Keyscript-Toeic-B-Edited - (Đang S D NG)

KEY & TAPESCRIPTS LISTENING B
SCRIPT LISTENING B
UNIT 1
File 1
Possible answers
1. The man is reading a newspaper on the porch
2. The man is holding something to read
3. The man is relaxing on the porch with a paper
4. Some information is being read in the paper
5. Some reading material is being looked at.
File 1-1
A. The man is leafing through the paper
B. The man is reading a story to another person
C. The paper is being folded in half
D. Some reading material is being examined
File 2
Gestures Examples Gestures Examples
People are looking toward the A man is watching the child
mountain. Watch draw a picture.
Look He is looking at items in a People are watching a music
display case. concert
They are looking through a Gaze at A man is gazing at the
microphone. scenery
The woman is checking some
A man is viewing the beach
View information
Check
She is checking her reflection
They are viewing some slides.
in the mirror
Read The man is reading a newspaper She is inspecting an item for

Inspect
(document). sale
Examine He is examining an X-ray image. Glance at Both of them are glancing

at the screen
She is examining a patient Stare at The woman is staring at the
window display
Review They are reviewing some
documents
File 3
1.
A. They are walking on the sidewalk
B. They are admiring an item in the window
C. They are carrying their luggage
D. They are heading into the store
2.
A. The boy is looking through the microscope
B. The boy is looking at a far-away object
C. The boy is inserting a dime into the machine
D. The boy is taking a photograph
3.
A. He is walking up the steps
B. He is opening the door
C. He is standing at the middle of the plaza
D. He is referring to a document
File 4
A. The man is looking for his bag
B. They’re waiting for their family
C. They’re ready to go on a picnic
D. They’re having a talk
File 5
Words Examples Words Examples
Talk/ The woman is talking to a Have (be The couple is having a
Speak customer. involved in) a conversation in a restaurant.
People are talking in the conversation/ The women are involved in a
hallway. Chat conversation.
The man is speaking into the The children are chatting
microphone. with one another.
He is speaking to the hospital They are chatting on the
receptionist. steps.
They are having talk Address A man is addressing the
audience.
One man is addressing the

others.
Lecture/ The woman is giving to a class. Call/ Make a She is calling somebody on
Give a call her cell phone.
lecture A man is giving a lecture to the A woman is calling from
audience a public phone.
Deliver The man is delivering a speech. The man is making a call from
(give/ his desk.
make) a A child is giving a speech to the The woman is talking on the
speech rest of the class. phone.
He is talking on a public
phone.
File 6
1.
A. The man is ringing up the purchase
B. The woman is paying for an item
C. The man is talking about something
D. The woman is asking the man a question
2.
A. The panel is standing at the desk
B. The speaker is using a microphone
C. A member of the audience is asking a question
D. The audience is listening to the speaker
File 7
Possible answer:
1. The woman is leading a class
2. The students are listening to a lecture
3. The woman is pointing at something
4. The woman is delivering a speech
5. The woman is addressing the students
File 7-1
A. The woman is entering the classroom
B. The woman is trying to make a point
C. The students are about to take a seat in the room
D. The room is occupied at the moment
File 8
He is carrying a basket full He is moving the travelers’
of items bags.
A waiter is carrying food to He is moving the
Carry the tables Move construction materials.
Some people are carrying They are moving a heavy
their bags object.
A woman is carrying a He is moving the
knapsack on her back wheelbarrow
Both of them are holding a The speaker is using a
pen in their right hand microphone
Hold A man is holding his He is using a public phone
drumsticks Use on the sidewalk
They are holding up their She is using a coffee
music stands machine
She is operating a sewing She is using a ladder to
Operate Machine. climb to the roof.
The fountain is in
operation at the moment.
Shake hands Some people are shaking Point The woman is pointing to
Hands. something on a page.
They’re greeting each other The man is pointing at the
with a handshake door.
A man is pointing into the
distance.
People are enthusiastically The boy is touching the
clapping for the athletes Touch man’s head.
Applaud/ Clap
The audience is applauding She is touching her cheeks.
for
the show
They are applauding the Hold A girl is holding a pen in her
performers right hand.
They are picking apples in A woman is stretching one
the orchard of her arms.
Pick One of them is picking up
his musical instrument Stretch
People are picking up some
merchandise
She is reaching for an item
Reach (for) on the shelf.
A child is reaching under
the vehicle
File 9
1.
A. He’s removing the machines.
B. He’s raking the falling leaves
C. He’s moving the wheelbarrow
D. He’s building a wall
2.
A. They’re walking on the beach
B. A woman is carrying a knapsack on her back
C. The place is busy with customers.
D. The floor is being polished.
3.
A. The man is using a tool
B. The man is digging a hole
C. The man is holding some dirt
D. The man is pushing a cart
4.
A. They’re moving a heavy object
B. They’re building a house
C. They’re sliding down a hill
D. They’re cutting down trees
File 10
Possible answer:
1. He is busy with his work
2. He is sitting at the computer
3. He is concentrating on his work
4. He is looking at the computer in front of him
5. Some work is being carried out in the office
File 10-1
A. He is sitting alone in the room
B. The table is being cleaned at the moment
C. There are some papers scattered on the table
D. The man is concentrating on his work
File 11
Possible answers
1. One woman is standing in front of the counter
2. The customer is being served at the moment
3. The cashier is attending to the customer
4. The people are facing each other in the store
5. They are standing across from each other
File 11-1
A. The people are shopping around the store
B. One woman is standing behind the counter
C. They are standing opposite each other
D. They are cashier is helping out a customer
File 12
Stand The conductor is standing Lean One woman is leaning on the
on the platform. other
There are some people The women are leaning against
standing on the train. the lamp post
The women are standing The woman is resting at the
across from the men. bottom of the steps
The cashier is standing in The women are resting on the
front of the counter. Rest/ benches
They are all sitting around Relax There is a woman relaxing by
a conference table. the fountain
They are sitting with They are relaxing in the
their legs crossed. poolside chairs
One woman is sitting They are walking through the
across from the rest forest
There are passengers The girls are walking hand in
Sit/ Be sitting on the bus. hand
seated The people are seated in The woman is walking a dog
rows
Walk/
Some people are walking across
stroll
the street.
He is walking up the steps
They are walking on the
sidewalk
People are strolling along the
waterfront.
File 13
1.
A. One woman is sitting across from the rest
B. A man is entering the class
C. The people are sitting in a circle
D. The people are attending a business conference
2.
A. The women are resting on the benches
B. The women are walking pass the trees
C. The women are leaning against the lamp post
D. The women are involved in a conversation
3.
A. People are strolling along the waterfront
B. The building is surrounded by water
C. The lamp post is located next to the trees
D. Tourists are taking pictures of the cityscape
4.
A. The customers are rushing toward the door
B. Several seats are occupied
C. The tables are being set up
D. The people have just finished their meals
File 14
A. The man is climbing on the roof
B. The man is adjusting his cap
C. The man is wearing a protective mask
D. The man is scrubbing a tool
File 15

Wear/ Have They are wearing Put on She is putting on her belt
~ on protective helmets
She is wearing a cap and a One of them is putting on his
T-shirt jacket
She is wearing a short - A man is putting on his name

sleeve shirt tag
The man is wearing a stripe Try on She is trying on a new coat
shirt
He is wearing a glove A woman is trying on some
shoes
The man is wearing a Remove/ She is removing her hat
protective mask Take off
The people are all wearing He is removing his glasses
headsets
The man in the middle has She is taking off her earrings
casual attire on
The couple have sunglasses She is taking off her gloves
on
Be dressed They are dressed formally He is taking off his striped
sweater
The people are all dressed
in business clothes
The man is dressed in a
necktie
File 16
1.
A. They’re rearranging the shelves
B. They’re sorting the items by color
C. The woman is holding up a tie
D. The man is trying on a coat
2.
A. The children are running around the track
B. The athletes are listening to the coach
C. The players are dressed in uniform
D. The boys are resting on the field
File 17
A. The cars are lined up along the street
B. There is a fire hydrant next to the curb
C. The sidewalk is being paved
D. There are no pedestrians on the sidewalk
E. The fire hydrant is being set in front of the building
F. The street is very quiet
File 18
Vehicle Each truck is parked alongside Aircraft The aircraft have been parked at
another truck. & Boat the airport.
Trucks have been parked next Containers are being loaded into
to the building the plane
A car has been placed on the The helicopters have landed on
truck. the grass.
The car has stopped at the gate.
The car door has been left open. There are several airplanes on
the runway
The cars are similar in The boats are tied up along the
appearance. water’s edge.
The vehicles have been raised A boat is about to pass under the
into the air. bridge
There is a car hold up to the Road & There are boats going under the
curb. Street bridge
The vehicle has been elevated There is a lot of traffic on the
for repairs. street.
Some bags have been loaded in The railroad tracks run alongside
the back of the vehicle the house.
People are putting air into the The road curves into the
tires. distance
Bicycle Some bicycles are parked near The street is open to one - way
the staircase traffic only.
The bicycles have baskets in the There aren’t any cars on the
front. road.
Three bycicles have been left The road is being resurfaced
next to the tracks.
File 19
1.
A. Some bicycles are on display in front of the floor
B. There are some cyclists resting near the wall
C. The bicycles are leaning against the wall
D. People are putting air into the tires.
2.
A. Passengers are exiting the aircraft
B. The airplanes are coming into land
C. The flight crew is directing the passengers
D. Airplanes are at the terminal
2.
A. Boats are floating side by side in the habour
B. The stairway leads down the water
C. Canoes are arranged by size against the wall
D. Kayaks are placed upside down on the rack
File 20
A. The road is being resurfaced
B. The staircase is on one side of the building
C. They are riding through a parking area
D. She is looking for a parking space
File 21
Building One of the buildings is larger House Each of the apartments
than all of the others has a balcony
There are buildings at the The house is at the bottom
foot of the lighthouse. of the hill
Flowers are blooming The house is made of
around the building. wood
There are buildings near the The house is surrounded
river. by a fence
Buildings overlook the The cabin has been
harbor. knocked down
Buildings are on both sides Houses surround the
of the street entire lake.
Window & The windows are arranged Bridge & A bridge is being built over
Roof symmetrically Fountain the river.
A window has been left The bridge is reflected in
open the river
The ………….. of the buildings The bridge is being
have windows. lowered
The roof is in need repair The bridge is arched
The roof of the house is The fountain is in
made of wood. operation.
Construction Some building materials are There is no water in the
piled up behind the vehicle fountain.
The building is being painted
They are putting up a new
structure
The construction is in
progress
A fence is being demolished
The path is being paved with
bricks.
The concrete is being
poured.
File 22
1.
A. There is an awning over the doorway
B. The benches are stacked on top of each other
C. Plants are being placed in front of the window
D. Lamps are on both sides of the door
2.
A. The buildings are the same in style
B. Cars are parked on both sides of the street
C. The of the buildings have window
D. The city streets are packed with people
File 23
A. People are shovelling the snow
B. The is a bench not being used
C. The ground has been covered with snow
D. The tree are being cut down
E. There is a big pile in front of the building
F. The tree has lost their leaves
File 24

Park The park has various trees. Garden The fence completely
surrounds the garden
There is a plant between the Plants are climbing up the
benches fence
Some logs are piled on the A large tree is in the center
grass. of the garden
There are no trees on the The crops are being pulled
lime up from the field
The trees have lost all their Mountain & The water is flowing over
leaves River the rocks.
Lake & Pond There is a lake at the The trees have been
bottom of the hill. planted in rows
Flowers are blooming along There is a mountain in the
the lake side background
There are two benches There is a lot of grass in the
beside the small pond. forest
Sea & The land near the seashore There are many trees in the
Seashore is fenced in. background
Many trees are lining the
beach
A ramp extends from the The river is flowing down
shore to the boat the mountain
The water in the harbour is Animal The dog is tied to a pole on
rough. the walkway
The birds are reflected in
the pond.
There are some ducks on
the water
The horse is walking along
the edge of the water.
A variety of birds are
gathered on the beach
The horse is pulling three
people in the carriage
A dog on a leash is walking
in the park
File 25
1.
A. One of the picnic benches is occupied
B. The people are waiting in the water
C. The water is rushing down the hill
D. A man is sunbathing near the water
2.
A. A fence is around the arch
B. Some rocks are scattered in the arch
C. The trees are being trimmed
D. Some logs are piled on the grass
3.
A. The fence completely surrounds the garden
B. A large tree is in the center of the garden
C. The grass is to to be cut
D. Plants are climbing up the fence
4.
A. A lamp post is next to the sign
B. A boat is being docked
C. Many trees line the water
D. The ferry is unloading the passengers
File 26
A. The shelves are filled with items
B. The shelfs are being stacked with products
C. The products are in plastic bags
D.The customers are purchasing the candies
E. The shelf at the bottom is empty
F. The largest plastic bags are on the upper shelfs
File 27
Store & Different kinds of bread Furniture & The table is located in
Product are laid out for sale. Appliance front of the sofa
Labels have been … The table is entirely
attached to the bottles covered with a table-
cloth
The items are displayed There is a rock under
in the showcase the chair.
The bottles are stacked Pillows are neatly
on top of each other. arranged on the bed.
The cakes have been There are some folded
decorated blanket on the sofa.
Interior Pictures are hung the There is a television in
Decoration wall near the windows. the corner of the room.
There is a framed picture Various fruits are in the
next to the bookcase. refrigerator
A large flower Kitchen & The saucepans are

arrangement is on the Utensil arranged by size.
table.
There are candles above Some of the glassware is
the fireplace. broken.
The vases are filled with Cooking utensils are

flowers. hanging from a rack.
Door & There is a window above Pots and pans have
Window the door. been placed on the
shelf.
The windows have been Lighting There is a lamp on the
covered Equipment left side of the bed.
All of the doors have A chandelier hangs over

been closed the table
The hall lights have all
been turned off
The lamp is suspended
over the table.
File 28
1.
A. The floor has been polished to a shine
B. There are candles above the fireplace.
C. The kitchen has been left unattended
D. There are centerpieces on the table.
2.
A. There is a TV set behind the sofa
B. There are some cushions on the table
C. There’s a bookcase on the floor
D. There are some folded blankets on the sofa
3.
A. The ladders are similar in style
B. The windows are being opened
C. There’s a painting on the wall
D. The bed’s being made
4.
A. Flowers are hanging from the wall
B. Price tags have been placed on each item
C. Items have been sorted on the shelves
D. The fruits have been placed on the floor
PRACTICE
1.
(A) The trees have been nearly trimmed
(B) There are trees on each side of the road
(C) There are many people taking a walk
(D) Some trees are without leaves
2.
(A) There is a man running a head of the vehicle
(B) The vehicle has stopped at a light
(C) The vehicle has stopped by the road.
(D) The road is being paved
3.
(A) A terrace is being installed on a house
(B) The house is completely shaded by a tree
(C) The sign nearly reached the roof.
(D) The roof is being repaired
4.
(A) Some of the cars are parked along the sidewalk.
(B) Some people are waiting in line.
(C) Some of the vehicles are making a turn
(D) There is a street sign as tall as person.
5.
(A) The cars are all driving in the same direction.
(B) The trees are taller than most of the buildings
(C) The train is being boarded
(D) The train tracks pass between the buildings.
6.
(A) There is a house surrounded by trees
(B) Some parts of the road are wet
(C) A car is being towed
(D) There is a sign with a two-digit number
7.
(A) Sone ducks are floating on the water
(B) People are fishing in a boat
(C) A man is looking forward the lake
(D) A bridge extends into middlee of the water
8.
(A) The lot is being renovated
(B) A car is going out of the parking lot
(C) There is a car over the ramp
(B) Both bars are up to admit vehicles.
HOMEWORK
1.
A. A waiter is serving food to the guests
B. The people are preparing some food for a party
C. Some food has been laid out on the table
D. The people are at a buffet restaurant
E. They are throwing away the paper plates
2.
A. All the passengers have left the platform
B. The train has stopped between two stations
C. The people are waiting at the station
D. A train is pulling out the the station
E. Some people are waiting at the subway platform
3.
A. The woman is taking some cookies out of the oven
B. The woman is baking for some guests
C. Different kinds of cookies are laid out for sale
D. The cookies are still in the oven
E. She’s picking up the cookies from the tray
4.
A. The rack is being moved outside
B. The women are stocking the rack with cards
C. One woman is closely examining a card
D. They’re selecting a postcard from the rack
E. The woman are looking through some clothes on the rack
5.
A. They are performing on stage
B. They are about to pack up their musical instruments
C. Some people are playing music
D. The audience is applauding the performers
E. The people are purchasing some instruments
6.
A. They’re about to stand up from the bench
B. The woman are facing the man
C. They are waiting for the bus to arrive
D. The people are seated on the bench
E. They are sitting together side by side
7.
A. The women are looking at the same thing
B. The waiter has brought them their food
C. They are examining the menu
D. They have just finished their meal
E. The women are closely examining the menu
8.
A. The woman is painting a picture
B. The child is being photographed
C. The woman is looking through binoculars
D. The child is getting up from the chair
9.
A. She is hanging up a painting
B. She is looking at some pictures
C. She is posting a notice
D. She is leaning on the railing
10.
A. They are hiking in the mountains
B. They are cleaning the leaves off the street
C. They are walking on the sidewalk
D. They are crossing the street
11.
A. The tables are rectangular
B. People are seated around the tables
C. All of the seats are occupied
D. The room has been decorated with candles
12.
A. She is looking at something in the distance
B. She is waiting to get on a boat
C. The woman is enjoying boat ride
D. The woman is looking through the binoculars
E. The woman is climbing over the fence
13.
A. The woman is about to lie down in the grassy area
B. The woman is relaxing in the grassy area
C. She is taking a break after a long day’s work
D. She is enjoying herself while reading a book
E. She is trimming the grass in her backyard
MINI TEST PART I
1. C
2. B
3. A
4. D
5. A
6. D
Part 1
1.
(A) The man is wiping a fan
(B) The man is twisting a metal knob
(C) The man is washing a cup
(D) The man is drinking water
2.
(A) The woman is dressing a mannequin.
(B) The woman is looking at her reflection
(C) The woman is collecting some hangers
(D) The woman is putting away some merchandise.
3.
(A) One of the women is wearing a headset.
(B) One of the women is shaking hands with the man.
(C) They are posting a document on a notice board.
(D) They are working at different stations.
4.
(A) Textbooks are being distributed in a lecture hall
(B) Some people are giving a presentation.
(C) Some people are leaving an auditorium.
(D) A pen is being pointed at a page.
5.
(A) Some umbrellas are lined up side by side
(B) The grass is being cut in a field
(C) Some trees are growing between two seating areas.
(D) A tent is being broken down beside the woods.
6.
(A) A window frame of a house is being painted.
(B) A mailbox has fallen on the ground.
(C) A residential garage door has been raised.
(D) A railling has been erected near an entrance.
UNIT 2 (edited)
File 1
Where was the company picnic held?
A. In April.
B. Refreshments will be provided.
C. At a park next to a lake.
File 2
Where should I put the extra extension cords?
A. In the top drawer.
B. The deadline is strict.
C. After today’s meeting.
File 3
1. Across the street ……………………………. 10. On the next corner …………………………….
2. Around the corner ……………………………. 11. Opposite the …………………………….
building
3. At the front ……………………………. 12. Over there …………………………….
counter
4. By the front door ……………………………. 13. Straight down to …………………………….
5. From the main ……………………………. 14. To the post office …………………………….
office
6. In front of the ……………………………. 15. In one’s mail box …………………………….
lobby
7. Near the park ……………………………. 16. In the file cabinet …………………………….
8. Next to the hotel ……………………………. 17. On one’s desk …………………………….
9. On the first floor ……………………………. 18. At the top of the …………………………….
stairs
Check - up (file 4)
1. (A) Behind the building.

(B) Put them in storage.
2.
(A) I’m living in Seattle.
(B) To my hometown.
3.
(A) At 4 o’clock
(B) At the Ocean Hotel
4.
(A) To the left on the window
(B) It is displayed for sale
5.
(A) Anytime Monday through Friday
(B) Go around at the corner
6.
(A) Just leave it there
(B) That sounds great.
7.
(A) Helard did
(B) On my laptop
8.
(A) I’ll be at the Super & Motel
(B) Wednesday is fine for me.
File 5
Who should I contact to rent an office in this building?
A. Yes, I’ll update my contact list.
B. You can call Mr. Yamamoto.
C. The one in the financial center.
File 6
Who will be going to the exposition this year?
A. It was a good experience.
B. Several of our colleagues.
C. The beginning of the October.
File 7
1. Accountant …………………………….. 15. Accounting officer ……………………………….
2. Assistant …………………………….. 16. Payroll department ……………………………….
3. Board of …………………………….. 17. Finance department ……………………………….
directors
4. Chief Executive …………………………….. 18. Purchasing ……………………………….
officer department
5. Division Head …………………………….. 19. Human Resources ……………………………….
department
6. Editor …………………………….. 20. Personnel ……………………………….
department
7. Executive officer …………………………….. 21. Public Relations ……………………………….
department
8. Receptionist …………………………….. 22. Marketing ……………………………….
department
9. Representative …………………………….. 23. Overseas Division ……………………………….
10. Secretary …………………………….. 24. Customer Service ……………………………….
department
11. Security officer …………………………….. 25. Security ……………………………….
12. Senior director ……………………………..
13. Supervisor ……………………………..
14. Vice President ……………………………..
Check - up (file 8)
1. (A) It’s an action movie
(B) I am not sure.
2. (A) It must have been John.
(B) We’re using that room to study in
3. (A) One term lasts four years.
(B) Probably the director.
4. (A) John is writing a novel now.
(B) Go to the best seller’s corner.
5. (A) You are.
(B) Everyone is attending
6. (A) It’s hasn’t been decided yet.
(B) The next one starts tomorrow.
7. (A) I did it.
(B) I’m in seat 24B
8. (A) I can help
(B) He just finished.
File 9
When is the next performance of the City Dance Troupe?
A. This Saturday at eight P.M.
B. It was better than the last one.
C. It hasn’t yet.
File 10
When will our Internet service be working again?
A. No, I don’t use it often.
B. It should be fixed by noon.
C. Over by the copier.
File 11
1. Already …………………………… 11. Soon ……………………………
2. A week ago …………………………… 12. Sometime next ……………………………
week
3. Last week …………………………… 13. In about an hour ……………………………
4. A couple pf days …………………………… 14. Not for another ……………………………
ago hour
5. A little while ago …………………………… 15. By the end of this ……………………………
week
6. now …………………………… 16. any minute ……………………………
7. Right now …………………………… 17. Not until next ……………………………
week
8. For now ……………………………. 18. Right after the …………………………….
presentation is ready
9. Often………………….. ……………………………. 19. When the …………………………….
construction is
completed
10. Regularly……………. ……………………………. 20. Soon, I think …………………………….
Check - up (file 12)
1. (A) Around this time last year.

(B) It’s not decided yet
2. (A) I’d say 10 at the latest.
(B) At the office.
3. (A) Not until next week.
(B) More than a year ago.
4. (A) We’re still waiting for a box.

(B) It’s written on top of it.
5. (A) Everyone should have them already.
(B) Steve will give you the ID card.
6. (A) On the first of October.
(B) On the fifth floor.
7. (A) All the flights are delayed.
(B) Last Tuesday.
8. (A) I already finished the proposal.
(B) By the end of the month.
File 13
What did you think of my presentation?
A. No, not this time.
B. I was at another meeting.
C. Twenty pages long.
File 14
What’s the name of the new intern in the design department?
A. I think it’s Sammy, but I’m not sure.
B. We sent in the blueprint
Yes, I enjoyed the internship.
1. (A) We open at 9 and close at 5
(B) We’re open every day except Sundays.
2. (A) Take the subway.
(B) We’re taking the bus there.
3. (A) 15 dollars for a full-size sedan.
(B) Sorry, but no cars are available.
4. (A) In front of the subway station.
(B) Around one o’clock I think.
5. (A) You need to turn it in soon.
(B) You are overqualified.
6. (A) It’s our newest product
(B) A week from tomorrrow.
7. (A) I was on the other line with a client.
(B) I always get up at 7 a.m
8. (A) The flight took over ten hours
(B) I had some business to take care of.
PRACTICE:
Exercise 1:
a.
Question 1: (file 16)
Question with WHERE (1)

A STEP
Possible answers
1. It’s being held in Room 12.
2. Go and ask at the information desk
3. I’m sorry, but it has been canceled.
4. It will be held in this room at one.
Recognising incorrect options
(A) Check out the main conference room.
(B) Our sales have been dropping lately
(C) Go with John. He knows where it is.
(D) I went there, and it was pretty good.
(E) No, I can’t make it today.
Questions with WHERE (2)
A STEP
Possible answers
1. Put it by the window
2. Let’s see how it looks over by the sofa
3. Please take it to the staff lounge
4. Just put it anywhere in the next room
(A) Try the upstairs shop
(B) Take it to the reception area.
(C) We really could use a plant or two
(D) No, I didn’t put it there.
(E) Place it next to the door.
Question 3 (file 18)

A STEP
Possible answers
1. Right next to Kristine.
2. Let’s take a look at the seating chart
3. He told me he wanted to be placed next to Sophia
4. He won’t be coming to the dinner party.
(A) He will not be coming.
(B) Actually, he has already eaten.
(C) I placed him next to Mr. Park
(D) He seems to be managing it quite well
(E) We are planning to throw him a farewell party

A STEP
Possible answers
1. She’s from a little town called Orillia
2. I’m not sure. Why don’t you ask her yourself?
3. Actually, I was curious about that, too.
4. Well, I know that she is not from me.
(A) Why don’t we take her along?
(B) She grew up in the next town
(C) I believe she ‘s from another country
(D) She’s from where Lisa is from
(E) She said she will be be here soon.
b.
Questions with WHEN (1)
A STEP
Possible answers
1. As soon as I get this done first
2. Actually, he’ll be coming to pick it up
3. I’m thinking of doing that after lunch.
4. I already sent it in the morning.
(A) In a minute
(B) I will refer it to him.
(C) The contracts are in my desk drawer
(D) After I come back from the meeting
(E) I’ll try to contact him later.
Question 2 (file 21):

A STEP
Possible answers
1. She should have been here already
2. Ten minutes ago, but I think she is being delayed because of the rain
3. Three o’clock, but she’s usually a bit early
4. I’m not sure. Let me give her a call and find out.
(A) I can’t show it to you tomorrow
(B) She is supposed to be here in ten minutes
(C) She called and said she can’t make it today
(D) Yes, she’s expecting a full house today
(E) She should be walking in any minute now
Question 3 (FILE 22)
Questions with WHEN (What time…?)
A STEP
Possible answers
1. This afternoon, but it got rescheduled
2. I made an appointment for tomorrow at noon
3. I have not made any arrangements yet
4. I’ll be seeing him today at three o’clock
(A) I’ll set it up for you
(B) To get my six-month check –up
(C) It is set for two o’clock tomorrow
(D) I had to postpone it until next Friday
(E) To get some medicine for my cold

Possible answers
1. This Tuesday at the earliest
2. I heard that they will be here early next week
3. I’ll ask Jane to chek the schedule
4. I have not heard anything about that yet
(A) They went out of town recently
(B) I heard they’l l be here this evening
(C) Probably in the next town
(D) Actually, they’re here already
(E) Yes, he can speak Japanese fluently.
c.
Questions with WHO (1)
Possible answers
1. Lenny Parks, our general manager
2. John Connors is scheduled to make the speech
3. I believe it’s a guest from one of our branch officers
4. The last time I checked it was Tim Burrows.
(A) The presentation starts at 8 p.m
(B) Because he is a great speaker.
(C) Why don’t we go right after work?
(D) I believe it’s Lester Thomas
(E) I’m not sure. Let’s go and find out

Possible answers
1. A firm from out of town
2. I’m not sure, but Jerry knows something about it
3. I believe it was a man from this neighborhood
4. I didn’t know there were any inquiries about that.
(A) Let’s go across the road
(B) Thank you very much
(C) As far as I know, no one has
(D) There is still a lot left there
(E) Actually, there were several inquiries

Possible answers
1. It has not been decided yet
2. It’s a toss-up between Jeff and Eric
3. How would you like to do it?
4. The managers are discussing it right now.
(A) I’m thinking of asking Peggy to do it
(B) Let’s go and busy the present today
(C) I will not be able to make it today
(D) There is a good chance that I will be doing it
(E) To get something for the boss’s birthday.
Question 4: (File 27)

