Registration and use of chat

tools on NSoft Support page

User Manual

Version 1.1

October 15, 2019.

Content table:

Registration ..................................................................................................................................... 3
Password Setup .............................................................................................................................. 6
Starting Zendesk Chat .................................................................................................................... 9
Starting Zendesk chat via Mobile Channel .................................................................................. 11
Ticket and Chat History ................................................................................................................ 13

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 Registration

If you haven’t previously created an account on NSoft Support website https://support.nsoft.com,

it is necessary to do the following steps:

1. Go to the website https://support.nsoft.com and perform a Sign In.

2. On the pop-up window perform a Sign Up.

3
 3. Fill in the mandatory fields and press Sign Up button.

4. After confirmation is done, You will receive an email with a password set up link.

4
 5. Click on the link, fill in the new password and then confirm, after these steps You will be
automatically logged in to the website.

5
 Password Setup

If You have previously been sending emails to support@nsoft.ba or support@nsoft.com

addresses than You already have an account created on NSoft Support website
https://support.nsoft.com, all you need is to set up a password for which following steps are
required:

1. Go to website https://support.nsoft.com and do a Sign In.

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 2. By clicking on Get a password You will generate an email which contains reset password
link.

3. Click on the reset link in the email and set up a password after which You will be
automatically logged in to the website.

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8
 Starting Zendesk Chat

After You have been logged in to NSoft Support website, to launch Zendesk Chat option You will
have to do the following steps:

1. In the lower right corner click on Chat icon.

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 2. Chat window in which You need to input Name, E-mail address, and optional starting
message will open, after that all you need is to press Start Chat button.

3. After Start Chat button is clicked You may start the conversation with our Support team.

10
 Starting Zendesk chat via Mobile Channel
To access to the mobile version of Zendesk Chat-a is performed via browser and link
https://support.nsoft.com, please follow the steps in the text :

1. In lower left corner of the webpage click on the Chat icon:

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 2. Chat window will appear in which You need to input Name, Email, and optional starting
message after which it is necessary to press the Start Chat button. After previous steps
are performed you can start communication towards Support team:

12
 Ticket and Chat History

Ticket and chat history can be accessed on the following webpages:

1. In the upper right corner of webpage click on the Profile drop down menu, then click on
My Activities:

2. On newly opened webpage please click on the Requests button after which My
requests tab will be selected automatically.

a. On My requests you can check tickets which you created via your email address:

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 b. On Requests I’m CC’d on tab you can check in which tickets is your email added to
CC:

c. On Organization requests tab you can check tickets from your organization which
are created by other users from your organization:

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 NOTE: You may leave additional comments and add other people to CC of the created
tickets so topics can be followed through or if additional communication has to be
performed.

If You have any uncertainties feel free to contact us back at support@nsoft.com.

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