HOCHIMINH CITY UNIVERSITY OF FOREIGN LANGUAGES

AND INFORMATION TECHNOLOGY

DEPARTMENT INTERNATIONAL BUSINESS
ADMINISTRATION
-----***-----

BÁO CÁO CUỐI KHÓA

BODY LANGUAGE

Student’s name 1: Đỗ Thị Tường Vi

Student’s name 2: Lê Thị Tuyết Xuân
Student’s name 3: Bùi Thị Trường Vy
Class: KD2102
Course: ESSENTIAL ACADEMIC
SKILLS
Instructor: Ngô Văn Bình

HCMC, January/2022
HOCHIMINH CITY UNIVERSITY OF FOREIGN LANGUAGES
AND INFORMATION TECHNOLOGY
DEPARTMENT INTERNATIONAL BUSINESS
ADMINISTRATION
-----***-----

BÁO CÁO CUỐI KHÓA

BODY LANGUAGE

Student’s name 1: Đỗ Thị Tường Vi

Student’s name 2: Lê Thị Tuyết Xuân
Student’s name 3: Bùi Thị Trường Vy
Class: KD2102
Course: ESSENTIAL ACADEMIC
SKILLS
Instructor: Ngô Văn Bình

HCMC, January/2022
Table of content
Part 1. Knowledge bases .............................................................................................. 1
1.1. Reasons for choosing the topic.......................................................................... 1
1.2. Background theory ............................................................................................ 1
Part 2 Main content...................................................................................................... 2
2.1) Preliminary survey outline ............................................................................... 2
2.2) Analyze and evaluate results, focus on results, provide solutions ................ 3
Part 3 Advantages, methods ........................................................................................ 5
3.1) Avantages ........................................................................................................... 5
3.2 Methods ................................................................................................................ 6
Part 4 Conclusion ......................................................................................................... 7
REFERENCES ............................................................................................................. 8
 1

Part 1. Knowledge bases

1.1. Reasons for choosing the topic
When you communicate with others, the language is only 7%. Voice tone accounts
for 38% and body language is the most important at 55%. For this reason, body language
factors determine the success or failure of an interview, especially if you are attending an
interview. Therefore, most people today need to use body language.
1.2. Background theory
The author's major is business administration. The following author will summarize
the field of study. What is Business Administration? Business administration is the
performance of administrative acts in the business process to maintain and develop the
business of one or several enterprises in the industry. People who perform business
administration activities or call them is an administrator of an enterprise who conducts or
manage business activities and makes decisions, effectively org human and other resources,
direct anime all activities towards the common goal of the enterprise. organization. Business
administration is a discipline that trains future managers, thus acquiring a very broad
knowledge. will know the basic knowledge and operating principles of the departments in
the company, thereby making the right decisions to develop.
Next, What is Business Administration?
There are two majors in business administration: marketing and human resource
management
• Marketing: In marketing, there are two sub-sectors: Agency and Client. For Client,
you can work in 3 main departments: Brand Management, Trade Marketing, and Research.
For agencies, there are 8 common types: Advertising (IMC), PR, Event/Activation, Digital,
Production, Research, Media, Media Publisher.
• Human Resources: The main tasks of a human resources officer are staff planning
and recruitment, staffing arrangement, staff training and development, employee evaluation,
employee motivation, and many other tasks. other works.
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When going to school, in addition to the compulsory political theory subjects, you
will learn the most basic and most general things such as management, microeconomics,
basic marketing, principles accounting, econometrics…
After having the most basic knowledge of economics, they will begin to study more
specialized subjects such as Business Administration, Marketing Management, Financial
Management, Research Methods in Business, Risk Management. , Project Management,
Stock Market, Business Statistics, Leadership,...
What will you do after graduating from business administration?
Authors can challenge in many different fields. However, before working in any field, the
author must also learn in-depth knowledge of the industry. You will be the one to make
plans for your company (Source: William Johnson Marketing). You will create a marketing
plan for the company,...
This industry requires patience, ingenuity in the use and management of human
resources to both promote the ability of employees and the solidarity of employees. You
have to be someone who dares to do things that other people only dare to think. two
necessary and sufficient factors are effort and bravery. If you have decided to study
management, you must dare to think things that others do not dare to think and do things that
others have not dared to do. And sometimes, you need a little bit of risk for decisions.
But in the short term, when learning, you must practice presentations because you
will give a lot of presentations in the school environment and even later work at the
company. And one key to successful presentations, attracting listeners is to use body
language fluently. Here, the author shares an in-depth analysis of this part as well as the
main content of the article.