Question with WHO (4)
Possible answers
1. I think Jack is familiar with the work
2. We should ask Janet to give us a hand
3. Maybe David is not very busy right now
4. Why don’t we ask Jill if she has some free time?
(A) Well, let me ask around the office
(B) The new project is almost finished
(C) They should arrive very soon
(D) The project is supposed to take a week
(E) Your best bet is to speak to Dan in the Accounting Department
Questions with WHAT (1)
Possible answers
1. I’m not sure yet
2. I might be going to New York
3. I’ll be busy catching up on some work
4. I’ll most likely spend time with family
(A) During this weekend
(B) I’m thinking of checking out a movie
(C) I’ll be at home doing some housework
(D) It will be on Saturday
(E) Yes, I will go over it again today
Possible answers
1. The steak dinner
2. I’m not sure. What are you going to have
3. I’m just going to have the salad
4. Today’s special looks great
(A) I’m going to have it here for you
(B) This chicken salad looks good
(C) I think I’ll try the daily special
(D) Let’s go there later this evening
(E) The more, the better
Possible answers
1. He said I will be promoted next month
2. He mostly talked about the upcoming sales campaign
3. He tried to encourage me to work harder
4. He wants me to head the next project
(A) His office is down this corridor
(B) He didn’t say that to me
(C) He asked me to drive him to the airport today
(D) Let’s go and talk to him right now
(E) The meeting did not last very long

Possible answers
1. I heard the event is formal
2. Just wear what you have on today
3. I think a suit and a tie would be suitable, don’t you?
4. Why don’t you wear the new jacket you bought last week?
(A) That suit looks really good on you
(B) How about wearing the new outfit you got?
(C) The party is going to be held right here in this room
(D) Just put on anything you want
(E) A party of seven for six o’clock, please.
Exercise 2:
WHERE (File 32)
1. Where can I find winter gloves?
(A) In the sportswear section
(B) No, I couldn’t find it yet
(C) It’s twenty dollars
2. Where should I put this weekly report?
(A) John will report it
(B) Yes, Michael is in charge of that
(C) At a store called Good Will
3. Where do we usually purchase our office equipment?
(A) 30 days at best
(B) Yes, Michael is in charge of that
(C) At a store called Good Will
4. Where are the pictures you brought?
(A) About three weeks
(B) My co-workers
(C) On my desk
5. Where should I put Ms. Stone’s suitcase?
(A) Yes, you should
(B) In her office
(C) In an hour
6. Where has the accounting staff been all afternoon?
(A) I placed it in your drawer
(B) Maybe at the weekly meeting
(C) Not until this afternoon
7. Where can I find a projector for tomorrow’s meeting?
(A) The next project will be decided tomorrow
(B) There is one in the supply room
(C) No, Mr. Klyman will make a presentation at the meeting
8. Where did you learn Chinese?
(A) I’m at the Corner restaurant
(B) I don’t like Chinese food
(C) My mom’s from there.
9. Where is the convention going to be held next year?
(A) The convention was very informative
(B) It has not been decided yet
(C) Yes, they expect more participant next year
10. Could you tell me where a flower shop is around here?
(A) There is one down the street
(B) Sorry, but I don’t like flowers too much
(C) No, it’s located at the intersection
WHEN (file 33)
1. When did your boss accept your cost reduction proposal?
(A) I put it in the mailbox
(B) It will cost more in five years
(C) Two days ago
2. When did the board approve the change in the benefits policy?
(A) No, he didn’t say okay
(B) Sometime last week
(C) Because the policy has been changed a lot
3. When did the bank say your mortgage application has been approved?
(A) She said the application has been rejected
(B) They didn’t mention the date
(C) I will approve it soon
4. When does the company plan to hire new employees?
(A) For sensior positions
(B) In about a month
(C) At the job fair
5. When did Ms. Olson send this fax to Hong Kong?
(A) At about five o’clock
(B) Four pages
(C) She took a ten p.m flight
6. When they start to install the new computers?
(A) You should restart your computer
(B) They will be here tomorrow
(C) My computer was upgraded last month
7. When will report be ready?
(A) I should have it for you in an hour
(B) Don’t worry. I’m ready to go now
(C) It’s more comolicated than I expected
8. When do you expect the executives to return from their field trip?
(A) The boss is away on vacation for three days
(B) I was told that they had a great time
(C) Before the end of the day at the latest
9. When was the last time you drove to work?
(A) Because I usually take the subway to work.
(B) A week ago. Why?
(C) I arrived here at nine o’clock this morning
10. When can you come to repair the photocopier?
(A) Yes, I can
(B) After three p.m
(C) At the repair shop
WHO (file 34)

1. Who left these message on my desk?
(A) The District Manager, I guess
(B) Not until next week
(C) To notify you of today’s agenda
2. Who was chosen as the new partner?
(A) Living – Home Uptown, Inc.
(B) I bet he can’t
(C) Yes, they said they would.
3. Who do you think will be chosen to lead the Accounting Department?
(A) It’s a bit difficult to read
(B) Pick me up at seven
(C) It will be Lauren Kim
4. Who is suitable for the new position?
(A) The new shirt really suits you
(B) I’d like to recommend Edith
(C) I prefer the old one
5. Who should I contact to order office supplies?
(A) We need copy paper
(B) Yes, he made the order
(C) I will order them for you
6. Who calculator is that on the desk?
(A) Andrew calculated the figures
(B) It belongs to David
(C) The data proved accurate
7. Who’s using the phone right now?
(A) No, it is not useful
(B) Your assistant
(C) To call my friend
8. Who were you talkin to at the seminar yesterday?
(A) The speeches were great
(B) Yes, the seminar was very impressive
(C) A manager from my old job
9. Who is Ms. Leon going to select as her assistant?
(A) Yes, she was selected as a secretary.
(B) One of the new employees
(C) Because we’re short-handed now
10. Who’s taking your place while you’re on holiday?
(A) I’m thinking of going to the beach
(B) Then we’ll have to find a new place for it
(C) Thomas promised me he would
MIX (file 35)
1. A 6. B
2. B 7. C
3. A 8. C
4. B 9. C
5. A 10. B
1. How soon will you know whether the car will be on sale?
(A) My assistant is bringing me the information right now
(B) Yes, the sale will continue through the weekend
(C) I don’t know how to fix the car
2. What city did you grow up in?
(A) That’s been many years ago, but it still feets like yesterday
(B) On the south side of Chicago, but that was a long time ago
(C) I just go back from an incredible vacation in New York City
3. Why did you congratulate your colleague?
(A) She just received a special promotion
(B) Yes, she was very motivated
(C) At the awards banquet
4. What time are we going to the stadium?
(A) The game will last two hours
(B) We will leave right after lunch
(C) Yes, I’m a big sports fan
5. How much of a discount applies to this refrigerator?
(A) You can get 30% off
(B) It’s $300
(C) That’s a real bargain
6. Why wasn’t I notified of the changes in plan?
(A) Not until next week
(B) J just found out about it myself
(C) You’re very kind. Thank you.
7. How did you do on your math test you were studying for?
(A) I studied all day for three days
(B) No, I majored in economics.
(C) I think I did well
8. Why was the delivery delayed?
(A) No, they delivered it
(B) For about two hours
(C) The heavy traffic slowed it down.
9. What did you do with the twenty- dollar gift certificate?
(A) The certification is no longer valid
(B) The gift was expensive
(C) I gave it to my daughter yesterday
10. Why don’t you e-mail your order directly to the store manager?
(A) On the main street
(B) I want to, but he didn’t tell me his address
(C) The store is open until 10 p.m
HOMEWORK (file 36)

7.A 9.C 11.C
8.C 10.B 12.B
13.A 20.B 27.A
14.B 21.C 28.C
15.C 22.A 29.B
16.A 23.A 30.B
17.C 24.B 31.C
18.B 25.C
19.B 26.B
7. How many people are we expecting for our performances on Sunday?
A. 100 for each show.
B. They’ll be here at 8.
C. We’ve performed it many times.
8. Brad, can you set up the dining room for a dinner?
A. Yes, it was delicious.
B. Not particularly.
C. Sure, in a bit.
9. Who moved the boxes from the front door?
A. I’m sure it’s in the back room.
B. I’ll do it right after the snow stops.
C. I saw Issac doing it this morning.
10. My medical check-up is at 4:40, but I won’t finish work until 5 today.
A. At Queens Hospital.
B. That’s a problem.
C. You need to make sure you’re qualified.
11. Would you prefer to rent a sedan or a larger vehicle?
A. I’ve run out of gas.
B. The rental fee is negotiable.
C. We require a van to fit everyone.
12. Why has our director been out of the office all morning?
A. Around seven o’clock.
B. She’s attending a workshop.
C. Yes, your directions were useful.
13. Does the cleaning service send us monthly bills?
A. Yes, on the 1st.
B. It’s fine to pay with a credit card.
C. I spent $50 last month.
14. When do you want me to restock the shelves?
A. No, I think it is on the bottom shelf.
B. Before taking your lunch break.
C. In the storage room.
15. How often do you go to Tokyo on business trips?
A. It’s an event occurring in Tokyo.
B. An agent will plan the trip.
C. We no longer have a branch in that city.
16. Who should I submit my employment application to?
A. The woman behind the reception desk.
B. You should include a resume and cover letter.
C. The position won’t be vacant for another two weeks.
17. Why don’t we ask the baker to recommend a high quality bread flour?
A. No, we’ve already arrived.
B. I bought some cakes.
C. Yes, that would be helpful.
18. Would you organize the museum’s charity luncheon?
A. We received a generous donation.
B. It would be my pleasure.
C. No, I don’t need a ride.
19. You’ve reserved your seat for the concert already, haven’t you?
A. I should be ready by 6 P.M.
B. I’m going to do it now.
C. No, it’ll be my first time playing there.
20. What is the company’s reason for recalling the vehicle?
A. No, I didn’t receive a full refund.
B. Consumers are reporting faulty brakes.
C. They should be brought back to the store.
21. The conference on business strategies is going to be postponed.
A. Across from the convention center.
B. That strategy was very effective.
C. Oh, I didn’t know that.
22. Where did you put our flight tickets to Vancouver?
A. I left them in my desk drawer.
B. We need to hurry to catch the flight.
C. I made a reservation this morning.
23. Didn’t the guests in Suite 234 request room service?
A. The kitchen staff will know.
B. They have checked in.
C. It’s bigger than I had expected.
24. Which shirts are currently on sale?
A. Yes, 75 percent off.
B. All of the ones on this rack.
C. Let’s go shopping at the Riverton Mall.
25. Why do you want to return this table?
A. Thanks. I’ll exchange it later.
B. My turn is coming up next.
C. It’s too big for my living room.
26. I’ve decided which apartment I’m going to lease when I move to Madrid.
A. I knew you were unhappy with your landlord.
B. Great, that’s one major decision.
C. They’re trying to sell their house.
27. When will we leave for the company picnic?
A. At 10:45 this morning.
B. I went to work yesterday.
C. At the Central Park subway station.
28. Should we stay at the beach or head back to the hotel?
A. Some extra beach towels.
B. OK, if you’re done swimming.
C. Let’s relax here a bit longer.
29. Hasn’t the technician fixed our network yet?
A. We met him at the networking event.
B. No, he’s still working on it.
C. I’m glad we solved it together.
30. Do you know who the woman delivering the welcome address is?
A. Yes, it was delivered to my home last week.
B. Her name is Kate Wong, the event organizer.
C. I think it’s on Seventeenth Street.
31. The Boston Herald reports that the Eastwood Public Library is closed for renovations.
A. Have you completed the report.
B. I have to renew my card next month.
C. Really? When will it reopen?
UNIT 3
File 1
How many days do we have to organize the convention?
A. There are three hundred brochures.
B. Don’t worry, it’s later than last year.
C. We’ll choose the cheapest one.
File 2
How do you turn the packaging machine on?
A. Next to the storage area.
B. Push the green button.
C. No, I haven’t seen her.
File 3
1. Flight …………………………… 8. Turn off ……………………………
2. Machine …………………………… 9. Press ……………………………
3. Business trip …………………………… 10. Attend tham dự
4. Inspection kiểm tra 11. Get to ……………………………
5. Presentation …………………………… 12. Commute đi lại
6. Proposal …………………………… 13. handle ……………………………
7. Plan kế hoạch
Check - up (file 4)
1. (A) I love blue jeans
(B) they’re comfortable
2. (A) It is too difficult
(B) It’s going slowly
3. (A) 3 years ago
(B) We just moved in
4. (A) I have three more
(B) It’s this Friday
5. (A) I’ll need a least two more days
(B) I worked on it for three hours
6. (A) Let’s finish this section first
(B) I’m taking a vacation next week
7. (A) My boss is Lucy Reynolds
(B) Early this month
8. (A) I am not positive about that
(B) You’re doing fine right now
File 5
Why are you transferring to the San Francisco branch?
A. To be closer to my family.
B. Probably in February.
Yes, it’s been for a while.
File 6
Why didn’t you take the bus today?
A. Outside my apartment.
B. Because Wendy drove me.
A three-day workshop.
File 7
1. Look for …………………………… 6. transfer ……………………………
2. renovation sự cải cách 7. confirm xác nhận
3. direction sự chỉ dẫn 8. submit nộp
4. invoice …………………………… 9. late ……………………………
5. delay …………………………… 10. early ……………………………
Check - up: ((file 8)

1. (A) I wear them only for reading
(B) I need a new pair of glasses
2. (A) Because she really likes the group
(B) she just bought tickets last night
3. (A) the supplies are running low
(B) everyone works in this office
4. (A) We had a great time there
(B) Because the weather was not nice
5. (A) Mr. Glenn is the company manager
(B) I just filed the request
6. (A) The repairman is working hard
(B) They’re still waiting for a part
7. (A) because he needs to go there
(B) I already have
8. (A) we were more organized
(B) We made huge profits from it
File 9
Would you like me to bring you another soft drink?
A. That’s Ok, I don’t want one.
B. No, that’s the first time I’ve heard it.
C. The dinner reservation’s at eight.
File 10
Did you hear the news about the merger?
A. A small construction firm.
B. No, was it announced?
C. He’s a department head.

1. (A) I’m having steak for dinner
(B) I’d love to, but I have other plans
2. (A) It start in a few minutes
(B) Yes, you can count on it
3. (A) Sure, if I can finish this report by then
(B) I love classical music!
4. (A) Yes, I do
(B) Sure, is that all?
5. (A) I’d appreciate that
(B) I don’t have enough time
6. (A) Just a few regarding the colors
(B) we are changing everything
7. (A) No, I just got here.
(B) I don’t usually surf the Net.
8. (A) He’s such a nice person.
(B0 Yes, he really deserved it.
File 12
Can you give me a tour of property on Thursday?
A. An empty corner lot.
B. Leave the door open.
C. Let me check my calendar.
File13
Shouldn’t our food have been served by now?
A. It was delicious.
B. Yes, the service is rather slow tonight.
C. I’ll order the tomato pasta.
1. Why don’t you buy a new suit for the presentation?
A. Did you win the award?
B. Hmm…I’ll follow your advice.
C. It’ll suit your company’s needs.
2. Why don’t we take a tour of the house?
A. No, I already saw this exhibit.
B. Sure, I’d like to take a look too.
C. Because the tenant will be moving out soon.
3. Should we hire a new employee to handle this project?
A. Yes, we’ll need help.
B. Turn the handle.
C. A little higher, please.
4. Shouldn’t we inform our customers of the policy change soon?
A. Yes, it’s custom furniture.
B. That was my application form.
C. I’ll let them know.
5. Why don’t we send the parcel express?
A. It still won’t arrive in time.
B. Throughout the press conference.
C. They deliver supplies to your doorstep.
PRACTICE
Exercise 1:
a.
Questions with HOW (1)
Possible answers
1. For as long as I could remember
2. Roughly two years
3. She started in 2007
4. She was here before I got here
(A) She works closely with Jack
(B) For about a year now.
(C) At the Accounting Department
(D) Yes, she works in my department
(E) She’s only been here a month
Question with HOW (2)
Possi ble answers
1. I ‘d say another week or so
2. I’ll let your know in a few days
3. I really don’t have a clue
4. Probably another couple more days
(A) It depends on how fast we get started on it
(B) As soon as the general manager approves it
(C) The program is expected to be sucessful
(D) I’d say around a month or so
(E) Let’s think about it more later
Questions with HOW(3)
Question ansewers
1. I know the manager at the shop
2. They were having a sale
3. I got an employee discount
4. I found this amazing little shop near my place
(A) The deal is final
(B) Yes, it suits you fine
(C) The store near my place was having a grand opening sale
(D) We should reduce our prices to complete with them
(E) I’ll place the order after I come back from lunch
Questions with HOW (4)
Possible answers
1. the receptionist told me
2. I received an email from the boss
3. I read a notice on the bulletin board
4. Everyone in the office knows about it
(A) Sarah called me last night and told me
(B) Okay I will let him know when I see him
(C) By booking the flight ticket early
(D) Yes, I really need to do something different
(E) I bumped into Jeff, and he told me
Questions with WHY (1)
Possible answers
1. The parts we nees have not arrived yet
2. Some of the drivers called in sick today
3. Your guess is as good as mine
4. The warehouse people packed the wrong goods
(A) The shipment is filled with our latest products
(B) The warehouse workers forgot all about the order
(C) The post office is going to close soon
(D) There were some problems at the warehouse
(E) Probably until next Wednesday
Possible answers
1. They apparently are working out some last minute details
2. I’m not sure. I’ll go and find out what’s going on.
3. I think the contract was signed this morning
4. Dave apparently is not happy with the pricing
Regcognising incorrect options
(A) It depends on what kind of deal it is
(B) Rob is going to work on it soon
(C) I heard it’s going to take a few more days
(D) Actually, the contract was signed yesterday
(E) This deal is going to be the biggest ever.

Possible answers
1. I’m expecting an overseas call this morning
2. I have an early meeting this morning
3. Ms. Owens asked me to come in early
4. There was no traffic on the road today
(A) I need to catch up on some work
(B) Sorry. I can’t come back early today
(C) I’ll try to be there by three today
(D) Yes, I can come in tomorrow
(E) My meeting with aclient this morning got canceled
Possible answers
1. he called and said he wouldn’t be able to make it today
2. He was feeling a bit under the weather
3. He had to run an errand for Mr. Smith
4. He is away on a business trip this week
(A) He’s at home in bed today
(B) He may be able to show it to me later
(C) I think it’s being held in the main conference room
(D) He was rather early, wasn’t he?
(E) I’m not sure. Why don’t we call and ask him?
Yes/No Questions with BE
Possible answers
1. Yes, we discussed it during this morning’s meeting
2. No, I have not been informed about it yet
3. Are you kidding? What new policy?
4. Yes, Mr Jackson told me last night
(A) Yes, I read about it in the company booklet
(B) Sorry, but I have some company this evening
(C) I will let you know later this afternoon
(D) No, I’m not familiar with it
(E) Of course. I will talk to the company president.
Yes/No Questions with HAVE/HAS (Present perfect) (1)
Possible answers
1. No, it’s her day off today
2. She’s in her office right now
3. She stepped out to get some coffee
4. She’s away on a business trip this week
(A) The office downstairs
(B) Yes, she should be around here somewhere
(C) Sorry,but I have not seen her today
(D) Sure, she’s in the conference room right now
(E) Let’s go and talk to her later
Possible answers
1. Yes, I overheard him saying that to the general manager
2. Yes, he apparently has a lot of confidence in him
3. Yes, he thinks lan has what it takes to do the job
4. Yes, that’s what I was told
(A) Lan has been working here for a year now
(B) He said he will be able to finish it on time
(C) Well, I’m not sure, but I really hope lan will be able to pull it off
(D) Well, let’s see if we can get in contact with him
(E) I guess so. That’s why he sent lan to close the deal, right?
d.
Questions with CAN (1)
Possible answers
1. Of course. I’ll call you a porter right away
2. Sure, where do you want me to take them?
3. No problem. Just leave them here, and I will get the bellboy to take them to your room
4. I’m sorry, but I have to take off right now.
(A) Thank you, but I will be fine
(B) Of course. I will be right with you
(C) Yes, that will be very helpful. Thank you.
(D) Yes, can you do that for me?
(E) If it’s not too much of a bother.
Questions with CAN (2)
Possible answers
1. I’m sorry, but I’m not going there today
2. What would you like me to say to him?
3. Yes, I think I could do that for you
4. All right, but what is that you want me to talk to him about
(A) That is great. He’s a great speaker
(B) Is there anything particular you want me to talk to him about?
(C) Sure, I think I can manage that
(D) No, the meeting starts after that
(E) I’m sorry, but I have to take off right after the conference.
WHY DON’T YOU…? (1)
Possible answers
1. I think I’m going to need more time than that
2. Actually, I’ve already made up my mind
3. I’ll do better than that. I’ll call you before lunch today
4. Tell you what. I’ll talk to my manager and call you this afternoon .
(A) You are going to have to give me more time
(B) All right. The answer you gave is correct
(C) Sure, let’s get together sometime this week
(D) Okay, I’ll swing by your office this afternoon
(E) Actually, I don’t know how to get to your office.
How about…? (1)
Possible answers
1. All right. It’s been a while since I last saw a movie.
2. Sorry. I’m going away this weekend
3. Sure, let’s check out the theater in the new mall
4. Actually, I’d prefer checking out the new museum
Recognising incorrect optión
(A) All right. That would be very nice
(B) Do you have a particular flick in mind?
(C) Yes, it was a very good movie
(D) He is one of my favorite actors
(E) I will be moving this Saturday
Exercise 2:
HOW (FILE 31)
Check up Test
1. How many people have signed up for the seminar so far?
(A) Wednesday would be good
(B) Just thirty five
(C) Thanks for inviting me
2. How does Nielson spell his name
(A) That’s what I’m talking about.
(B) Kate spilt the milk
(C) N-I-E-L-S-O-N
3. How was it possible for you to assemble what DVD player so fast?
(A) It comes with a remote control
(B) It will make it possible
(C) Pedro helped me with it
4. How much is the package tour to South Africa?
(A) It comes to two hundred and fifty dollars
(B) It includes airfare
(C) At the airport
5. How many applicants applied for the position?
(A) Send your cover letter by e-mail
(B) The position has already been filled
(C) Eight people have sent in resumes
6. How is the book you bought the other day?
(A) He is doing fine
(B) It’s a page turner
(C) I booked it already
7. How long is the trip?
(A) To the moutains
(B) About two weeks
(C) About ten centimeters long
8. How can I register for the course?
(A) I have to consider it first
(B) Yes, it’s due today
(C) Fill out a form
9. How did you get to the seminar?

(A) I rented a car
(B) It was held at the Plaza Hotel
(C) Actually, it was boring
10. How much rent do you pay each month?
(A) I got a six month lease
(B) I own the house
(C) Seven hundred dollars
WHY (file 32)
1. Why is the bank closed?
(A) I heard there is a strike on
(B) It’s a waste of money
(C) Yes, right across from the public library
2. Why didn’t you call me last night?
(A) Yes, I made a call
(B) I think it will be tomorrow
(C) I was very busy working on a project
3. Why has the factory stopped operating the assembly line?
(A) It’s disappointing me
(B) We have worked for 30 years
(C) It wasn’t profitable
4. Why was the delivery delayed?
(A) No, they delivered it
(B) For about two hours
(C) The heavy traffic slowed it down
5. Why are visitors not allowed on the site?
(A) For safety reasons
(B) It was allowed before
(C) The site is for the new laboratory
6. Why do you prefer to use a guide?
(A) I’ll guide you around the city if you’d like
(B) I find it much more convenient
(C) Actually, I could use a reference book
7. Why did you purchase the more expensive cassette recorder?
(A) No, I didn’t
(B) It has more functions
(C) The recorder can be bought at any electronics store
8. Why didn’t you show up at the reception for our new clients?
(A) Something urgent came up at the company
(B) No, I saw him there last night
(C) I thought it was a very successful show
9. Why didn’t you tell me about the change made in the contract?
(A) I didn’t know about it either
(B) After I check with the manager
(C) Thanks for telling me about it
10. Did they ever say why the delivery was late?
(A) It was due to bad weather
(B) On May 25th
(C) Interest rates are so high these days
YES/NO QUESTIONS (FILE 33)
1. Do your language courses end soon?
(A) Yes, in a couple of days
(B) Chinese and French
(C) You have to register by tomorrow
2. Is there an express bus to Chicago?
(A) Yes, there is one every hour
(B) No, the press wasn’t operating
(C) I’m here to attend a seminar
3. Have you seen the folder that was sitting on my desk?
(A) No, I believe he is older
(B) Yes, I filed it in the cabinet
(C) No, I didn’t see you there
4. Am I doing something wrong?
(A) It’s the wrong way
(B) Yes, everything’s okay
(C) No, you’re doing fine
5. Did you pay the bills with cash yesterday?
(A) I was charged fifty dollars
(B) No, I paid with my credit card
(C) No, I’d like to cash this check
6. Did you enjoy yourself at the housewarming party last night?
(A) I had a great time there
(B) We need some miscellaneous items for the party
(C) Actually, I’m not feeling well
7. Has the team followed up the suggestion mentioned at the last meeting?
(A) Yes, I followed him all day
(B) Great, I thought you would
(C) Yes, everyone’s doing their part
8. Are you going to hire temporary workers to get this project finished by the deadline?
(A) Because we’re behind schedule
(B) I wish we could, but we don’t have the budget for it
(C) No, they’re all regular employees
REQUEST & SUGGESTIONS (FILE 34)
1. Do you mind if I close the door?
(A) Not at all
(B) If you could read my mind
(C) I didn’t close the door
2. Would you like me to help you with the boxes?
(A) Yes, it’s in the warehouse
(B) Thanks, but I can manage
(C) No, he wasn’t helpful
3. Why don’t we select newspapers before we place an ad?

(A) I saw them in the classified ads
(B) I need some printer paper
(C) That’s a good idea
4. How about having some ice cream after lunch?
(A) Treat me to lunch
(B) That sounds good
(C) Dinner is on me
5. How about taking the subway to the bus terminal?
(A) About twenty dollars
(B) That’s a good idea
(C) I didn’t take it
6. Can you review this report for me please?
(A) It was too short
(B) Yes, I reported it to the manager
(C) Sure, I’ll check it this afternoon
7. Would you like to go to a show with me this weekend?
(A) Sure, I would love to
(B) No, she didn’t show up
(C) Yes, I went there
8. Why don’t you bring the documents with you when you come tomorrow?
(A) Yes, I think that would save us some time
(B) The documentary is on televison tonight
(C) I will be arriving tomorrow morning
HOMEWORK
7.C 16.C 25.C
8.B 17.B 26.B
9.A 18.C 27.A
10.A 19.C 28.C
11.A 20.A 29.C
12.C 21.C 30.A
13.C 22.C 31.C
14.B 23.A
15.C 24.B
7. Whose eyeglasses are these?
A. A new prescription.
B. Classes are held weekly.
C. They look like Mira’s.
8. When will Unit 23 be vacated?
A. A lease for a rental space.
B. The tenant moved out yesterday.
C. In that apartment complex.
9. Where can I find a restaurant nearby?
A. Washburn Café is at the end of the block.
B. Just for a quick bite to eat.
C. I was able to find my liense.
10. You work at Riley Industries, don’t you?
A. That’s correct.
B. Her shift will be starting soon.
C. No, I don’t have those tools.
11. Who told you about this art festival?
A. One of my coworkers.
B. It runs pretty late.
C. My art teacher is from Spain.
12. Where will actress Marie Lawson be signing autographs?
A. She appeared in a television drama.
B. You can write your name here.
C. At the Guthrie Theater.
13. Will you place an event program on each chair?

