09/11/2023

LOUIS LINIS.CO
Villa Macaria Subdivision Masalukot 1, Candelaria Quezon

To whom it may concern,

Elevate your poolside experience with our comprehensive pool services. At LOUIS
LINIS.CO, we understand that your pool is more than just a place to cool off; it's a
centerpiece of relaxation and entertainment. Our dedicated team of pool experts is
committed to keeping your pool in pristine condition year-round. We offer regular
maintenance plans to ensure optimal water quality and equipment functionality, making
sure you can enjoy crystal-clear waters whenever you please.

But our pool services go beyond maintenance. We also excel in pool cleaning, offering
meticulous vacuuming, skimming, and chemical balancing to keep your pool water
inviting and safe. Should your pool require any repairs or upgrades, we have you covered
there too, with a prompt and reliable service that restores your pool to its best condition.
Trust LOUIS LINIS.CO for all your pool needs, and make every swim a refreshing and
stress-free experience. You may contact me at 09771052893 or via email at
marcuapziegfred@gmail.com to avail our services.

Sincerely,

ZIEGFRED LOUIS P. MARCUAP

Chief Operating Officer
LOUIS LINIS.CO
09/11/2023
Mr. Pedro, Juan I.
CEO of ABC Resort ABC Resort
111 Brgy. Poblacion Candelaria Quezon

Dear Mr. Pedro,

I hope this letter finds you well. I am writing to introduce our company, LOUIS LINIS.CO,
and offer our professional pool cleaning services to ABC Resort. At LOUIS LINIS.CO, we
specialize in maintaining and cleaning pools to ensure they remain pristine and safe for
your clients and guests. With 99 years of experience in the industry, we have built a
reputation for excellence and reliability.

Our pool cleaning services include:

• Regular pool cleaning and maintenance.
• Skimming the pool surface to remove debris.
• Vacuuming the pool bottom.
• Cleaning and maintaining the pool's filtration system.
• Balancing the pool's chemicals for optimal water quality.
• Inspection and repair of pool equipment if needed.
• Providing customized service plans to suit your specific needs.

We understand the importance of a well-maintained pool for your business. A clean and
inviting pool area not only enhances the overall guest experience but also ensures the
safety of your clients. Our team consists of highly trained professionals who are dedicated
to delivering exceptional service and exceeding our clients' expectations. We take pride in
our attention to detail and commitment to providing reliable and timely pool cleaning
services. We would welcome the opportunity to discuss your pool cleaning needs further
and provide you with a customized proposal tailored to your requirements. Please feel
free to contact me at 09771052893 or via email at marcuapziegfred@gmail.com to
schedule a meeting at your convenience. Thank you for considering LOUIS LINIS.CO as
your trusted partner for pool cleaning services. We look forward to the possibility of
working with you and contributing to the success of ABC Resort.

Sincerely,

ZIEGFRED LOUIS P. MARCUAP

Chief Operating Officer
LOUIS LINIS.CO
09/11/2023

Mr. Pedro, Juan I.

CEO of ABC Resort
ABC Resort
111 Brgy. Poblacion Candelaria Quezon

RE: Adjustment for Unsatisfactory Pool Cleaning Services Provided by LOUIS LINIS.CO

I want to begin by expressing our sincere apologies for the inconvenience and
dissatisfaction you experienced with the services provided by LOUIS LINIS.CO. We
understand that maintaining a clean and well-maintained pool is crucial, and we deeply
regret falling short of your expectations. We take customer feedback seriously, and your
concerns have not gone unnoticed. We have thoroughly investigated the issues you
raised and identified areas where we can improve our services to ensure that such
problems do not occur in the future.

To address your concerns and make amends for the unsatisfactory services you
received, we would like to offer with an option of a full refund for the last two service visits
that did not meet your expectations. This refund will be processed promptly and should
reflect in your account within 2 business days. We would also like to offer you an extra
complimentary pool cleaning service. Our goal is to demonstrate our commitment to
providing you with the quality service you deserve. And to ensure that this won’t happen
again, we are implementing additional quality control measures to prevent similar issues
from occurring in the future. This includes increased supervision of our pool cleaning
teams and additional training to ensure they meet our high standards.

We understand that trust is vital in maintaining a successful client-provider relationship,

and we are dedicated to regaining your trust. We hope that these adjustments will
demonstrate our commitment to rectifying the situation and providing you with the level of
service you expected from us. Please contact my number 09771052893 or via email at
marcuapziegfred@gmail.com to schedule your complimentary service visits or to discuss
any further concerns you may have. Your satisfaction is our top priority, and we are eager
to make things right for you. Once again, we apologize for any inconvenience this may
have caused and appreciate your patience and understanding. We look forward to the
opportunity to serve you better in the future.

Sincerely,

ZIEGFRED LOUIS P. MARCUAP

Chief Operating Officer
LOUIS LINIS.CO
09/11/2023

Mr. Pedro, Juan I.

CEO of ABC Resort
ABC Resort
111 Brgy. Poblacion Candelaria Quezon

Dear Mr. Pedro

We would like to inform you of your pending payments of the agreed amount for our pool
cleaning service fee amounting at ₱15,000 the payment has been overdue since
September 11, 2023 It would be great if the following amount were to be paid in due time.
If the transaction is still not yet completed in 4 business days, I’m afraid to announce that
LOUIS LINIS.CO would terminate our contracts and would discontinue our pool cleaning
services at ABC Resort.

Please ignore this letter and accept our thanks if payments on your part have already
been settled by this time. If not, you can contact me at my number 09771052893 or via
email at marcuapziegfred@gmail.com if you have any further concerns regarding the
payment. Pleasure doing business with you.

Sincerely,

ZIEGFRED LOUIS P. MARCUAP

Chief Operating Officer
LOUIS LINIS.CO