This Is SAP Fieldglass

Unit 3: The Program

The Program
The Program

A Program is a combination of
processes, people, and platforms that
helps create and maintain efficiencies
in the functions necessary for
maintaining a business.

Specific to SAP Fieldglass, it governs

the procurement and management of
+ + =
an external workforce.
PROCESS PEOPLE PLATFORM PROGRAM

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The Program
Program responsibilities

When organizations determine that they ensures that buyers enter into agreements with
need a Program to govern external Cost suppliers to procure workers at the best possible
rates.
worker procurement, they usually target
one or more of the following five ensures that hiring managers are hiring top talent
business-driven objectives: cost, quality, Quality and sets appropriate metrics for worker
performance.
visibility, efficiency, and compliance.
ensures that data standards and transaction
Visibility analysis provide visibility into the supplier’s costs
and recruitment practices.
ensures that open positions are filled with the
Efficiency highest caliber of workers and that transactions are
processed in a timely manner.
monitors regulatory policies to ensure compliance to
Compliance labor practices; ensures that suppliers are adhering
to their contract.

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The Program
Program duties

1. Worker Management defines and maintains the standards by which workers are
procured and managed.
To successfully achieve its external 2. Supplier Management monitors and manages the relationship (and the contract)
worker procurement objectives, a between the buyer and it's suppliers.
Program adopts nine primary functions: 3. Transaction Monitoring ensures that all transactions follow the correct workflows and
& Auditing that they adhere to the agreements made between all
stakeholders.
4. Spend & Rate Management negotiates and manages the rates that suppliers charge for
worker's services.
5. Quality & Continuous continuously reviews and streamlines processes to ensure
Improvement that it is effectively meeting company and stakeholder goals.
6. Risk Mitigation analyzes worker data, enforces compliance policies, and
reviews the regulatory environment to mitigate the risks to
the buyer.
7. Change Management ensures that proper change communications have been sent
to internal stakeholders, as well as suppliers and workers.
Also communicates any configuration changes in the
SAP Fieldglass application.
8. Application Administration maintains WorkingNet’s instance of SAP Fieldglass and
ensures that the processes and the platform are properly
aligned.
9. End User Support acts as the first line of support for the buyer's SAP Fieldglass
users.
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The Program
The Program Management Office (PMO)

The Program Management Office –

or PMO – is a group or department that
manages an organization’s external
workforce management program.

The PMO is responsible not only for

ensuring that the processes and
procedures are adhered to, but also for
the day to day operations of the
Program itself through the procurement
and management of workers.
PMO
But the PMO is also often responsible Program
for the configuration, management, and
the first line or tier one support of the Management
SAP Fieldglass application. Office

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The Program
The managed service provider (MSP)

The managed service provider – or

MSP – is a 3rd-party vendor that helps
manage the external workforce
program.

Companies that do not want to manage

external labor procurement with an =
in-house PMO would use an MSP to
manage their Program.

MSP
Managed
Service
Provider

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