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Revision History
Tables .............................................................................................................. I
Figures........................................................................................................... III
Glossary .........................................................................................................V
I
II
About This Manual
Purpose
This manual provides a guide for general ZXUR 9000 UMTS troubleshooting.
Intended Audience
This manual is intended for:
l Maintenance engineers
l Test engineers
Chapter Summary
I
II
Chapter 1
Overview
This manual describes how to perform the general troubleshooting when users come
across RNC faults.
The troubleshooting procedures provided in the manual are implemented by OMC
engineers or field engineers.
Table of Contents
Skill Requirements .....................................................................................................1-1
Related Documents....................................................................................................1-1
Preparations...............................................................................................................1-1
ZTE Technical Support ...............................................................................................1-2
1.3 Preparations
Before troubleshooting operations, make sure the following preparations are done:
1-1
1-2
2-1
Figure 2-2 shows the line clock reference cable connection for clock extraction through the
EGPB interface board.
2-2
Figure 2-3 shows the BITS clock reference cable connection. One end of a BITS clock
reference cable connects with the EGFS board in the master shelf, and the other end
connects with the DDF cable distribution frame for BITS clock output.
2-3
2-4
Note:
If a GPS clock is used, it goes into HOST-232/GPS interface of the EGFS board.
2-5
2-6
2-7
Figure 2-7 shows the interface optical fiber connection. One end of interface optical
fiber connects with an ESDTI interface board, and the other end connects with another
equipment such as an optical switch.
Figure 2-8 shows the interface cable connection. One end of an interface cable connects
with an EGPB interface board, and the other end connects with an optical switch.
Figure 2-9 shows the interface E1/T1 cable connection. One end of an interface E1/T1
cable connects with an interface board, and the other end connects with a DDF rack.
2-8
2-9
2-10
For how to handle alarms, refer to ZXUR 9000 UMTS Radio Network Controller Alarm
Handling Reference.
2-11
2-12
Table 2-2 describes the functions of buttons, radio buttons and check boxes on the
Alarm Code tab.
2-13
Exclude the Selected All alarms codes but the selected are queried.
According to the international specifications, the ZXUR 9000 UMTS system has
standard codes for different types of alarms. The codes are displayed in the Probable
Cause tab.
The ZXUR 9000 UMTS system defines an alarm code and a standard code for each
alarm. Generally, a standard code corresponds to several alarms codes. For example,
the standard code 566 (Connection error) corresponds to both 198099803 (Broken
link) and 15010001 (Performance data collection delay).
If the selected codes in the Alarm Code tab do not have any corresponding
relationship to the selected codes in the Probable Cause tab, the query result is null.
5. Switch to the Time tab, see Figure 2-15. On this tab, users can select the Raised
Time and the (Un)ACK Time for alarms.
2-14
If NEs in the network locates at different time zones, select the following radio buttons
as needed (the radio buttons are displayed only when the multi-time zones are
supported):
l NE Wall-Time: indicates that the specified time period for alarm query is in
accordance with the time zone of NEs.
l Client Time Zone (GMT+08:00): indicates that the specified time period for alarm
query is in accordance with the time zone of the client side.
6. Switch to the Others tab, see Figure 2-16.
2-15
7. Set the Alarm Type, Severity, ACK State (or the NE IP of the reporting NE).
8. On the Others tab, click Advanced. The Advanced dialog box is displayed, see
Figure 2-17.
2-16
9. Set the (Un)ACK User ID, Comment and Alarm ID. Select Visible of Invisible option.
10. Click OK.
11. On the Query Active Alarms dialog box, click OK. The query result is displayed in
the right pane, see Figure 2-18.
– End of Steps –
Follow-Up Action
Users can export and print the query result, reset and save querying conditions, and
synchronize the queried alarms.
