10

TLE - Housekeeping
Quarter 1 – Module 3:
Provide Housekeeping Services to Guests
(Types and Uses of Different Housekeeping and
Front Office Forms)

Department of Education • Republic of the Philippines

TLE – Grade 10
Alternative Delivery Mode
Quarter 1 – Module 3: Types and Uses of Different Housekeeping and Front Office Forms

Republic Act 8293, section 176 states that: No copyright shall subsist in any work of the
Government of the Philippines. However, prior approval of the government agency or office wherein
the work is created shall be necessary for exploitation of such work for profit. Such agency or office
may, among other things, impose as a condition the payment of royalties.

Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand names, trademarks, etc.)
included in this book are owned by their respective copyright holders. Every effort has been exerted to
locate and seek permission to use these materials from their respective copyright owners. The publisher
and authors do not represent nor claim ownership over them.

Published by the Department of Education

Secretary:
Undersecretary:
Assistant Secretary:

Development Team of the Module

Author: Quency Jay Gayo Adora

Editors: Mildred S. Cabay, Grace B. Assayco

Reviewers: Josefina B. Balisong, Helen B. Orap, Thelma B. Galicia
Illustrator:
Layout Artist: Loriet L. Iyadan
Management Team:
Chairperson : IRENE S. ANGWAY, PhD, CESO VI
Officer- In- Charge
Office of the Schools Division Superintendent
Co-Chairperson : VIRGINIA A. BATAN
Officer- In- Charge
Office of the Assistant Schools Division Superintendent
Members : RAMONCHITO A. SORIANO
Chief, Curriculum Implementation Division

Printed in the Philippines by ________________________

Department of Education – Bureau of Learning Resources (DepEd-BLR)

Office Address: ____________________________________________

____________________________________________
Telefax: ____________________________________________
E-mail Address: ____________________________________________

Department of Education • Republic of the Philippines

 TLE - Housekeeping
Quarter 1 – Module 3:
Provide Housekeeping Services to Guests
(Types and Uses of Different Housekeeping and
Front Office Forms)

This instructional material was collaboratively developed and reviewed

by educators from public and private schools, colleges, and or/universities. We
encourage teachers and other education stakeholders to email their feedback,
comments, and recommendations to the Department of Education at
action@deped.gov.ph.
We value your feedback and recommendations.

i
 TABLE OF CONTENTS

Page
Title Page………………………………….……………………………………………. i

Table of Contents ……………………………………………………………………… ii

Introductory Page ……………………………………………………………………… 1
What I Need To Know ……………..…………………………………………………. 2
What I Know ……………..…………………………………………………. ……….. 2
What’s In………….………………………………………………………….…………. 3
What’s New………...…………………………………………………………………. 6
What Is It………………………...………………………………………...…………… 7
What’s More……… ……………………………………………………….…………… 9
What I Have Learned …………………...…………………………………………… 10
What I Can Do……………...………………………………………………….……… 11
Assessment ……………….……….........…………………………………………… 12

Additional Activities………………………………………………….……………… 14

Answer Key…………………………………...………………………………………. 14
Reference Sheet…………………………………………………...…….…..……….. 16

ii
Introductory Message
Facilitator
Hi. As the facilitator of this module, kindly orient the learner on how to go about
reading and answering this learning material. Please advise the learner’s parents or guardians
of the same procedure since they will be the primary supporters in the learner’s progress. Please
do not forget to remind the learner to use separate sheets in answering all the activities found
in the learning module.
Learner
Hello learner. I hope you are ready to progress in your Grade 10 TLE in Housekeeping
with this learning module. This is designed to provide you with interactive tasks to further
develop the desired learning competencies prescribed in our curriculum. With this, you are
expected to appreciate housekeeping through the information and activity given. You must
prepare a quiz notebook where you will write all your answers for all the activities in this
module.
Here is a guide on the parts of the learning modules which you need to understand as
you progress in reading and analyzing its content.