A. Dr. Delahanty’s sitting in this row.
B. The event was in Rome.
C. I can do it in a minute.
14. Has Mr. Harrison forwarded you the memo about holiday bonuses?
A. No, he never asked about the costumes.
B. I just receive it.
C. It’ll be shut down over the holidays.
15. The speech was very informative, don’t you think so?
A. I’m giving one at 5 P.M.
B. When will it most likely start?
C. The lecturer was quite knowledgeable.
16. Is Crystal Spa still in business?
A. Some of these business cards.
B. We’re here until June 24.
C. You’ll have to check its Web site.
17. This budget report seems to have some numerical errors.
A. He works at a pharmaceutical company.
B. Can you point them out to me?
C. I’m having a problem with my phone.
18. Haven’t you already thrown out the garbage?
A. An updated recycling policy.
B. Park it in the garage.
C. Only half of it.
19. The path to Mount Cape is this way.
A. He’s heading our way.
B. With my hiking gear.
C. Are you positive about that?
20. What materials have been prepared for the trade fair?
A. Someone else is handling that.
B. The fares are reasonable.
C. Yes, a booth has been reserved.
21. How often are performance reviews held?
A. Hold on. I’ll give you a tour.
B. The counters are washed every day.
C. Usually once per year.
22. Which assignment should I prioritize next?
A. Before I get home.
B. I agree. You should.
C. Please edit this press release.
23. The lounge area is located on the ground floor, isn’t it?
A. Yes, down the hall from the elevator.
B. No, the floors have been mopped.
C. The lounge is spacious.
24. Why are you returning this monitor?

A. Keep monitoring the situation.
B. I’m interested in something larger.
C. Whenever you get back.
25. When will the company merger be officially announced?
A. I have a question about the new regulation.
B. With another manufacturing firm.
C. At the shareholder meeting.
26. Does this cruise ship feature live entertainment?
A. It’s an entertaining radio program.
B. This pamphlet should say.
C. Passengers require boarding passes.
27. The spare bedroom needs to be cleaned out.
A. Have James give you a hand.
B. A double mattress.
C. The kitchen looks clean to me.
28. Would you rather keep your reward points, or use them for a room upgrade?
A. Well, the banquet was rather long.
B. Both resorts have views of the mountains.
C. I’ll save them for my next visit.
29. I can put in some overtime this evening.

A. Go ahead and set them here.
B. Patrick offered to make some desserts.
C. Let’s discuss the matter later this afternoon.
30. Would you like some milk in your tea as well?
A. I ordered coffee.
B. We provide tea and snacks to clients.
C. I don’t like the new menus.
31. How will we transport the furniture to the new office?
A. Let’s meet near the exit.
B. They tested out the same chairs.
C. It comes fully furnished.
UNIT 4
File 1
That Indian restaurant is big for our annual party
A. They don’t have a private dining room.
B. A direct flight to India.
Can I get you some more rice?
File 2
I don’t think we can afford to start the store renovations yet.
A. That’s not what Susan said.
B. Yes, it’s attracting more customers.
C. The product display areas.
Check - up (file 3)
1. (A) It came out last year
(B) yes, that was hilarious
2. (A) I go there every Sunday
(B) yes, it’s right behind it
3. (A) I have full coverage
(B) Neither am I
4. (A) You should go to a doctor
(B) What did the doctor say?
5. (A) Maybe you’re right
(B) The road is under construction
6. (A) But let’s buy tickets online to make sure
(B) The afternoon shows always cost less
7. (A) I just signed the rental contract
(B) It’s going to be a big change
8. (A) Wasn’t it due today?
(B) Yes, it’s a little windy in here.
File 4
You didn’t leave your mobile phone on the train, did you?
A. It’s 555-9126.
B. A ticket to Amsterdam.
C. No, I have it right here.
File 5
Didn’t the clients say they’d prefer a tour to factory today?
A. A job application.
B. Their schedule is already full.
C. It’s a new building.
Check - up (file 6)
1. (A) Yes, his work is really satisfying
(B) I think his name is Tom
2. (A) That’s the second time it’s happened
(B) I’m sorry, but I thought it was important
3. (A) No, I have a previous engagement
(B) They never finish early
4. (A) I didn’t get promoted either
(B) At least I think our team deserves an incentive
Check - up (file 7)
1. (A) I’m not looking for a job
(B) Yes, they are
2. (A) He’s always so busy
(B) Actually, that was him on the phone
3. (A) No, tow years from now
(B) Where can I get it renewed?
4. (A) I am afraid so
(B) We need to keep costs down
File 8
Is Maria going to present the sales report, or are you doing it?
A. We’re doing it together.
B. It’s on sale today.
C. In a couple of weeks.
File 9
Is there a computer available to use while mine is being repaired?
A. Isn’t it in two hours?
B. Michael’s not using his today.
C. Some updated software.
Check - up (file 10):
1. (A) We arrived on the train
(B) I am going to fly there
2. (A) Yes, I am
(B) I really should be there
3. (A) We mostly communicate by phone
(B) I forgot my email address
4. (A) We can’t afford to delay
(B) It hasn’t been taken care of yet
5. (A) Miss Smith types faster than everyone
(B) Ask Henry. He has time this afternoon
6. (A) Is it bugging you? I’ll turn it off
(B) It’s not very interesting
7. (A) I’d like the special
(B) We are ready
8. (A) I am going there to pick it up
(B) The mechanic wants too much money
PRACTICE
Exercise 1:
a. Statement
Statements (10
Possible answers
1. What about his overseas trip?
2. I thought he had to meet a client that day
3. What made him decide to do that?
4. That’s good. I really want all the staff to attend
(A) Actually, next Friday would be good for me
(B) I guess his meeting with his client got canceled
(C) Does that mean he will not be going away?
(D) No, the meeting will be held next Monday
(E) Sure, I will be there with John
Possible answers
1. I know. I caught some, too.
2. You’d better get John to read it over again then.
3. Didn’t you ask Susan to proofread it?
4. We’d better go over it again then.
(A) I know. It seems to happen that way
(B) Check and see what’s in it
(C) We’d better read it over and get them corrected
(D) Yes, he makes a lot of mistakes
(E) Get Sarah to proofread it then
Possible answers
1. Yes, I think I will do just that
2. You know, maybe you’re right
3. Let’s just not come here anymore
4. Do you think I should do that?
(A) You know. That’s exactly what I will do
(B) Actually, he complains all the time
(C) I think I will come back here later
(D) That’s exactly what I said to him
(E) I don’t want to manage this place
Possible answers
1. Don’t worry. We still have plenty of time
2. Actually, we have until next Monday
3. I know, and that doesn’t give us much time to prepare
4. That means we have four days to review the situation
Regconising incorrect options
(A) I guess we’d better get working then
(B) Actually, I can’t make it this Friday
(C) Do you think there is enough time to do that?
(D) The work is not going to last that long
(E) I think the project is going to be a success
b. Tag/Negative questions
Possible answers
1. No, Mr. Harris does
2. Yes, but he is doing a poor job
3. I believe Terry took over a while ago
4. Yes, he has been doing that for a while now
Regconising incorrect options
(A) He handed it in this morning
(B) No, he does not complain much anymore
(C) I think you are talking about Mr. Brown
(D) He did, but Ross took over a few weeks ago
(E) Let’s go and check it our later
Possible answers
1. No, I have mine with me
2. Yes, it is. Thank you
3. No, that’s Joshua Payne’s phone
4. Oops. I can’t believe I left it there
(A) I’m not sure what the meeting is going to be about
(B) Wait until the meeting starts
(C) No, I don’t need to make a call right now
(D) Thank you. I was looking for it
(E) No, that is not mine

Negative Questions
Possible answers
1. Sorry, but already have plans today
2. What do you feel like watching?
3. Sorry. I’m going to a football game tonight
4. All right. That sounds like a fun thing to do
(A) Is anyone else going?
(B) I’d like to, but I can’t today
(C) Sure, I’m feeling amazing today
(D) How would you like to sit next to me there?
(E) This evening is not good for me
Possible answers
1. yes, they’re in the same price range
2. No, the one on the left is a much more expensive one
3. Yes, but I can show you a car that is much more affordable
4. Yes, they are. Would you like to take one out for a test drive?
(A) it’s not worth that much
(B) one of the vehicles is mine
(C) no, the one on the right is more expensive
(D) sure, I will go and check the price for you
(E) yes, but the one on the left comes with more options
c. Alternative questions
Alternative questions
Possible answers
1. I’ll take both, please
2. I’ll just have some milk instead
3. Neither. I take mine black
4. I’m sorry, but do you have any tea instead?
Reconising incorrect options
(A) I would like that very much
(B) Sorry. I can’t today
(C) I’d like some milk with a teaspoonful of sugar
(D) Yes, I would love some
(E) I’ll just have mine black, please
Alternative questions
Possible answers
1. You can leave it on the table here
2. Please give that to the receptionist
3. Let me ask Mr.Lee and see where it should go.
4. Actually, that belongs to John. Please take it to his office
(A) Just put it wherever you want
(B) No, I don’t think the store is open
(C) Sure, I will take care of it in a minute
(D) We store all the boxes there
Exercise 2:
STATEMENT (file 21)
1. It might be strange to you, but you awfully familiar
(A) Yes, she is acting a bit strange
(B) My family watched a horror movie together
(C) That’s what I was thinking. Have we met?
2. I’m considering signing up for the Society of Computer Engineers
(A) Yes, the IT training courses were worth taking
(B) The computer industry is picking uo nowadays
(C) It might do some good in making a career move
3. That’s the dealer where I got my brand-new car
(A) I know they give better deals than at any other shop
(B) They have a special weekend rental rate
(C) Yes, mine is a sedan
4. Just give our office a ring when you return to arrange an appointment
(A) Try the jewelry shop at the corner
(B) Yes, that’s nice to hear
(C) All right then, again, what was your number?
5. The Service Department fell short of operators for the upcoming holiday season
(A) Yes, they will be closed for the holidays
(B) Yes, the Service Department was still operational
(C) So, I’ve already posted a temporary job opening in the classifieds
6. I try to eat less when I am on a tight schedule
(A) Yes, I saw that too on a diet program
(B) I also get drowsy if u have a big meal
(C) The restaurant is so crowded whenever I go there
7. Let’s take a quick look at these documents prior to the meeting
(A) Good thinking. I want it to be well organized
(B) Yes, the meeting was proceeding very quickly
(C) Sorry, I didn’t bring my glasses
8. Let’s postpone our plans for the weekend until the weather report is confirmed
(A) Oh, is there still a chance of rain?
(B) No, I’m afraid not
(C) When was it put off
9. I’m going out for a light lunch after reviewing this paper
(A) When did he leave?
(B) He can come with us
(C) I’ll catch up with you at the café
10. The sign ahead is really confusing
(A) Yes, your signature is really complicated
(B) At the corner of Hudson Street
(C) Then I’ll give you directions from now on
TAG QUESTIONS (file 22)
1. We haven’t hired a new technician yet, have we?
(A) No, you have to reach a bit higher
(B) No, do you have someone in mind?
(C) He works in the high-tech industry
2. You haven’t bumped into Steve by any chance, have you?
(A) He was sorting mail in the next room
(B) No, I didn’t feel like riding things there
(C) It was just a bumper to bumper accident
3. David is not to be seen in this lab from tomorrow, is he?
(A) No, he took a job offer at Wesley
(B) Let’s wrap up this meeting here
(C) Yes, he has an appointment tomorrow
4. The new branch office will be relocated in China, won’t it?
(A) No, our head office is located in Beijing
(B) Friday at the earliest
(C) Yes, the demand for our services is increasing there
5. It’s a bit chilly outside, don’t you think?
(A) Yes, I guess it’ll soon be winter
(B) I am not sure whether he will like this chilli sauce
(C) Yes, that chilli dog was really spicy
6. The item in the package was broken during the shipping and handling, wasn’t it?
(A) The samples are packed and ready to be shipped out
(B) Yes, and since you’re insured, you’ll be reimbursed
(C) No, we haven’t received it yet
7. You placed the order for the fax paper I asked for, didn’t you?
(A) Yes, I placed the paper in front of the tax machine
(B) Certainly, right after you left
(C) In chronological order
8. The meeting is set for tomorrow, isn’t?
(A) To meet with client
(B) Actually, it’s been postponed until Friday
(C) No, I think there are two sets
9. It’s supposed to shower today, isn’t?
(A) No, we had no water to take a shower
(B) No, I haven’t seen him around
(C) But the weather forecast is usually wrong, right?
10. We’re placed a request for the new machine tools, haven’t we?
(A) Yes, there is a good place to put those tools
(B) It’s about time we get it derivered
(C) I am not sure where to put it
NEGATIVE QUESTIONS (file 23)
1. Aren’t you ready to go grab something to eat with us?
(A) Yes, I was there with a client
(B) To the Chiniese restaurant
(C) It all depends on who’s paying
2. Haven’t you already turned in your applicantion form?
(A) Unfortunately, his applicantion has been turned down
(B) Yes, I am applying to the Marketing department
(C) No, I’m still working on it
3. Aren’t we going to launch our new promotional campaign in August?
(A) Yes, but first we need to hear from the director
(B) Congratulation!
(C) To Burbon Street
4. Hasn’t the managerial position been filled yet?
(A) The manager asker for a deposit of $50
(B) Yes, the manager will be replaced
(C) Someone has already started on Monday
5. Isn’t the new discount store open for business yet?
(A) Yes, is was drastically marked down
(B) We still have one hour to shop
(C) Not until next week
6. Doesn’t Mr Klein come back to work next week?
(A) No, he called in sick this morning
(B) Yes, I will take over
(C) No, he quit and has already received his severance pay
7. Shouldn’t you put in more time to consider this proposal?
(A) It’s not my call
(B) The application is not due yet
(C) We’re expecting well over 100
8. Don’t you feel a bit nervous right before making a big presentation?
(A) Yes, but I am sure I can handle it
(B) No, I was really depressed with the result
(C) The location is the ground floor of the Star Convention Hall
9. Wasn’t Roy Evan’s last performance well received by the audience?
(A) Yes, it’s on the first page of every newspaper.
(B) We invited a lot of guests
(C) It all depends on the situation
10. Couldn’t we just go out fishing today?
(A) Do you have a license for it?
(B) No, we don’t serve fish
(C) I am good at all kinds of sports
ALTERNATIVE QUESTION (file 24)
1. Do you want to meet Saturday or Sunday?
(A) Yes, we meet every weekend
(B) Because I’m very busy this weekend
(C) Sunday sounds fine
2. Should we hire new employees for the Accounting Department or the Shipping
Department?
(A) I think the Accounting Department is severely shorthanded
(B) We hire new staff from the employment egency
(C) Yes, the shipment just went out
3. Has Carol signed the contract, or is she still checking the terms?
(A) I heard she accepted all the conditions
(B) I think the contract is not good in the long term
(C) Yes, she sent it yesterday
4. Will we depart for the airport early in the morning, or in the afternoon?
(A) I have a plane to catch at five
(B) We’ll leave right after lunch
(C) We’d better take the subway to get there
5. Are you going to live in company housing, or are you planning to rent an apartment
near the company?
(A) Actually, I can’t afford to rent an apartment
(B) I’m interested in moving to another department
(C) I already applied for the company
6. Would you like to book a morning flight or an afternoon one?
(A) Yes, it is a newly released book
(B) I want to get an early start
(C) Twice a day
7. Do you prefer one or two sugars in your coffee?
(A) No sugar, please
(B) I usually have a cup of coffee in the morning
(C) There are enough copies
8. Do you want me to pick up a video before or after we eat?
(A) Yes, you should pick up the food
(B) I think I could wait until after
(C) I already saw the video
HOMEWORK
7.A 16.C 25.C
8.A 17.A 26.B
9.C 18.B 27.C
10.A 19.B 28.A
11.B 20.C 29.B
12.B 21.B 30.B
13.C 22.B 31.C
14.C 23.A
15.A 24.C
7. What food do you want to eat for dinner tonight?
A. Something spicy.
B. He usually eats pizza on Tuesdays.
C. Yes, I like that restaurant.
8. Could you please e-mail me the analysis?
A. Can I send it in an hour?
B. Because it’s not finished yet.
C. Only twelve pages.
9. Who owns that blue minivan parked across the street?
A. Parking is free on weekends.
B. From the motor show last month.
C. That would be me.
10. When is the press conference going to get underway?
A. Once the mayor arrives.
B. The deadline was yesterday.
C. In the building’s central lobby.
11. Would you like to go to the international film festival with me?
A. The tickets are 30 dollars per day.
B. I can’t, unless I finish my project early.
C. The movie’s subtitles weren’t very accurate or natural.
12. Which television program will the CEO be appearing on this evening?
A. I prefer listening to the radio to watching TV.
B. It’s called Finance Today.
C. I think the topic is very appealing.
13. The C34 tablet is scheduled to launch in June.
A. Can their appointment be rescheduled?
B. She will fix my computer today.
C. I believe it will be very popular.
14. Did the technical assistant ever meet with you?
A. Some technical support.
B. Sure, I’ll help you.
C. Not yet.
15. Isn’t Alice transferring to the New Orleans branch?

A. That’s what I’ve heard.
B. She knows his extension number.
C. Yes, I’d appreciate that.
16. When is our connecting flight going to begin boarding?
A. I’ll inform the board members.
B. We left in at the gate.
C. At 11:45 A.M.
17. You finished writing your speech for the shareholders meeting, didn’t you?
A. I still need to revise it.
B. I’m not sure everyone heard me.
C. He’s giving a speech this year.
18. Are Patrick and Dennis coming to the company fundraiser?
A. No, they haven’t gotten a receipt.
B. It’s unlikely, since they’re busy planning another event.
C. I think they’re getting raises.
19. Who is in charge of the hiring process for the new sales manager?
A. Ms. Foster expected a much higher price.
B. It hasn’t been decided yet.
C. Your application has been approved.
20. Will Jeff be going to the annual artists’ convention in Seattle?
A. It’s at the Belleville Hall.
B. The presentation was very informative.
C. No, not this year.
21. There seems to be something wrong with the printer.
A. No, it’s over there in the corner.
B. I’ll take a look at it.
C. I have the document.
22. Where is the best place to buy a suit and tie for my job interview next week?
A. For a graduation ceremony tomorrow.
B. There’s a store on East Street.
C. That one looks really great on you.
23. Why is Dr. Flanders late for my appointment?
A. He is examining another patient.
B. After I complete medical school.
C. Sorry, I’ll be late for the meeting.
24. How long have you had your cell phone?
A. I got a call from my manager.
B. Yes, I’ve lived here for a long time.
C. I purchased it earlier this year.
25. Are you still searching for a gym, or have you found one you like?
A. Both options sound great.
B. I gained 10 kilograms since last year.
C. Unfortunately, I’m still looking.
26. When will the holiday party take place?
A. It’s going to be quite a celebration.
B. The last week of December.
C. At a hotel near our office.
27. Where are the blueprints for the shopping center we’re designing?
A. Actually, it’s from an online shopping mall.
B. I agree with your plan.
C. One of the other architects might know.
28. I just noticed that my passport will expire at the beginning of February.
A. Make sure you renew it before you go to Spain.
B. It’s located just past the courthouse.
C. She arrived in Virginia in January.
29. Weren’t customers notified about the increase in subscription rates?
A. Sales decreased by over 10 percent.
B. I’m curious about that as well.
C. This is the latest edition.
30. What made you decide to become a veterinarian?
A. I would like to be a doctor.
B. I love working with animals.
C. It took about eight years.
31. But I thought the sketches for the new fashion line were finished.
A. Try them on before making a decision.
B. We’ve been selling them for quite a while.
C. Well, they’ll be done tomorrow.
MINI TEST PART 2

7. C 16. B 25. C
8. A 17. C 26. C
9. C 18. B 27. A
10. B 19. A 28. C
11. C 20. A 29. A
12. A 21. C 30. B
13. A 22. A 31. B
14. C 23. B
15. B 24. B
7. Who represented our firm at the recent expo?
A. It was held in Chicago.
B. Mr. Dawkins will be going.
C. The head of the marketing department.
8. You’re going to the welcoming party for the new interns, right?
A. Everyone from our team will be there,
B. I’m glad it has been going well.
C. I sent out invitations last week.
9. What problem are you having with the cash machine?
A. We accept checks too.
B. The maintenance person has one.
C. My debit card was rejected.
10. Hasn’t Ben decided on a vacation destination?
A. No, we stayed in Brisbane.
B. I don’t believe so.
C. A vacation package.
11. Jamie, would you schedule me an appointment with the director?
A. Yes, let me draw you a map.
B. Your reservation was canceled.
C. I’ll get on it right away.
12. You have this shirt also available in small, don’t you?
A. Actually, that size is sold out.
B. I often visit this mall.
C. The red dress is cheaper.
13. When will the acquisition be announced?
A. Not for another week.
B. The merger was very profitable.
C I start the position tomorrow.
14. Is someone sitting here, or can I take this chair?
A. I’ve been there before.
B. It will take about an hour.
C. My friend is using it, I’m afraid.
15. Who’s receiving the Employee of the Month Award?
A. Later this evening.
B. Mr. Kenichi, most likely.
C. Just forward them to me.
16. Why don’t you buy an extra monitor for your computer?
A. I already bought tickets for that.
B. I’d like that, but my budget is too tight.
C. That sounds like a good bargain.
17. Did we get the results from last week’s audit?
A. You’re right. It’s pretty odd.
B. Yes, it’s occurring in the auditorium.
C. We’ll receive them later today.
18. When did Amit originally establish his business?
A. The store opens at 8 A.M.
B. A little over two years ago.
C. Just around the corner.
19. Which of these briefcases should I buy?
A. They’re both very nice.
B. Yes, to replace my old one.
C. Thanks. I got them online.
20. Which applicant do you think we should hire?
A. It depends on the interview results.
B. Several people have applied for the position.
C. The company is opening a new branch.
21. Everyone seemed to enjoy the gathering last night.
A. At George’s house in the country.
B. A reservation for three nights.
C. Yes, they had a good time.
22. Why don’t we take a 10-minute coffee break?
A. Can you wait half an hour?
B. He has been coughing all day.
C. About two days ago.
23. A customer accidentally left her purse at the register.
A. You can sign up online.
B. Place it under the counter for now.
C. There are some on the display rack.
24. How did everything go at the real estate convention in Shanghai?
A. Property values remain the same.
B. I made some business connections.
C. Near the downtown convention center.
25. Should we rearrange the layout of the shop?
A. This is her favorite boutique.
B. Yes, a few of them.
C. I’d rather not.
26. Why aren’t the salespeople at their desks?
A. Let’s have the sales team help.
B. Some additional telemarkerers.
C. They are in the conference room.
27. Landscapers are going to plant rose bushes out front this morning.
A. Why wasn’t I informed sooner?
B. Yesterday afternoon.
C. The gardening course has a fee.
28. Haven’t you already been accepted to a college?
A. Here are your course materials.
B. Yes, it’s been filled out.
C. Quite a few, actually.
29. Beginning next month, all personnel will be required to use security badges.
A. We’d better notify the employees soon then.
B. The president is obligated to attend.
C. State safety regulations.
30. Aren’t our subscription levels continuing to increase?
A. You have to refill your prescription.
B. According to the head accountant.
C. I’m continuing to review applications.
31. What did the manufacturer do when you asked for a refund?
A. One of the warehouses at the factory.
B. They accommodated my request.
C. We changed the return policy.
UNIT 5
File 1
1. All right. Let me get you a pair of these sneakers one size smaller from the back room. I’m
sure that we have some in stock today.
2. Michelle, could you get me the medical chart for this morning’s patients? I want to look
them over before they arrive.
3. All right, let me get this straight. You are saying that you would like this package to arrive in
Hong Kong within 24 hours, right?
File 2
Jobs Signal words/phrases
Building spector Inspection; office building; safety requirement
Computer technician Technology department; Update some software
Office worker Data entry; office supplies; File cabinet
Designer Interior design company; Designing a Web site
Job applicant Resume; Position; Be interested in; Portfolio; Interview
Reporter Story; Newspaper; Be printed; Deadline; Edition
Author Bookstore; Review; Copy
Professor Research project; Be present at/attend a seminar
Restaurant manager/ Cafeteria; Food container; Tray; A bowl of soup; Kitchen; Dessert
waiter/ waitress
Property manager/ Property; Location; Space
real estate agent Rental brochure; Accommodate; Rent
Receptionist Room Reservation; Book; Single room
Appointment; Reschedule;
Sales person/ sales New product; Supply; Demonstration; Show
representative Credit card; Check book; Sales strategy; Discounted Price
In stock
Bus driver/ taxi driver Take; Route; Where would you like to go?
Could you drive me to…
Musician Play; Club; Stage Area; Sound check; Perform; Performance
Photographer Photograph; Poster; Studio
3. The cost of the weekend rental for this midsized vehicle is $99.00. that’s fifty dollars off the
regular rate. This special also includes insurance on the vehicles well as 400 miles for the entire
weekend.
File 4
Q: Who is getting the gasoline?
1. John was looking at the heater earlier and said it was out of gas. He got Mike to go and buy
from the nearby gas station. He should be back anytime now.
2. Ken was going to get the gas, but he is expecting Mr. Shaw any minitues now, so he asked
Eric to get it on his way back from Jack’s place.
3. John is in the meeting room with Ms. Sanchez, so I asked Ron to go and pick up the gas
earlier. Is there anything I can help you. In the meantime, Mr. Miller?
File 5
Who is going to pick up Jennifer?
1. Hello, Ms. Thompson. This is Lisa Stewart, Mr. Shaw’s assistant. I was asked to let you know
that Mr. Shaw had to attend an important meeting unexpectedly and won’t be able to pick up
his daughter Jennifer. However, he wanted me to tell you that he has arranged for her aunt to
pick her up
2. I believe Ron was going to pick up Jennifer today, but he can’t, so lan is going to get her from
the airport right after he finishes his meeting with Mr. Simpson.
3. Jack London won’t be able to pick up his daughter Jennifer after all since the meeting with
Mr. Harris got cancelled, Why don’t you go and see him before he takes off, Rosa?
File 6
Q: Where does the conversation take place?
1. Excuse me. I got these trousers here the other day but when I got home, I noticed that there
was a tear on the side. I was wondering if I could exchange them for a new pair?
2. Hi. I’m looking for something for a man in his 40s I can see that you have a variety of gift
collections here, but I’m not sure what to get. Do you think you can suggest something for me?
3. I need two rolls of quarters for this 20-dollar bill. I would also like to open a new account
here. Here is my identification card.
File 7
Places Signals
Office Headquarters; branch; department; meeting
Document; Paid vacation; Conference room; Payroll department;
Paycheck; Payroll; Payday; Wage; Bonus; Raise
Construction site/ building material; Pipe; tire; Robotic; device; Assembly line; factory;
Manufacturing Machine; electricity; Automated equipment
plant
Insurance agency Coverage; cover; Policy; in the event of; Theft; breakage
Store/ Try on; Discount; Display; I’m looking for; Pay by cash/ check/ card;
department store gift draft; shop window; counter; refund; apparel; floor; take the
escalator cosmetics; model
Bookstore/ Section; Journal; shelf; Aisle; checkout; Lost item draw; Bookshelf
library
Restaurant Order; bill; reservation; Dish; silverware
Bank Loan application; savings account; Deposit; balance; Account;
withdraw; Overdraw; transfer; Identification
Post office Ship; By air; Surface mail; Express Mail; Weigh; Package; Standard
delivery; Overseas
Doctor’s office/ Test result; Health; Physical exam; Blood; Filling; Scaling; Cavity;
medical office Eyesight; Dimmed
Pharmacy Prescription; Tablet; Medicine; Dose; Pill

