owned hotel and we want to boost its online presence and
direct bookings. We require a reservations database system with a user-friendly
website and mobile app integration. The situation emphasizes online marketing
and a user-friendly interface.

Scope

Guest Information: Store guest details, contact information, and preferences.

This data can be useful for personalized service.

Room Inventory: Keep track of room availability, types, and status (clean,
occupied, etc.).

Rates and Pricing: Manage pricing for different room types, seasons, and
promotions.

Check-in and Check-out: Record guest check-ins and check-outs. Handle key
card or room access details.
BOUNDARIES

User Authentication: Only registered users can make reservations, ensuring

accountability and accurate guest information.

Room Availability: The system can only book rooms that are available within
the specified dates.

Inventory Management: Ensuring accurate room availability and preventing

overbooking or double reservations.

Refund Policies: Clearly define the conditions and processes for issuing refunds
in case of cancellations.

Integration with Other Systems: Coordinating with other hotel systems (e.g.,
payment gateways, property management systems) to ensure smooth
operations.

Internationalization and Localization: Handling multiple languages, currencies,

and regional preferences.