ICON LABEL DETAIL

This contains the learning objectives which you
What I need to know need to accomplish
This assesses what you know about the lesson you
What I know are to tackle

This connects the current lessons with the previous

What’s In
lessons

What’s New This introduces the lesson through an activity

What’s Is It This contains a brief discussion of the lessons

These are activities to check your understanding of

What’s More
the lesson
This summarizes the important ideas presented in
What I have Learned
the lesson
This is a real life application of what you have
What I Can Do
learned

Assessment This is a post assessment of what you have learned

1
 What I Need to Know
This module was designed and written with you in mind. It is here to help you master the
concepts of housekeeping. The scope of this module permits it to be used in many different
learning situations. The language used recognizes your vocabulary level. The lessons are
arranged to follow the standard sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now using.
After going through this module, you are expected to:
a) describe and explain the use of different types of housekeeping and front office
forms
b) practice filling out front office forms
c) appreciate the use of the different types of housekeeping and front office forms

What I Know
Direction: Multiple Choices. Choose the letter of the correct answer and write it in your quiz
notebook.
1. What kind of register makes the housekeeping staff easy to keep the track of clean and
soiled laundry?
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

2. What kind of register is asked if it is used to list and track the issued keys of the guest
rooms, mater keys of the rooms and important safes, and floor keys?
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

3. It records any personal article found in the hotel premises.

a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

4. It is in this register where the damaged and broken hotel properties found inside the room
are placed.
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

5. This register is maintained to record guest supplies.

a. Guest Supplies b. Key Register c. Lost and Found d. Damage/Breakage

6. What kind of register will be used for the missing articles and items from the check out
room?
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

2
7. This register is maintained to record the delivery and recovery of the loan items given to
the guests.
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

8. It records the instructions or notes relevant to the guest rooms and adjacent area.
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

9. This register records the list of all rooms and their current status such as V, VC, OOO,
OOS, etc.
a. Missing Article b. Guest Supplies c. Room Status d. Expected Arrival

10. It keeps the track of pre-registered guests and their profile as Regular/VIP/Other, Marital
status, expected check-in time, and any special request to be fulfilled.
a. Missing Article b. Guest Supplies c. Room Status d. Expected Arrival

11. It refers to the coordination to prevention of fire and thefts in the hotel.
a. Housekeeping-Security Department Coordination b. Key Register
c. Guest Call Register d. Damage/Breakage Register

12. They are responsible in employing of new staff for the housekeeping department.
a. Housekeeping-Human Resource Department Coordination b. Key Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

13. Which department is responsible in the supply of promotional brochures, rate cards, or
other items such as pen stand in the guest rooms?
a. Housekeeping-Sales and Marketing Department Coordination b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

14. They are responsible in the placement of special guest amenities in guest rooms such as
VIP amenities or welcome drink.
a. Housekeeping-Food and Beverage Coordination b. b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

15. Who is in charge for collecting work reports from staff?

a. Housekeeping-Front Office Coordination b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

3
 What’s in?
If various departments are seen as organs of the body, then the housekeeping
department can be seen as a mesh of the nerves that keeps coordination with various organs
to achieve its objectives.
No work in the industry is complete without coordination and documentation. The
housekeeping department is not an exception either. It needs to coordinate within the
department itself and with the other departments in the hotel business while working on daily
a basis and completing documentation formalities while working. The forms are very much
needed in communicating to other departments and also to clients.

What’s New?

Direction: Find the important registers maintained by the housekeeping by making a line
through the words.

D G U E S T C A L L R N K D
Y E G U E S T L O A N F E A
T X P W I K B A T O A T Y M
B P O A H S V S G P H U R A
H E F Q R U C D B L Z R E G
L C X E I T X F H R R C G E
M T J K U T U F C X S A I R
E E R T Y U I R O P L K T E
Z D X C V B N M E Q W B E G
O A I S D F G H J K L M R I
Q R Y R S X R V K B A E K S
U R O O O S T A T U S P L T
M I S S I N G A R T I C L E
S V A F G Z Q T R F G H L R
C A L I N E N C O N T R O L
V L O S T R E G I S T E R Q

4
 What is it?
Lesson
HSK: Types and Uses of Different Housekeeping and Front Office
8 Forms

IMPORTANCE OF HOUSEKEEPING CONTROL DESK

The housekeeping control desk is the hub or a single point of contact for all hotels
housekeeping staff. At the control desk, the new information is fetched and it is distributed
among the relevant staff.

A. Functions of Housekeeping Control Desk

The hotel housekeeping performs the following functions −
• Collecting all requests made by the guests.
• Briefing the staff about the routine or special event preparation before the staff turns
up their sleeves.
• Assigning routine duties / changed duties to the housekeeping staff.
• Collecting work reports from staff.
• Collecting check-out room number and updating it to the floor supervisor.
• Handling key cabinet that contains the keys of all floors’ master keys and housekeeping
store keys.
• Maintaining various records of forms and registers.

