RESEARCH PROPOSAL (CHAPTER I) INITIAL DRAFT TEMPLATE
Part of Proposal Sample
Working Title PERCEPTIONS ON TEACHERS READINESS,
SCHOOLS’ READINESS, CHALLENGES TO
DISTANCE LEARNING, AND TEACHER
PERFORMANCE IN TIME OF COVID-19
PANDEMIC
Research Problem Are teachers’ and schools’ readiness and challenges
to distance learning predictor of teacher
performance during COVID-19 pandemic?
Variables Independent Variables:
Teachers’ Readiness
Schools’ Readiness
Challenges to Distance Learning
Dependent Variable:
Teacher Performance
Rationale In the time of pandemic, assessing the
perceptions of teachers on their readiness and their
school’s readiness to distance learning and what
challenges they are facing while adapting to this
transition as their preparedness for the coming times
is necessary to fill gaps that may arise as distance
learning is being implemented in a whole-nation
approach.
Introduction COVID-19, a highly infectious new form
of coronavirus, continues to pose unparalleled
challenges around the world. At this time, COVID-
19 has the greatest effect due to the need to exercise
strict social or physical distancing in order to avoid
or minimize its spread (Department of Education,
2020). It has undoubtedly affected school life and
activities at both the primary and secondary levels.
As numerous attempts are made to resolve the
crisis, concerns and questions about school
rehabilitation and preparation for succeeding school
year's operations abound and remain top of mind for
school administrators. (Private Education
Assistance Committee, 2020)
Given the epidemiological scenario, the
overall government response, and the Secretary's
directive to find ways for learning to continue in a
safe and healthy environment in the face of
COVID-19, it is obvious that distance learning
would be a main mode of learning delivery in the
coming school year. (Department of Education,
2020). UNESCO stated in the Education 2030
Incheon Declaration and Framework for Action that
countries should “provide alternative modes of
learning and education for children and adolescents
who are not in school at both the primary and
secondary levels, and put in place equivalency and
bridging programmes, recognized and accredited by
the state, to ensure flexible learning in both formal
and non-formal settings, including in emergency
situations.
As this major problem in Philippine
education continues to erode the quality of basic
education, the department has adopted Alternative
Delivery Modes to encourage a more concerted
approach among education stakeholders. The
Department of Education (2019) pronounced that
schools should be ready to offer Alternative
Delivery Modes (ADMs) for all types of learners
whenever the need arises. In the recently Inter-
Agency Task Force on the Emerging Infectious
Diseases (IATF)-approved DepEd Basic Education
Learning Continuity Plan (2020) schools and
community learning centers, under the supervision
Your Group’s Proposal
PATIENT’S PERCEPTIONS ON SERVICE QUALITY
IN MAINTAINING HEALTH CARE SYSTEM
How does service quality affect hospital care system?
Independent Variables:
Service quality
Dependent Variable:
Health care system
There’s only one hospital in Abra de Ilog, which
means the health care services are insufficient. Moreover,
the quality of service does not improve or change,
affecting individuals in need of adequate and quality
medical assistance. Furthermore, it is necessary to have
enough health care so that the medical attention of every
patient can eventually be fulfilled.
In recent years, there has been a lot of interest in
measuring patients' perceptions of the quality of health
services as a key component in determining service
quality.
The opinions of patients regarding health services in
underdeveloped nations appear to have been largely
disregarded by healthcare professionals. It is evident from
the fact that many patients steer clear of the system or use
it only as a last resort that such perceptions, particularly
those about service quality, may influence confidence and
ensuing behaviors about choose and utilization of the
available health care facilities. While early detection or
preventative care simply go out the window, those who
can afford it look for assistance in other nations. In
developing nations, the delivery of health care services
must be better designed with the input of patients.
Being patient-centered, this study analyzes the
aspects of service quality that are significant to patients
and explores how they relate to patient satisfaction. There
was a field investigation. The following aspects of
perceived service quality were evaluated by patients:
responsiveness, assurance, communication, discipline, and
baksheesh. The five aspects and patient satisfaction were
found to be significantly correlated using factor analysis
and multiple regression. (Andaleeb S.S, 2001)
Because service quality affects patients' perceptions
of value, satisfaction, and loyalty, it is essential for service
organizations to deliver high-quality services. As a result,
management has prioritized improving service quality.
Numerous health systems throughout the world are
concentrating on assessing and enhancing the quality of
services because of rising healthcare demand, increase of
prices, scarce resources, and the diversity of clinical
interventions.
of the Regional and Division Offices, are authorized
to decide on the specific learning delivery
modalities (such as blended and online learning
delivery modes through the Learning Resources
portal and DepEd Commons; use of TV and radio;
and learning modules and packets both in print and
digital format); which may be deemed appropriate
in their context.
Patients are the focus of care, and their perspectives
may offer crucial insights into the effectiveness of
healthcare systems, potentially resulting in consumer
satisfaction and long-term profitable relationships. When
patients are satisfied, healthcare organizations might
benefit from "loyalty, positive word-of-mouth referrals and
other behaviors that directly positively impact the bottom
line," among other outcomes.