Car repair center/ Change the oil; Safety inspection; Headlight; Rotate the tires; Check
service station out; Pick up the car; Fill up the tank; Run out of gas; Plat tire
Train Station; Miss; Catch the train; Arrive; Final destination; Collect the
ticket
Theater Seats left; Sold out; Reserve; Wait in a line; Leave early
Museum/ art Collection; exhibit; Display; Painting; Sculpture; Pottery; Opening; Be
gallery upon the walls; Gallery
Hotel/ Suitcase; name tag; Information packet; register; Conference; arrange
convention for a shuttle
center
Airport/ baggage Gate; Luggage; board; Flight; departure; Flight information;
claim area passenger; Delay; carousel; Baggage receipt; pick up one’s bag
File 8
1. A
M: Fill it up with unleaded gas, please.
W: Would you like the oil check too?
M: Yes, and wash the wind shield.
2. B
W: I don’t know what to order. I can eat everything on the menu.
M: Why don’t you try the tuna?
W: That sounds good. I love fish.
3. C
Flight Attendant: I’m sorry, sir. This section of the plane is for business class travelers.
Passenger: I thought this was economy.
Flight Attendant: No, on this flight, the economy section begins at Road 23.
4. B
W: I need to return this book to library. It’s overdue
M: Could you check the book out for me?
W: Sure, give me your library card.
5. A
W: Most of our sweaters are imported from Hong Kong
M: Do you make any in The Philippines?
W: No yet, but we are talking with their officials.
6. A
G: I have a reservation for a double room for 2 nights.
R: And your name, sir?
G: Frank Jones, with the ETAJ Import Company.
File 9
Q: Where does the speaker want to live?
1. I only moved here to Chicago a month ago and I’m still having hard time getting around the
city. You know if I had it my way, I would like to move back to my hometown Toronto.
2. Actually, it’s always a dream of mine to live in Los Angeles. The weather there is nice, and
many of my friends moved out there as well. You know, New York is just too cold in the winter.
3. I got a job to work at our head office in Boston, but I turned it down because I don’t want to
leave Miami. I’ve always lived here and I really like it here.
File 10
Q: Where does the speaker have to go?
1. I need you to hurry and those documents I requested this morning ready for me. I’m leaving
town, and I have a bus to catch in one hour.
2. Yes, I’m quite excited. It’s been ages since I last saw a play with my wife. Anyway, I’d better
get going if I don’t want to be late.
3. I’m sorry, but I’m going to have to leave now. My car is in the shop; and I need to pick it up
before lunch hour’s over. How much does my share of the meal come to?
FILE 11
key: B-B-B-B-B
1-2. 3.
M: Camilla, we will be selling our digital

cameras and accessories at a discount next
week. So, I’d like to reorganize that section
of the store
W: OK. What would you like me to do?
4- Woman: I need to return this book to the M: Please make sure that the cameras are
library. It’s overdue. prominently displayed. Um, why don’t you
Man: could you check out a book for me? move them to the shelf that currently
Woman: sure. Give me your library card holds the tripods?
Man: Ask if I can have a three-week loan rather
than two
5- Woman: Most of our sweaters are imported

