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ZXUR 9000 UMTS

Radio Network Controller


Troubleshooting

Version: V4.11.20

ZTE CORPORATION
NO. 55, Hi-tech Road South, ShenZhen, P.R.China
Postcode: 518057
Tel: +86-755-26771900
Fax: +86-755-26770801
URL: http://ensupport.zte.com.cn
E-mail: support@zte.com.cn
LEGAL INFORMATION
Copyright © 2011 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by
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All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations or conditions
are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the
use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications
covering the subject matter of this document. Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter
herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History

Revision No. Revision Date Revision Reason

R1.0 2012-05-16 First Edition

Serial Number: SJ-20120319104909-021

Publishing Date: 2012-05-16(R1.0)


Content
About This Manual ......................................................................................... I
Chapter 1 Overview .................................................................................... 1-1
1.1 Skill Requirements ............................................................................................. 1-1
1.2 Related Documents ............................................................................................ 1-1
1.3 Preparations ...................................................................................................... 1-1
1.4 ZTE Technical Support ....................................................................................... 1-2

Chapter 2 General Troubleshooting ......................................................... 2-1


2.1 Checking Input Power......................................................................................... 2-1
2.2 Checking Power Distribution ............................................................................... 2-1
2.3 Checking Cable Connections .............................................................................. 2-2
2.3.1 Checking Clock Cable Connection............................................................. 2-2
2.3.2 Checking Service Cable Connection.......................................................... 2-5
2.3.3 Checking Connection with Cables of Other Types ...................................... 2-9
2.4 Checking LED Indicators ...................................................................................2-11
2.5 Checking Alarms ...............................................................................................2-11
2.5.1 Querying Active Alarms .......................................................................... 2-12
2.5.2 Querying History Alarms ......................................................................... 2-18
2.6 Querying software Version Information .............................................................. 2-21
2.7 Querying Hardware Version Information............................................................. 2-21
2.8 Querying MO Attributes .................................................................................... 2-22
2.9 Resetting a Board ............................................................................................ 2-23
2.10 Resetting RNC ............................................................................................... 2-24
2.11 Restoring a Backed-Up Data Configuration File ................................................ 2-25
2.12 Querying Logs................................................................................................ 2-26
2.13 Exporting Logs ............................................................................................... 2-26

Tables .............................................................................................................. I
Figures........................................................................................................... III
Glossary .........................................................................................................V

I
II
About This Manual
Purpose
This manual provides a guide for general ZXUR 9000 UMTS troubleshooting.

Intended Audience
This manual is intended for:
l Maintenance engineers
l Test engineers

What Is in This Manual

Chapter Summary

1, Overview Provides the information of preparations before


troubleshooting and the contact of ZTE technical
support.

2, General Troubleshooting Describes the general ZXUR 9000 UMTS


troubleshooting.

I
II
Chapter 1
Overview
This manual describes how to perform the general troubleshooting when users come
across RNC faults.
The troubleshooting procedures provided in the manual are implemented by OMC
engineers or field engineers.
Table of Contents
Skill Requirements .....................................................................................................1-1
Related Documents....................................................................................................1-1
Preparations...............................................................................................................1-1
ZTE Technical Support ...............................................................................................1-2

1.1 Skill Requirements


The troubleshooting engineers should:
l Receive the troubleshooting training.
l Get the troubleshooting authorization.
l Have a general sense of operations that may affect the running service and device
performance.

1.2 Related Documents


Troubleshooting engineers should read the following documents:
l Personal Health and Safety Information
l System Security Information
Troubleshooting engineers can refer to the following documents:
l ZXUR 9000 UMTS Radio Network Controller Hardware description
l ZXUR 9000 UMTS Radio Network Controller Parts Replacement Guide
l ZXUR 9000 UMTS Radio Network Controller Alarm Handling Reference
l ZXUR 9000 UMTS Radio Network Controller Product Description
l ZXUR 9000 UMTS Radio Network Controller Software Version Management
Operation Guide

1.3 Preparations
Before troubleshooting operations, make sure the following preparations are done:

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l Prepare the corresponding hardware components notified in the hardware-related


alarms.
l Get the access authorization for the faulty site.
l Prepare the necessary tools and instruments.