The transition to distance learning

pedagogy aids educational institutions in making
decisions on how to incorporate and improve
successful learning responses during the COVID-19
pandemic. It provides the required safeguards and
social distance between lecturers and students. In
online learning pedagogy, it is an important
technique and strategy for preserving opportunity. It
enables educational leaders to organize a framework
for providing an alternative strategy and modality
for continuing education, which is critical during
this pandemic crisis. It provides a framework and
areas to cover during the online learning and
teaching process. It reveals the responses and needs
of various educational institutions not only in the
country but around the world. It identifies a critical
need for the educational strategy that must be
implemented. It denotes the difficulties that various
educational institutions face in the online process
and pedagogy of alternative learning modes
(Reimers, & Schleicher, 2020).
According to Ventayin (2018), changing
environment nowadays encourage educational
institutions to seek additional platforms in
continuing to provide quality education. Open and
distance learning is a way of delivering education
through the use of technology such as the
interconnected network. The future is clear in
education sector that technology will play a primary
role in the future. As a result, the COVID-19
pandemic prompted educators to prepare for
distance education. As far as education is concern,
teachers are the main assets of the academe, where
they are the one responsible in building the
knowledge.
In literature on healthcare delivery, patient happiness
has received much research to raise the standard of
healthcare organizations. The level of patient satisfaction
with the provision of healthcare is important for medical
(healthcare) providers, patients (consumers), and other
external players in the industry. One of the most popular
areas and one where service providers and recipients
interact most directly is the healthcare sector. Many people
visit medical facilities every day looking for cures or
answers to their problems. As a result, gauging patient
satisfaction might lead to innovative method
improvements or modifications in healthcare delivery to
assure service excellence.
The ability of service providers to satisfy the
demands and wants of customers is a very well-known
definition of service quality in marketing literature.
Moreover, the most popular theoretical model for
evaluating consumer service quality is the SERVQUAL
model. The SERVQUAL model was created to evaluate
the level of service provided by many types of services,
including healthcare services. (Ibrahim M. et al., 2020)

Teachers' preparation for implementing

distance learning should not be ignored during this
crucial transition process, since they are the front-
line staff in the implementation (UNICEF, 2020).
Teachers, as the most important intellectual
resources in any school, have faced a variety of
financial, physical, and mental challenges as a result
of COVID-19 (Vu et al, 2020) and have been
entrusted with the monumental task of
implementing new teaching methods in ways that
promote student learning while also ensuring
student safety (UNESCO, 2020). Consequently,
teachers also face significant challenges in adapting
to online teaching, maintaining adequate
communication with students, and supporting
students’ learning and development (Sokal, Trudel,
& Babb, 2020). Thus, a better understanding of the
readiness of teachers as key players in the context of
current change is the key to making the
implementation more successful and sustainable
(Du & Chaaban, 2020) When teachers are not ready
for change, they may have a higher risk of negative
attitudes and resistance (Fullan, 2007), which will
limit their own engagement and deprive their
students of long-term positive results (Moesby,
2004).

