Sr.

No Competencies
1

Innovation: Generate new ideas for Generate ideas to solve problems in

1 innovative Solutions own areas

Change agent : Openness & willingness to Implements Changes

2 change

Empowerment: Delegate authority for Effectively discharges responsibilities

3 fulfillment of responsibility in own work area

Takes responsibility and complete

4 Owenership:Assume total responsibility task

Result oriented : Willingness to

Solve routine problems as identified
5 understand the views of all involved and
and as per policy
drive toward a solution

Be able to learn within his own job

Developing self/ others: Identity and build area and into other assigned areas
6 ones own capabilities and assess / evaluate ones own
performance

Team Player : Align self objectives with Functions effectively as a team

7 team objective to achieve common goals member in his own work area and
generally aligns with team objectives

Analytical : Interpret data abstract inputs Obtain and analyzes available and
8 and draw purposeful conclusions standard data for day to day work

Business Leadership/ Entrepreneurship : Gathers all accessible sources and

Seize opportunities quickly with communicates information on
9 acceptable level of risk to companies industry to others including
benefit supervisors.

Negotiating Skills: Achieve desired Ability to negotiate with in clearly

10 objectives in a win - win manner defined guidelines in own work area
 Planning & organisation: Understanding
the task and potential and anticipated Able to identify various milestones
11 hurdles .Break them into measures and hurdles in given assignment
milestones with time frames

Presentation & Communication Skill : Convey ideas and information clearly

and accurately to own colleagues or
12 Ability to put across ideas effectively in
customer or business partners in
verbal ,non verbal and written form
own job area

Process Management: Define complex Discuss document and communicate

13 activities into simple steps with existing process within own work
predetermined inputs & outputs areas.

Project Management : Plan coordinate Ensure completion of the tasks

14 and implement a set of activities based on assigned to him with in given time
agreed situation frame and constraints

understand the deliverables in his

Technical Competence: Theoretical and job assignment and uses the tools
15 practical expertise needed to fulfill and techniques to fulfill his/her
functional requirements responsibilities

Understand basic customer needs

16 Vision & strategy : and expectations with respect of
Vison & strategy

Business awareness :Understanding and Understanding the complexities of

17 appreciations of various complexities and own work and collects feedback data
issues affecting the business on all issues and problems affecting
the business

Quality : Continuously identify and Understand & identifies lacunae in

18 evaluate best practices system and follows standard and
processes in own work area

Customer focus: Meet and exceed explicit Understands and delivers as per
19 and implicit customer experience stated requirement
 Finance Acumen: Focus on value for Have an understanding of basic cost
20 money ensuring financial discipline, benefits and ensures cost control as
viability per norms in his work area

Stakeholder care: Understand the fulfill Regularly meets and shares

21 expectations of those having a stake in the information with 1st level
organization stakeholders(customer,colleagues)

Relationship Building: : Understanding and Follows guidelines and meets the

22 established mutual interdependent and expectations of colleagues and
meet implicit and explicit expectations customers in own work area

23 Ethics/Integrity:Honesty.truthfulness Be factual & truthful

The ability of the owner/decision

maker to accept new ideas and
24 Business Resilience adopt new practices to quickly
recovering the original shape that
will bring the desired results.

Ablity to identify the purpose of your

25 Decision making
decision and gather information. .

NB:

Distribution of Designation
Supervisor level
Jr Management Executive to Sr.Executive
Management Cadres Asst Manager to Deputy Manager
Middle Management Cadre Manager to Sr Manager
Sr. Management Cadre Deputy General Manager to AVP Level
Top Management VP & above level
 Rating & Description of the competencies
2 3

Generate ideas and optimize existing methods Introduce and adapt new ideas and concepts
in his own group area to existing process for improvement in
department

Monitor implementation of policy changes, Clarify issue related to new policies ,review
communicate need for changes, process discuss and recommended changes in strategy
feedback,response,be open to new ideas to and be open to new ideas in resolving
resolve issues or problem problems and clarifying issues

Ensure proper implementation of authority in Develop and encourage members in function

own department to use the delegated authority effectively.

Takes responsibilities for his work area and Assumes responsibility for ones own
ensures planning and review mechanism to department and also promotes. encourages
achieve objectives of the group others to fulfill their responsibilities

Identify discuss and resolve problems and Publicize ,promote and obtain acceptance of
address root causes to ensure non repetition problem solving schems(including
in his own group modifications) in his own department

Be able to learn and develop company

objectives and to assess own contribution Be able to learn and think globally within an
with in the frame work of company industry /market segment and to position own
performance professional level

Ensures team work amongst team members Leads and is involved in cross functional teams
and takes responsibility for team results and set standards for team work

Analyzes interprets uses data to arrive at Solves non routine issues in a logical way and
conclusions and recommends actions recommends most effective actions and
strategies / solutions

Analyzes information ,opportunities and Identifies the available opportunities and

analyzes the potential of company to utilize prepare plans taking into consideration risk
the opportunity. Discuss with others investments. Implements plans to capitalize
inhousecapabilities and exploit and achieve results

Can carry out negotiation of routine business Ability to negotiate complex functional
matters in a win - win manner (including non commercial) issues and
situations with full awareness.
 Creates guides and coaches others in
Develop and implement the planning formulations of planning modeless and
modeless in own group successfully includes the culture/concepts in his own
function

Ability to convey complex messages across
senior level person in own & other
organization and optimally uses tools
techniques and behavior to add values to
company Business
Convey ideas and concepts concisely and
clearly to generate interest and acceptance
among both internal external groups. Ability to
address critical issues and motives audience to
accept new dimensions/ directions

Identify and select benchmarks convert

Discuss identify monitor improve and control procedures into new process serving whole
processes effectively in own department. function/division using most current methods
and tools