Users can also query active alarms through the following two methods:
2-17
1. On the left pane of Fault Management view, click Management. Then select Alarm
Query > Active Alarms > All Active Alarms/Unacknowledged Active Alarms. The
query result is displayed in the right pane.
2. On the left pane of Fault Management view, click NE Tree. Right-click an NE node,
and select Active Alarms/Unacknowledged Active Alarms/Active Alarms Within
One Hour/Active Alarms Within One Day. The query result is displayed in the right
pane.
On the toolbar of the result pane, click to save the querying conditions as condition
template.
On the toolbar of the result pane, click to reset the querying conditions.
On the toolbar of the result pane, click to view the history alarms. If an active alarm is
removed, it will become a history alarm.
2-18
The Match By Additional NE check box in the Location tab has the following
functions:
l If the check box is not selected, NE and Location are configured as query
conditions. The check box is not selected by default.
l If the check box is selected, Additional NE and Additional Location are
configured as query conditions.
2. Set the query conditions in the following tabs: Location, Alarm Code, Probable
Cause, Time and Others.
Fro the parameter setting, refer to Chapter 3.1, Querying Active Alarms.
In the Time tab, users can set the last time for alarms. The unit can be day, hour or
minute.
3. In the Other tab, click the Advanced button. The Advanced dialog box is displayed,
see Figure 2-20.
Users can set the following parameters in the Advanced tab: Clear Type, (Un)ACK
User ID, Clear User ID, Comment, Alarm ID and Query Maximum Count.
4. Click More to view more clear types. The Extended Clear Type dialog box is
displayed, see Figure 2-21. Click OK to go to the Advanced dialog box.
2-19
5. Click OK.
6. On the Query History Alarms dialog box, click OK. The query result is displayed in
the right pane, see Figure 2-22.
– End of Steps –
Follow-Up Action
Users can export and print the query result, reset and save querying conditions, refresh
history alarms, and count all alarms.
Users can also query history alarms through the following two methods:
1. On the left pane of Fault Management view, click Management. Then select Alarm
Query > History Alarms > History Alarms Within One Day/History Alarms Within
Three Days. The query result is displayed in the right pane.
2. On the left pane of Fault Management view, click NE Tree. Right-click an NE node,
and select History Alarms Within One Day/History Alarms Within Three Days/All
the History Alarms. The query result is displayed in the right pane.
2-20
2. Right-click a package of the Controller-OMP type, select the command to display the
detailed information of the package.
– End of Steps –
3. Right-click the record, and select Board hardware version query. The board
hardware version information is displayed, see Figure 2-24.
– End of Steps –
2-21
– End of Steps –
2-22
Note:
If a board is reset, the resources associated with the board may not be available, and the
services on the board may be interrupted, thus alarms are reported.
Steps
1. On the Status Management window, expand a subnetwork node. Double-click
Board. The Board tab is displayed, see Figure 2-27.
2-23
– End of Steps –
Note:
Steps
1. On the toolbar of the Status Management window, click All NE reboot, see Figure
2-29.
2-24
2. Input a verify code. After the resetting, the operation result will be displayed.
3. Click OK.
– End of Steps –
2. In the Data Restore dialog box, select a data configuration file to be restored from the
Select file drop-down list.
3. Click OK.
– End of Steps –
2-25
2. Click a server node in the Security Domain tree. The log type nodes are displayed
under the Log Management tree.
3. Double-click a log type node in the log management tree. The log information of the
server is displayed in the right pane.
– End of Steps –
2-26
Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Security > Log Management. The Log Management window is displayed.
2. Click a server node in the Security Domain tree. The log type nodes are displayed
under the Log Management tree.
3. Double-click a log type node in the Log Management tree. The log information of the
server is displayed in the right pane.
4. Perform one of the following actions to export logs:
l On the log management toolbar, click . All the logs found by the current
conditions are exported.
l On the log management toolbar, click . All the logs on the current page are
exported.
– End of Steps –
2-27
2-28
I
Tables
III
Figures