from Hong Kong
Man: Do you make any the Philippines?
Woman: Not yet. But we are talking with their
offcicials
4. 5.
M: Lousia, I heard you’re taking a vacation in
Mexico this summer.
W: Brazil, actually… I’m really looking forward
to it, but I could use your advice about
something related to my trip.
Good afternoon. My name is Jerry Horace,
and I’ll be leading you around the office of our newspaper, The Nashville Gazette, today. I’ll
….ah…start by showing you the wall in the lobby where our various award are displayed. One
was even given to our publication by the mayor of Nashville shortly after our founding two
decades ago. The second part of the tour will focus on our printing machine area, where you
can see the equipment necessary to produce 50,000 copies of the newspaper daily. That area is
immediately next to our manager’s office. OK. Please follow me through these doors.
(File 12)
Q: When will the new store open?
1. The new store was scheduled to open today but there has been a delay. However, the doors
will open to the public this Friday.
2. I just got the call from Mr. West, and he said the new store is ready for the grand opening
next Monday. You and I are going to have to drive over there on Friday to make sure that
everything is all set.
3. The work is being delayed a bit. My guess is that the earliest time the new store will open
downtown will be at the beginning of next month
(File 13)
Q: When will the speaker have dinner?
1. The restaurant is about 40 minutes away from where you will be this afternoon. Why don’t
we just meet there in an hour after your appointment ends? You did say your appointment
ends at 6, right?
2. I can’t believe that you got the promotion. How about getting together to celebrate by
having a meal at our regular restaurant? Is 6 o’clock alright with you?
3. I’d like to reserve a table for 5 people for this evening at 7 o’clock, please. I’d also like to
request a birthday cake to be prepared. It’s one of my co-worker’s birthday and we’re taking
him there.
(File 14)
Q: When will the speaker pick up the pictures?
1. I dropped the film off at the photo shop this morning to get it developed. The man there said
that I can pick up my pictures the day after I come back from my trip on the tenth.
2. I was planning on going to the photo shop to pick up the picture at 1 o’clock, but I can’t
because one of my clients called and said he’ll be dropping by the office then. Could you please
call the photo shop and tell him that I will swing by at 4 o’clock?
3. I’m having lunch with the general manager today. I’m going to be a little late coming back to
the office. Because I’m planning to drop by the photo shop to pick up the film at 1:30
(File 15)
Signals Examples
Until The store will be closed until Thursday
In The film will be starting in a few minutes
And then I’ll finish the report and then send you a copy through e-mail
Ago I ordered the equipment nearly a month ago
At the end of the day Please hand in your surveys at the end of the day
Every hour on the hour Tours of the museum are conducted every hour on the hour
While Please fill out this form while you wait for your appointment
Not…until He won’t be available until July
Not ~ yet The campaign hasn’t finished yet
Not ~ for another hour The train doesn’t depart for another hour
(File 16)
1. When does the store close on weekdays?
A.....................................................................
B...................................................................................................................
C.............................................................
M: I am calling to ask what your book shop’s hours are?.........................................................
W: We open at 9 and stay opening until 8 ................................in the evening from Monday
through Friday
2. When will the speakers most likely meet?
A.....................................................................
B.................................................................................................
C............................................................
W: I was hoping to discuss .................Lisa’s promotion with you before Friday......................
M: Well, I’m busy today and Wednesday, so I can’t meet until Thursday................................
3. When will the repairperson check the printer?
A..........................................................
B..........................................................
C.............................................................
W: Is the printer working now? I asked the technician to look at it 2 hours ago......................
M: He said he’d do it after he completes one other request......................He should be here in
30 minutes...................................................................................................
4. When is the woman’s meeting scheduled to start?
A.....................................................................
B..................................................................................................................
C.............................................................
W: I’m scheduled to have a meeting at 9 this morning.............................., but I’ve got a terrible
headache
M: If you want, I can reschedule it for 10...................................................
File 17 KEY
1. A 2. B
M: We need to discuss start-up funding for our
help care device company. I just got off the W1: Aren’t you both pleased that our agency has
phone with the bank representative, although had more bookings lately?
we qualify for a loan, the amount only will W2: Yes. It’s probably because we received an
cover about half of various estimated costs. outstanding review on famous travel blogger
W: Hmm, that’s definitely an issue. I guess we George Leeland’s web page.
have to try to attract some initial investors M: I agree! And that reminds me… is everything
then. ready for the tour that we’re leading today?
M: Right. I think we should reach out to my W1: I just stocked the bus with water and snacks.
former colleague, Rebecca Hall. She works at And we’ve got the safety gear in case any wild
an investment firm and she may be able to animals get too close to the vehicle.
introduce us to people interested in M: Did you also bring those cans of bug spray we
supporting us. orderd , Fiona?
W: Good idea. Please contact with Ms Hall and W2: Sorry, no. I’ll grab those from our office
set up a time to have lunch with her at her before we depart.
earliest convenience. M: Good. I want to be prepared, since we have
our largest group yet today.
3. D 4. B
W: Hello, Hector. I’m just calling to check M: I need to request an employee parking permit.
about the plans you are drafting for the My new apartment isn’t near a subway station, so
Sanchez Building project. Are you going to be I will have to drive to work from now on.
able to complete them before June 10? W: You should contact the human resourses
M: Actually, I’ll require help from our manager, Mr. Hong. Just note that when I asked
subcontractor for some of the work if you him about getting one last month, I was told that
want me to finish before that deadline. Could there is a waiting list.
you give me his phone number so that I can M: Really? The lot in front of our building is never
ask him about that? full though.
W: I’m not at my desk right now. I’m going to W: I guess the company needs to ensure that our
meet a client, but I can call you back in about clients can find a place to park. So, staff aren’t
an hour and give it to you then. allowed to park in the front two rows
M: OK. I’ll contact him right after I hear back M: Hmm… do you know Mr. Hong’s extension? I’ll
from you. speak to him about this situation now.
5. C 6. C
M: Excuse me. Can you see if I still have any M: Misono, I really appreciate you coming to our
books checked out? I don’t think I do, but I’m station and talking with me. As I mentioned over
not certain. My account is under the name the phone yesterday, we’d love for you to be
David Harris. featured as a celebrity guest on our culinary show
W: Just a minute… Well, it looks like you still Good Eats. A cooking demonstration from a chef
have a novel by Brad Thompson called, uh, like you would surely attract a lot of viewers.
Forgotten Time. It was released just last W: It would be my pleasure. Actually, I’ve already
month. decided which dishes to prepare. Just keep in
M: Oh, right. I forgot about that one. I’ll be mind that they include a few unusual ingredients.
visiting my family in Tacoma for a new days, so I’ll send you the complete list later this afternoon.
I’ll drop it off next week. M: OK. And don’t worry about the ingredients.
W: OK, but it’s due tomorrow, which means We will be able to provide whatever you need.
you’ll have to pay a late fee if you bring it back
then. I can renew it now, if you’d like.
M: I’d appreciate that.
7. B 8. D
W: Lance, I went on a business trip last week. W: The lease for our salon is almost over, Francis.
But I’ve never had to turn in an expense report And, according to our landlord, Brenda Frost, our
before. Could you help me out? monthly rent will be increased by $300 per month
M: Sure. Were you at the human resources next year.
conference in San Francisco? M: Wow! That’s a big change. But I don’t think it
W: Yeah, I was there. Our boss told me to keep would be wise to try to relocate.
my meal and taxi receipts. How should I W: Not at all. We’ve established a large client
submit them to the accounting department? base in the neighborhood. But I’m not sure if we
M: I’d suggest entering all the information into can afford the new rental rate.
the report first. Then, scan each receipt and M: I think we can manage it. Our budget looks OK
attach them along with the report to an e-mail. for this year.
Ah… and address it to Ms. Rivera. She handles W: You’ve right. I’ll call Ms. Frost this afternoon
all business-related expenses. to tell her about our decision to stay here.
9. D 10. B
W: Thanks for attending the second session of M: Welcome to City Hall. How can I assist you?
our training workshop for Styx Photo Editiong W: I’m looking for the recreation department. I’m
software. Before I start, does anyone have running late for my meeting with Mr. Baxter this
questions about yesterday’s session? morning. He requested a presentation on the
M: Yeah, I do. Can you show us how to switch summer sports program my organization is
color ranges again, please? planning.
W: Sure, I’ll show you in a few minutes. And in M: You must be Dana Royce. We’ve been
the future, you can find that information in the expecting you! The recreation department is on
user manual. the third floor. I’ll call Mr. Baxter now and tell him
M: Yes, I glanced through it. But I couldn’t find that you’re here. The elevators are just to your
anything in the Tools section about color right.
rangers. W: I’ll go upstairs now. Thanks for your help!
W: Oh, it’s not in that section. It’s actually on
page 7. So you should check there. At any rate,
you should review all the content to get ready
for our exam tomorrow.
11. B 12. D
M1: Sharon, I know we’re supposed to put the M: Hey, Matilda. In two weeks, a group of
extra hoses for the fire truck in a new place business students from Madrid University will
here, but I was never told where. Can you help visit here to tour this factory and study our
me out? clothing production process. I heard that most of
W: I was actually wondering the same thing. them only speak Spanish. Do you know of any
Our chief announced the change yesterday, interpreters we can hire?
but I wasn’t here when he did. I saw Justin W: Hiring an interpreter will be very expensive.
moving a hose this morning, though. Instead, let’s ask one of our staff member for
M2: Did someone just mention my name? assistance. Elena from the customer service team
M1: Justin, hey. Sharon and I aren’t sure often handles phone call from Spanish-speaking
where to put hoses that aren’t being used. customers. So, she may be able to help
M2: there’s a spot in our smaller garage where M: Excellent idea. We’ll be taking part in a
they’re being kept. Why don’t I show you two? meeting in half an hour. I’ll bring it up with her
M1: That’s be great. Thanks. then.
13. C 14. B
W: Excuse me. I was here about an hour ago to M: Some of the protective clothing in our
open new savings account. I think I laboratory’s storage closet is getting worn out,
accidentally left my cell phone here. Has and a group of new hires start next week. They’ll
anyone found it? need fresh garments.
M: What does the device look like? W: Hmm… Well, we won’t have time to order
W: It’s black and has a brown leather case them through our supplier. That usually takes two
M: Let me check our lost and found box…um… to three weeks for delivery. But maybe there’s a
Sorry, I don’t see anything like that here. Are faster method.
you sure you didn’t misplace it elsewhere? M: Actually, I know of a uniform store located
W: Well, I went to the library earlier this downtown. If we’re only getting a few items, I’m
morning. I plan to check there next. sure we can find what we need there.
M: OK. And I’ll e-mail our staff and tell them to W: Great. Why don’t you go to that store later
immediately report it if they find anything. today? Here, charge whatever you get to this
company credit card. Thanks a lot.
15. B 16. D
M: Pardon me. I’m supposed to participate in M: Welcome to Paterson’s Baked Goods! How
an orientation session organized by the human can I help you?
resourses department. It should’ve started at W1: It’s my supervisor’s birthday tomorrow, and
1:00 P.M, but it’s 1:35 P.M. now, and no one she wants a strawberry cake. But she doesn’t eat
has arrived yet. That’s the main conference dairy.
room over there, right? M: No problem. I can make one without any milk
W: Yes, it is. But, your meeting was moved to or butter. It won’t be ready until tomorrow at 11
one of our other conference rooms. A.M, though. Is that OK?
M: Oh, thanks. I’m still setting in here since it’s W1: Let me call a coworker quickly to check…
my first day of work. Can you tell me where I Hello, Beth. When will the party for Ms. Larson be
should go? held?
W: sure. Head to the 14th floor. When you get W2: Um, at 1 P.M. once everyone returns from
off the elevator on that floor, go right. The lunch.
meeting is taking place in the space directly W1: Thanks… Uh, 11 A.M is fine.
across from the break room. M: Great. Would you like to pick it up? It can also
be brought to your office for a $10 charge
W1: I’ll come get it myself.
17. A 18. D
M: Hi. I’m interested in seeing the musical M: Pardon me. I’m supposed to participate in an
Coral Sea. Are there any tickets available for orientation session organized by the human
the opening show on Saturday? resourses department. It should’ve started at
W: Afew left, but they’re going fast. The 1:00 P.M, but it’s 1:35 P.M. now, and no one has
leading actor was nominated for several arrived yet. That’s the main conference room
awards last year, so there is a lot of interest in over there, right?
the play. W: Yes, it is. But, your meeting was moved to one
M: Great, I’m glad some seats are still of our other conference rooms.
available. I’d like two that are next to each M: Oh, thanks. I’m still setting in here since it’s
other and as close to the stage as possible. my first day of work. Can you tell me where I
W: OK. And will you be paying with cash or should go?
credit card? W: sure. Head to the 14th floor. When you get off
M: You can run this card. And I need a receipt, the elevator on that floor, go right. The meeting is
please. taking place in the space directly across from the
break room.
19. C 20. D
W: Excuse me. Does your shop offer W1: Ted and Megumi, the president of Morma
international shipping services? I’d like to get Manufacturing just called. He’s not pleased with
this teapot. But I’m worried it might break in the photos we recently took of his executive
my suicase on my flight back to Spain. team.
M: We can’t send items overseas, W2: What’s wrong with them?
unfortunately. However, I can put the teapot W1: He said shadows are cast on people’s faces,
in bubble wrap for you. That should protect it which makes it difficult to make out there
while you’re traveling. features.
W: Wonderful… I love your store, by the way. I M: Don’t worry. I can fix that issue with our digital
often travel to England and always stop in editing software. I can brighten up the
here. foreground a bit more.
W1: That’s a relief! I thought we’d have to
arrange another shoot. Um… I’m supposed to call
the president’s assistant this afternoon. So, Ted,
how long will it take you to edit the photos?
M: A couple of hours. I’ll upload the files to our
server before 12 P.M
21. C 22. D
W: Mr. Wesley, here’s the completed Your realty office today. However, our truck just
inventory report you wanted. Ah… our shop is broke down, and we’re unable to make it to your
running low on stationery goods, like building this morning.
notebooks and pens. M: Oh, I’m sorry to hear that… when might you
M: OK. It seems that the free delivery service be able to do the work?
we offered in September helped us sell more W: Well, the mechanic we spoke to said the
of those items. Can you please order new vehicle will be fixed this evening. So, can we come
stock by this weekend? by tomorrow.
W: I was just about to do that. But I don’t M: That should be fine. I won’t be at the office
know what happened to the list of suppliers then, though, as I’m showing homes to
that used to be posted in the office prospective buyers all day. But my personal
M: Oh, sorry. It’s locked in the top desk drawe assistant Angela Dawson will be around. Once
because it contains confidential information. you arrive, she can answer any questions you may
Let me grab a key for you to open that. have.
23. C 24. C
W: Charles, Jackson Street is gonna be closed M: Sheryl, a word please? The talk on renewable
this Thursday so new traffic lights can be energy is going to start 20 minutes behind
installed. So, laboratory workers who use one schedule. The speaker texted to say cars are at
of the lots on that road will need to park standstill one Highway 14
elsewhere. Could you send a memo informing W: OK. I’ll nofity the audience about the change.
staff? M: Meanwhile, regarding the keynote lecture,
M: Of course. Are there alternative over 200 people signed up to hear it.
arrangements for that day? W: I’m not surprised. Food waste is an important
W: Yes. Our employees should park in the issue, and Andrea Parker has written a best-
garage across from Bartow Manufacturing – selling book on the topic.
you know, the one that’s next to Pizza Palace. M: Oh… I almost forgot. Sorry to say, but a valet
M: But won’t people be charged $15 to leave parking driver called in sick. I know you’re
their cars there? overseeing that team as well. Hopefully, you can
W: Our company will pay for employees to make things work with one less person.
park there. They just have to submit an
expense form along with the relevant receipts
to be reimbursed.
25. D 26. C
W: You and your crew have done an W: Hello. I’d like to take your hotel’s airport
exceptional job building my deck. I can’t wait shuttle bus tomorrow at 10 A.M. Can you arrange
to see what it’ll look like once the wood has that for me?
been stained. It’s going to make my backyard M: I’m sorry. That shuttle is already full. But, I can
much more inviting place you on…um… the 11:30 A.M bus instead.
M: I’m glad you’re satisfied. As for staning the W: No, I’m afraid that would be too late as my
surface, however, we unfortunately won’t be flight is scheduled to depart at 1 o’clock. Could I
able to take care of that today. I just heard on go at another time?
the radio that a rainstorm will hit the area M: Let me see. Yes, we have a spot open at 8:30
within half an hour. A.M. you’ll ve a bit early for your flight, but there
W: Oh, that’s too bad. Do you have any idea are no other times available. So, I think you’ll
when you might be able to wrap everything have to take that one.
up?
M: We’ll stop by on Thursday to check if the
boards.
27. C 28. A
W: These crates are too heavy, Mike. We can’t W: Tom, I want to let you know that I’m almost
move them from this loading dock to the finished with the seating chart for Friday’s
warehouse without using the truck. banquet. I’m trying to seat all the winners near
M: But Kevin is using the truck right now. And the front of the venue.
we need to move this shipment before M: Yes, they should have easy access to the stage.
lunchtime And that reminds me. We got an e-mail from the
W: Kevin told me earlier today that he’d be caterer for the event about 30 minutes ago. Have
back by 11 A.M. So… uh… he should be here you read it yet?
any minute now. W: No. I’ve been focused on getting this chart
M: Oh, OK. In that case, I’ll wait for him. In the finished. Beeman Corporation expanded its guest
meantime, could you please double-check that list this morning. Did the e-mail indicate that
the crates are labeled properly? We’ve had there will be some problems?
issues with that in the past. M: Everything’s fine as we decided on the menu a
month ago. The message just mentioned the
number of vegetarian meals that will be provided.
29. B 30. D
W: Oh, I can’t believe Pasadena Gallery is W: Do you require some assistance?
going to display my artwork! Thank you so M: Yes, I’d like your opinion on which of these
much. ties to get. Both of them have fashionable
M: We take great pride in supporting local patterns, but I’m not sure if the black one will
artists, and I think your paintings will appeal to complement this suit I’m buying for my friend’s
our clients. Plus, if you go on to achieve wedding.
success, we can say that your first exhibit was W: Since the suit you’ve picked is gray, I think this
held at our gallery. sky blue tie matches it better. The black one
W: Well, I’m very excited. By the way, have seems too dark in my opinion
you decided on the dates yet? M: Hmm… You’re right. Plus, my friend said that
M: A two-week show would probably work light purple will be one of his wedding colors. So
best. I’m thinking about holding it from August your recommendation will go better with that
27 to September 10. too. I’ll put it on now just to make sure it suits
W: Ah… Could it start one week earlier – on me, if that’s OK.
August 20? I’m traveling to Berlin to
participate in a meet- and- greet event with
other aspiring painters on September 8
M: That should be fine.
31. D 32. D
W: How’s the trade fair going for you? My M: Welcome to Smooth Beginnings, the nation’s
booth has been busy. top provider of beauty products. How can I help
M: Mine too. My company’s products are you?
selling well W: I’m looking to purchase some moisturizer. My
W: I wish I had more help. It seems there are skin gets a bit dry in the winter. Where can I find
more people at the fair this year than usual these products?
M: A staff member at the registration desk said M: They’re next to the cashier… um, just over
there was a 15 percent increase in attendance there.
on the first day this year compared to last W: Thanks. By the way, this new store is really
year. However, my company’s booth only has nice.
two employees working there today…um…me M: I’m glad you like it. We just opened last week.
and my colleague. Did you have any trouble finding it?
W: So your coworker is all alone at your booth W: No. I live near the bus terminal, so it was easy
now? to get here by subway.
M: Yeah. I’d better get back. I’ve promised to M: That’s right… there are only two stops
assit him with passing out schedules for the between the terminal and Norton Station if you
demonstrations we’ll be giving this afternoon take Line 3
W: Well, that line isn’t running today because the
track is being repaired. But luckily there’s another
one with the same number of stops. I look that
one
33. D 34. D
M: Good morning. I work at Spector Industries, M: As you can see, the apartment we’re in comes
and we want convert a vacant lot on our with two bedrooms, a bathroom, living room, and
property into a garden with a seating area. modern kitchen. Additionally, the Chicago skyline
Could your landscaping company handle a job can be seen from the bedroom. Rent is $1,900 a
that scale? month. If you’re interested in filling out an
W: Absolutely. Althought our firm mostly does application, I have one right here
residential work, we have commercial clients W: The apartment is very impressive. But I have
too. In fact, just last summer we did a large another showing tomorrow, which I’d like to
landscaping project for the Seward Grocery follow through with before making a descision on
Store, which is located three blocks from your where to live
facility. M: Of course. Just be aware that another
M: Oh, really? I pass by that building daily, and potential tenant saw the unit this morning.
I’m always impressed with how nice its front Although she has yet to submit an application,
lawn looks. she assured me that she was going to do so soon.
W: We certainly appreciate the compliment. Whoever turns one in first will be given priority.
Now, why
35. C 36. B
W: Roger, we have to get the auditorium lobby W: Ted, have you booked accommodations for
ready before people arrive for tonight’s debut the speakers presenting at the environmental
performance of the play Going for Broke. conference on January 12 that our company is
M: Right, I’ve got the actors’photographs organizing?
framed for display. What else is there to do? M: I was planning to reserve rooms for all eight
W: Can you set up some tables where speakers at the Drake Inn. It’s the same hotel we
programs can be handed out? used when we arranged the trade show last
W: Sure. There are a few in the basement. I’ll month. But nothing is confirmed yet. Why?
ask Jacob to help me carry them up here. His W: Well, the Silkwood Hotel is offering a 15
shift starts in 15 minutes. percent discount on all deluxe suites booked next
M: OK. And finally, we need a spot where fans week. The details about the deal are included in
can take photos with the cast after the show the newsletter that the hotel sent out by e-mail
M: Let’s put it where it was last year… in the yesterday.
area to the left when you enter the building, M: Could you forward the message to me? I’ll
just before you reach the refreshment stand. check it out.
37. C 38. A
W: Our competitor is lauching a free delivery W: This is Classical Chat on 104.5 FM. My guest
service next month. To stay competitive, we today is Rupert Harvey, a cellist in the Fordham
should consider eliminating the fee to deliver Symphony Orchestra. Welcome, Mr. Harvey.
furniture from our store to customers’ homes M: Thank you. I’m a big fan of your show.
as well. What do you think? W: I’m glad to have you here. So, your orchestra
M: Hmm… I’m concerned we’d need to buy is planning to hold a concert on March 20,
additional delivery trucks. More customers correct?
would use that service if there were no charge. M: Yes. And the proceeds from this performance
W: Well, we could just lease them instead. will fo to the Carter Institute. Um, this
That would require less initial investment. organnization provides financial support to a
M: I like your suggestion. Do you believe we variety of groups in the city that offer music
should prepare a cost projection report before programs for children.
we discuss the idea with our superisor? W: Great. We’ll get into that in more detail in a
W: Yes, let’s do that. Can I get my tablet back few minutes. But first, we have a special treat for
from you? I lent it to you yesterday, and it listeners! Mr. Harvey will give a live performance
contains the report template we’ll need. right now.
39. B 40. C
M: Excuse me. Where is the observation deck M: Thanks for calling Tuscanson Excursions. What
for the harbor located? can I help you with today?
W: Just walk toward Starfish Beach after you W: Do you offer guided tours of art galleries
exit this visitor center. The deck is on the around the area? I’m hoping to view some during
corner. Ah… and it’s fortunate you came my four-day trip here.
today. The boardwalk will be filled with people M: Absolutely. Our art tour stops by the city’s
tomorrow because of a kite-flying competition. three major museums. It takes place twice daily
M: Good to know. By the way, I’ll be able to and begins right outside our office on Truro
see Dune Island from the deck, right? Avenue.
W: Yes. New viewing machines were just W: Oh, I’m actually hoping to browse smaller
installed there, and the weather is clear today. galleries. There’s one at the intersection of
M: Great. Also, I’m curious how much the Riviera Street and Fresco Road… umm.. just
parking fee for the nearby lot is? opposite the theater downtown.
W: The regular price is 20$ per day. But local M: Hmm… Our company doesn’t provide tours
residents only pay 15$ because they get a 25 there, unfortunately. But I can give you the phone
percent discount. number of Complete Activities - another tourism
firm in the area. They offer tours of those
locations.
41. A 42. B
M: I have a quick announcement to make. In W: Good morning, Mr Abdul. This is Alicia Ponds
response to feedback from staff, management calling from Davenpot Architecture. We received
has decided to implement a flex-time system. your resume and cover letter in regard to our
Employees will be able to start and finish work assosiate architect position. And we would like to
earlier or later than usual. Note, there are invite you in for an interview this Thursday. Are
restrictions. Staffs must still work 8 hours daily you available in the morning?
and they can’t enter the office until 7.30 AM. M: Thank you for contacting me. I already have
Uh, security persons know don’t arrive at the an appointment scheduled then, but I’m free that
building until 7 AM and they need time to turn afternoon or at any time before 12 pm on Friday.
off the alarms. In addition, shifts must end at 8 W: Thursday afternoon at 2 pm will be fine.
PM at the latest. I’ll distribute the updated M: I’ll mark it in my calendar. Is there anything
employee handbook to everyone this else I should bring? Like a reference letter?
afternoon. It includes a new section with W: I’d appreciate an example of a blueprint that
information about this system. Please read you created for a previous employer. Other than
through it and let me know if you have any that, I have everything I need.
questions.
43. B 44. B
W: Calvin, do you have a portable storage M: Hi. This is Kirk from TeleCorp. I received the
device that I can borrow? I need to move the voice mail you left with us earlier this morning
file for the marketing presentation I’m giving about adding more hard drivers to the computer
at the staff meeting to my laptop server you ordered. I can do it, but the cost will
M: I’ve got one in my drawer. Now…um…isn’t be higher. And I’ll have to change the contract.
that the meeting taking place three days from W: That’s what I figured. How much more will it
now? be?
W; It’s two days away. But I’d like to rehearse M: Well… The cost will be about $500 higher than
in advance, since I’ll be presenting in front of my previous quote.
our department head. W: OK. That’s fine. Will the change to my order
M: That makes sense. Well, if you want, I can affect the installation date?
join you in the conference room to watch your M: No, I’ll come next Monday, as originally
presentation. I’ll give you my feedback on it so scheduled. I’ll take about one hour longer than
that you’ll be better prepared for any anticipated, though. That means I’ll finish on
questions that might come up. Tuesday at 12 pm instead of 11AM.
HOMEWORK
Homework 1: (File 19)
B – A – D; D-B-D
Exercise 2
Questions 1-3 refer to the following conversation
W: My computer has a problem. It doesn’t scroll down any faster whenever I am using a word
processor.
M: Well, then have you checked for any viruses recently? Sometimes, if you don’t have it
periodically checked and let the viruses build up, the computer slows down or doesn’t reboot.
W: Wow! How do you know all those things? I wish I could do a lot more with my computer and
do it faster.
M: Then why don’t you visit the computer center? They will teach you how to deal with any
basic problems you might suffer from malfunctioning computers.
Questions 4-6 refer to the following conversation.
M: Oh, boy! I have to distribute 100 copies of the report to the broad meeting, and I am
nowhere near there. The copier keeps getting jammed.
W: Well, look at the LCD screen on the control panel. It shows that you have a paper jammed in
Section B.
M: Let me open the lid. There it is. We also have a portion of a paper stuck in the corner.
W: See? Don’t just panic. Follow the procedures which this panel shows. Then you’ll do fine.
Homework 2:
B B B; C D A
Exercise 2
M1: Jack, when you are done with the paper, can I read it? I need to check something in it
M2: Here, you can take it, Peter. I’m done with it. Oh, by the way, how is Carol working out in
her new position? I was talking to her earlier, and she seems to have lost a lot of her confidence
since she took on her new position
M1: Really? I don’t understand why you would feel that way because as far as I am concerned,
she is doing a great job. In fact, I was really happy with the result of the first project she took on
since joining my team.
M2: That’s good to hear. I was worried that she might not be performing at her best since she’s
around people that she does not know very well yet.
M: I’m tied up all morning with a conference call, but I have some free time around 2 o’clock.
Why don’t you drive over to the hotel, and I will give you the disk you need.
W: I have a luncheon meeting with a client, so I don’t think I will be able to get there by 2. How
about I come over after work today around 6?
M: Actually, that sounds better. This way we can have dinner at the hotel restaurant and catch
up on things as well. I’ll meet you in the lobby then, all right?
W: It sounds perfect.
Homework 3:
A – C – B; B – B - D
W: I say this with confidence that our winter line of clothing is going to be a hit this year. The
new designer we hired did a wonderful job and created fashionable clothing at a very
reasonable price. Let’s call up a few of the local newspapers and talk to their advertising staff
about putting our ad in the weekend edition.
M: That is a good idea, but I think the Internet might be more effective nowadays. Many of the
companies I know use online marketing, and the results are far greater. If you’d like, I can find
out more about it and let you know.
W: Hmm… Okay, why don’t you do some research and let me know by this evening? I will talk
to the boss and see what he thinks of this idea.
M: All right. I’ll call up a guy I know who is a specialist in advertising. I might be able to give you
something by this evening
M: I’ll stop by your office around 11 this morning with the contract. Is that okay with you?
W: Actually, why don’t we just meet at the front lobby and go to a coffee shop near my office?
Our office floor is being renovated, so we won’t be able to talk about anything with all the noise
around here.
M: All right, that sounds fine. Why don’t I give you a shout when I get near there then?
W: That would be fine. I’ll be waiting for your call soon. Oh by the way, would it be okay if my
manager sits in on the meeting? He is very interested in the deal, and he wants to ask you some
questions that I can’t answer.
UNIT 6
File 1
Q: What is the speaker talking about?
1. Did you hear? Larry is going to get promoted to the Assistant Manager position. I don’t know
about you, but I’m really surprised by this. I thought Barry was going to get the job..............
2. Well, we have a long weekend coming up. I’m thinking of taking a trip to
Los Angeles to visit a friend of mine who moved out there last month. What are you going to
do during your time off?
3. The new computer software system we got is very easy to use, yet it’s sophisticated enough
to handle all of our customers. This is one of the best investment we have ever made.
File 2
1. B 2. D
M: How are negotiations with TruCare Medical W: Roger, we have to get the auditorium
Supplies? Did the president of TruCare say lobby ready before people arrive for
whether the company agrees to out tonight’s debut performance of the play
accquisition terms regarding the retention of Going for Broke.
personnel? M: Right, I’ve got the actors’photographs
W: Yes. He agreed that none of our existing framed for display. What else is there to
employees will be dismissed immediately. do?
However, all staff will be subject to a six- W: Can you set up some tables where
month evaluation following the purchase to programs can be handed out?
determine whether they will receive contract W: Sure. There are a few in the basement.
extensions. I’ll ask Jacob to help me carry them up
M: Hmm… Well, at least everyone will have a here. His shift starts in 15 minutes.
chance to maintain their jobs. Have financial M: OK. And finally, we need a spot where
figures been discussed at all? fans can take photos with the cast after the
W: As of now, we’s being offered $45 million, show
which our analysts tell me is a bit low. I need M: Let’s put it where it was last year… in
your approval to ask the company to pay $48 the area to the left when you enter the
million instead. building, just before you reach the
refreshment stand.
3. D. A customer survey 4. C
W: Now, we can take a look at the compiled M: Excuse me, Ms. Hill. Do you have a few
feedback from the recent diner questionnaire minutes to talk about the new brochure for
and see if we can find some useful information our fitness center?
to help improve our restaurant. W1: We need your approval before we
M: Well, it looks like a majority of guests made have it printed
positive comments about our facility’s décor W2: I’ve got some time now. I was just
and layout. However, there are several looking through it. To be honest, it still
complaints about the attitudes of some of our needs some work.
serving staff. M: What do you think needs to be
W: I see. I think it’s best we hold a training addressed?
session to remind employees about our W2: It should include more details about
standards of service when dealing with the imprevements we made to our facilities
customers. last month. Specifically, our weight-lifting
M: That’s a thought. I can even share great tips rooms were all expanded, and skylights
from the conference on the food service were installed above the indoor pool.
industry that I attended last week. W1: Oh, thank you for pointing that out.
We should’ve been more specific.
M: I agree. I can call the firm we contracted
to design the brochure after lunch and
request the changes.
5. B 6. C
M: Selina, is your phone working? I just tried I’ve been assigned to take your picture for
to make a call, but there’s a busy signal when I the article we’re writing about you, and I’m
pick up my receiver. wondering when you’d be free to meet
W: I have the same problem. I contacted Mr. with me.
Bradford, the technical manager, and he said M: I’ll be available tomorrow at 3 PM,
the entire fourth floor has been affected. His Fatima. Where do you want to get
team is fixing the phone lines now, but it looks together?
like we’ll have to rely on our mobile devices to W: Since the article focuses on your
call clients until the matter is resolved. architectural work, perhaps we could meet
M; Hmm… That’s going to be an issue because at the construction site of the latest
I’m supposed to participate in a conference building you designed, the Grand Theater.
call in 15 minutes. I’d like to photograph you in front of the
W: I see. Well, maybe you should head to the partially finished structure.
third floor and use a phone in the meeting M: That sounds goods. By the way, once
room there the building is completed next month, I’ll
be happy to bring you back and let you
capture images of the interior as well.
File 3
Q: What does the speaker request?
1. Could you do me a favor and take these documents down to the post office? I have to step
into a meeting right now, and I don’t think I’ll have time to go there before it closes today.
2. I have to visit a client this afternoon, and I need the figures to show him. Could you run off 2
copies of this report for me? I’ll need them by two o’clock today.
3. Paul will be taking a day off tomorrow, and I need someone to give me a hand with the
delivery. Would it be possible for you to come in to work by eight?
File 4
1. C 2. A
M: Who am I supposed to submit this corporate M: Thank you for calling Jenkins
merger article to for review when I'm done Automotive Insurance. This is Bernard
drafting it? It's Friday, and the story is eaking. What can I do for you?
scheduled to be published in our paper's W: My name is Candace Black, and I'm one
Sunday edition. So, someone will have to of your insurance policy holders. I was just
approve it by the end of the day. in an accident outside Austin, and I would
W: You can send it to Arnold Smith. Following like my car to be towed to an auto repair
his promotion last week, he's reeponsible for all shop. I don't feel comfortable driving it.
articles published in our weekend edion. M: I completely understand, Ms. Black. A
M: I'll submit it to him this afternoon, then. But tow truck will be dispatched to your
first, could you tell me what you think of the location immediately. But first, l'd just like
title? Umm ... here's a copy of the piece to confirm that you've notified the police
about the situation.
W: Yes, I did. In fact, an officer is going to
stay here with me until the tow truck
arrives.
4. C
3. B W: Do you require some assistance?
M:What a busy morning. We've received so M: Yes, I'd like your opinion on which of
many complaints today about the latest update these ties to get. Both of them have
to our company's accounting program. fashionable patterns, but I'm not sure if
W1: It's been hard trying to resolve callers' the black one will complement this suit I'm
issues…Didn't you say you dealt with a buying for my friend's wedding.
customer earlier, Lena? W: Since the suit you've picked is gray, I
W2: Yeah. She was working on a financial report think this sky blue tie matches it better.
for her company this morning and lost all her The black one seems too dark in my
data when the program crashed. opinion.
W1: I can understand her frustration, but I'm M: Hmm... You're right. Plus, my friend
still not looking forward to answering more calls said that light purple will be one of his
after lunch wedding colors. So, your recommendation
M: That's for sure. Anyway, speaking of lunch, will go better with that too. I'll put it on
how about going to the Italian restaurant across now just to make sure it suits me, if that's
the M: street? My treat. OK.
W2: OK. But let's try to return to the office
before 1 P.M. 1 need to finish filing some
paperwork.
5+6. C+B
M: Elaine, I have an idea. What if our company started subsidizing employee education? We
could offer financial support for workers who want to pursue professional courses.
W: I don't see why not. Many successful corporations invest in staff development. And based
on last Friday's gathering with the board of directors, our company has enough money in its
budget to do the same.
M: So then. how much of the education costs do you think we should cover?
W: The best way to determine that is to look into the amounts that other similar companies
normally provide. Please do some research and let me know what you find.
File 5
Q: What will the speaker do next?
1. I just came back from a meeting with the personnel manager, and now I have to rush up to
another meeting with Peter to discuss the upcoming sales campaign.
2. Mr. Long no longer works in our office anymore. He was transferred our head office last
week. Tell you what, I’ll step into Mr. Lee’s office and see if he has Mr. Long’s number.
3. Terry is working with Sarah, and he’s been a great help of the editing of our new publication.
I’ll go and see if Wendy is available to give you a hand.
File 6
1. B 2. B
M: Inez, did you hear that a new employee M: Hello, Melanie. This is John Peters calling
will start working for us next Monday? His from the payroll department. I want to let
name is Danny Williams. you know that I noticed an error on last
W: I did. A representative from the IT team- month's time sheets for one of your
Joowon Kim-called this morning and said he employees.
will set up a computer for him tomorrow W: Is that so? I made sure to double-check all
afternoon. of the sheets against my team's schedule
M: Great, but Danny will also need access to before approving them. Which employee are
CashFind-our company's online financial you referring to?
research application. He'll use it for the M: Teresa Ford. Although she is a part-time
budget analysis project. You should make employee, she entered 120 hours for the
sure this is arranged before he starts. month of January. That's about 40 more
W: Oh.. .I didn't realize that. Ill e-mail the hours than she normally works.
Web services team requesting a CashFind W: I actually increased her hours to 30 per
password now. week last month, and that situation will
continue moving forward. I already informed
the head of human resources about it. but l'll
call him right now and ask him to update the
information in your database today
3. A 4. A
M: I'm calling from Data-Trend Enterprises. M: Good afternoon. This is Carlos Tran, and
We have a client flying in from Shanghai I'm a representative from the Riverside
tomorrow morning and would like a driver Business Institute. I was hoping to reach Ms.
from your chauffeur service to pick her up Brenda Ling in regard to the advanced
from the airport. accounting course she completed last week.
W: I can arrange that for you. May I have her W: This is Ms. Ling. What can I do for you? M:
name flight number, and arrival time? I'm contacting the participants who went
M: Her name is Tina Ming, and she'll be through the course to gather feedback. The
arriving on Flight DF304 at 10:20 A.M. Also, responses we receive will help our
could she be taken to the Palm Hotel before organization to improve its services and
being brought to our office? She'll need to curriculum in the future. Could you spare a
drop off her luggage. moment to answer some questions? It won't
W: No problem. I'll add the pickup to our take up much of your time.
schedule, and one of our employees will be W: I'm actually quite busy at the moment. I'll
at the airport in the morning to get her. have some free.time in the afternoon,
however. Please call me bad after 2 P.M
5. D 6. A
W: Hi, there. It's my first time selling my W: Did you see this section of the carpet?
fruits and vegetables at this farmer's market. There's a rather large stain here.
I noticed that your booth is popular. How do M: Oh! What a mess! Maybe something
you attract so many customers? during the year-end party that occurred
M: I upload pictures of my products online. earlier this afternoon. I'm worried because
My blog gets a lot of visitors, and many of our clients from Downview Legal Associates
them decide to stop by my stall. How about are arriving for a meeting at 3 P.M.
trying something similar? W: We should use Conference Room D
W: That's a great idea. Thanks for the advice. instead, seeing as it's unoccupied right now.
Also, do you know if vendors can get a M: All right. I'll gather up our presentation
discount at other sellers' stands? handouts and bring them there. While I do
M: I'm not sure. You should ask the market's that, please call was spilled the building
organizer about that. Oh! There he is now, maintenance team. They should deal with
talking to the owner of Diana's Juice Bar. the stain in Conference Room C as soon as
W: OK. I'll do that right now. possible, since Janice Chung will conduct an
interview there later this afternoon.
File 7
1. I’m looking for the sneakers you advertised in the local paper. I have been looking around the
store, but I can’t seem to find where they are. Could you tell me where you keep them?
2. Would you happen to carry any nails by any chance? I have to hang some pictures in my
office and I was told by my co-worker that you might have some in stock here.
3. I’m here to take a look at the clock radio that is on sale today. I’m talking about the one you
advertised in the local paper.
File 8
1.1. D
W: Hi. This is Larry Bates. I ordered a textbook from your store twc weeks ago, but it still hasn't
arrived at my apartment. My order confirmation number is 42345.
According to the tracking information, your book was delivered almost three days ago.
However, the Courier must not have brought it directly to your door, since you didn't include a
specific apartment number with the shipping information.
M: Hmm…But I never saw the item by my complex's main door either.
W: Why don't you talk to your building manager to find out whether the package is being herd
for you? Otherwise, you can get in touch with the courier service, Package Express. They may
be able to help you.
2. C
M: Excuse me. I'm hoping to learn more about your Chinese language classes, since many of my
clients are based in China.
W1: Our course of business Chinese should be perfect for you. Oh, the instructor is coming
down the hallway now. Jenny, can you provide some details about your class?
W2: Sure. We focus on expressions used in corporate Settings. We meet twice weekly for two
months. And the next course starts on June 2-this Friday.
M: Hmm... Two months? That'll be difficult for me, M: as I'm traveling to Hong Kong in July.
W2: In that case, there's another one starting in August.
W1: Yes, and you'll also be eligible for an advance registration discount if you enroll at our
institute before July 10.
M: Great. I'll sign up for it now.
3. D
M: Ms. Lynch, I just checked the pharmacy's inventory, and we're running low on cough
medicine.
W: I'm not surprised. We're entering the flu season, and we've already had many people
coming in to buy that.
M: Should I contact the pharmaceutical manufacturers and place additional orders?
W: Please o. Also, let's get extra pain relief drugs, since our supply of that needs to be
replenished, too. I meant to order more last week but forgot to.
M: I'll do that. And as for the pain relief medicine, l'll get the one with the lowest per-pill cost,
as customers seem to prefer that brand.
4. D
M: Kumiko, do you know where I can find a copy of the our research department conducted on
health study care devices? I need data from it to make another report.
W: I've gota printout of that in my file cabinet right here. By the way, are you going to the Heart
and Lung Foundation's annual charity fundraiser on May 4? Or will you be too busy working on
this project?
M: I requested a deadline extension. heard that there will be many industry professionals
attending the fundraiser. so I don't want to miss it. It would be a great opportunity to network
with them.
W: Definitely ..。If you haven't registered yet, I can do it for you.
5. A
W: Shane, the IT team was Web site yesterday to include information about our new Oceans
Alive line of soap, but it hasn't been done yet.
M: I forgot to tell you. They're gonna finish this afternoon, by ... um …3:00 P.M. at the latest
W: OK, I'll check it then. Is there anything that needs to be done for the product release event
being held at SuperSmart at the end of next month?
M: Of our new products, the shampoo, hand soap, and
5.2.
face cleanser are made of organic ingredients, but the body wash isn't. The current coupon
must be modified to ensure it's valid for the entire line.
6. A
M: Gina, has the environmental assessment that Skylark Incorporated commissioned our
research firm to conduct been completed?
W: It has. I was in charge of carrying it out, and everything went smoothly.
M: Good. If I remember correctly, the company is concerned with rainfall levels
W: That's right-in four counties that it's considering constructing an amusement park
M: So, I assume you recommend that the firm build at the driest location of the ones analyzed.
W: No, actually. That one isn't suitable, since land costs there exceed Skylark's budget. As a
result, we recommended the next best option.
File 9
1. I’m sorry for being late to the meeting. You wouldn’t believe how congested the highway
was this morning. I hope I didn’t miss anything important.
2. I called for service, but the person said the earliest anyone can come and to take a look at
the copier is this this Wednesday. It’s a bit of a hassle, but we are going to have to use the
machine upstairs in the meantime.
3. This heavy rain is going to last a while I think we are going to have to walk around the duty-
free shops since our flight has been delayed.
File 10
1.C 2.D
M: Thursday at your theater. But I was very W: Hello. This is Wendy Rahn from Silver Fork
disappointed that there were issues with the Engineering. I'm calling about some of the air
sound due to a microphone malfunction. I conditioning units in our office building.
W: I'm sorry about that, sir. However, we
Three of them are extremely loud and have
aren't providing refunds because the issue
been distracting our employees. Could you
was caused by the band's equipment. I
please send a technician to look at them
suggest you make a complaint on Farrah
tomorrow?
Miller's official Web site.
M: I'm sorry. But all of our technicians are
M: I tried that yesterday, but I haven't heard
booked through Thursday. With the hot
back yet. Isn't there anything you can do to
weather, we've been repairing a lot of air
compensate me?
conditioners lately. However, one is available
W: Well, we can provide you with a 20
this Friday. Would it be acceptable for him to
percent discount for a future performance at
stop by on that day instead?
our venue. I hope this ill make up for the
W: That would work. We're holding a staff
inconvenience you've experienced.
picnic on Friday, so there won't be anyone
3.A
here to get in the repairperson's way. The
W: Pardon me. Is there an ATM I can use
building manager can give him access to our
other than the one by the bank's entrance?
office.
Quite a few people are in line to use that
4.D
one.
W: Good moming, Jerry. I have a quick
M: Unfortunately, the only other one in the
question for you. Was your water bill higher
building is undergoing regular maintenance.
than usual this month? Mine was, andI can't
It won't be accessible for about an hour.
figure out why. I thought there might be a
W: Hmm…I'm in a bit of a rush. I need to
problem affecting everyone in the building.
withdraw cash before I fly to Vancouver for a
M: No. It's possible that there's an issue with
business trip.
your pipe system. You should have someone
M: Well, the teller at the end of the counter
inspect it.
is helping another customer, but that
W: That's a good idea. l'll need to find
shouldn't take too long. You can get cash
from her once she's available. I'm sure you'll someone who will give me a fair price,
find that option faster than using the though. It could be a big job.
machine. M: The plumber who I hired to work on my
W: Yeah, you're probably right. Thanks for bathroom was very professional. Here-l'll
the suggestion. give you his phone number.
5.C 6.A
W: I just found out about the new inventory W: Alonso, are you done creating the
tracking software that was installed on our blueprints for the Morissey Building? Our
computers on Tuesday. But its functions are supervisor wants to review them in our
a bit unusual, so I'm having some trouble. meeting at 4:00 P.M.
Have you figured out how to properly use it? M: Not yet. I'm still working on the
M: For the most part. Reading the user presentation slideshow for the seminar I'm
manual has been helpful. I recommend you leading tomorrow on finding architectural
do the same. A digital copy of it was e-mailed inspiration. It's been taking me longer than
to everyone a few days ago. anticipated.
W: Oh, really? I never received the message. W: Hmm..gave a similar presentation to new
Can you forward it to me so I can look it hires last year. How about I finish the
over? slideshow so that you can focus on the
M: Certainly. However, it's odd that you blueprints?
weren't included in the original e-mail. You M: I'll e-mail you the presentation materials
should inform our manager about that to in a minute. Let me just wrap up the design
ensure you're a part of future group for this slide and save the file to my
messages and important announcements. computer. I really appreciate your assistance.
File 11
1. Okay, let me get this straight. You are trying to tell me that I can move in next Tuesday after
the current tenant vacates the unit on Monday, right?
2. I have to leave town on a business trip tomorrow and won’t be getting back until Thursday.
Do you think it’s possible for me to move in on the weekend?
3. If you don’t mind, I will move my things in on the first of next month. My lease at my current
apartment doesn’t run out until the end of the month.
(file 12)
Q: Why does the speaker sound happy?
1. I just got the call. I’m now officially hired as a fulltime staff member at the firm. Let’s go out
and celebrate. Dinner is on me today.
2. I can’t believe this, but I finally completed the course. The certificate is supposed to arrive in
a mail in 2 weeks.
3. The new printer is supposed to arrive this afternoon. Now, we can print coloured copies for
the presentation we make. This is really great.
(file 13)
Q: Why is the speaker going to Irvine?
1. I will be going to Los Angeles to meet a client and will be dropping by to visit my sister in
Irvine. She moved out there last summer, and I haven’t seen her since.
2. I just reserved a flight to California because there’s going to be a sales seminar in Irvine next
month.
3. I’m scheduled to take a tour of our plant next week in Irvine, so I don’t think
I can go to the head office with you. Would it be okay if we went next month instead?
File 14
1. A 2. D
M: Thank you for calling Jenkins Automotive W: Hello. I'd like to purchase a pressure
Insurance. This is Bernard speaking. What cooker from your department store 。 ..
can I do you? ah. .. the Cookware 550.
W: My name is Candace Black, and I'm one of M: I can definitely take care of that for
your insurance policy holders. I was just in an you, ma'am. Have you ordered anything
accident outside Austin, and I would like my over the phone from us before?
car to be towed to an auto repair shop. I W: Yes, I have. There should be an
don't feel comfortable driving it. account for Marilyn Tan with a home
M: I completely understand, Ms. Black. A tow address at 100 Eastwood Street in
truck will be dispatched to your location Baltimore. However, I'd like the item
immediately. But first, I'd just like to confirm shipped to my gift for her friend's home,
that you've notified the police about the since it will be a housewarming party
situation. M: Absolutely. Please just wait a moment
W: Yes, I did. In fact, an officer is going to while our system loads, and then I'll enter
stay here with me until the tow truck arrives. all the necessary information.
3. D 4. C
M: Joan, we need to make arrangements to M: How are negotiations going with TruCare
have a small office party for Angela's Medical Supplies? Did the president of
birthday next week. TruCare say whether the company agrees to
W: Oh, thanks for bringing that up…I had our acquisition terms regarding the retention
forgotten about it. Do you have any ideas? of personnel?
M: Yes, I suggest we hold the celebration in W: Yes. He agreed that none of our existing
the conference room. But before I buy a employees will be dismissed immediately.
cake, I need to know the food budget. However, all staff will be subject to a six-
W: We can spend up to $50 on a cake. But month evaluation following the purchase to
please make sure it's big enough office can determine whether they will receive contract
have a slice-it should be at least 10 inches. extensions.
Whatever you buy, just bring the receipt to M: Hmm. .. Well, at least everyone will have
Mary in the human resources department, a chance to maintain their jobs. Have
and she'll reimburse you. financial figures been discussed at all?
W: As of now, we're being ered our analysts
tell me is a bit ibw. I need your approval $45
million, which to ask the company to pay $48
million instead.
5. A 6. A
M: What a busy morning. We've received so W: A representative of the state government
many complaints today about the latest just contacted me regarding proposal. Our
update to our company's accounting request was approved, so the community
program. center is going to be the recipient of a
W1: It's been hard trying to resolve callers' technology grant worth $75,000.
issues... M: Didn't you say you dealt with a M: Wonderful! Now we can finally afford to
really upset customer earlier, Lena? replace the outdated electronics in our
W2: Yeah. She was working on a financial computer lab with more modern equipment.
report for her company this morning and lost People in the community are going to be very
all her data when the program crashed. pleased with the news.
W1: I can understand her frustration, but I'm W: That's right. However, there are
still not looking forward to answering more limitations on how our recent funding the
calls after lunch. grant money can be spent. So, we'll have to
M: That's for sure. Anyway, speaking of read over the documents carefully before
lunch, how about going to the Italian buying computers or other devices.
restaurant across the street? My treat.
W2: OK. But let's to return to the office
before 1P.M. I need to finish filing some
paperwork.
7. C 8. C
M: As you can see, the apartment we're in M:
comes with two bedrooms, a bathroom, W: Wait, look here. This screen says our
living room, and modern kitchen. flight has been delayed.
Additionally, the Chicago skyline can be seen M: Yeah, you’re right. In that case, I’d like
from the bedroom. Rent is $1,900 a month. If to find a spot in this terminal that
you're interested in filling out an application, provides wifi. I need to download the
I have one right here. lecture notes from the sales conference
W: The apartment is very impressive. But I we attended in the Nati.
have another showing tomorrow, which l'd W: Just so you know, there is a charge to
like to follow through with before making a use the airport’s Internet service
decision on where to live. M: Really? I’d rather not pay a fee. Well, I
M: Of course. Just be aware that another should still have time to review the notes
potential tenant saw the unit this morning. before our noon meeting in Portland.
Although she has yet to submit an W: Yeah, Ms Anderson won’t probably
application, she assured me that she was ask us much about the conference
going to do so soon. Whoever turns one in anyway. She’ll be more interested in
first will be given priority whether we secured any sales contracts
on our trip.
9. D 10. B
M: Excuse me. I would like to buy a pad to M: Hey, Suzane. I’m about to head to
make my bike seat more comfortable. Do Forrest Café to buy coffee for our team.
you have the Explore excess cushion in Would you like something too?
stock? W: Yes, I love the seasonal Expresso
W: Yes, it’s right here. And you’re in luck, the drinks sold there, the pumpkin latte.
product’s retail price at $56, but it’s currently M: I think that one was discontinued. It
marked down by 10%. was being offered in the fall only. The
M: That’s great. Plus, I’ve got this coupon to café is advertising winter drinks now.
use. W: Too bad. Well, I’ll just have the
W: Unfortunately, won’t be valid for this cappuchino then.
purchase. M: All right. And you recently mentioned
M: Oh, I see what you mean, well, I still take you’re on a diet, so should I ask if they
the pad, I need it as I’m going biking this could use low-fat milk instead of regular
weekend. milk.
W: Okay. If you finish shopping, I can show W: That would be great. Thank you very
you the way to the cashier area. much.
M: Yes, this is all I’m looking for today.
PRACTICE
1-3 A B A
Questions 1 through 3 refer to the following conversation.
W: We should hire a few temporary employees to help until the end of the project although
we're going to pay some overtime, Roger. 3) We don't want to miss the deadline.
M: Ms. Thomas is not going to be happy about that, Shirley
W: Wilson and I thought about that at the meeting yesterday, but Wilson pointed out that we
would have to spend even more money training the new people.
M: Yes, you're right. Then what are we supposed to do now?
4-5. B D
M: We are going to have to start the meeting without John. I have to catch a taxi to the airport
by 4:30
W: Sorry about the delay, Tom. I'll get my secretary to call him again. He should have been here
30 minutes ago.
M: I think he's stuck in traffic on Fourth Avenue. Wait, I see him coming out of the elevators
now.
7-9. B A C
W: it's so good to finally meet you, Brian. My name is Judy Carter. I'm the vice president in
charge of purchases. I believe we've spoken on the telephone a few times.
M: It's nice to meet you, too, Judy.
W: Come right in and sit down. Would you like me to get you some coffee?
M: That would be wonderful. I'll take two sugars and no milk. Also, 1 have to make a call to
headquarters before we get down to business here as they are supposed to be faxing some
final details that we must discuss.
10-12
W: Martin, I need you to do a big favor for me. 10), 11), 12)You should go to that convention in
Los Angeles next month in my place. I can't go there because I have to help open the Madison,
Wisconsin office.
M: That's on the 12th, right? I guess I can go. What will I have to do at this convention?
W: You don't have to give any speeches. I just want you to attend the 3 seminars I have picked
out.
M No problem. I did pretty much the same thing last year in Atlanta.
13-15.
W: Good morning, Mr. Hebert. 19 wasn't expecting to see you here this morning. I thought you
were going to be in France all this week. Why are you back so early?
M: I had to come back because of this shipping problem, Karen. Actually, 14.15 need you to call
Peter and Roland and get them to come to a meeting in my office at 9:30
W: That might be a bit of a problem. Roland is in Boston. I can try to get him to call so you can
have him on the speakerphone
M: Good idea.
16-18.
W : 16Hello, James. Here is that report you were asking for. Sorry, I kept it for so long. I was
studying it because all the new ideas are presented.
M: That's okay, Sue. While I have you here, what are your thoughts on the Peterson project? Do
you think we should put in a bid?
W: Definitely. The numbers that Raymond showed me make it look like a profitable idea.
M: Iwas thinking the same thing. Ill go over the report tonight and then we can discuss it at the
weekly staff meeting tomorrow
HOMEWORK
M: We can catch the 7 o'clock ferry in order to get to the city center by 7:30 p.m.
W: OK. That'll give us plenty of time to eat dinner before the show starts.
M: Oh, you want to have dinner before the show? I thinking after the show. I was thinking after
the show
W: Yes, we're going to Moose's Tooth, and that place will be packed by the time we're done
with the show.
[3-4]
W: Hey, Mr. Park. This is Jean from The Sauce magazine, I'm calling you about the subscription
you wanted.
M: Oh, yes. Thanks for reminding me, Jean. Listen, I am very busy right now. Can you give me a
call a little later? I'm free to talk in about half an hour.
W: Sure, I'll go ahead and do that. Sory for the disturbance.
M: All right, thanks.
[5-6]
W: I'm thinking of taking my children to the dinosaur exhibit that opened last Thursday.
M: My kids loved it so much that we went on Saturday and again on Sunday.
W: Really? We're going to go on Wednesday night. I hope my kids love it too.
M: Don't worry, they will. You may have to go there twice.
[7-8]
M: I'd like to reserve a flight from London to Edinburgh for next Tuesday.
W: One-way or retun trip, sir?
M: Oh, on Friday evening. I'm returning on Friday.
W: What time would you like to return? I need you to sign here, here and here.
[9-10]
M: Can we meet around 4 o'clock this afternoon?
W: Let's see. I'm free at 4:10, but I have another appointment at 4:40.
M: Don't worry. It won't take very long.
W: Alright, let's meet at the café across the street It's a quiet place.
Exercise 2
Questions 1 3 refer to the following conversation.
M: If you're not too busy tonight, how about catching movie?
W:I thought you had to work on that big presentation you are making in front of the board
members tomorrow. Have you already prepared everything?
M: Well, not quite, but it's okay because it got postponed until next Friday. One of the board
members had to cancel because of a family emergency. I am somewhat disappointed, but at
the same time, I am a bit relieved as well.
W: In that case, let's go to the seven o'clock show. You get the tickets, and I will treat you to a
nice place for dinner. Is that okay?
W:The Tan Film Festival is coming to Bellville next month. I can't believe it!
M: Does that mean that all the big stars will make their appearance here?
W: That's exactly what it means. I am so excited. I'm going to put in my request for a holiday
during that time and see every movie they're going to show. I'm also going to get the signatures
of every star I know Would you like to join me?
M:I wish I could, but I won't be here next month. The company is sending me to our head office
in London for the annual managerial training for a week
W: Will you be going to the conference center today?
M:Yes, I am thinking about it. What about you? Are you going?
W: Well, that depends on whether I can get a ride with someone here. I didn't bring my car to
work today because my husband took it to Montreal on his business trip. He said his van uses
too much gas. Anyway, I would have driven his van to work, but I am not used to driving such a
big thing.
M: Hmm... if that's the case, why don't we go together? My car is parked in the back. I'll go and
get it and meet you at the front parking lot in five minutes.
M: Mr. Ewing said for us to show up at the conference center at 4 o'clock, right?
W: Yes, he specifically asked us not to be late. Some of the people from our East York branch
office are coming, and he wants to make a good impression on them. How are you getting
there? M: I was thinking of taking my car, but I think I am just going to take the subway because
there is construction on the highway. What about you?
W:I will be taking the subway as well. Why don't we go together? I've been to the convention
center only once, and I am not sure if I can find my way around there
UNIT 7
(File 1)
Q: How will the speaker most likely find a place to live?
1. I’m going to the store to get today’s paper. I thought I would take a look in the classified
sections to check if there are any listing for bachelor’s pad I’m looking for.
2. I looked into a paper and talked to a real estate agent I know but still have no luck I was told
that there are a lot of listings for 2-bedroom apartments on the Internet. I think I’m going to
check them out now.
3. After seeing a real estate agent, I was walking back home and saw ads on the window of one
of the apartment complexes on Main Street. I checked out the place, and it was nice. I think I
will take a look at a couple more on Main Street tomorrow and make my decision.
(File 2)
Q: How will the speaker most likely find a new worker?
1. I was going to take out an ad in the local paper to look for a new computer programmer,
but I was told that the Internet is a much more effective way to find the right help nowadays.
2. I contacted a job agency a couple of days ago to look for a temporary worker and I got a call
from them this morning. They’re sending someone for an interview today.
3. I’ve been interviewing so many people for the new position, but I have not had any luck. And
then, yesterday, I got this call from a friend of mine that I have not talked to for a long time,
and he happens to know someone who is perfect for the job.
(File 3)
Q: How does the speaker feel?
1. Mr. Grant told me that I’m going to in charge of the next project. This is great because I have
been waiting almost a year for a chance like this.
2. They just announced that Mary is going to be the next manager I can’t believe that I didn’t
get the position I was sure that I would.
3. I’m not sure if Ron will be able to make it to the meeting on time.
He just called and said he is stuck in traffic I don’t know what to do if he doesn’t show up on
time.
(File 4)
Q: How will the speaker deliver the report?
1. Dave, I have to get this report to our client on the other side of town today. Do you think
you can drop it off in the office since you are on the way to the factory today?
2. I’m sorry, Cindy, but I ‘m just on my way out to take this report to Mr. William’s office. He is
taking off to Hong Kong tomorrow, and he has to look over some of the figures.
3. I was going to take the report down to the client myself, but I have to attend this morning’s
meeting. Could you do me a favor and give this the courier guy? He should be arriving in
another ten minutes or so.
(File 5)
Q: How will the speaker find a new supplier?
1. I was just going over the invoice, and I think our regular supplier is charging us too much for
the parts. I’m going to call up a friend of mine who mentioned that he knows someone who can
give us a better deal.
How will the speaker find the new supplier?
2. Our supplier folded his business and went out of state. We need to look for a new supplier.
Could you do me a favor and get me the yellow pages?
How will the speaker find a new supplier?
3. I can’t believe our order is late again. I think we really need to find a new supplier Could you
look for a company on the Internet for me? Actually, I’ll take care of it myself. You just finish
working on the report.
How will the speaker find a new supplier?
File 6
1. B 2. B
[1-2] Questions 4-6 refer to the following
M: We can catch the 7 o'clock ferry in order conversation.
to get to the city center by 7:30 p.m. M: Mr. Ewing said for us to show up at the
W: OK. That'll give us plenty of time to eat conference center at 4 o'clock, right?
dinner before the show starts. W: Yes, he specifically asked us not to be
M: Oh, you want to have dinner before the late. Some of the people from our East York
show? I was thinking after the show. branch office are coming, and he wants to
W: Yes, we're going to Moose's Tooth, and make a good impression on them. How are
that place will be packed by the time we're you getting there?
done with the show. M: I was thinking of taking my car, but I
think I am just going to take the subway
because there is construction on the
highway. What about you?
W: I will be taking the subway as well. Why
don't we go together? I've been to the
convention center only once, and I am not
sure if I can find my way around there.
3. A 4+5. A+C
Exercise 2
Questions 1 -3 refer to the following Questions 1-3 refer to the following
conversation. conversation.
M: Excuse me. Would you happen to know W: I say this with confidence that our
where the post office is? I was told that it winter line of clothing is going to be a hit
was around here somewhere, but I can't this year. The new designer we hired did a
seem to find it. wonderful job and created fashionable
W: The post office you're looking for used clothing at a very reasonable price. Let's
to be right here next to the stationery call up a few of the local newspapers and
store, but it moved to the corner of Sunset talk to their advertising staff about putting
Road and Elm Street a couple of weeks ago. our ad in the weekend edition.
If you want to go there, just walk straight M: That is a good idea, but I think the
down this road until the next intersection. Internet might be more effective nowadays.
Turn right, and walk two blocks until you Many of the companies I know use online
see the brown building on the northwest marketing, and the results are far greater. If
corner you'd like, I can find out more about it and
M: Thanks a lot. And, would you happen to let you know.
know what time it closes, by the way? I W: Hmm... Okay, why don't you do some
heard the closing time is at 4 o'clock. research and let me know by this evening? I
W: As far as I know, they're open until 4:30. will talk to the boss and see what he thinks
Yes, I'm sure they are open now. I was of this idea.
there the other day, and I remember M: All right. I'll call up a guy I know who is a
looking at my watch. It was 4:20 at the specialist in advertising. I might be able to
time. give you something by this evening.
File 7
We can spend up to $50 on a cake. But please make sure it’s big enough so that everyone in
the office can have a slice – it should be at least 10 inches. Whatever you buy, just bring the
receipt to Mary in the human resources department, and she’ll reimburse you.
File 8
That’s right… There are only 2 stops between the terminal and Norton Station if you take Line
3.
W: Well, that line isn’t running today because the track is being repaired. But luckily there’s
another one with the same number of stops. I took that one
File 9 B
M: Let's hurry, Kelsey. I'm concerned we won't catch our connecting flight to our destination.
W: Wait-look here. This screen says our flight has been delayed.
M: Yeah, you're right. In that case, l'd like to find a spot in this terminal that provides Wi-Fi. I
need to download the lecture notes from the sales conference we attended in Cincinnati.
W: Just so you know, there's a charge to use the airport's Internet service.
M: Really? I'd rather not pay a fee. Well, I should still have time to review the notes before our
noon meeting today in Portland.
W: Yeah. Ms. Anderson probably won't ask us much about the conference anyway. She'll be
more interested in whether welsecured any sales contracts on our trip.
File 10 C
M: Paula, is your dress ready for the charity fund-raiser we're attending tomorrow evening?
W: It's still at the dry cleaners, since it needed to be shortened a few inches. I'll pick it up
tomorrow morning.
M: You go to Bedford Dry Cleaners, don't you? I'm thinking about switching to that one, as my
current dry cleaner will shut down in June.
W: Well, Bedford's customer service is exceptional, and they even have monthly discounts.
Ah... in May, they're providing 10 percent off work on all leather items.
M: That sounds great. Maybe l'll come with you tomorrow and drop off some my button-down
shirts.
File 11. C
M: OK. And just to let you know, we've increased the loan period. You can borrow books for up
to three weeks now.
W: Great. Um, I also want to check out some new books that were supposed to arrive on
August 13, but they aren't on the shelves.
M: I know the two you're referring to. The guidebook will be available on August 23. There's a
typo on the notice. But the other one was damaged in transit, and the replacement won't
arrive until September.
W: Hmm…Can you recommend another book on that topic?
M: Sure. I'll check our system for a similar title.
File 12. D. 10%
You reach Frost Beauty, Adrian speaking.
Hello, will your salon’s currently special offer on beauty treatments continue throughout this
month?
We actually have sales on two services each month. For this month, April, we will be
discounting nail art and hair dying.
Perfect. I bought a box of brown dye in March, but it didn’t work well. So now I need my hair to
be recolored. Can I make an appointment for 4pm today?
Yes. I should also mention that we’ll have a booth at Danver’s Professional Salon Expo on April
20th. There will be promotions on various hair and nail products that day. So you should come
by.
File 13. B
M: Hannah, did you end up ordering new jackets to be used in the photoshoot for the magazine
October issue?
W: Yes, Raymond. There will be a delivery on August 16 th, I also submitted to complain about
the shirts that arrived on August 9th. I mentioned that they had tears in them and email to the
next …Manager Ken Powers. He responded a few days later and attached the discount coupon.
M: Nicely done. Oh, by the way, have you received the email from photographer, Linda
Wright? She had a question about whether she can be compensated for the cost of the taxi ride
to the shoot location.
W: I’ve replied to that right after this morning’s press conference we’re getting our table
edition.
(File 14)
W: Hello. I brought these bed sheets at your store last week, but they’re not the correct sizes
for my mattress. So, I’d like to return them.
M: Of course. Did you bring the receipt for the purchase with you?
W: Um, I lost it. Does that mean that I can’t get a refund?
M: Do you have the same credit card you bought the items with? I can look up the transaction
using the number.
W: Yes, I have it in my wallet. Uh….. let me just get it.
File 15
W: Hello. I’d like to purchase a pressure cooker from your department store…..ah……..the
Cookware 550.
M: I can definitely take care of that for you, ma’am. Have you ordered anything over the phone
from us before?
W: Yes, I have. There should be an account for Marilyn Tan with home address at 100 Eastwood
Street in Baltimore. However, I’d like the item shipped to my friend’s home since it will be a gift
for her house-warming party.
M: Absolutely. Please just wait a moment while our system loads, and then I’ll enter all the
necessary information.
File 16
W: Pardon me. Is there an ATM I can use other than the one by the bank’s entrance? Quite a
few people are in line to use that one.
M: Unfortunately, the only other one in the building is undergoing regular maintenance. It
won’t be accessible for about an hour.
W: Hmm…. I’m in a bit of a rush I need to withdraw cash before I fly to Vancouver for a
business trip
M: Well, the teller at the end of the counter is helping another customer, but that shouldn’t
take too long. You can get cash from her once she’s available I’m sure you’ll find that option
faster than using the machine
W: Yeah, you’re probably right. Thanks for the suggestion.
File 17
1. A 2. B
M: Hey, Soojin. I'm about to head to Forest M: I'm considering putting up some new
Caféto buy coffee for our team. Would you artwork at our hospital. Research shows
like something, too? that patients feel more comfortable at
W: Yes. I love the seasonal espresso drink medical facilities with pleasant images
sold there... the pumpkin latte. displayed.
M: I think that one was discontinued. It was W: Have you been to that newly opened
being offered in the fall only. Thecaféis gallery downtown... umm... Westchester
advertising winter drinks now. Gallery?
W: Too bad. Well, I'll just have a M: The opening party was quite impressive.
cappuCcino, then. But I think the pieces there are too
M: All right. And you recently mentioned expensive. Do you have any other
you're on a diet, so should I ask if they can suggestions?
use low-fat milk instead of regular milk? W: Jesse's Home Goods has some
W: That'd be great. Thanks so much. reasonably priced works. That store is
located two blocks down from our building,
actually.
M: I've never heard of that place. I'll check
its Web site now and see what it has
available
3. C 4. D
W1: Everyone, Ms. Clemons changed the M: Cathy, how are the pay rate
dates for her business trip, so she can join negotiations for our contract with Sutton
Meredith's retirement party this Friday Technical Consulting going?
after all. W: Shannon is in charge of that, actually.
M: Really? She said she has to meet with an She mentioned that it hasn't been a smooth
important client. I guess plans changed. process.
Meredith will be happy that she can come. M: That's unfortunate. Maybe we should
W1: Definitely. By the way, Jake, did you check if she needs our assistance. I heard
purchase decorations to put up in the that our manager wants to review the
conference room? contract on June 2. That's just four days
M: Yes. They were more expensive than I away.
thought though. I spent more than the W: Three other employees were just added
budgeted amount, unfortunately. to her team. Plus, the deadline has been
W2: Don't worry. I got an e-mail from the pushed back to June 8
catering service yesterday saying we'll be M: That's great. She'll have plenty of time
charged a discounted rate... um.. 。 since to finalize the contract, then.
we hired them for last year's holiday office
party.
5. C 6. B
M: Hi, Joanna. This morning, I finished W: The lease for our salon is almost over,
writing the press release explaining our Francis. And, according to our landlord,
company's merger with Grey Stone Brenda Frost, our monthly next year.
Partners. Do you have time to look at it? M: Wow! That's a big change. But I don't
W: Sorry, I'm leaving for a meeting now. think it would nt will be increased by $300
However, Clarissa is a great writer. She'll per month be wise to try to relocate.
review your work very thoroughly. W: Not at all. We've established a large
M: Thanks for letting me know. I plan to e- client base in the neighborhood. But I'm
mail the release to several popular news not sure if we can afford the new rental
bloggers. So, l'd appreciate any tips she has rate.
for improvement. M: I think we can manage it. Our budget
W: Well, you can ask for her help now. looks OK for this year.
Clarissa went into her office a few minutes W: You're right. I'll call Ms. Frost this
ago. afternoon to tell her about our decision to
stay here.
W: Thank you for calling the Cherry Tea
Factory
M: Hi. I signed up for a tour online this
morning, but I haven't received a follow-up
e-mail. I jusFvanted to make sure that my
request has been processed.
W: Could I get your name, please? M: Sure.
It's Sam Redmond. Um, I selected the 2
P.M. tour on Saturday.
W: Just a moment... Um... It's odd that you
weren't notified. Group of four, right?
M: Yes. Is there anything else I need to do?
W: Just pay the $15 fee when you arrive.
Keep in minc that we only accept credit
cards.
PRACTICE
1. D 2. C
M: Good afternoon. I was biking this morning
W: Welcome to Fitzroy Gadgets. Can I help and noticed that my bicycle is making a lot of
you with anything? noise.
M: Yes. I bought a digital scale here two W: Let me take a look... Hmm…Quite a few
days ago. When I got home and opened the parts need to be updated
package, I noticed that the scale doesn't M: I see. Would you be able to take care of
come with batteries. I haven't looked at the that today?
manual yet, so I'm not sure of the exact W: No, unfortunately. The parts have to be
type of battery I need. ordered . We could have it fixed by next week.
W: That's not an issue. I have a list of the As for the cost, let me check on everything…
battery types for all of the devices we sell. All right, the total will be $195. M: That's
Uh, which digital scale model did you buy? pretty expensive! Is there any way to lowe the
M: Um, the Ollie 500 price?
W: Great. We have batteries for that one in W: I suppose the chain you have will be OK for
stock. I'll help you find them now. another few months.
M: Great. I'll get a new one later, then.
3.C 4. A
M: My name is Tim Jones, and I'm calling to W: I just got off the phone with a customer.
report a defective appliance. My order There's an issue with his home security
number is 44312. hardware. It's not working at all. I told him l'd
W: Just a minute, Mr. Jones... OK, our head over there in a little while to work on it.
records show that you ordered a Steelman M: That's fine as long as you can return by
90B stove. Is that correct? noon. Just remember, we've still got to go to
M: I purchased a Gateway 350. Again, the the Gilmore Apartments right after lunch.
order number is 44312 Multiple door handles need to be swapped out
W: Oh, I misheard the last digit. My for ones with keypads.
apologies. Yes I see your purchase W: But, the Gilmore job will be taken care of
information now. What exactly is the tomorrow. That's what Ken told me.
problem? M: No, it's today. It says so right here on our
M: I'm not sure. When I press the power calendar.
button, nothing happens.
W: I see. Would you like me to arrange a
time for a
5. A 6. D
M: Debora, there you are. Do you have the M: Ms. Woods. I have the results from the
results of the crash test for our jeep questionnal we distributed after last week's
prototype? I'm curious whether company gathering.
improvements will need to be made to the W: Great, Nelson. Let me take a quick look...
design. Oh! I'r pleased that so many employees were
W: Well, the hood was badly damaged
satisfie with the facility. I liked it too-it was
during the low-speed test. I think we might
much large than we expected
have to make it out of a different material
M: Yes. We'll have to use Langston Hall when
on the final model. I still have to examine
we hol similar events in the future. It was very
both the front and rear doors.
reasonable.
M: I see. Well, after finishing with that,
W: Indeed. But it's a shame that the most
please write a report. I'd like to have it
expensiv aspect of the event received the least
before the end of the workweek.
amount o praise.
W: Oh, I have the day off tomorrow.
M: You're right..Also, while not in the survey,
M: Sorry, I forgot. In that case, just get it to
som staff said the lunch break was rushed.
me by early next week.
Next time we should offer more time to eat.
7. D
8. D
M: Good morning, Stella. I heard you're going