Part 2 Main content

2.1) Preliminary survey outline
The author has surveyed some students to have a more objective view of the
importance of "body language" by the form of google form. Time is one week to be able to
summarize the results. With questions like these: “Is body language important?” “When do
you want to convey an opinion, which is more important?” “Should we ignore theoretical
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body language and express ourselves? Why?” Many people are very interested and excited
about this topic because they also want to know and learn somebody's language skills to
make your presentation more perfect, thus helping the author to this survey. Most of you
think that body language is very important. And you also think that sometimes there should
be a combination of body language in theory and creating a substance of your own. By doing
so, the author has gathered a lot of information for this essay.
2.2) Analyze and evaluate results, focus on results, provide solutions
Author's survey about body language: https://forms.gle/ZrDPcys8LWhQj7jd6
After the survey, the author got the following results:
• The subject

Which year are you in?

Freshman Sophomore Junior High School

Figure 2.2.1

Closely following the results, the subjects were young people who liked the object of
asking many things, being modern and having dynamic and youthful thinking. These are the
subjects that the author will explore thinking about body language.
• Critical level

When do you want to convey an opinion, which one

is most important?

Verbal language Voice Body language

Figure 2.2.2

In the survey, 67% said that verbal language is very important in conversation and
only 9% said that body language is important. Therefore, body language occupies a small
 4

part in a conversation but also shows that body language is necessary to convey information
effectively. This is seen in the question that the author posed: “Should we ignore body
language so that we are not confined to the framework but express ourselves to the whole
(Yes/No)? Why?” and most people say no:
“No, because body language still has a lot of advantages, especially for people who
are unable to speak (speech with impairments). When using body language we feel ourselves
and the other person feels more respected. Body language also partly shows the life force of
the person who has lost the ability to speak. If we know how to combine spoken language
and body language, the communication will be more interesting and lively. ”
“No, because body language helps us gain new understanding, helps us to
communicate more diversely. Being able to communicate with people in a short but easy-to-
understand way can also help us to be able to communicate better. closeness to people with
disabilities helps them overcome difficult complexes in life.”
“No, because body language helps us release energy as well as anxiety when
communicating or anything when using good body language can create a first impression
with the communicator, can also support us to "rescue" in some cases where we find it
difficult to express in spoken language. However, it is also necessary to know how to use
body language in a reasonable way, suitable for the situation to achieve optimal and
maximum effect, and to express yourself in the best and best way.
“No. because sometimes body language is also very necessary, if you are afraid to
talk, you can use it to express your feelings, not be restrained.”
When combined with body language, the dialogue will become interesting and lively
without causing boredom to the participants. Body language is a useful “tool” for making an
impression with somebody, such as:
• Body language through the eyes.
• Body language through the hands.
• Body language through your legs.
• Body language through smiles.
• Body language through posture, posture
• Body language through eyebrows
 5

• Body language through grinding teeth

• Body language by copying body language
• Body language through constant nodding
• Body language through distance when communicating