In this time of pandemic, assessing the

 perceptions of educators on distance learning and
what challenges they faced while adapting to this
transition as their preparedness for the coming times
is necessary to fill gaps that may arise as distance
learning is currently implemented in a whole-nation
approach.
Statement of the Problem The pandemic, like every other field, had a huge
effect on education and generated much-needed
drive for adaptation. It has radically changed the
educational landscape and ushered in a paradigm
shift in teaching and learning methodologies,
prompting educational institutions all over the
world to re-imagine conventional classroom
learning and move to an online mode of delivery.
In this time of pandemic, assessing the perceptions
of teachers on their readiness and their school’s
readiness to distance learning and what challenges
they are facing while adapting to this transition as
their preparedness for the coming times is necessary
to fill gaps that may arise as distance learning is
being implemented in a whole-nation approach.
Currently, during the COVID-19 pandemic the needs for
health care has been unusual, with some facilities
experiencing decreased demand for routine and elective
care while others are expecting COVID-related surges,
resulting in temporary alleviation, or heightening of
healthcare professional shortages depending on local
condition.
The perceptions of every individual, especially the
patients, in terms of health issues is associated with
healthcare service quality. The quality improvement is a
systematic approach to enhancing the quality of patient
care within a healthcare organization. It is necessary to
fulfill the demand of every citizen regarding health care
services to maintain the wealth of society and reputation of
our locale.

