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Reliability

Respondents Year & Course Sex Q1 Q2 Q3 Q4 Q5 Q6


Respondents 1 BSBA-3 F 3 3 4 3 4 4
Respondents 2 BSBA-3 M 3 2 3 3 3 3
Respondents 3 BEED-3 F 3 2 3 3 4 3
Respondents 4 BSBA-3 F 3 2 1 4 3 3
Respondents 5 BSIT-3 M 4 3 2 4 3 3
Respondents 6 BEED-3 M 4 4 2 4 3 4
Respondents 7 BSBA-3 F 3 3 3 4 3 3
Respondents 8 BSBA-2 F 3 2 3 3 3 3
Respondents 9 BEED-3 F 4 4 4 4 4 4
Respondents 10 BSBA-2 F 3 3 4 3 3 4
Respondents 11 BSBA-3 F 3 2 1 4 3 4
Respondents 12 BSED-1 F 3 3 2 4 4 4
Respondents 13 BSHM-3 F 4 4 3 4 4 4
Respondents 14 BSHM-2 F 3 3 3 3 3 3
Respondents 15 BSBA-3 M 4 4 4 4 4 4
Respondents 16 BSBA-3 F 3 3 1 3 3 3
Respondents 17 BSHM-2 M 3 3 3 3 3 4
Respondents 18 BSHM-3 F 3 3 3 3 3 3
Respondents 19 BSHM-3 M 3 3 3 3 3 3
Respondents 20 BSBA-3 F 3 3 3 3 3 3
Respondents 21 BSHM-3 F 3 3 3 4 4 4
Respondents 22 BSHM-3 F 2 3 3 3 3 3
Respondents 23 BSHM-3 F 3 3 2 3 3 3
Respondents 24 BSIT-2 M 3 3 3 3 3 3
Respondents 25 BSIT-4 M 4 3 4 3 3 3
Respondents 26 BSHM-2 F 3 3 3 4 3 3
Respondents 27 BSBA-3 F 4 4 4 4 4 4
Respondents 28 BSHM-3 M 3 3 1 3 3 3
Respondents 29 BSIT-1 F 4 3 2 3 4 3
Respondents 30 BSBA-3 F 3 3 3 4 3 3
Respondents 31 BEED-4 M 3 3 3 4 4 4
Respondents 32 BSED-1 M 3 4 3 4 3 3
Respondents 33 BSHM-3 F 4 4 4 4 4 4
Respondents 34 BSED-1 F 3 2 1 3 2 3
Respondents 35 BSHM-1 F 3 3 1 2 3 3
Respondents 36 BSHM-1 M 3 3 3 4 3 3
Respondents 37 BSBA-3 M 3 4 3 3 4 3
Respondents 38 BSHM-2 M 2 2 2 1 2 4
Respondents 39 BSHM-4 M 2 2 2 4 3 2
Respondents 40 BSBA-3 F 3 3 2 4 3 3 Total Average
3.15 3 2.675 3.4 3.25 3.325 3.13
Tangibility Empathy
Q1 Q2 Q3 Q4 Q5 Q6 Q1 Q2 Q3 Q4
3 4 4 4 4 4 4 4 4 4
4 4 4 3 3 3 2 4 2 4
3 4 3 3 4 4 3 4 4 4
3 3 3 3 3 3 3 4 4 3
3 3 3 4 4 4 3 4 4 4
3 3 3 3 4 4 4 4 4 4
3 3 3 4 4 4 3 3 3 3
4 3 4 4 4 4 4 4 4 3
4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 3 3
3 3 3 3 4 3 2 4 3 3
4 4 4 4 3 4 2 4 4 3
4 4 4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3 2 3