Part 3 Advantages, methods

3.1) Avantages
How does body language have an advantage in communication? Especially, Sign
language, "mute language" is not spoken, but its meaning is very important. And, there are a
lot of useful.
✓ Easy connection with those around you
Communicating with someone you've just met maybe shyer and less talkable. At such
times, body language in communication is an important factor in determining whether you're
gaining sympathy for your partner. Your partner can rely on your body gestures to guess if
they should connect with you. Therefore, if you understand the meaning of each movement
and gesture, you can express a desire to communicate before speaking.
✓ Avoid unnecessary conflicts.
Just as the sharpness of speaking is easily misunderstood and causes unnecessary
friction, it can be difficult to choose words. Body language in communication also helps to
effectively relieve the situation. It may not be eloquent, but if you have good facial
expressions and gestures, you can keep the other person's compassion.
✓ Upgrade your self-image
Good control of body language in communication is not easy. To do this, you must be
the one who masters your personal feelings, understands the meaning of every gesture, and
is always sensitive to communication. Proper management of body language in
communication is not easy. Over-the-scenes movements in communication can make your
actions ridiculous and meaningless, and sometimes create a sense of contempt for others. If
you control it and use it in communication, you will surely receive great kindness from those
around you.
✓ Increase persuasion in words
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This is especially important for business people. If you don't agree, it's not easy to win the
trust of your customers. Sometimes, others may know that you are as dishonest as the
movements of your hands, feet, or eyes.
3.2 Methods
Then, Is the importance of body language in communication when interviewing help?
In a job interview, what employers want to evaluate isn't just your professional
competence. Professionalism plays an important role for them to decide whether to hire you
or not. Body language in communication plays an important role for them to decide whether
to hire you or not. Experienced hiring managers always understand. So your kind gestures
will greatly support the career skills that you will develop later.
How to say hello.
Don't wave or say hello too intimately so as not to make the interviewer feel rude and
respected. You can bow your head a little or shake hands. Show respect by holding the other
person's hand with one hand and supporting the other's elbow or wrist.
Make open eye contact.
The eyes are an indispensable body language when communicating with employers.
Often look the other person in the eye during conversations. Your eyes should focus on what
they are saying, not on the dull, lifeless expression.
Show confidence
There is nothing better than a candidate who is confident in what he can bring to the
business. And body language in communication can help brighten that confidence. Keeping
your back straight will push your chest higher, your shoulders will be more relaxed, and
your confidence will increase.
Say goodbye politely.
Don't forget to show off your body language in important communication before you
leave. In addition to shaking hands, smile brightly and show comfort.

➢ This will help show that you have had a very open conversation and have been
given the opportunity. Likewise, you make a good impression on employers by
passing on positive energy to them.
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Part 4 Conclusion
Body language plays an extremely important role when we communicate as well as a
present because it accurately reflects what is going on around us. Body language enriches
the language when presenting as well as communicating. Sometimes you don't need to say
much because your eyes, expressions, and actions say all that you need to convey. Practical
application of body language can be in daily communication, whether in life or work… The
combination of language and gestures helps us to express ourselves comprehensively and
leave an impression. deeper impression for the listener. However, from the very beginning
of any communication, body language must be used wisely, skillfully, and methodically.
Avoid overuse so as not to be counterproductive. If done right, it will save time and reduce
unnecessary conflicts or related problems.
 8

REFERENCES

“ Ngành Quản Trị Kinh Doanh”, wikipedia

(https://vi.m.wikipedia.org/wiki/Qu%E1%BA%A3n_tr%E1%BB%8B_kinh_doanh?f
bclid=IwAR3BGdPb1EziUspj5uB8bMKI3YjjWDLmDfWa_oAFgqUeYtG3BvYyJw
wenvI)

“Ngôn ngữ cơ thể”, wikipedia, n.d

(https://vi.wikipedia.org/wiki/Ng%C3%B4n_ng%E1%BB%AF_c%C6%A1_th%E1%
BB%83)

“ Why is body language so important?”, EHL Insights, n.d

(https://hospitalityinsights.ehl.edu/body-language-important)

“ 8 ngôn ngữ cơ thể trong giao tiếp bạn cần học ngay!”, Tien Tran, 29/12/2021
(https://glints.com/vn/blog/8-loai-ngon-ngu-co-the-trong-giao-tiep-ban-can-hoc-
ngay/#.YcwjqmDP3IU)

“ Is Body Language A Language, And Is It Universal”, Thomas Moore Delvin,

September 19, 2019 (https://www.babbel.com/en/magazine/body-language)

“ Ngôn ngữ cơ thể - Body Language”, 15 Phut Founder, n.d (https://15phut.vn/ky-

nang-giao-tiep/ngon-ng%e1%bb%af-c%c6%a1-th%e1%bb%83/)

“ Giải mã ngôn ngữ cơ thể từ đầu tới chân”, unica, 13/10/2021

(https://unica.vn/blog/giai-ma-ngon-ngu-co-the)

“16 Essential Body Language Examples and Their Meanings, SCIENCE OF

PEOPLE, n.d (www.scienceofpeople.com/body-language-examples/)