Professional Documents
Culture Documents
Unit Name
Date of Birth(DD/MM/YYYY)
Current Organization
Place
Jitesh Vilas Jadhav Yashwantrao
Restaurant Manager
Mumbai
Step 1: Recording Individual Preferences
Each person is to complete A Comparison Study of Managerial Values and indicate your
preference between the two alternatives of each of the following items by selecting the
appropriate numbers. Some alternatives may seem equally attractive or unattractive to you.
Choose the one that is relatively more like your current thinking.
There points are to be distributed for each item in any of the following combinations.
A 3
If you strongly endorse the (A) alternative over the (B) alternative, write 3 B 0
on the A line and 0 on the B line.
B 3
A 1
If you endorse (B) slightly more than (A), write B 2
Use only the combination of numbers shown in the examples above. Try to relate each comparison to
your current managerial thinking regarding the most effective way to manage.
Time: 40 Minutes
Activity 00: A Comparison Study of Managerial Values
Goto TOP 1 of 12
2 When a manager is planning an operation and gets some of the ideas from
subordinates, the manager should include
the suggestions that are thought to be acceptable, remembering to thank all contributors for
A 3
their interests.
all suggestions in some modified form, whether initially good or not.
B 1
3 When a subordinate presents a new idea which goes against the manager’s convictions, the
manager should
B let the subordinate know that the boss will solicit ideas when needed.
2
4. When a subordinate runs into trouble carrying out a job, the manager should
A 2 give support and encouragement; the subordinate should learn that the manager
can be relied upon.
B 3 work with the subordinate for a common understanding of the problem so that
the difficulty can be corrected and eliminated in the future.
5 The manager who gets best results is one who tells subordinates what is expected
B 3 but realises that since people are people, they won’t be able to meet full
expectations.
______________________________________________________
Goto TOP 2 of 12
A
1 not force the issue unless it becomes a crisis.
B 3 bring the disagreement into the open and seek to resolve the subordinate’s
reservations to achieve understanding and agreement.
B 3 checking with each subordinate individually to get ideas and then pull these
together to make a plan.
establish the plan but make a positive effort to see that subordinates embrace it
A 3 in a positive manner.
1 there is not much that can be done about it except to live with it.
11 In order to get highest respect when reporting to a manager, a subordinate should relate
3 matters that the manager needs to know in depth, whether things are going well
or not.
1 only things that are out of line and require direct action from the manager.
12 Manager should exercise control in such a way that
1 subordinates are more or less on their own unless chronic problems become
crises.
3 detailed reporting is expected with expressions of approval for those who co-
operate.
13 Production should be
14 When a subordinate disagrees with the manager, the manager should listen to understand the
points of agreement as well as disagreement; then reach a sound agreement with the
3
subordinate to establish the best course toward the goal.
2 be direct but gracious, persuading anyone who questions that those in higher
positions have thought it through and know what is best for the organisation.
1 accepting, without comment, the work tempo subordinates set for themselves.
2 asking subordinates to set their own work tempo in order to create positive
feelings toward their job.
asking subordinates to set their own work tempo in order to create positive feelings toward
1
their job.
18 When a special assignment is given to a subordinate the manager should
1 outline the job for completion within a predetermined time schedule and tolerate
no deviations or excuses for failure to deliver.
3 assign the project a part at a time so that progress can be praised and the
manager can introduce corrections as needed.
Goto TOP 4 of 12
3 Show appreciation by easing off to relieve whatever tensions may have been
generated.
2 Have plans made for the next job and move people on to it as fast they finish the
previous task.
Listen to them with a positive attitude and pass those which imply no serious
criticism on your manager; sit in on the rest.
1 See that official information passes through organisation channels and use
informal channels t6o communicate unofficial information.
2 Pass through organisation channels what is in the best interest of others to know
and use informal channels to deal with the rest.
1
1 But let them arrive at their own plan, since they are more likely to follow it.
2
And work with them until the best plan is devised.
3 Explain reasons for the decision and that, although he or she is sorry, the
decision must stand.
1
Tell the subordinate that the decision will stand.
27 When unable to resolve a disagreement with a subordinate’s decision the manager should.
1
Postpone the discussion to some later time.
2 make the decision and let the subordinate know that his or her acceptance of it is
appreciated.
That since most formal appraisal situations are touchy and can lead to hard
1 feelings, experience on the job is the best teacher for correcting poor
performance.
Goto TOP 6 of 12
3
See to it decisions reached are based on shared understanding and agreement.
3 Talk to them separately to get the facts and then offer a solution that is fair to
both.
1
remain neutral since people are likely to turn against those who intrude.
1
Express appreciation, but never give information about internal matters.
3
Emphasize organisational strength and minimise any weakness.