B. Coordination of Housekeeping with Other Departments

While working, the housekeeping department needs to coordinate with the following
departments:
1. Housekeeping-Front Office Coordination
• Sharing occupancy information that helps to estimate future occupancy, budget, and
required number of staff.
• Cleaning public areas of hotel premises.
• Special attention requirements like VIP guests, corporate or large family groups, or
airline crews as occupants.
• Collection of soiled uniforms from and provision of ready uniforms to the front-
office staff daily.

2. Housekeeping-Food and Beverage Coordination

• Forthcoming banquet events and parties.
• Pest control in kitchen.
• Collection of soiled linen and uniforms from the F&B department and provision of
ready linen and uniforms to the F&B staff daily.
• Clearance of trays from guest corridors.
• Placement of special guest amenities in guest rooms such as VIP amenities or
welcome drink.

5
 3. Housekeeping-Sales and Marketing Department Coordination
• Supply of promotional brochures, rate cards, or other items such as pen stand in the
guest rooms.
• Collection of soiled uniforms from the S&M department and provision of ready
uniforms to the S&M staff daily.
4. Housekeeping-Human Resource Department Coordination
• Acquisition of new staff for the housekeeping department.
• Compensation of housekeeping staff members such as salary, over time, medical
treatment, etc.
• Motivation for staff performance by appraisal or reward, induction and training
program for new staff.
• Collection of soiled uniforms from the HRD and provision of ready uniforms to the
HRD staff daily.
5. Housekeeping-Security Department Coordination
• Safety of hotel property, and keys.
• Prevention of fire and thefts in the hotel.
• Prevention of any anti-social activities such as any suspicious activities, gambling, or
smuggling performed by guests in the guest rooms or hotel premises.
• Collection of soiled uniforms from the HRD and provision of ready uniforms to the
HRD staff daily.
6. Housekeeping-Uniformed Service Department Coordination
• Collection of soiled uniforms from the porters, doormen, drivers, and provision of
ready uniforms to them daily.
7. Housekeeping-Accounts Department Coordination
• The issues related to payments of housekeeping staff.
• Collection of soiled uniforms from the Accounts department and provision of ready
uniforms to the accounts staff daily.
8. Housekeeping-Engineering Department Coordination
• The issues related to erroneous functioning of cleaning and gardening equipment,
faulty electric power points, leaning pipes, air-conditioning maintenance, or any other
such work.
• Collection of soiled uniforms from the Engineering and Technology staff and provision
of ready uniforms to them daily.
9. Housekeeping-Maintenance Department Coordination
• The repairing and maintenance of broken furniture and fixtures.
• The painting of the required area in the hotel.
• Repairing pipes and electric points in the guest rooms.

IMPORTANT REGISTERS MAINTAINED BY HOUSEKEEPING

The registers are used to record important information. The registers serve the purpose
of keeping clear and timely records thereby fostering good communication. Here are some
important registers maintained by housekeeping control desk:

6
 A. Departure Register
It is kept to track the changes of guest room status such as V, VD, or VC after the guest has
checked out. It also tracks the amount of Mini bar beverages consumption in the CO guest
rooms.

B. Expected Arrival Register

It keeps the track of pre-registered guests and their profile as Regular/VIP/Other, Marital
status, expected check-in time, and any special request to be fulfilled.

C. Room Status Register

This register records the list of all rooms and their current status such as V, VC, OOO, OOS,
etc.

D. Guest Call Register

It records the instructions or notes relevant to the guest rooms and adjacent area. It is very
useful in keeping the track of activities and their durations.

GUEST CALL REGISTER

Sr. Date Room Guest Name Call/ Time to Forwarded FU Status

No. No. Request Deliver To By

E. Guest Loan Register

This register is maintained to record the delivery and recovery of the loan items given to the
guests. The general format of this register is as follows –

GUEST LOAN REGISTER

Sr. Date Room Guest Req Time to Time to Delivered Recovered Status
No. No. Name Deliver Recover By By

F. Missing Article Register

If any article owned by the hotel (other than consumable items) is found missing in a Check-
Out room, then it is recorded in this Register.

7
 G. Guest Supplies Control Register
This register is maintained to record guest supplies. The general format is as shown below –

GUEST SUPPLIES

Sr. Floor/ Pens/ Beverage/ Sugar/ Shower ... Vanity Description

No. Item Pencils Creamer Sachets Caps Sets

H. Damage/Breakage Register
If any hotel property placed in the guest room is found damaged or broken, it is recorded in
this Register. Here is a sample register –

DAMAGE/BREAKAGE REGISTER

Sr.No. Date Damaged Item Room No. Found By Description

I. Lost/Found Register
If a housekeeping guest room attendant finds any guest-owned article left in the Check-Out
room then it is recorded into the Lost/Found Register and sent to the same cell of the
housekeeping department. It also records any personal article found in the hotel premises.