1.4 ZTE Technical Support


ZTE offers 7*24 technical support services. Users can get in touch with the ZTE technical
support personnel through the following contacts that are sorted by handling priorities:
1. Contact with ZTE local office for technical support.
2. Dial ZTE technical service hotline: +86–755–26771900
3. Fax to: +86–755–26770801
4. Send emails to: support@zte.com.cn
5. Log on to the ZTE technical support website: http://support.zte.com.cn

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Chapter 2
General Troubleshooting
This chapter describes the general ZXUR 9000 UMTS troubleshooting.
Table of Contents
Checking Input Power ................................................................................................2-1
Checking Power Distribution.......................................................................................2-1
Checking Cable Connections .....................................................................................2-2
Checking LED Indicators ..........................................................................................2-11
Checking Alarms ......................................................................................................2-11
Querying software Version Information .....................................................................2-21
Querying Hardware Version Information ...................................................................2-21
Querying MO Attributes ............................................................................................2-22
Resetting a Board ....................................................................................................2-23
Resetting RNC .........................................................................................................2-24
Restoring a Backed-Up Data Configuration File........................................................2-25
Querying Logs..........................................................................................................2-26
Exporting Logs .........................................................................................................2-26

2.1 Checking Input Power


Use a multimeter to measure the input terminal voltage for the cabinet power distribution
subrack. Verify that the input voltage meets the requirement of ZXUR 9000 UMTS power
supply.
The rated input voltage for ZXUR 9000 UMTS is -48 V DC. The allowed voltage fluctuation
range is from -57 V DC to -40 V DC.

2.2 Checking Power Distribution


The power distribution subrack provides power supply for all the ZXUR 9000 UMTS service
subracks. Make sure that the power distribution subrack is connected properly to service
subracks through power cables.
The following diagram shows the power distribution for a single service subrack, see Figure
2-1.

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Figure 2-1 Power Distribution

2.3 Checking Cable Connections


The ZXUR 9000 UMTS cables include the following categories:
l Clock cables
l Service cables
l Other types of cables

2.3.1 Checking Clock Cable Connection


The ZXUR 9000 UMTS clock cables include the following types:

l Line clock reference cables


l BITS clock reference cables
l Inter-shelf clock cables

Figure 2-2 shows the line clock reference cable connection for clock extraction through the
EGPB interface board.

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Figure 2-2 Line Clock Reference Cable Connection

Figure 2-3 shows the BITS clock reference cable connection. One end of a BITS clock
reference cable connects with the EGFS board in the master shelf, and the other end
connects with the DDF cable distribution frame for BITS clock output.

Figure 2-3 BITS Clock Reference Cable Connection

Figure 2-4 shows the inter-shelf clock cable connection.

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Figure 2-4 Inter-Shelf Clock Reference Cable Connection

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Note:
If a GPS clock is used, it goes into HOST-232/GPS interface of the EGFS board.

2.3.2 Checking Service Cable Connection


The ZXUR 9000 UMTS service cables include the following types:
l Media plane optical fiber
l Control plane cables
l Interface optical fiber
l Interface cables
l Interface E1/T1 cables
Figure 2-5 shows the media plane optical fiber connection.

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Figure 2-5 Media Plane Optical Fiber Connection

Figure 2-6 shows the control plane cable connection.

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Figure 2-6 Control Plane Cable Connection

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Figure 2-7 shows the interface optical fiber connection. One end of interface optical
fiber connects with an ESDTI interface board, and the other end connects with another
equipment such as an optical switch.

Figure 2-7 Interface Optical Fiber Connection

Figure 2-8 shows the interface cable connection. One end of an interface cable connects
with an EGPB interface board, and the other end connects with an optical switch.

Figure 2-8 Interface Cable Connection

Figure 2-9 shows the interface E1/T1 cable connection. One end of an interface E1/T1
cable connects with an interface board, and the other end connects with a DDF rack.

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Figure 2-9 Interface E1/T1 Cable Connection

2.3.3 Checking Connection with Cables of Other Types


The cables used by ZXUR 9000 UMTS also includes the following types:
l OMC network cables
l PD485 monitoring cables
Figure 2-10 shows the OMC network cable connection. One end of an OMC network
cable connects with an EGBS control plane switch board, and the other end connects with
a switch.

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Figure 2-10 OMC Network Cable Connection

Figure 2-11 shows the PD485 monitoring cable connection.

