Mystery Shopper Questionnaire for S

Question Category
Number

1 Restaurant Appearance

2 Staff Appearance
3 Customer Service
4 Order Accuracy

5 Speed of Service

6 Menu Knowledge

Cleanliness of Tables and

7 Seating

8 Food Quality

9 Presentation of Food

Availability of Condiments and

10 Napkins

11 Restroom Cleanliness

12 Overall Experience

Additional
13 Comments/Suggestions
 Mystery Shopper Questionnaire for Subway Restaurant

Question Rating 1 Poor-5 Excellent

How clean and well-maintained was the restaurant?

Were the staff members neat, clean, and wearing Subway uniforms?
How would you rate the friendliness and helpfulness of the staff? 1 (Poor) - 5 (Excellent)
Was your order prepared accurately as per your specifications? 1 (Poor) - 5 (Excellent)
How would you rate the speed of service from placing your order to receiving your
food? 1 (Slow) - 5 (Fast)

Did the staff have a good understanding of the menu items and ingredients? 1 (Poor) - 5 (Excellent)

Were the tables and seating areas clean and well-maintained? 1 (Poor) - 5 (Excellent)

How would you rate the taste and quality of the food items you ordered? 1 (Poor) - 5 (Excellent)

How appealing was the presentation of your food? 1 (Poor) - 5 (Excellent)

Were condiments, napkins, and other essentials readily available and well-stocked? 1 (Poor) - 5 (Excellent)

How clean and well-maintained was the restroom? 1 (Poor) - 5 (Excellent)

How satisfied are you with your overall experience at the Subway restaurant? 1 (Not Satisfied) - 5 (Very Satisfied)

Please provide any additional comments or suggestions for improvement.

Comments/Remarks