Thus, this study aims to find out what the This study aims to allocate the perceptions of every
relationship is between teachers' and schools' individual, especially the patients in maintaining health
readiness to adopt distance modular learning and care system. Aside from that, it is a process that entails
their performance as measured by their RPMS identifying quality concerns, implementing quality
ratings. improvement activities, and monitoring outcomes to
It is therefore the intention of this study to provide guarantee that the desired results regarding service quality
answers to relationship of the teachers’ and school’s are obtained.
readiness and the challenges as perceived by the
teachers in the implementation of distance modular
learning to their teacher performance in terms of Except from the poverty brought by the pandemic, at this
their RPMS ratings. time, one of the objectives of this research is conducting a
clearer perspective for community about healthcare service
system through service quality. And it also aims to
admeasure treatment process that will be accelerated for
patients who need immediate help.
Objectives of the Study Generally, this study aims to find out the Overall, this study aims to propose solutions in patient's
relationship between teacher’s perception on their perception by maintaining health care service system
readiness and school’s readiness to distance through good service quality. Specifically, this study aims
learning and the challenges & teacher performance to:
in time of 2019 Corona Virus Disease (COVID19)
pandemic. Particularly, this study aims to: (1) Assess patient’s perception of quality on
(1) describe socio-demographic healthcare service.
characteristics of the respondents in terms
of sex, school type, years of teaching (2) Ensure patient's satisfaction on healthcare system
experience, highest educational reliability.
attainment, and teacher’s rank;
(2) determine teacher’s perception on their (3) Increase the number of employees to support the
readiness to distance learning in terms of health care facilities service.
technical skill, experience with distance
teaching and learning, attitudes toward (4) The patient's understanding of the issue about
distance learning, and time management medical infrastructure.
and time commitment;
(3) report teacher’s perception on the school’s
readiness to distance learning in terms of
governance, curriculum and content, and
platform and support;
(4) describe teacher’s perception on the
challenges to distance learning in terms of
quality of instruction, technical aspect,
communication, and, mental health and
emotional stability;
(5) determine teacher performance of the
respondents in terms of content
knowledge and pedagogy, diversity of
learners & assessment and reporting,
curriculum and planning, community
linkages and professional engagement &
personal growth and professional
development, and plus factor; and,
(6) find out the relationship between socio-
demographic characteristics of the
 respondents, perception on their
readiness, school’s readiness, and
challenges to distance learning to teacher
performance.
Hypothesis The hypotheses to be tested in this study are as
follows:
(1) There is no significant relationship
between the socio-demographic
characteristics of the teacher-
respondent to distance learning and
teacher performance.
(2) There is no significant relationship
between the teacher’s perception on
their readiness to distance learning
and teacher performance.
(3) There is no significant relationship
between the teacher’s perception on
the school readiness to distance
learning and teacher performance.
(4) There is no significant relationship
between the teacher’s perception on
challenges to distance learning and
teacher performance.
Significance of the Study Results of the study would be helpful to
education program supervisors, district supervisors,
school leaders, teachers, pupils and future
researchers. The study's findings could be used as a
guide for short and long-term planning and
policymaking by education program supervisors and
district supervisors. The findings could benefit in
the implementation of modular distance learning.
The results of the study can be used by school
leaders, most especially school leaders from the
sample schools. to better address the urgent
instructional help that teachers and learners need. In
the implementation of modular distance learning,
school leaders will be advised on how to deal with
the situation of teachers as their roles in the
educative process evolves through time.
Teachers, who are a focus of this study, will
recognize the importance of their role in education
delivery. Furthermore, they will be able to
understand what is expected of them as teachers and
what they can do to improve their changing roles,
especially during pandemics.
Learners, as research end users, will benefit
from the study's findings, including certain
realizations, recommendations, and suggestions;
teacher readiness and support will be highlighted
and given high priority by school leaders and
policymakers.
Future researchers may use the findings of
this study as reference in their studies.
Scope and Limitations This study will focus on teachers’ perception
on their readiness to distance learning (in terms of
technical skill, experience with distance teaching
and learning, attitude towards distance learning, and
time management & time commitment) and their
school’s readiness (in terms of governance,
curriculum & content, and platform & support).
Also, the perceived challenges will be described in
terms of quality of instruction, technical aspects,
communication, and mental health & emotional
stability). The teacher performance will be
described using the DepEd Results-Based
Performance Management System (RPMS) with the
Philippine Professional Standards for Teachers
The hypothesis to be tested in this study are as follows:
(1) There is a good service quality of health facilities
that can reach patient satisfaction.
(2) There are significant between health workers
responsiveness in prioritizing the patient safety.
(3) There is no significant between equipment
reliability if the patient is not satisfied in
healthcare system of the hospital.
The findings of this study will be extremely beneficial
to every resident who requires emergency hospital care.
The lack of health facilities, health workers
responsiveness, equipment reliability and medication
treatment are some of what can be added to and expanded
upon by the study's findings.
Every citizen can use the findings of this study to help
someone who needs the assistance and services of medical
professionals. Furthermore, improve one's health by the
help of health care system; to get patient satisfaction, clinal
effectiveness, and equitable access that leads in patient
safety.
Workers or employees, they can meet their daily needs
if they put in the necessary effort and earn enough money.
Additionally, the workers will be supported by a long-term
job.
Community/individuals, in service quality; health
facilities, people won't travel far anymore just to acquire
medical care. Each patient will receive quicker care
considering that they will be closer to the hospital.
Therefore, responsiveness of health workers will be
classified due to the awareness of health facilities. Also,
every health worker to patient may use reliable
equipment’s to properly have a medication treatment
support.
The results of this study may be used as a reference by
future researchers.
This study will focus on understanding the patient
perception on service quality in maintaining health care
system (in terms of patient’s satisfaction in Hospitals,
especially in Abra de ilog. There's only one Hospital,
which means the health care assistance are insufficient.)
Apparently, the patient perception on service quality will
be described based on the community’s patronizing come
up through actual or in-verbal aspects.
Furthermore, it will identify the challenges
experienced by every individual in terms of health care
services. Because they are the most affected especially and
we are still experiencing natural disasters, calamities,
earthquake, covid-19 that currently having an impact on
our daily lives.
(PPST). This study has several limitations. First, the patient
Moreover, it will identify the challenges perception will not be immediately addressed. The
experienced by the parents in the implementation of study will also be limited by the fact that it relies on the
modular distance learning in relationship with their questionnaires and interviews coming from the
personal profiles and extent of parental researchers.
involvement. The 10 workers and 10 individuals/patients of Abra de
The study has a number of limitations. First, Ilog will be the respondents coming from the researchers.
it will not be possible to explore all the variables Respondents will be limited to individuals/patients and
that evaluate the readiness of schools in workers. Responses of individuals will be measured using
implementing ADM. The study will also be limited a rating scale.
by the fact that it relied on the questionnaires given
to the respondents.
The 299 teachers will be the respondents
coming from sample public and private secondary
schools in the Division of Occidental Mindoro.
Respondents will be limited to the teachers in the
secondary level (Junior High School and Senior
High School).
Responses of teachers will be measured using
Likert rating scale.