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Figure 2-11 PD485 Monitoring Cable Connection

2.4 Checking LED Indicators


Each board of the ZXUR 9000 UMTS system has running and status indicators. Some
boards have special function and feature indicators. The indicators not only reflects
the operation status of the corresponding boards, but also indicates the status of board
connection, optical connection, nodes, channels, and master/slave operation mode. The
board indicator status provides an important reference for fault analysis and fault location.
For the descriptions of LED status, refer to the Board chapter in ZXUR 9000 UMTS Radio
Network Controller Hardware Description.

2.5 Checking Alarms


The alarm system of the network management system gives alarm information in forms
of sound, light and screen output. The alarms involve information about hardware, link,
trunk, CPU and work load. Users can analyze and locate system faults through alarm
information.

For how to handle alarms, refer to ZXUR 9000 UMTS Radio Network Controller Alarm
Handling Reference.

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2.5.1 Querying Active Alarms


Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Alarms > Query Active Alarms. The Query Active Alarms dialog box is displayed,
see Figure 2-12.

Figure 2-12 Querying Active Alarms - Location Tab

2. Select an NE Type, and then select a network element or a board.


Table 2-1 describes the functions of buttons and radio buttons on the Location tab.
The same buttons and radio buttons on other tabs have similar functions.

Table 2-1 Descriptions of Buttons and Radio Buttons

Button and Radio Button Description

All NEs Active alarms of all Network Elements (NEs)


are queried.
The All NEs radio button is selected by default.

Specific NEs Active alarms of the selected NEs are queried.

Move the selected nodes (not including


subnodes) in the left box to the right box
(selection result set with nodes to be queried).

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Button and Radio Button Description

Move the selected nodes (including subnodes)


in the left box to the right box (selection result
set with nodes to be queried).

Remove the selected nodes from the right box.

Remove all nodes from the right box.

Filter NEs by keywords.

3. Switch to the Alarm Code tab, see Figure 2-13.

Figure 2-13 Querying Active Alarms - Alarm Code Tab

Table 2-2 describes the functions of buttons, radio buttons and check boxes on the
Alarm Code tab.

Table 2-2 Descriptions of Buttons, Radio Buttons and Check Boxes

Button, Radio Button and Check Box Description

All Codes All alarm codes are queried.


The All Codes radio button is selected by
default.

Specific Codes The selected NEs are queried.

Filter alarm codes by keywords.

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Button, Radio Button and Check Box Description

Select all nodes in the left box, and then click


to move the selected nodes to the right box.

Exclude the Selected All alarms codes but the selected are queried.

4. Switch to the Probable Cause tab, see Figure 2-14.

Figure 2-14 Querying Active Alarms - Probable Cause Tab

According to the international specifications, the ZXUR 9000 UMTS system has
standard codes for different types of alarms. The codes are displayed in the Probable
Cause tab.
The ZXUR 9000 UMTS system defines an alarm code and a standard code for each
alarm. Generally, a standard code corresponds to several alarms codes. For example,
the standard code 566 (Connection error) corresponds to both 198099803 (Broken
link) and 15010001 (Performance data collection delay).

If the selected codes in the Alarm Code tab do not have any corresponding
relationship to the selected codes in the Probable Cause tab, the query result is null.

5. Switch to the Time tab, see Figure 2-15. On this tab, users can select the Raised
Time and the (Un)ACK Time for alarms.

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Figure 2-15 Querying Active Alarms - Time Tab

If NEs in the network locates at different time zones, select the following radio buttons
as needed (the radio buttons are displayed only when the multi-time zones are
supported):
l NE Wall-Time: indicates that the specified time period for alarm query is in
accordance with the time zone of NEs.
l Client Time Zone (GMT+08:00): indicates that the specified time period for alarm
query is in accordance with the time zone of the client side.
6. Switch to the Others tab, see Figure 2-16.

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Figure 2-16 Querying Active Alarms - Others Tab

7. Set the Alarm Type, Severity, ACK State (or the NE IP of the reporting NE).
8. On the Others tab, click Advanced. The Advanced dialog box is displayed, see
Figure 2-17.

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Figure 2-17 Querying Active Alarms - Others Tab - Advanced Tab

9. Set the (Un)ACK User ID, Comment and Alarm ID. Select Visible of Invisible option.
10. Click OK.
11. On the Query Active Alarms dialog box, click OK. The query result is displayed in
the right pane, see Figure 2-18.