to the Interior Decorating Conference this
M: A shipment is going to be delivered to
Saturday. If you're interested, I can drive you
our job site at 1 P.M. It'll include wooden
there.
boards, which we'll install on the floors
W: I registered for the first seminar of the day,
later. I'll be running an errand then, so
which means you'd have to arrive pretty early.
you'll have to sign off on the order when it
If that's fine, I'll take you up on your offer.
gets here.
M: No problem. Thatll give me time to check
W: That's not an issue. Where do you want
out some stalls. By the way, are you going to
the delivered items to be stored?
attend the talk about lighting? It looks really
M: Put them in the room on the first floor
that we're renovating tomorrow. interesting. A renowned expert is leading it.
W: Um, is that the one right beside the W: Really? I hadn't heard about that
elevator?
M: No. The room between the storage
closet and the conference room.
W: OK, I'll do that. I'll also move the tools
and any other equipment we'll need.
10. B
9. C M: Hi, Christi. Have you heard the news? Ms.
Fleming is going to retire a year earlier than
expected. She shared her decision with our
CEO this morning.
W: Really? That will be a big loss for the our
department
M: Yeah, I agree ... But that's not all.I had a
meeting. with our CEO this morning, and he
offered me Ms. Fleming's job. I got promoted
to the position of department manager.
W: Congratulations! I'm sure you'll do an
excellent job. And you'll have a Ms. Fleming's
office.
M: I'm quite comfortable where I am. ..I figure
great view of the city from creating another
conference room would be more useful for the
department.
W: Thanks for rescheduling my personal 12. C
training session, Devon. I can't come to the
fitness center this afternoon today because M: Good morning. My name is Aaron Vargas.
I'm representing my company ata trade fair. Do you stillnhave room in tomorrow's basic
M: No problem. Should we get started with driving skills class? Your academy's Web site
your workout? doesn't show if there is availability or not.
W: Actually, I'd like to ask you about W: We still have a couple of slots open. Would
something first. My doctor recommends I you like to reserve one?
take a supplement, and the PulseTrain M: Yes, please.
Multivitamin offers 70 percent of the daily W: OK. And just so you know, new students
value for the vitamin I'm lacking. Have you get a slight discount, including for the basic
heard of that brand before? driving course. Have you enrolled with us
M: PulseTrain products are quite good. Um, before?
I have some complimentary multivitamin M: I took your test preparation class last
packages that a PulseTrain representative month.
left with me to hand out to my clients. Why W: In that case, you'll have to pay the full
don't you take one? amount. Now, I'll need a credit card number as
11. B students are charged in advance for classes.
M: Vanessa, have you found a suitable voice