Plans activities for small projects limited to Organize resources for project implementation
involvement of the members from the group. plans coordinate and reviews Activities among
Coordinate and reviews to ensure timely department to ensure timely completion
completion. within the cost budget

Value additions to solutions advises and

shares with others .Sufficient theoretical and Solve on routine problems and preempts
practical knowledge for fulfilling problems .Able to advice others (in depth
responsibilities with in own area knowledge of theory and practices of business)

Proposes alternate /more effective and

innovative solutions w.r.t Vision & strategy Looked upon as a consultant for his mastery in
based on the understanding of customer Vision & strategy in any specific area
needs

Sets up and operate systems and procedures Understanding the business complexities in
for data collection analysis and feedback in context of entire organization across function
his own group identify and process changes in own function
areas in line with organizational needs

Understand benchmarking activities and uses Undertake periodic activities to quality

and applies benchmarking method to standards devise methods benchmarking in
activities in own job area departmental operation and efficiency

Implement performance monitoring Set performance monitoring mechanism,

mechanism, escalate dissatisfaction and identify address and solve service problems
organize resources to fulfill customer and escalate unrecoverable problems when
expectations necessary
Work with in budget and aims for maximum Develop budget plans for the department cost
value at minimum cost .Initiate cost control; management and initiatives action to increase
measures in own work area margins

Implementation mechanism to meet share Identify parameters set up mechanism gather

information and obtain feedback 1st level feedback and discuss strategy with supervisor
stake holders & business partners regarding1st level stakeholders expectation &
satisfactions

Plan build long term relationship across

Identify & understand ,meet expectation in interdependent departments functions and
terms of mutual dependents among team customers Gathers feedback and address
members including customers escalates gaps identified

Ensures an environment based on honesty

and facts and alerts supervisors to dishonest Promote honest & trustworthy environment
or truthful behavior and take corrective actions when required

The business plan must be adaptable to the
highly volatile market situation. Anything
from legislation, technology, category
competition , consumer attrition,
manufacturing or service issues can affect the
proposed strategic direction.
Continuously monitor competition. Absolutely
a must-- so as to know or figure out their game
plan.So that the ratio of energy returned or
recovery from deformation,to the work input
required to produce the deformation

Identify the principles to judge the Evaluate each choice in terms of its
alternatives.Brainstorm and list different consequences. Determine the best alternative.
possible choices. Generate ideas for possible Put the decision into action.
solutions.
 4 Supervisor

Facilitate & promote new ideas and concepts

to business processing & opportunities to
ensure competitive advantage

Keep in touch with signifying changes in way

of doing business by being active in business
community and to identify initiate and obtain
feedback on required changes in strategy.

Set standards for empowerment by setting

process of delegation.

Takes full responsibilities by

functional/division group to meet corporate
objective in a transparent manner and a
communication effectively

Create environment to freely communicate

problems, set up mechanisms efficiently for
problem solving and encourage escalation a
towards ultimate resolution of problems

Be able to dependent own expertise and to

broaden general work culture/work ethics a
and derive others towards the same

Creates environment of faith and trust

promotes team efforts and ensures
involvement of team members and rewards a
based on collaborative efforts

To have systems developed for t total in

depth analysis and get to the root of the issue a
/ problems conations/opportunities

Demonstrates and encourages

diversifications and growth strategies
through new services expansions and
acqusitions.Formulates initiatives to
encourage entrepreneurship and works with
industry / regulatory bodies to help growth
and expansion

Ability to negotiate at a company level on

issues of major strategic importance/joint a
venture / deep/ level partnership
Approve and control effective plans and
measurement processes in a conflicting
environment or restructuring of the planning a
process keeping company objectives in view

Demonstrate the various technique and

strategies to communicate and impress
audience effectively at every forum. Creates a
policy for effective communication through IT
and others methods and promotes it.

Design best work flow process, demonstrate

compliances with best practices and
continuously review and initiate a
improvements in processes to serve
corporate strategies and objectives

Identifies and conceptualizes the project

including resources. Carries out project
appraisal/evaluates and identifies the cross
functional team for its implementation

Viewed and acts as on expert and trainer,

generally referred to for guidance not based a
on hierarchy.

As an authority delivers lectures write papers

on various technical and Business
Development application aspects

Understand business parameters based on

periodic review of business and set corrective
measures for business plans and strategies

Evolve a process to get continuous inputs or

standards and promote quality standards
across the functional / division and even in a
the company

Identify define set communicate and monitor

adherence to standards for customer care
address and resolve untreatable customer a
problems and mobilize company resources to
meet key customers future needs
Set financial strategy ensures implementation
and set standards to maximize returns on
human financial and fixed assets deployed in
the functions/ divisions/company

Set and communicate stds of stakeholders

care monitor review feedback ensures
corrective action is taken and maintain
transparency in company operations for
maximum level of fulfillment of stakeholders
expectations

Set stds and mechanism for promoting

encouraging and initiating processes for
building long term relationship internally &
externally

Set and fulfill standards by always meeting

commitments and promises being consistent
makes unbiased decision & communication a
transparently based on objective input

Internal open communications with staff to

keep them updated and to take on board
suggestions -- leads to strong buy-in's which
in turn shows through service deliverables
and puts the brand in very good light to the
customer.

Analysis the outcome of decisions and action

steps.
 Applicability
Executive & Sr.Excutive Asst Manager & Deputy Manager Manager to AGM

a a

a a

a a

a a

a a

a a a

a
a a

a a a
a a a

a a a

a a a

a a a

a a a

a a a
 a

a a a

a
DGM to AVP VP & Above

a a

a a

a a

a a

a a
a

a a

a a

a a

a a
a a

a a

a a

a a

a a