Figure 2-18 Query Result

– End of Steps –

Follow-Up Action
Users can export and print the query result, reset and save querying conditions, and
synchronize the queried alarms.
Users can also query active alarms through the following two methods:

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1. On the left pane of Fault Management view, click Management. Then select Alarm
Query > Active Alarms > All Active Alarms/Unacknowledged Active Alarms. The
query result is displayed in the right pane.
2. On the left pane of Fault Management view, click NE Tree. Right-click an NE node,
and select Active Alarms/Unacknowledged Active Alarms/Active Alarms Within
One Hour/Active Alarms Within One Day. The query result is displayed in the right
pane.
On the toolbar of the result pane, click to save the querying conditions as condition
template.
On the toolbar of the result pane, click to reset the querying conditions.
On the toolbar of the result pane, click to view the history alarms. If an active alarm is
removed, it will become a history alarm.

2.5.2 Querying History Alarms


Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Alarms > Query History Alarms. The Query History Alarms dialog box is displayed,
see Figure 2-19.

Figure 2-19 Querying History Alarms - Location Tab

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The Match By Additional NE check box in the Location tab has the following
functions:
l If the check box is not selected, NE and Location are configured as query
conditions. The check box is not selected by default.
l If the check box is selected, Additional NE and Additional Location are
configured as query conditions.
2. Set the query conditions in the following tabs: Location, Alarm Code, Probable
Cause, Time and Others.
Fro the parameter setting, refer to Chapter 3.1, Querying Active Alarms.

In the Time tab, users can set the last time for alarms. The unit can be day, hour or
minute.
3. In the Other tab, click the Advanced button. The Advanced dialog box is displayed,
see Figure 2-20.

Figure 2-20 Querying History Alarms - Others Tab - Advanced Tab

Users can set the following parameters in the Advanced tab: Clear Type, (Un)ACK
User ID, Clear User ID, Comment, Alarm ID and Query Maximum Count.
4. Click More to view more clear types. The Extended Clear Type dialog box is
displayed, see Figure 2-21. Click OK to go to the Advanced dialog box.

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Figure 2-21 Extended Clear Types

5. Click OK.
6. On the Query History Alarms dialog box, click OK. The query result is displayed in
the right pane, see Figure 2-22.

Figure 2-22 Query Result

– End of Steps –

Follow-Up Action
Users can export and print the query result, reset and save querying conditions, refresh
history alarms, and count all alarms.

Users can also query history alarms through the following two methods:
1. On the left pane of Fault Management view, click Management. Then select Alarm
Query > History Alarms > History Alarms Within One Day/History Alarms Within
Three Days. The query result is displayed in the right pane.
2. On the left pane of Fault Management view, click NE Tree. Right-click an NE node,
and select History Alarms Within One Day/History Alarms Within Three Days/All
the History Alarms. The query result is displayed in the right pane.

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2.6 Querying software Version Information


Steps
1. On the Software Version Management window, expand a subnetwork node.
Double-click Controller-OMP on the resource tree. The imported version packages
of the controller type is displayed, see Figure 2-23.

Figure 2-23 Imported Software Version Package Information

2. Right-click a package of the Controller-OMP type, select the command to display the
detailed information of the package.
– End of Steps –

2.7 Querying Hardware Version Information


Steps
1. On the Status Management window, expand a subnetwork node. Double-click Board
on the resource tree.
2. Select a record.

3. Right-click the record, and select Board hardware version query. The board
hardware version information is displayed, see Figure 2-24.

Figure 2-24 Board Hardware Version Information

– End of Steps –

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2.8 Querying MO Attributes


Steps
1. On the Configuration Management window, click an element under a subnetwork
node on the resource tree. The MO management tree is displayed in the down-left
pane, see Figure 2-25.

Figure 2-25 MO Management Tree

2. Expand the management tree. Double-click an MO node. The corresponding


attributes of the MO is displayed, see Figure 2-26.

Figure 2-26 MO Attributes - Shelf

– End of Steps –

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2.9 Resetting a Board


Context

Note:
If a board is reset, the resources associated with the board may not be available, and the
services on the board may be interrupted, thus alarms are reported.

Steps
1. On the Status Management window, expand a subnetwork node. Double-click
Board. The Board tab is displayed, see Figure 2-27.

Figure 2-27 Board Tab

2. Select a board record.


3. Right-click the record, and select Normal reset, see Figure 2-28.

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Figure 2-28 Resetting a Board

– End of Steps –

2.10 Resetting RNC


Context

Note:

If an RNC is reset, all the services on it will be interrupted.