actress for the radio commercial our
company is producing for Crestbrook
Department Store? We need to hire
somebody soon.
W: Actually, just finished interviewing a
woman over the phone.
M: Over the phone? Why didn't you speak
to her in person? W: She lives in another
city. Uh, Detroit…So, that means we would
have to
M: Hmm reimburse her for travel and
accommodation if we hired her, right?
W: I think it would be worth it. She's done
several similar projects in the past.
M: OK. I trust your judgment. But keep in
mind that we can only provide up to $500
for these expenses.
13. B 14. C
W: This is the front desk of the Harborview M: Welcome to Frasier Decorative Goods.
Hotel. How may I help you? W: I bought this window blind here yesterday.
M: Hello. I have a conference call at 3 P.M., But when I tried to hang it at home, I realized
but I can't connect to the wireless Internet that it's too short. I want to return it, please.
in my suite. M: Certainly. We stock blinds manufactured by
W: I'm so sorry for the inconvenience, sir. Vincentio, Perfect Home, and others. Would
Did you try entering the password. uh, you like to browse some of these?
"harbor77"? It's on the piece of paper you W: I think I'll order some new curtains online.
received when you checked in. So, l'd rather just get a refund, actually
M: Yes. I entered that password right before M: All right. Do you have your receipt?
I called you. W: Yes. Here it is along with the credit card I
W: Oh, I'm not sure exactly what the used for my purchase.
problem is then. M: OK. Give me a minute to make sure there is
While I'm looking into it, you can use the no damage, and then I'll process your refund.
business lounge, near our main entrance.
There's complimentary wireless Internet
15. C 16. B
M: You've reached EasyStep Trucks. M: Hi, Claire. How are the preparations for
W: Hi. I've been offered a position at Maya's birthday party going?
Washington University, so l'll be relocating W: Pretty well. I sent out the invitations
to Seattle next month. I need to rent a yesterday. And how about booking a table at
moving truck. the Korean restaurant she likes?
M: OK. How large is your current residence? M: Sure. I have that place's phone number
W: It's a two-bedroom apartment. saved. I'l call right now and see if there are any
M: In that case, l'd recommend a Mega private rooms available.
Truck. The basic rate is $75 per day W: Great. And don't forget to make the
W: Hmm …that's more than I expected. I reservation for 8 P.M. We're attending a
don't have much furniture, so a smaller budget meeting that day
truck would probably be sufficient.
M: Well, we have one that costs $55 per
day. It would probably be big enough.
W: Great. Can I make a booking over the
phone or should I visit your office?
M: Just go to our Web site uh,
www.eztruck.com.
17. B 18. B
W: The lease for our salon is almost over, W: Excuse me. I've just recently moved to this
Francis. And, according to our landlord, city, and I don't know my way around well.
Brenda Frost, our monthly rent will be Could you tell me which bus travels to Windsor
increased by $300 per month next year Station?
M: Wow! That's a big change. But I don't M: Hmm ... You have a few options. But the
think it would be wise to try to relocate. quickest is the express bus.
W: Not at all. We've established a large W: Thanks, l'll take that one! And, um … Do
client base in the neighborhood. But I’m not you think I'll be able to get to where I'm going
sure if we can afford the new rental rate. by noon? I'm running late for a dental
M: I think we can manage it. Our budget appointment.
looks OK for this year. M: Oh, certainly. The bus arrives every five
W: You're right. I'll call Ms. Frost this minutes, and you'll only be traveling 10 blocks
afternoon to tell her about our decision to or so.
stay here.
19. C 20. D
W: Thanks for attending the second session W: How's the analysis of our customer survey
of our training workshop for Styx Photo going, Casey?
Editing software. Before I start, does M: I just need to type up the report 。 .. I'll
anyone have questions about yesterday's submit it by the end of this week. But would
session? you like to look at what I've got so far?
M: Yeah, do. Can you show us how to W: Sure. Hmm..I can understand why most
switch color ranges again, please? customers rated our choice of calling plans
W: Sure, I'll show you in a few minutes. And poor. However, I'm surprised to see another
in the future, you can find that information category is poorly rated.
in the user manual. M: I wasn't expecting that either. What do you
M: Yes, I glanced through it. But I couldn't think we should do to address this issue? as
find anything in the Tools section about very
color ranges. W: I propose hiring with us. Warren Jordan at
W: Oh, it's not in that section. It's actually Handler Consulting Agency might be a good
on page 7 So you should check there. At any choice since he helped us improve our call
rate, you should review all the content to center.
get ready for our exam tomorrow.
21. C 22. A
W: Tyler, could you e-mail me the budget M: Hey, Soojin. I'm about to head to Forest
summary for our company's mobile Caféto buy coffee for our team. Would you like
application development project? You something, too?
know-the one you modified yesterday W: Yes. I love the seasonal espresso drink sold
aftenoon. there... the pumpkin latte.
M: Of course. Would you also like me to M: I think that one was discontinued. It was
forward you the résumés I received this being offered in the fall only. Thecafé is
moming? advertising winter drinks now.
W: Yes, I need to review those... ah... since W: Too bad. Well, I'll just have a cappuccino,
we'll be selecting candidates to join our then.
team at tomorrow morning's meeting. M: All right. And you recently mentioned
M: OK. By the way, all applicants meet our you're on a diet, so should I ask if they can use
educational requirements. So, we should low-fat milk instead of regular milk?
analyze and prioritize their past experience W: That'd be great. Thanks so much
in the technology sector when making a
selection.
23. B 24. B
25. C 26. D
27. C 28. D
29. C 30. B
31. A 32. B
33. C
HOMEWORK
M: Hello. (32) Last Thursday, I arranged to have cable television installed at my house this
Wednesday. Unfortunately, I will have to be out of town that day because of some urgent
matters and would like to reschedule the appointment for Friday afternoon.
W: OK, that shouldn't be a problem. (33) However, I would like to warn you that there is a $5
rescheduling fee. That's our company's policy. Can I have your name, please?
M: Oh, I see. My name is Charlie Kraner. I'm living in Hainesville. Do you know when I will have
to pay this fee?
W: (34) I’ll e-mail you soon about a user name and temporary password that you can use on
our website. Please check the e-mail and pay all your bills through our website
35- 37 conversation
M: Hi, Tiffany. Do you know what happened to the company car? I tried to reserve it today, but
I was told it's being repaired.
W: (35) When Mark was driving yesterday, he got a flat tire. I just heard that the car should be
out of the repair shop by this evening. I'll let you know when they call me.
M: Oh, that's good news. (36) I was worried M because I need it tomorrow morning to pick up
an important client from the airport.
W: Ah, isn't that Mr. Lee from Beijing? (37) Just in case, why don't you call a local car rental
tamnrrow? If the company car is fixed in time, you can cancel.
38-40 conversation
W: Hello, this is Kelly in the accounting department. (38) The ink cartridge in the printer on the
fourth floor has run out. Do you think you could come to replace it today?
M: Sure. By the way, can I ask you a favor? (39)I need you to let me know what model the
machine is so I can bring the correct one. Actually, I'm not in the office right now, so I can't see
what it is.
W: OK. But how can I find out that information? Do W I have to open the printer cover or press
some function buttons?
M: No, you don't. (40) Just ask Mr. Hills in your department. He should have a complete list of
all the hardware on the fourth floor
41-43 conversation
M: (41) Hello, I saw your advertisement on TV promoting your grand opening. Can you tell me
about your clothing store?
W: Welcome to our store. Our store specializes in men's suits and formal wear. (42) As a grand
opening promotion, we are offering free delivery on all purchases this month.
M: Wow that's great I need to buv a suit for my my wedding, so I stopped by. Could you show
me something I might like?
W: Sure. We have a variety of wedding suits. Please come here. (43) First, I would like to have
my assistant take your measurements so we can find a suit that fits you well. It won't take
much time.
44-46 conversation
W: Nice to meet you, Mr. Gomez. (44) I'm sure after you hear about our business, you will
want us to provide food and beverages for your company's various events.
M: Nice to meet you, Ms. Gates. Thank you for coming today. I haven't inquired about your
services because your company is located out of town. (45) I didn't think you could provide
services to us.
W: Rose and Lily Co. is willing to travel anywhere within the state in order to meet our clients
needs. Our prices don't change depending on distance, so you don't need to worry about that.
M: Oh, I'm glad to hear that. In that case, we will consider your services. What are your
specialties? (46) Do you think I could sample some of the food and beverages you provide.
41-49 conversation
W: Hi, Josh. You work at Sentry Insurance, don't you? (47) I heard from a friend they are
expected to merge with another company. Is your position secure?
M: Yes, no problem. I will be keeping my position. (48) In fact, my company plans to expand
internationally so that we can compete with other global corporations. I'm certain it will be
beneficial for both me and my company
W: I'm glad to hear that. Actually, I've recently been thinking about changing my line of
employment. Will there be any opportunities for getting hired at your company?
M: (49) Well, you should visit my company's website W posting new job positions because we
are that will be available after the merger.
50-52 conversation
M: Hi, Ms. Parker? This is Joseph Sterling from M Green Creek Realtors. (50) We need to talk
about an issue with the apartment you wanted.
W: Oh, hi Joseph. Did you manage to find me a place in the Kahlua Apartment building?
M: Yes, that's the reason l'm calling. But there is a bit of an issue.
W: Really? What is it?
M: (51) There is a major pest problem in the building, and they need to clear the whole building
and carry out pest control. It's going to take them at least three months to make sure the
building is clean. So you would have to wait three months to get a place there...
W: I see...
M: There is a building just nearby called Graceville Towers. It's very close to the Kahlua building
so you could stay there for three months then move over to the Kahlua building. (52) I will
arrange all of the moving for you. Why don't you go online and check out Graceville Towers and
get back to me?
W: Sure, that sounds good. Thanks Joseph.
53-55 conversation
W: Hi, Amos. This is Elizabeth Cox.(53) Last year you helped find some office space for my
company and I was hoping you could help me find something in the same area.
M: Hi, Elizabeth. It's good to hear from you. If I remember correctly, your office is in the
Barnsbury area right?
W: Yes. (54) Actually, I recently left that company
I've opened my own legal firm. I only have four staff members so we don't need a big space .As
long as it is in good condition and the location is fine.
M: No problem. I have a few in the area I think you would like. (55) What's your afternoon like?
56-58 conversation
M: Hey Judy, (56) did you see the new offices the company built? They look fantastic
W: (57) Yeah, it's about time!
M: I know we had some slow years, but the last five ite years everyone has worked so hard and
now it's finally paying off.
W: (58) Our company's growth has been fast, but there has been a lot of long nights and hard
work.
M: I agree with you. But it is nice to see it finally it paying off.I can't wait to move into my new
office!
59-61 conversation
W: Hi, Roger. (59) Is last month's sales report ready for our meeting todav?
M1: I have finished my section. Andrew, have you finished yours? (60) I noticed you were at
work late last night so I assumed you had finished.
M2: My part is finished. Give me your part and I will get everything ready for the meeting. Sales
are really high this quarter so management will be very pleased.
W: Oh, that's great. We needed a good quarter after our last one. That was our lowest in
history
M1: (61) Andrew, when you're finished send us an e-mail and we can prepare for the meeting.
62-64 conversation
M: Hello, this is Warren speaking. How can I help you today?
W: (62) Hello, Warren. I purchased a work desk from your store. I'm trying to put it together
but there are some important parts missing.
M: I'm sorry about that. Sometimes the manufacturer makes mistakes. What are you missing?
W: (63) Well, the biggest problem is I don't have the tool to put in the bolts. And I'm missing 3
barrel nuts.
M: OK, I have those parts in the shop. (64) I have a lunch break at 2:00 P.M. I can bring them
over to your place if you like?
W: Oh, wow. That would be fantastic. Wait one moment andl will give you my address.
65-67 conversation
M: Hi, Sandra, I'm so sorry I missed our meeting this morning. (66)I didn't realize the Tower
Bridge was closed for upgrading. I had to go over the Brooklyn Bridge.
W: Don't worry about it Rob. (65) Most of the staff was late because of that. It's going to be
annoying to have to go over the Brooklyn Bridge every day. I might just take the Express
Tunnel.
M:Yeah, I know. But the traffic is just so terrible in that tunnel. I can't really handle it.
W: I agree. (67) I think we should all just take the subway until the Tower Bridge is open again.
68-70 conversation
W: OK, your total bill comes to seventy-five dollars. (68)I hope you enjoyed your food tonight.
Would you like to split the bill?
M: No, I will pay. I have a coupon for a ten percent discount. It's in my wallet... here it is.
W: OK- Hmm, it doesn't seem work when I try to scan it. Let me get the manager.
M: (69) Oh... never mind. I can see the problem. I didn't read it properly. I'm so careless
sometimes. We should have ordered more drinks!
W: Well, next time you come in you should bring a bigger group, and you will get a better
discount 4hni.. ha (70) If vou like I can put the coupon in our computer system so next time you
come in you don’t need to bring the card.
UNIT 8
PRACTICE
ANNOUNCEMENT & INFORMATION
File 1
BCD
File 2
Question 1
1.Hello, ladies and gentlemen. This is your captain At this time, I’d like to welcome everyone
aboard 707 bound for New York City.
Where is the announcement taking place?
2.I’d like to remind everyone in attendance today to refrain from taking any pictures during
the play as this will disturb the actors on stage.
Where is the announcement taking place?
Question 2
1.This is just a reminder to all passengers that we will be arriving at our final destination in five
minutes. Please make sure to have all your belongings with you as you leave the train.
What did the speaker remind the listeners to do?
2.And, lastly, don’t forget to take advantage of the great deal we will be having during the
holiday season, with savings up to 50% off on some of you products.
What did the speaker remind the listeners to do?
1.The last announcement I want to make is that the snack counter on the ground floor is ready
to close. Thank you and have a nice evening.
Where is the snack counter located?
2.The museum is under renovation at the moment, so the gift shop has been moved to the
basement floor with the snack counter moving up to the second floor.
Where is the snack counter located?
File 3
Question 1: Who most likely is the speaker?
1.Now, we will head over to the next room, where you will get a close look at many of exotic
collections of Mars from different parts of the world.
2.We have been talking to a man who, at the age of 21, started what is now the biggest
supermarket chain of this city. Now, we will be back with our guest right after the commercial
break.
Question 2: When will the listeners arrive at their destination?

1.Due to an unforeseen accident up ahead, our trip is being delayed by about 20 minutes. The
current time is 10 o’clock so we expect to arrive in New York in another hour.
2.Our estimated time to our destination is 3 hours and 20 minutes. Thank you and have a
wonderful flight aboard Flight 707.
Question 3: How many stops will the listeners make before reaching their destination?
1.Our trip today will take approximately 10 hours with storms in London and Detroit before
arriving at our final destination, St. Louis.
2.This is an express bus, but we will make a stop at the next rest stop as this terrible traffic
doesn’t seem like it’s going to get any better.
Announcement
May I have your attention, passengers? This is your driver speaking. At this time, I’d like to
welcome everyone aboard this bus heading for Detroit, USA. The current time is 11 o’clock and
the estimated time to our final destination is approximately 5 hours. Along the way, we will
make 2 stops at London and Winston City. For your safety, I’d like to suggest everyone stay in
your seats with your seatbelts on at all times. Thank you and I hope you enjoy your ride.
File 4: News report
ACC
This is Christopher reporting from high above beautiful San Francisco with this morning’s traffic
report. Things are looking good on the Golden Gate Bridge. However, Route 702 coming into
the city is currently stop-and-go.
Over the East end of the city, there has been a two-car collision on Oakland Express way, which
is slowing things down a little.
File 5
Question 1: What is the main reason for the drop in sales?
1. The rising price of oil around the globe in recent months has resulted in declining sales of
in our nation, and this, according an economist, is a problem that must be solved in order for
our economy to bounce back
2. The mismanagement of local automobile companies along with an influx of foreign vehicles
has resulted in significant drop in sales of domestic cars.
Question 2: Who is Mr. Cox?

1. Today’s headline news comes from a local merchant Mr. Ernie Cox, who donated over
$10.000 to help needy children in our city. For the past year, Mr. Cox has been putting aside a
dollar for every sale he has made in his shoe store.
2. Daniel Cox, a professor of Medicine at Lakehead University made an announcement this
morning that his research team has been granted 3 million dollars over the next two years to
conduct a research against cancer.
Question 3: What does Mr. Cox say is the key to his success?
1. According to a company official, the opening of one of their biggest plants in Detroit is going
to create many new jobs in the city. Mr. Cox also added that the success of the company is the
work of the new management staff they hired late last year.
2. The company was able to make tremendous strides in the past two years, and this,
according to the company president, Mr. Dean Cox, is due to several new developments of the
company, especially the investment from the new partner Mr. Frank Jones.
Step B - D B B
Declining sales at local retail shops in recent times maybe blamed on the bad economic
situation in our city. However, despite the bad economic times, there is one store that is
making record breaking sales. According to the owner, Mr. Lanie Cox, the secret to his success
is he believes in customer service. From the first day of the store’s opening, his main concern
was to focus on how he could satisfy his customer. His effort seems to be paying off since his
store is making a record amount of sale while many of the other stores in the city are on the
brink of bankruptcy. Now here is James talking to the owner of the store, Mr. Lanie Cox.
(file 6)
Question 1: What did Lancaster Incorporated do?
1. A spokesperson for Lancaster Incorporated made an announcement at the Press Conference
today that the company is planning to build a factory right here in Lansing.
2. Topping today’s business news is the announcement made by Lancaster Incorporated that it
has decided to fire Mr. Scott Stevens, its CEO, for his alleged involvement in illegal gambling
business
Question 2: What does the speaker say is surprising?

1. The appointment of Ms. Sinclair as the head of new branch office was unexpected because
the company’s initial intention was to hire someone within the company.
2. The news about the bankruptcy of the country’s biggest ultimate company is shocking the
nation as this is going to have a serious effect on our economy.
Question 3: How much money was exchanged on the deal?

1. According to an insider, the company received an additional million dollars on top of the
initial 2 million dollars for the deal was finalized this morning.
2. This deal between 2 largest investment firms in the nation is believed to be the biggest in
this city’s history, and the amount is believed to be in a billion dollars range.
File 7
Good evening. This is Yoko Oaski with the 7-o’clock news update. The headline news of the day
comes from the announcement made by Lancaster Incorporated that it will purchase the city’s
largest hotel, the Olympiad. This comes as a surprise because the Olympiad has been
negotiating with a foreign firm or the last few months, and everyone thought that deal is going
to happen. However, remind has it that Lancaster stepped in and purchased the hotel under
closed amount. We will bring you more news we get more updates.
(FILE 8)
Questions 1-3 refer to the following talk
Welcome aboard the Moonloght Express. Lunch service will be standing in about 20 minutes.
My name is Charlotte Moon, and I am your hostess for your day on the rails. I will be pointing
out some of the interesting and historical sites as we roll towards our destinations, historical
Leaverworth. We should arrive in approximately 2 hours. Until then, sit back, relax and enjoy
the view.
Questions 4-6 refer to the following announcement.
All flights out of Rock Springs have been cancelled due to inclement weather. Flights will
resume as soon as the blizzard has passed. Weatherman predict that the skies should clear
within the next 12 hours. Those needing assisstance in arranging temporary accommodations
should speak with a customer service representative. For those wishing to expedite their
departure, arrangements are being made with Charter Buses to reroute passengers to Salt Lake
City’s Airport. To take advantage of this, please contact a gate representative. The bus will be
leaving in approximately 45 minutes. Please see the chartered bus company representatives
near the check-in counters to arrange transportation. Checked baggage may be collected at
Baggage Claim if you intend to use the bus. Again, we apologize for any conveniences and will
do our best to accommodate your needs.
Questions 7-9 refer to the following announcement
As you board High Fly Airlines, please stow any carry-on luogage in the overhead compartments
or under the seat in front of you. Any luggage that cannot be completely stowed under the
seatmust be placed in the vehead bins. All seatbacks and tray tables must be in thei upright and
locked positions. Please refrain from using any electronic equipment, including cell phones,
computers, or walkmans until after take-off, as they can interiere with the navigation systems.
An announcement will be made when it is safe to use such items.
(file 9)
DB B
OK everyone, this concludes our training on advanced hairstyling techniques. We hope you
learned how combining products and tools can help you create new and exciting hairstyles for
your clients. You’ll notice on the way out that I placed some surveys by the door. And let me
remind you that there are only a few openings left for our upcoming workshop on hair coloring,
so be sure to sign up soon if you’re interested. Have a great afternoon!
File 10
B D C
Hello, I’m the director of the Human Resources Department, and I’m here to announce a new
system for keeping track of your work hours. Instead of scanning employee ID cards at the
Security Desk, we have instituted an online system for reporting when you arrive and leave
work. Talk to your Human Resources representative during their office hours to get more
detailed information about this new process. You’ll be glad to know that the new system, which
will be fully operational by the beginning of next week, will allow the Payroll Department to
send out paychecks faster.
(File 11)
Exercise 2 Questions 1-3 refer to the following news report
The wet winter that brought mud slides and record rains to the Southwest is now threatening
spring flooding. The high snow pack in the mountains, combined with wet soils and high river
levels, leaves the region susceptible to flooding. Now a low pressure system moving into the
area promises yet more rain for the already saturated ground. City officials warn citizens to
take precautionary measures and stay tuned for further updates.
Questions 4-6 refer to the following weather report.
Well, for those of you who went out today, I don't have to tell you it was clear but muggy for
most of the state, with high temperatures in the low to mid 90's. The city of Elkview had the
high for the day at 97 degrees. And that's hot. I'm glad I'm working indoors today! For those of
you planning outdoor activities tomorrow you can expect fair skies for most of Saturday with
temperatures in the high 90's. However, things might change by Saturday evening with a storm
front moving in. We can expect light, scattered showers over the northern part of the state
bringing slightly cooler temperatures in the 80's, but this rain should taper off by mid-Sunday
morning. It will be partly cloudy for most of the morning, but these clouds should move out by
mid-afternoon. Skies should be clear Sunday night, and we recommend catching a glimpse of
the partial lunar eclipse. It should start at 10:47 p.m. And that's all for today's weather.
Questions 7-9 refer to the following news report
The state of Illinois plans to install solar energy systems in 2.5 million homes by 2020 to save
electricity and reduce pollution from power plants and industrial facilities, Governor Andrew
Marshall said on Friday. New legislation states that any homes builders make based on the
energy plan will be required to offer solar panels as an option for new homes in Illinois from
2010. Home buyers will receive 40% panel installation rebates from the state government, and
also upon request, prospective buyers will get an estimate of installation costs and possible
energy savings which will be credited to the buyers' accounts. During peak periods, it is
expected that every year up to one million watts of electricity will be saved and pollution will
be reduced by 50 million tons of carbon dioxide-based pollutants.
File 12
B C D
This is Harold Rosen, with WKRN News, reporting from the newly opened Bradford Opera
House. The building is ultramodern, and when plans for its construction were announced, locals
expressed their concern about it. It’s located right next to historic city hall, the oldest building
in the city. But so far, residents who have visited seem to like it. In spite of its modern look,
those who have been inside are impressed. The atrium is beautifully decorated, the theater is
equipped with a state-of-the art sound system, and, of course, the music program is
spectacular. The schedule for this season’s performances can be found on the WKRN Web site.
File 13
A B D
W: This is Ron Brixton from CCR News, I’m here at the WingTip shoe store next to Hyde Park,
where (83) hundreds of people have been camping overnight, waiting to buy the new running
shoe the company will release tomorrow. (84) Some people have camped here overnight or
taken the day off work to be here. From the look of it, you’d think they were giving the shoes
away. The shoe is a huge upgrade on WingTip’s last pair of shoes because of their new Boost
technology. The Boost technology is made with three stripes of an innovative material the
company has developed, which contains thousands of specially formulated foam pellets called
“energy capsules”. To show appreciation to its most loyal customers, (85) WingTip are giving
out a limited edition pair on the first day of sales, which features the signature of the Chicago
Blue’s star forward Jerry Halliwell.
HOMEWORK
ANNOUNCEMENT (FILE 14)
Check-up Test
Thank you for your interest in today's information session on being a food bank volunteer. We,
as well as the recipients of the meals and food products, greatly appreciate your donations of
time and willingness to serve in this area. We have many areas in need ranging from working in
the operations section dealing with inventory counts and back office administration to working
the loading and unloading docks and serving the actual meals themselves. To volunteer there
are no actual requirements necessary, however, we do request that if you are under the age of
sixteen you should get a written letter of approval from your parents. We have a copy of the
form available for anyone who needs one.
Questions 4 - 6 refer to the following announcement.
May I have your attention please? All seminar lecturers are requested to check in at the
Cinderella ballroom located on the first basement floor by the Chinese restaurant. There, you
will receive your registration packets, picture ID and other presenter's materials. We request
that when you go to pick up your materials, you bring with you and present photo identification
such as a passport photo or driver's license. If you have requested any audio-visual equipment,
please confirm that the necessary equipment has arrived and is adequately in place and set up
to go. If you require any technical assistance, please inform one of the attendants near your
booth as soon as possible.
On behalf of the management and staff of the community center, I would like to welcome and
thank you for attending our summer orientation session here. We do hope that you will find
this orientation to be informative. The center was first built in 1907 just before the first World
War. It was intended to be a place where people from all walks of life could meet together and
interact while sharing their lives in sport and recreation. In order to help maintain the facility
and to offer as many quality services as possible, the center requires its participants to pay a
fifteen-dollar monthly fee that includes access to the swimming pool and fitness center as well
as the local tennis and basketball courts. Those aged 65 or over have free use of the facility.
Due to the unanticipated weather changes at several of our scheduled destinations, a number
of flights will either be cancelled or severely delayed. Flight numbers 777 778, and 779 have
been cancelled and passengers will be rescheduled for different flights later this evening Flight
numbers 776, 789. and 790 have been delayed indefinitely. We will have their rescheduled
times available for you shortly If you need to depart immediately, we suggest checking with
your local travel agent to find alternative routes available throughout the day We
sincerely apologize for the inconvenience caused. For your convenience, the lounge on the first
floor will serve complimentary drinks and snacks. You are invited to wait there if you deem it
fitting to do so.
NEWS REPORT (FILE 15)
Check-up Test
Questions 1-3 refer to the following news report.
This weekend Big Burger, the nation's largest fast food chain, has rented out the entire
convention center to celebrate its fifty-year anniversary. It has brought in managers and top
employees from all over the nation to celebrate and make strategic plans for the future. Big
Burger started off as a small local burger shop that bloomed into the nations largest most
profitable fast food chain in under 10 years. Much of its success has to be attributed to the staff
at Big Burger, who own a vested interest in the company with an Employee Stock Option Plan,
which was put into place just two years after the company first expanded.
Questions 4-6 refer to the following news report
The new addition to the Henning IT Library is going to Officially open next week at 9 a.m. on
Monday morning. This much anticipated section of the library has been touted by the press and
business community in that it will provide much needed information to IT firms, investors and
government officials. The library purchased an extended plot of land to house this section of
the library. Last night, city officials, IT business leaders and prominent members of the
community gathered together at the library's central auditorium to thank many members of
the business community for their donations in making this dream become a reality.
Questions 7-9 refer to the following news report.
These are exciting times for moviegoers in our city. The construction of a new multiplex screen
on the east lot the Fairview Mall has been underway for almost a year and it should be
completed by the end of this week. If the construction process goes smoothly without any
delays, it should have its grand opening this Saturday. This new theater, with 16 large screens
and a Dolby stereo system in each of the theater, is something moviegoers should be looking
forward to. The storeowners of the mall are also looking forward to the opening because they
feel that this new complex is going to attract many more people to the mall. Now, here is Jeff to
give us a quick glance at the new complex.
UNIT 9
File 1
C–C–B
It’s time to get out of that easy chair and come on down to John’s Fitness Center. Celebrate life
by getting some healthy exercise and may be even making some new friends. John’s Fitness
Center provides a clean and fully staffed workout area, a well-intended pool, as well as several
aerobics classes for all levels from 6 AM to 10 PM. Membership can be purchased on a
monthly, quarterly or yearly basis. We are located at 125 Windmill Road, right next to Windmill
Park. Come on in for a free tour, because we’re sure that you’ll be glad you did.
File 2
Question 1: How long will the sale last?
1. So, if you are in the market for new furniture, come down to Krazy Joe’s today because you
don’t want to miss out on this one- day sale of the century.
2. That’s right! For this week only, George’s Appliance Store is practically giving away their
products up to 70% on some goods in all of their seven stores around the city. This five-day
sale begins tomorrow.
Question 2: What can be found at the store?

1. To celebrate our 1st year in business, we are planning on having sales on all of our books
with discounts of up to 30% throughout this weekend.
2. We have the largest selection of home electronic in the city, and we guarantee that you will
find what you need in our store. We are located at 15 Miles Road.
Question 3: What is store located?

1. We are located right in the center of our city’s business district at 245 University Road two
blocks west of College Road.
2. Our store is located 2 blocks south of Highway 700 in Markam city. Those who are planning
to drive in from Toronto should use highway 409 as Highway 700 gets very congested during
the weekend.
STEP B
C–B–A
E-digital Electronics – the city’s largest electronic store, is having a three-day sale, with
discounts of up to 50% on some items starting this Friday and lasting until this Sunday. We have
the biggest selection of televisions, stereos, computers and just about anything you need at a
price you will not believe. So, if you’re thinking of getting that brand new television, you will
not want to miss out on this weekend sale. We are located at 2525 Finch Avenue, and two
blocks East of Jane Street.
Exercise 2 (file 3)
Question 1: What product is being instructed?
1. So, if you’d like a hearty meal just open the package and put it in the microwave oven, heat
it for 2 minutes, and you’ve got yourself a great meal.
2. Just place the paper face down into the slot, and press the number of the person you want
to send it to and then press the enter button. After it is sent, you will hear a “beep”.
Question 2: What does the speaker say not to do?

1. During any time of our journey down to the river, do not stand up in your canoe because it
can tip over quite easily. Now, let’s all put on our life jackets and make your way down where
the canoes are.
2. If you have any questions, please wait until we finish our tour. Please do not distract the
workers on the assembling line as this can cause the accidents on the plant floor.
Question 3: How many coats are being recommended by the speaker?

1. If you want the paint on the wall to last for a long time, I recommend you to use this
premium paint. It costs a little more, but it is worth it. Apply 2 coats of paint and allow 10 hours
of drying time in between.
2. For best results, apply this wax and polish using this machine. Ten hours later, repeat the
process and your car will shine like it just came out from the dealership.
STEP B
B–C–C
The Timberland’s new two-part glass wooden floor varnish is a high-quality product which is
guaranteed to remain scratch-free for 20 years. When applying the varnish, first ensure that
the floor boards have been sanded and that they dust-and-dirt free. Then, pour equal parts of
two-part glass into a paint tray, stir a little. Please do not stir for a for an extended period as
this will cause bubbles to form. Finally, apply the mixed liquid by using a brush. For best results,
apply three coats. Allow at least 12 hours drying time between the coats.
(file 4)
C-B-C
Ladies and gentlemen this is your captain speaking. In the next little while, we are going to be
flying through some inclement weather. There is nothing to be afraid of, but as a precaution, I
have turned on the seat belt sign. We could experience some minor turbulence. For this
reason, I would like everyone to take his or her seat and buckle up until the seat belt sign goes
off. Thank you.
(file 5)
Question 1: Who is Paul?
1. Thanks, Paul, for the great weather report Now, let’s go to Jeff, who is at the 5th annual
pottery festival being held at city hall, to give us an update on the traffic situation in and
around the city.
2. This has been Mike O’Brien with the latest traffic news around the city. Now, let’s go back
to Paul at the news desk.
Question 2: How many vehicles were involved in the accident?

1. A major collision involving 2 cars and a truck at the intersection of Lawrence and Midland
Road is causing traffic havoc in that area. We strongly recommend that automobiles use
alternative roads.
2. The police have told us that a red sport car tried to run a yellow light and collided with a
van trying to make a right turn. Luckily, the drivers of both vehicles were not seriously
injured.
Question 3: What has caused the traffic congestion?
1. A broken-down vehicle on Highway 17 has reduced the 6-lane highway to 3 lanes, and this
has cars backed up all the way to the Jane exit ramp.
2. The vast amount of snow we had last night is causing traffic congestion on most roads in
the city this morning. Those of you who are planning to go to work this morning should leave
your cars at home and take public transportation.
STEP B
A-A-D
Good morning, this is Paul Scally with the 8 o’clock traffic report, here on FM107. If you just
have gotten out of bed and have not taken a look outside your window this morning, you
should know that we had quite a lot of snow last night. This may be good news for those of you
who enjoy winter sports, but the traffic situation around the city is another matter. The roads in
most parts of the city are covered with snow, and the snowplows are busy doing their rounds
this morning. Surprisingly, or luckily, there has only been one accident reported on Highway 20.
It involved a minivan and a sedan. The police told us that the drivers are not seriously injured
and they have been taken to Memorial Hospital to be examined. Those who are planning to use
Highway 20 should use alternative roads, as the clean-up is expected to take a while. This has
been Paul Scally with the city’s traffic update. I will be back in one hour with more updates
around the city.
File 6
C B D
Thank you for tuning in to WXYM Radio, this is Dan Hemmer. For today’s program, we have
Samantha Nelson with us. Ms Nelson is a professor of Chemistry at Harding University. Just last
month, she was the winner of the Instructor of the year Award. This afternoon, she is going to
talk about why science is so valuable to our lives. Thanks for coming, Ms Nelson.
(file 7)
Question 1: What did Mr. Smith do recently?
1. On today’s show, we will be meeting with a man who’s just returned from travelling across
America on his bicycle to raise money for those who can’t. Mr. Brian Smith, who suffered a
heart attack a year ago, picked up bicycle riding on the advice of his doctor and fell in love with
the sport right away.
2. John Smith has just returned from a seminar in New York, and he is going to talk to us
about what he learned there during today’s meeting.
Question 2: Who is Mr. King?