LOST AND FOUND REGISTER

Sr. Date Item Description Found Found Picked-up Address Contact Sign
No. By At By Number

J. Key Register
It is a register for noting down the issued keys of the guest rooms, mater keys of the rooms
and important safes, and floor keys.

KEY REGISTER

Sr. Date Key Floor Room Time of Status at the end of sift (Returned/ missing)
No. ID No. No. Issue

K. Linen Control Register

It records the movement of linen between the laundry and the guest rooms or dining area. It
makes the housekeeping staff easy to keep the track of clean and soiled laundry.

8
CHECKLISTS AND REPORTS IN HOUSEKEEPING
There are various housekeeping checklists and reports automatically generated by the hotel
management software.

Checklists - Checklists help to ensure all work is done appropriately without anything left to
be completed. There are various checklists referred and filled by the housekeeping staff.
Some important ones are −
• Guest Supplies Checklist
• Guest Room Cleaning Checklist
• Guest Bathroom Cleaning Checklist
• Beach Area Cleaning Checklist
• Swimming Pool Cleaning Checklist
• Garden Keeping Checklist
• Housekeeping Standard Checklist for SPA
• Housekeeping Standard Checklist for Fitness Center
Reports - The reports are useful to study past records of occupancy, cleaning schedules, and
predict the future status of the rooms. Let us see the reports generated for housekeeping
department:
A. Housekeeping Report
This can be generated at the end of each shift to report the housekeeping status of each room.
Housekeeping Report

Room Room Check-Out Turnover Room H/K Housekeeper

No. Type Date Occupancy Status

B. Housekeeping Assignment Report

It is required for scheduling the room attendants and recording the room inspections.

C. Housekeeping Occupancy Report

This report shows the list of guests who have checked-in the hotel with details such as number
of adults and children, number of nights, and housekeeping status. This report is generated for
the occupied rooms, rooms expected to be occupied, checked-out rooms, and vacant or
blocked rooms. This report is generated for scheduling rooms for cleaning.

OCCUPANCY REPORT

Rm Rm Guest Name Adult Child No. of Turn Over H/K Status

No. Type Nights Date

9
 What’s more?

Direction: A. Matching Type. Match Column A with its corresponding pair in Column B.
write the letter of your answers in your quiz notebook.

Column A Column B
1.Housekeeping-Security a. Repair pipes and electric
Department Coordination points in the guest rooms.
b. Collect soiled uniforms
2. Housekeeping-Human
from the maintenance staff
Resource Department
and provision of ready
Coordination
uniforms to them daily
c. Collect soiled uniforms
3. Housekeeping-Sales and from the engineering and
Marketing Department Technology staff and
Coordination provision of ready uniforms
to them daily.
d. Collect soiled uniforms
from the accounts
4. Housekeeping-Food and
department and provision of
Beverage Coordination
ready uniforms to the
accounts staff daily.
e. Collect soiled uniforms
from the porters, doormen,
5. Housekeeping-Front Office
drivers, and provision of
Coordination
ready uniforms to them
daily.
6. Housekeeping-
f. Prevention of fire and
Maintenance Department
thefts in the hotel.
Coordination
7. Housekeeping-Engineering g. Hiring of new staff for the
Department Coordination housekeeping department.
h. Supply of promotional
8. Housekeeping-Accounts brochures, rate cards, or
Department Coordination other items such as pen
stand in the guest rooms.
i. Placement of special guest
9. Housekeeping-Uniformed
amenities in guest rooms
Service Department
such as VIP amenities or
Coordination
welcome drink.
10. Housekeeping Control j. Collecting work reports
Desk from staff.

10
 What I have learned?
Direction: Fill the blanks with word/s that will complete the statement. Write your answers in
your quiz notebook.
1. Checklists help to ensure all work is done appropriately without anything left to be
completed. There are various checklists referred and filled by the housekeeping staff.
Some important ones are: ___________________, ________________,
_________________, ____________________, _________, _____________,
____________________, ___________________.
2. The registers are used to record important information. They are very helpful when the shifts
and staff on duty changes, and while working too. The registers serve the purpose of keeping
clear and timely records thereby fostering good communication.
3. The housekeeping control desk is the hub or a single point of contact for all hotels
housekeeping staff. At the control desk, the new information is fetched and it is distributed
among the relevant staff.