Steps
1. On the toolbar of the Status Management window, click All NE reboot, see Figure
2-29.

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Figure 2-29 All NE Reboot Button

2. Input a verify code. After the resetting, the operation result will be displayed.
3. Click OK.
– End of Steps –

2.11 Restoring a Backed-Up Data Configuration File


Steps
1. From the main menu of the Configuration Management window, select
Configuration Management > Data Restoration. The Data Restore dialog box is
displayed, see Figure 2-30.

Figure 2-30 Data Restore Dialog Box

2. In the Data Restore dialog box, select a data configuration file to be restored from the
Select file drop-down list.

3. Click OK.

– End of Steps –

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2.12 Querying Logs


Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Security > Log Management. The Log Management window is displayed, see
Figure 2-31.

Figure 2-31 Log Management Window

1. Main menu 4. Log management


2. Main toolbar toolbar
3. Log management 5. Operation log
navigation tree information

2. Click a server node in the Security Domain tree. The log type nodes are displayed
under the Log Management tree.
3. Double-click a log type node in the log management tree. The log information of the
server is displayed in the right pane.
– End of Steps –

2.13 Exporting Logs


Context
Users can export a certain type of logs to a file on the local disk. The file supports the
following formats: xml, txt, htm, pdf, xls, xlsx and csv.

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Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Security > Log Management. The Log Management window is displayed.
2. Click a server node in the Security Domain tree. The log type nodes are displayed
under the Log Management tree.
3. Double-click a log type node in the Log Management tree. The log information of the
server is displayed in the right pane.
4. Perform one of the following actions to export logs:
l On the log management toolbar, click . All the logs found by the current
conditions are exported.
l On the log management toolbar, click . All the logs on the current page are
exported.

– End of Steps –

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Tables
Table 2-1 Descriptions of Buttons and Radio Buttons.............................................. 2-12
Table 2-2 Descriptions of Buttons, Radio Buttons and Check Boxes ....................... 2-13

I
Tables

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Figures
Figure 2-1 Power Distribution.................................................................................... 2-2
Figure 2-2 Line Clock Reference Cable Connection.................................................. 2-3
Figure 2-3 BITS Clock Reference Cable Connection................................................. 2-3
Figure 2-4 Inter-Shelf Clock Reference Cable Connection ........................................ 2-4
Figure 2-5 Media Plane Optical Fiber Connection ..................................................... 2-6
Figure 2-6 Control Plane Cable Connection .............................................................. 2-7
Figure 2-7 Interface Optical Fiber Connection ........................................................... 2-8
Figure 2-8 Interface Cable Connection...................................................................... 2-8
Figure 2-9 Interface E1/T1 Cable Connection ........................................................... 2-9
Figure 2-10 OMC Network Cable Connection ......................................................... 2-10
Figure 2-11 PD485 Monitoring Cable Connection.................................................... 2-11
Figure 2-12 Querying Active Alarms - Location Tab................................................. 2-12
Figure 2-13 Querying Active Alarms - Alarm Code Tab ........................................... 2-13
Figure 2-14 Querying Active Alarms - Probable Cause Tab..................................... 2-14
Figure 2-15 Querying Active Alarms - Time Tab ...................................................... 2-15
Figure 2-16 Querying Active Alarms - Others Tab ................................................... 2-16
Figure 2-17 Querying Active Alarms - Others Tab - Advanced Tab .......................... 2-17
Figure 2-18 Query Result........................................................................................ 2-17
Figure 2-19 Querying History Alarms - Location Tab ............................................... 2-18
Figure 2-20 Querying History Alarms - Others Tab - Advanced Tab......................... 2-19
Figure 2-21 Extended Clear Types.......................................................................... 2-20
Figure 2-22 Query Result........................................................................................ 2-20
Figure 2-23 Imported Software Version Package Information.................................. 2-21
Figure 2-24 Board Hardware Version Information ................................................... 2-21
Figure 2-25 MO Management Tree ......................................................................... 2-22
Figure 2-26 MO Attributes - Shelf............................................................................ 2-22
Figure 2-27 Board Tab ............................................................................................ 2-23
Figure 2-28 Resetting a Board ................................................................................ 2-24
Figure 2-29 All NE Reboot Button ........................................................................... 2-25
Figure 2-30 Data Restore Dialog Box...................................................................... 2-25
Figure 2-31 Log Management Window ................................................................... 2-26

III
Figures

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Glossary
CPU
- Central Processing Unit

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