3
Take quick and certain corrective action to ensure it will not be repeated.
1
Let it happen; best learning is through discovering one’s own mistakes.
Goto TOP 7 of 12
3 Develop goals and targets, to outline the work, and to decide how the work will
be done.
36 When faced with complaints from outside his or her department the manager should
2 Respond with assurances that the problem is not serious and will be solved
while taking steps to be certain internal morale is not affected.
3 Take corrective action internally, but don’t let outsiders know that the action
was taken.
37 When planning a job, managers should
3
Set individual responsibilities and tell each individual how this job is to be done.
2 Get with each individual and lay out the job the way the subordinate wants to do
it?
38 A manager should
1 Realise people don’t want to work too hard but see to it that they do enough to
get by.
3
Obtain production by making work meaningful to subordinates.
3 Show appreciation for what the subordinate has done to meet requirements and
ensure the subordinate understands expectations for the future.
Conduct the appraisal as required, but keep discussions from entering into areas
2 that are likely to cause conflict, raise concerns, or encourage expectations for
change.
3
Not high, but not low, as in this way subordinates will know they are fair.
2
Only as high as subordinates willingly accept.
1 The line of thinking of the manager’s superiors(s) to ensure there is not question
concerning who is right if subordinates resist.
42 When taking disciplinary action the manager should
2 convey disappointment and see to it that the subordinate renews his or her
loyalty and effort.
Be sure that the subordinate understands that the evaluation is being made
3 against facts, showing causes of successes and failures and then setting mutually
agreed upon improvement goals.
1 Leave subordinate alone; if problems arise the manager will learn of it through
routine channels.
3 Keep in touch with how those doing the work are feeling, making sure they
know of the manager’s concern and interest in their welfare.
45 When inducting a person into a job that is new to him or her, the manager should.
2 Tell what, where, when, and how, with numerous comments of encouragement
and positive expectations for the person’s quick learning.
Work with the person to set mutual expectations for performance, encouraging
3 initiative where possible, and introducing the idea of critique for measuring
progress.
Goto TOP 9 of 12
46 One way to obtain results from subordinates is to set goals for them and
2
Request their help if goals are not being met.
3
Ensure they meet expectations from the start.
47 When a job is completed, a manager should discuss it with those who did the work.
To help them learn, pointing out the group’s effective characteristics as well as
3 examining mistakes and suggesting improvements; individuals should be
encouraged to recommend reasonable suggestions for improvement.
2 To find out how the job went in order to recognise the group or individuals for
outstanding contributions, as appropriate.
48 When there is difficulty co-ordinating activities across divisions the manager should
3
Settle the issue through the established channels.
1
Remember that good feelings are important and not make an issue.
3
Ask each separately to try to stay a little later..
3
Get enough information to make the best decision on how work is to be done.
2
communicate decisions on how work should be done.
3 Point out in a convincing way the needs for unrestricted support, indentifying
the benefits the staff is contributing to the organisation by co-operating.
2 Convey his or her personal appreciation for the support as well as the
appreciation of all others who might be affected.
Goto TOP 10 of 12
52 When a subordinate resists doing things in the prescribed manner, the manager should
1 Let the situation ride for awhile, hoping for compliance, as people usually will
do what is expected of them.
3 Show the subordinate how rules are for everyone’s benefit and request
compliance for the good of all.
53 The manager is responsible for
1
Getting out highest production since people then will respond.
3
Avoid taking positions that might further the controversy.
1
Terminate the conflict while thanking people for expressing their points of views.
3 Keep up with the main points of progress and decide with those doing the work
if changes need to be made.
3
1 Allow subordinates to take the initiative since they will bring up problems that
they think are serious.
3 Check to see how others have handled such problems before and be guided
accordingly.
2
Use their own abilities of analysis to decide what should be done.
3 Involve subordinates through reviewing the plan in order to help them agree
with the way the work should be done.
3
1 Incorporate as many suggestions from subordinates as possible while
maintaining the basic accepted ways of operating.
Goto TOP 11 of 12
58 A manager can reduce resistance to change by
2 Emphasizing the positive aspects to people.
3 and subordinate should openly determine the cause of disagreement and resolve
it.
3 Prescribe the basic character of the changes and help subordinates understands
how their support benefits all concerned
Using the form on the following page, transfer the point distributions for each of
the 60 items. Total each column and verify that the totals ad up to 180. If your
columns do not add up to 180 points, check for an error in addition. If your
addition is correct, then check each item to be sure that 3 points have been
allocated between the A and B answers.
28 24 16 23 17 9 29 23 24 24 20 15
###
Total Each Column
Positon Applied for Restaurant Manager 9,9 9+9 9,1 5,5 1,9 1,1