What I Can Do?

Direction: The forms below are the different kind used in the housekeeping and front office. Identify
what kind of form and fill out the form.

1.

O __ C __ __ __ __ C __ __E__ __ R __

Rm Rm Type Guest Name Adult Child No. of Turn Over HK Status

No. Nights Date

2.

__O__ __ __ K__ __ __ N __ R __ __ __ R __

Room Room Check-Out Turnover Room Occupancy H/K Status Housekeeper

No. Type Date

11
 Assessment

Direction: Multiple Choice. Choose the correct answer and write it in your quiz notebook.
1. It records the instructions or notes relevant to the guest rooms and adjacent area.
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

2. This register records the list of all rooms and their current status such as V, VC, OOO,
OOS, etc.
a. Missing Article b. Guest Supplies c. Room Status d. Expected Arrival

3. It keeps the track of pre-registered guests and their profile as Regular/VIP/Other, Marital
status, expected check-in time, and any special request to be fulfilled.
a. Missing Article b. Guest Supplies c. Room Status d. Expected Arrival

4. It refers to the coordination to prevention of fire and thefts in the hotel.

a. Housekeeping-Security Department Coordination b. Key Register
c. Guest Call Register d. Damage/Breakage Register

5. They are responsible in employing of new staff for the housekeeping department.
a. Housekeeping-Human Resource Department Coordination b. Key Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

6. Which department is responsible in the supply of promotional brochures, rate cards, or

other items such as pen stand in the guest rooms?
a. Housekeeping-Sales and Marketing Department Coordination b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

7. They are responsible in the placement of special guest amenities in guest rooms such as
VIP amenities or welcome drink.
a. Housekeeping-Food and Beverage Coordination b. b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

8. Who is in charge for collecting work reports from staff?

a. Housekeeping-Front Office Coordination b. Guest Call Register
c. Housekeeping-Security Department Coordination d. Guest Call Register

9. What kind of register makes the housekeeping staff easy to keep the track of clean and
soiled laundry?
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

12
 10. What kind of register is asked if it is used to list and track the issued keys of the guest
rooms, mater keys of the rooms and important safes, and floor keys?
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

11. It records any personal article found in the hotel premises.

a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

12. It is in this register where the damaged and broken hotel properties found inside the room
are placed.
a. Linen Control b. Key Register c. Lost and Found d. Damage/Breakage

13. This register is maintained to record guest supplies.

a. Guest Supplies b. Key Register c. Lost and Found d. Damage/Breakage

14. What kind of register will be used for the missing articles and items from the check out
room?
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

15. This register is maintained to record the delivery and recovery of the loan items given to
the guests.
a. Missing Article b. Guest Supplies c. Guest Loan d. Guest Call

Additional Activities

Direction: While working, the housekeeping department needs to coordinate with the following
departments. Identify the following departments after which, list at least one activity that needs
coordination. Two points each number.

Other Departments Activities

1 2
3 4
5 6
7 8
9 10
11 12
13 14
15 16
17 18

13
 14
Assessment
1. D
2. C
3. D
4. A
5. A
6. A
What I can do 7. A
8. A
All entries are 9. A
correct as long 10. B
as it answer the 11. C
question/what is 12. D
13. A
asked 14. A
15. C
What’s New What I Know
What’
1. a
s D G U E S T C A L L K D 2. b
more? E G U E S T L O A N E A 3. c
X P Y M
P A R A
4. d
1. F 5. a
E R E G
2. G C T G E 6. b
3. H T U I R 7. c
4. I E R T E
D E E G 8. d
5. J A R I 9. a
6. B R S 10. b
7. C R O O O S T A T U S T
M I S S I N G A R T I C L E
11. a
8. D 12. a
V R
9. E A L I N E N C O N T R O L 13. a
10. A L O S T R E G I S T E R 14. a
15.a
Answer Key
References

Amelia Samson Roldan. Housekeeping management Revised edition 2010

BEST Module in Housekeeping NC II

https://www.pinterest.ph/pin/802766702315162614/

https://i.pinimg.com/236x/88/ca/aa/88caaa88d14c9a0678959cf3c5df7d38.jpg

https://www.pinterest.ph/pin/623678248386478294/

https://www.pinterest.ph/pin/825636544172691731/

15
 For inquiries or feedback, please write or call:
Department of Education – (Bureau/Office)
(Office Address)
Telefax:
Email Address:

16