4 4 4 4 4 4 4 4 4 4
2 3 3 4 3 3 3 3 3 3
4 4 4 4 3 4 4 4 3 3
4 3 3 4 3 3 3 4 3 3
2 2 2 3 3 2 3 3 3 3
3 3 3 3 3 3 3 3 3 3
3 3 4 3 3 4 4 4 4 3
3 3 3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3 3 2
3 3 3 4 3 3 3 3 3 4
3 3 3 3 3 3 3 4 3 3
4 4 3 4 3 3 3 3 3 3
3 2 3 2 3 3 3 4 3 3
3 3 4 3 3 3 3 2 3 2
3 4 3 3 4 3 2 4 2 3
4 4 3 3 3 4 4 3 3 3
3 3 3 4 3 3 4 4 3 3
3 3 3 3 3 3 4 4 3 3
3 2 3 3 3 3 4 4 4 4
2 3 3 3 3 3 3 2 2 3
2 4 3 4 4 3 4 4 4 3
3 3 3 3 3 3 4 4 3 3
4 3 3 4 4 4 3 3 4 4
2 2 3 2 1 1 1 2 1 3
3 2 4 3 3 3 2 3 3 2
3 3 3 3 3 3 Total Average 3 4 3 3
3.15 3.175 3.25 3.35 3.275 3.275 3.25 3.175 3.525 3.2 3.2
Responsiveness
Q5 Q6 Q1 Q2 Q3 Q4 Q5 Q6
4 4 3 3 3 3 3 4
4 4 4 4 4 4 4 4
4 3 4 4 4 4 4 4
4 4 3 3 4 4 4 4
4 4 4 4 4 4 3 4
4 4 4 4 4 4 4 4
4 3 3 4 4 3 3 4
4 4 4 4 3 3 4 4
4 4 4 4 4 4 4 4
3 3 3 3 3 3 3 3
4 4 4 4 3 4 4 4
4 4 4 4 4 4 4 4
4 4 4 4 4 4 4 4
3 2 3 2 3 3 3 2
4 4 3 4 4 4 4 4
3 3 3 3 3 3 3 3
4 3 3 4 3 4 4 4
3 3 3 3 3 3 4 3
3 3 3 3 3 3 3 3
3 3 3 3 3 3 3 3
4 4 4 4 3 4 4 4
3 3 3 3 3 3 3 3
3 3 3 4 3 4 4 3
3 3 3 3 3 3 3 3
3 3 4 4 3 3 4 3
3 3 3 3 3 3 3 3
4 4 3 4 3 4 4 3
3 3 4 3 2 2 2 2
3 4 3 3 3 2 2 4
4 3 4 4 3 3 4 4
3 3 3 3 3 3 3 3
3 3 3 4 3 3 3 3
4 4 3 3 3 3 4 3
3 3 2 2 3 3 4 3
3 3 3 3 3 3 3 3
3 3 3 3 3 3 4 3
3 4 4 4 3 3 4 4
1 1 1 2 1 1 2 3
4 3 4 4 2 3 2 3
3 4 Total Average 3 3 3 3 4 3 Total Average
3.425 3.35 3.31 3.3 3.425 3.15 3.25 3.45 3.4 3.33
Assurance
Q1 Q2 Q3 Q4 Q5 Q6
4 4 4 4 4 4
4 4 4 4 4 4
4 4 4 4 4 4
4 4 3 4 4 4
4 4 4 4 4 4
4 4 4 4 4 4
4 3 4 3 4 4
4 4 4 4 4 4
4 4 4 4 4 4
3 4 3 3 3 3
3 4 4 3 4 3
4 4 4 4 4 4
4 4 4 4 4 4
3 3 3 2 3 3
4 4 4 4 4 4
3 3 3 3 4 4
4 4 4 4 4 4
3 3 4 3 4 3
3 3 3 3 3 3
3 3 3 3 3 3
4 4 4 4 4 4
4 4 4 4 4 4
4 4 4 4 4 4
4 4 4 4 4 4
4 4 4 4 4 4
4 3 3 3 4 3
4 4 4 4 4 4
4 3 3 3 4 4
3 3 3 4 4 4
4 4 4 4 4 4
4 3 3 4 3 3
4 4 3 4 4 4
3 4 3 4 4 4
4 4 4 4 4 4
3 4 3 3 2 3
4 4 4 4 4 4
4 3 3 4 4 3
1 2 3 1 1 1
4 4 4 4 4 4
3 4 4 3 3 3 Total Average
3.65 3.675 3.625 3.6 3.725 3.65 3.65

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