1. When we come back, Mr. Harry King will join us here on our show to talk to us about the
hardship he had to endure to become the best at what he does.
2. David King, the president of Kisko Motors, announced today that the company will
introduce a new line of compact cars starting this fall.
Question 3: What will Mr. Shelton do?
1. In a few minutes, Mr. John Shelton will join us on the show to tell us about his role in this
summer’s block-buster movie Jack’s Place.
2. Mr. Sam Shelton, an author of a best-selling novel, is on our show today to talk about how
he got the idea to write his latest book.
STEP B
A-C-A
Welcome back to Lifewire, this is your host Nancy Owens. Earlier in the show, we talked to the
world-renowned mountain climber - Mr Paul Smith, about his recent expedition to the
Canadian rockies, where he led a group of climbers at one of the most challenging peak in the
world. Now let’s go to our reporter – John King, who is with Mr Larry Shelton a syndicate
business columnist for a local newspaper, to talk about some of the top business stories in
recent days.
PRACTICE
(FILE 8)
Question 1 ~ 3 refer to the following announcement
We, KUSA (Korean Undergraduate Student Association), are planning to offer you a variety of
events this summer at the annual international festival. The events include a foreign movie
festival, a traditional food contest, exhibits of artistic works, and an introduction of study
programs at various schools overseas. Both newcomers and returning patrons are invited to
enjoy our entertaining and educational events. If you would like any information regarding this
event, please send an email to Clara, and once again, don’t’ forget to mark this on your
calendar so you won’t miss this fantastic chance to get to know many nice people from
different parts of the world.
Question 4~6 refer to the following advertisement
Every year, hand-held devices seem to get smaller and add new features. This year, there’s
another new addition. Gadgets have gone wireless. Here is one of the most intriguing wireless
gadgets available this fall. Samsung has released a new accessory that completes any phone-
gaming experience. Designed for the Samsung A600, the game pad brings the familiar hand-
held controller feel of computer games to the phone. It also includes features suggesting that
the primary use of a cell phone is for making calls. Games will automatically pause for incoming
calls, and the phone can be charged during gaming, thanks to a special port on the game pad
Question 7 ~ 9 refer to the following talk
Have your ever encountered a system breakdown because of a computer crash? It may have
started from a single infectious file which runs through every computer in the world. And such
a nasty computer virus is known to freeze the main operating system temporarily and hide
within it to reproduce itself into a bigger infection, resulting in file-deletion. You should then
subscribe to our anti-virus service, which provides 24-hour, worry-free protection through o n
and off line scanning. It has an automatic update function which can be done even during virus
outbreaks. Our program will safely isolate and neutralize any infected files and restore lost files.
Our online service also includes chat-based support from our certified technicians 24 hours a
day. There are several system requirements on your computer however. Any interested
customers must be using a computer with a 486 or higher processor and have at least 256
megabytes of RAM. Windows XP is preferred but not required. A one-year subscription costs
only $49.99, so don’t delay! We urge you to protect your computer as news and more powerful
virus threats appear constantly
Phone-gaming experience. Designed for the Samsung A600, the game pad brings the familiar
hand-held controller feel or computer games to the phone. It also includes features suggesting
that the primary use of a cell phone is for making calls. Games will automatically pause for
incoming calls, and the phone can be charged during gaming, thanks to a special port on the
game pad.
File 9
C B C
Hello, Granville Produce shoppers. (98) It’s our first birthday, and we’re commemorating it with
a special offer this week through Sunday. You’ll be able to take advantage of our great savings.
(99) Make sure you stop by our heirloom tomato corner, where you can find our award-winning
selection of heirloom tomatoes of every variety and color. (100) By far the best deal is the
Brandywine this season. Normally at $2.50 per pound, the Brandywine won’t last long. Don’t
wait! Come into Granville Produce right away before all of the fresh, delicious vegetables are
gone. Thank you for being our loyal customers over the past year. We hope to make this
birthday the first of many!
File 10
C D C
M: (80) If you’re looking for reasonable prices on ink toner, then stop by Quill Office Supplies
in Rochester! We have replacement ink toner to fit all models of printers and copy machines.
(81) During the month of April, we will send a technician to your location at no charge to help
you remove an old ink cartridge and install a new one. (82) If you sign up for regular cartridge
refills, you can receive a 5% discount on all of your purchases. For more information, please
visit our website at www.quill officesupplies.com.
BROADCASTS
File 11:
D D A
And now for an entertainment update … The musical City Streets will run from March 27 to
April 4 at the Conway Theater. This is the first production at the theater since it was purchased
by Eastwood Entertainment earlier this year. In a press conference this morning, a company
representative confirmed that the original cast members would be featured, including actor
Gerald Frey. Of course, tickets will go quickly, as many people will want to take advantage of
this opportunity to see him on stage. The theater will begin selling tickets on February 20, and
prices are expected to range from $35 to $65. And for those of you who aren’t aware, the
theater was renovated last month, so be sure to look at the updated seating map on its Web
site.
File 12:
A B C
In tonight’s Around Town segment, we’re going to look at a recently completed construction
project here in San Bernardino. Burke Industries opened its City Springs Mall yesterday. This
200,000 square meter facility contains more than 275 stores and restaurants. It is expected to
generate annual sales of approximately $20,000 per square meter. Of course, the city
government will collect more taxes as a result. The mall will also create at least 5,000 new jobs,
which is important because high unemployment has been a problem in the area since Analytic
Systems moved its factory abroad last year. WE will now take a short commercial break. When
we return, a representative from Burke Industries will join us to answer some questions.
File 13:
B A C
In business news, local firm Digital Solutions has announced plans to release the latest version
of its mobile phone application, SpeakVid. The application allows users to record, edit, and
share short video messages. It has become hugely popular, resulting in a sharp rise in the
developer’s stock prices. The upgrade is anticipated among consumers and investors alike.
The general public is excited for the application’s updated interface, while business analysts
predict that the upgrade will expand the firm’s market base. SpeakVid has attracted national
media coverage already, and expects believe that interest will increase next month when the
new version of the application comes out.
File 14:
D A C
Thanks for listening to KQSP Radio. Remember to tune in next Saturday evening for our tenth
anniversary celebration. We’ll be playing the top ten songs of the past decade, selected by you,
the listeners. There’s still time to vote for your favorite song. You can do that by sending a text
message to 5143. The songs with the most votes will be played during our show next Saturday
evening. And coming up after a short break, we’ve got a live in-studio interview with pop singer
Ezra Ortiz. He’ll be telling us about his upcoming world tour.
File 15
C D A
Next week marks the beginning of our holiday clearance sale here at Sarma’s Department
Store. Now, since this is such an important event, I’ll be asking each of you to work an extra
shift or two over the course of the week. We really need a total team effort in order to make
this sale a success. This is the coupon that’ll be printed in local newspapers. You’ll notice that
we’re offering the largest discount on the merchandise that, truthfully, has not been selling
very well this season. We’ll be actively promoting it to reduce our inventory and make room for
the new merchandise that we’ll be receiving in April.
HOMEWORK
FILE 16
[1-3]
Hello. You are reached the main office of Secure Financial Services. If you request your services
in a language other than English, please press 3 now. Due to the national holiday, the office is
closed right now. Please call back tomorrow between 8 :00 a.m. and 6:00 p.m. to speak to
company staff. If you have any questions about our office at this moment and want to leave a
message, please press “5”. You may visit our website, www.sfservices.com.
[4-6]
Hello, everyone! Welcome to “Sandra’s Kitchen!” I’m Sandra Ross. Today i will demonstrate
two recipes that are especially useful when you have guests coming over at short notice. The
first is a wholesome stew using ingredients easily available at home. The second is dessert that
has cake and fruit and has been widely appreciated on my shows by people of all ages. Please
feel free to ask questions and don’t forget to pick up your pamphlet of recipes before you
leave.
[7-9]
Up ahead is company cafeteria. It is open from 7 in the morning to 7 in the evening. As you can
see, there are separate counters for snacks, beverages and salads. The menu for the day is
above the entrance. We don’t accept cash, but you can buy cafeteria coupons at the manager’s
desk. Please pick up a cup of coffee right here. I’d be happy to answer any questions that you
have about the company. You’re going to have a great time as new employees of Razor Tech!
[10-12]
This is an example of typical native architecture. Note the thatched roof that keeps the house
cool during the hot summers. Another interesting feature is front living area-it is used to
receive guests, to have family gatherings and for entertainment. The beautiful floor and the
carved doors are 150 years old. Please feel free to explore the house and the garden, but be
ready to board the bus in 30 minutes.
[13-15]
Looking for food containers that are safe and easy to maintain? Come to “Kitchen Mate” for a
wide range of options! Choose from plastic, steel or ceramic items, in designs and sizes to suit
all your requirements. Every Kitchen Mate product goes through strict quality tests and comes
to you with a lifetime warranty. Order online now to receive a special 15% discount.
[16-18]
We interrupt our regular broadcast to bring you this weather update. The storm in the Western
Sea has changed directions and is moving toward the city. Residents in the beach areas may be
particularly affected. The beach will be closed to the public until further notice. Strong winds
and heavy rain are expected in the next 24 hours. The weather department advises all residents
to remain indoors during this time. Contact the police at 555-7863 for assistance. We will be
back with more updates after commercials. Please stay tuned.
[19-21]
Hello, John. This is Marsha from Axis Technologies. We need your crew to repair our copiers
immediately. We have just received a big order and need to use all our equipment to deliver by
today. Please call and let me know when I can expect your staff. I’m available at extension 478
until 5 p.m. You may leave a message with my assistant Kate if you can’t contact me for some
reason. Thank you.
[22-24]
I’d like you all to pay attention. We have just 2 hours to get this hall ready for the evening’s
meeting. Please form groups and start your work. Group 1 will arrange the furniture and put up
decorations. Group 2 will check all the equipment to be used for the event. Group 3 will ensure
that food is ready to be served at 7 p.m. Also, all of you must be ready to assist the guests.
[25-27]
Welcome to Dave’s! My name is Dolly and I will be serving you this evening. Today’s specials
include meat pie and a range of steaks. Both dishes are served with mashed potatoes and a
sauce of your choice. Our dessert menu includes chocolate cake and homemade pudding, both
specialties of our chef. I’ll just bring you the complimentary beverage while you make your
selection.
[28-30]
Good morning. I am happy to announce that we have won an award for excellence this year,
surpassing several of our competitors. As vice-president of the company, I congratulate you all.
I’m convinced that our improved production, superior customer service and commitment to
quality have made this possible. I’d like you to join me for lunch to celebrate this
achievement.
UNIT 10
File 1
C-A–D
Amy, it is your responsibility to check if the store is clean and well-stocked for customers before
we open for the day. Most importantly, I would like you to make sure that the proper price tags
are displayed in front of their corresponding products. Customers get really confused and upset
when the price of a product is displayed incorrectly. In the case as a customer ever does get
displeased, please let me know right away, so I can come and deal with the problem in person.
(file 2)
Question 1: Where is the talk taking place?
1. Here is your itinerary and your flight ticket. Remember to show up at the airport at least
two hours before your flight time. You will have to check in your bags and get your seating
assignment.
2. You need to fill out the back section of the form, which requires your insurance
information. After you are done, please bring it back to me, and will let you in to see the
doctor.
Question 2: What does the speaker suggest?
1. I strongly suggest that everyone pick up a copy of our book at the front desk if you have
not done so already. You are going to need to look at it during today session.
2. I would suggest that you pick up the sactual coverage because it will protect in case you
suffer any theft or loss during your trip. And this, I believe, is a wise choice you are going to
make today.
Question 3: What does the speaker ask the listener to do?

1. I’m going to send a copy of our latest catalogue to our client in Singapore right after I hang
up here. In the meantime, could you do me a favor and getting contact to the people in the
warehouse to see when the new shipment is going to arrive?
Your answers …………………………………………………………………………………..
2. Thank you for joining us on the show. Today, you are in for a special treat. In a few
minutes, we will meet with an investment specialist who is going to tell you everything you
need to know about making a right investment. So, please have a paper and pen ready.
Your answers …………………………………………………………………………………..
STEP B
B-C-D
I’d like to congratulate you on the piece of jelwery you purchased at our store today. As you
know, protection for something as valuable as the ring you bought is something that you
should consider very seriously. This plan for a meager 10 dollars a month will ensure your ring
against theft and loss, as well as any damage occur during normal usage. Therefore I would
strongly recommend that you pick up this insurance. Now all you have to do is fill out this form
and return it to me. I will then post the insurance for you, it is simple is that!
(file 3)
Question 1: What is the purpose of the talk?
1. I received a call from our factory this morning about a problem with one of our orders.
Order number 709 is going to take longer than we had first anticipated. Please notify your
client about this right away, and, if you have any questions, please come and talk to me today.
2. Good morning to all residents of Townsville. This Saturday, we will be holding our annual
summer festival and all of you are invited.
Question 2: How often are the hallways waxed?

1. It is time for our monthly cleaning again. The Maintenance Department has just informed
me that the floors on our office building will be waxed starting from 5 pm and lasting until 7
pm this Friday Those of you who were thinking of working late that day, please make other
arrangements as you will not be able to work here.
2. Time seems to go by so fast as this Friday is clean-up day again. And because it’s been 3
months since the last wax job, the hallways will be polished once again.
Question 3: What are the listeners asked not to do?

1. Would all passengers please take a seat and fasten your seatbelts? Please do not get up
from your seat until the bus has come to a complete stop.
Your answers ………………………………………………………………………………….
2. You will be allowed to take pictures during the tour but you will at no time be permitted
to feed the animals as this will disrupt their eating schedules.
STEP B
A–B–C
Welcome aboard everyone. I’m here to give you a brief description of your job duties. First, you
all have been assigned a floor to clean. If you have not received it yet, please come and talk to
me right after I finish speaking. On the floor you have been assigned, the hallway must be
waxed on the last Friday of each month. The offices must be cleaned every night, the floors
need to be mopped and the garbage cans emptied. You are not responsible for cleaning the
desks, in fact, do not touch anything on the desks. Now, does anyone havy any questions?
File 4
C–A–D
You have reached Royal Bank Credit Card Department. Thank you for using Royal Bank. If you
have a complaint about your bill, press 1 now. If you want to check your balance, press 2 now.
If your card has been lost or stolen, press 3 now. If you want to speak to one of our
representatives, press 0. You call has been placed on hold and you will be answered in order.
To repeat this message, press 5. Thank you. Your call is important to us.
(file 5)
Question 1: Who is Mr. Brown?
1. As the president of Miller Industries. I’m proud to announce that this year’s award goes to
ken Brown for the outstanding work he has done in managing a staff of 30 people in the Sales
Department.
Your answers …………………………………………………………………………………
2. Stewart Brown, president of Exxon Industries, announced today that it will merge with the
Trimark Investment Firm later this year.
Your answers …………………………………………………………………………………..
Question 2: When will the speaker take off to New York?

1. I’m scheduled to attend a meeting with the senior directors this afternoon until 4 o’clock.
Then, I have to leave for the airport because I have to catch a plane to New York at 7 o’clock.
I’m due to give a speech there tomorrow morning.
Your answers ……………… ………………………………………………………………….
2. I thought I’d leave a couple of days early because I have never been to New York before.
I’ve always wanted to go there, so this is a great chance for me to do some sight-seeing.
I’m thinking of taking off this Friday instead of next Monday. Could you book a ticket for me
for 5 o’clock and call me back?
Your answers …………………………………………………………………………………..
Question 3: What does the caller ask Cindy to do?

1. Cindy, I need you to look up Mr. Yoshi’s phone number in Tokyo. This is rather urgent, so
please call me back as soon as possible. Thanks.
Your answers …………………………………………………………………………………..
2. I’m stuck in traffic and I don’t think I can make it to the meeting on time. Could you please
ask Mark to fill in for me until I get there?
I should be about 20 minutes late. Thanks, Cindy.
Your answers …………………………………………………………………………………..
STEP B
DCD
Cindy, this is Jim. I just received a call from Mr Brown in New York, and he wants to see me
tomorrow morning, so I’ve decided to fly out there this evening. I know this is sudden, but I
think he really wants to finalize the deal. I’m so excited about this. Anyway, the reason for my
call is to let you know a few things you need to do for me tomorrow. When you step into the
office, please send the document on my desk to Jean at our parent’s office. It is very important
that you send it tomorrow. Also, could you get in touch with Mr Sanchez, and reschedule my
appointment with him for some time next week. And, if you need to talk to me, I’ll be staying at
the King Edward Hotel. Thanks. And I will call you if there is any good news.
File 6
BCC
The National Weather Service has issued a tornado warning for Earlson County beginning at 4
PM and lasting until 8 PM. Therefore, all afterschool activities in Earlson County have been
canceled. Local residents are urged to take shelter under the basement or windowless rooms
and wait till the tornado has passed. Please stay tuned for more updates.
(file 7)
Question 1: What happened during the trip to Australia?
1. Last week, Mr. Stewart went to Australia to look into a possible joint venture with a local
company there. He came back with some great news, and he is going to tell us about the deal
he made over there at this morning’s meeting.
2. I was on a business trip to Australia last month, I pumped in to a friend of mine from
college, and we got to talking about our jobs. It turns out that he works for Jagar Industries,
and that’s how I got my foot in the door.
Question 2: Who is Jill Watson?

1. One of the main reasons why most people fail while baking bread is their failure to control
the oven temperature. Today, Jill Watson, a famous baker, is going to give us some tips on
baking.
2. Today’s health report was given by Dr. Jill Watson of Memorial Hospital. Now, let’s go to
our reporter with an update on the day’s weather.
Question 3: What did Ms. Watson do?

1. Today’s rare performance by world renowned dance group the Clappers was
choreographed by Jill Watson, the world-famous programming director.
2. A young college graduate, Ms. Jill Watson won a grand prize of $25.000 for the new design
she submitted in the contest.
STEP B
DAB
While on a scientist excursion in Australia, one of our students, Sophie Stein, discovered a small
colony of microbats of a type never seen before in that area. Sophie was collecting leaves for
her biology project when she came across the bats, which are brown in color and no larger than
a human thump. The bats were sleeping inside a hollow of a tree. Although a little frightened at
first, Sophie very calmly got the attention of her professor, Ms Jill Watson, who took some
digital photos of the mini colony. The photos are now being evaluated by experts at the
National University – Department of Animal Biology, who will determine if they do in fact
belong to a new species.
File 8
CAD
Good morning. The main focus of today’s meeting is our bus company’s quarterly earnings.
Overall, we are doing well, but there has been a noticeable drop in ticket sales in routes to
Cooper City. Cooper City was one a major tourist destination, but since several museums close
in the historic district, fewer passengers choose to go there. This will now be a third quarter in a
row of a steady decline in ticket purchases, so I think it’s best to reduce the number of bus trips
to that location to just one a day. I’ve created an updated schedule that reflects this change.
Please look it over, and let me know what you think.
File 9
Exercise 1: Listen to the talk and fill in the blanks with the missing words. Then identify your
answers (new eco, câu 80-82, test 10)
Before this meeting concludes, I would like to mention a new opportunity available to all
employees. As a benefit of our recent measure with TechSoft Solutions, you can now expand
your medical insurance to include vision and dental coverage. You can visit our company
website to calculate exactly how much this change would increase your monthly payment. If
you have never accessed our website in the past, you will first need to contact Suzie Summers
in order to get your login information. Please make sure to keep your login information private.
CAB
PRACTICE
INSTRUCTIONS (file 10)
Questions 1-3 refer to the following talk.
Attention, please. Next week’s shifts have just been posted. With John on vacation this week
and Margaret out sick, there are a couple of open shifts that need to be filled immediately. If
you can work all or part of any of these shifts, please see me immediately. Otherwise, we will
have to cover them as best as we can. I have placed a call to have temporary staffing ready if
we need more staff members. Gook luck today.
Thanks for filling in for James for a couple of days. Let me quickly go over the procedures here.
The bills with a red mark by the account names are to be printed. Once they are printed, they
need to be stuffed in envelopes with a return envelope, stamped, and placed in the outgoing
mail bin. When the bin is full, it is delivered to shipping and receiving for pick-up. The bin
should be there before 11 when the mail delivery person arrives. He will bring in today’s mail.
It needs to be sorted and placed in the appropriate mail slot. The mail room is next to the
cafeteria.
We will be stopping here for approximately an hour. Feel free to explore the many wonderful
boutiques and patisseries. Mention that you are with Sunset Tours and many of the boutiques
will give you a 10% discount. The croissants at the Wide Girth are especially fresh and are
served with homemade honey butter. Enjoy yourselves but please make sure you are back in
one hour. We would hate to leave anyone behind.
TELEPHONE MESSAGE (FILE 11)
Questions 1-3 refer to the following recorded message.
Mr. Stone. This is Cynthia Riddles from the Northwest Gazette. I am calling to thank you for
your past support and to invite you to this year's chanty auction. We are currently raising
money for Habitats for Humanity's new homeless shelter. The auction will be on Saturday, June
10th at the Starlight Inn. You can call US at 828-2225 to reserve your ticket. Thanks for your
support. We look forward to seeing you there.
Answers 1. (A) 2 (D) 3(C)
Questions 4-6 refer to the following message.
Thank you for calling Johnson’s Services. Due to the high volume of calls at the moment, no one
is available to answer your call right now. Please stay on the line and listen to our pre-recorded
message to follow instructions. If you know the extension for the party you wish to contact,
please dial it now. If you would like to reach the Accounting Department, please press 1. If you
would like to speak with a customer service agent, please press 2. If you would like to check on
the status of your order, please press 3. If you need further assistance, please press 0 to speak
with an operator or stay on the line. Thank you for calling.
Answers 4. (C) 5. (D) 6. (A)
Questions 7-9 refer to the following message.
Hello, this is Jack in technical services. I am calling you to let you know that we were able to fix
the problem with your computer. It should no longer randomly reboot. We would like to return
your computer today. Please email or call me at 386-2626. If I’m not available, you can also
contact Lisa, our coordinator, at 386-2489 to let US know what time would be convenient. Or
you may stop by the service desk and speak with Bob.
Answers 7. (A) 8. (A) 9. (D)
REPORT (FILE 12)
Questions 1- 3 refer to the following speech.
As all of you are aware, this party is in honor of Lucy Little, who is retiring after 30 years of
service to our company. Lucy started off as a caretaker and has moved up the ranks over the
years to become the head of the Sales Department. She is well known by our supplier and staff
as being very approachable and courteous. She will be dearly missed by everyone including
myself. Now, before I invite her onto the stage, I just want to say that I had the privilege of first
working with Lucy almost 28 years ago when she became a member of our sales team. I still
remember the nervous look on her face when she first went out with me to visit a client. At the
time, I thought she was not aggressive enough to make a good salesperson but to my surprise
she showed leadership beyond anyone’s expectations. Now, would you all give a big round of
applause for the lady of the hour, Ms. Lucy Little.
Answers 1 (A) 2 (B) 3 (B)
Questions 4-6 refer to the following business report.
Yesterday at a press conference meeting at the Central Hotel in New York, Bottoms Up, the
high energy snack and beverages company, announced that it will be closing down its
processing plants on the outskirts of New York City and relocating them to areas closer to their
head office in Atlanta, Georgia. The reason for the relocation is to lower its expenses by
streamlining its operations in hopes of obtaining a higher return on its invested capital. Due to
the company's processing plant changes, it is expected that 100 jobs will be cut. The company
also added that their other plants in Buffalo and Boston will most likely follow suit.
Answers 4 (C) 5 (B) 6 (B)
EXCERPT FROM MEETING
File 13:
B C C
As you may have heard, out art center is planning to display some works by Oscar Juan. I expect
the show will attract many potential buyers as well as some media attention. This is because
Mr. Juan will be featured in an issue of a national art magazine that comes out on September
27, which is roughly one week before the exhibit here will begin. Um…the exhibition will run
from October 3 to October 14. As this will be our center’s most important exhibit yet, it is
crucial that everything goes smoothly. Our curator will now show us some slides of the
paintings we will displaying and provide some background information on each. This will
hopefully give us some ideas about how to organize the exhibit.
File 14:
A D A
Good afternoon, everyone. I just met the customer service manager to discuss the response to
our newest e-book reader - the Universe Plus. It really took me by surprise. The Universe Plus is
our most advanced model ever, so I thought it would be well received, but many customers
complained that the screen is too dark and the operating system is too complicated. Not much
can be done about the screen until the next annual release, but I think our team can fix the
software problem. I’m going to email all of you copies of the complaints now. I’d like to look
over them and think of a way a address the problem.
File 15
B C B
There is one more matter to discuss during today’s board meeting….. our new Glide cell phone.
It looks like the sales team was right about our customers wanting a phone with a smaller
screen. It’s been an amazing success since its second quarter release. Our concerns about a
smaller, more expensive phone not being able to compete with cheaper models were clearly
misguided. Not only has it outsold our budget model for three straight quarters, but it also
eclipsed our larger, top-of-the-line model during the last quarter to become our second -
highest - selling phone. If its sales continue to increase, the Glide will soon be our best-selling
model.
HOMEWORK
File 16
D B C
Hello, everyone. It’s a pleasure to have you all here at the Culinary House. Today, you’ll be
learning how to make homemade pizza. This will be the first of three dishes that you’re going to
make. I’ve already set printed booklets on the counters containing all of the recipes that you’ll
need this morning. Please take then out and open up to the recipe on the second page. Before
you start cooking this meal, however, you all need to break up into pairs. Since there aren’t
enough utensils for each student, everyone will have to find someone else to work with.
File 17
B D C
Good afternoon, Mr. Jackson. This is Claudia Omar, from Proactive Insurance, responding to the
voice mail you left me yesterday. You mentioned you’d like to learn more about motorcycle
insurance. Well, our most popular plan is the Platinum Protection package, which provides you
up to $250,000 in coverage, and I think it would be your best choice. The Platinum for the plan
varies considerably depending on the motorbike you have, so I’ll need to know the brand and
model of your bike before I can give you an accurate quote. Please call me back today with
those details if you can. Thanks.
File 18
B B C
Hello. My name is Alice Warren, and I’m registered for the student employment workshop that
will be held at the Westwood Employment Center on Saturday. I’m very excited about this
because I plan to begin searching for a summer internship in early May, once I’ve finished my
final exams at the end of April. But there’s one problem….I have to meet with my professor to
discuss an assignment that day. Um, it slipped my mind when I signed up for the workshop
yesterday. Would it be a problem if skipped one of the sessions? I would leave at noon and be
back just after two. Please call me at 555-4938 to let know if this is allowed. Thanks.
File 19
B C A
Hello, this is Jamie Foster at Phoenix Merchandising. This message is for Ms. Helen Rohan. I
need to inform you that the specific model of VelociClean vacuum cleaner that you ordered is
out of stock. However, we do have something similar called the Weyden Platinum. It is
lightweight and removes more dirt from carpets than other models. Because of its design, it’s
easy to control and move around any indoor space. And since we were unable to fulfill your
original request, we can offer you free delivery if you purchase the Weyden product. If you’re
interested, you should visit our shop, and I’ll show the vacuum to you.
File 20
B C C
Good evening, Ms. Jameson. This is Richard Powell calling from Smithson & Howard. As you
already know, we are supposed to meet at your office this afternoon to review design plans
that my firm created for your new home. However, an emergency meeting has come up, which
I must go to at 1pm. Consequently, I can’t visit you today but will be sending a colleague of
mine, Lori Fielding, to take my place. She’s very familiar with the plans for your house and can
answer any questions that you may have. I apologize for the inconvenience and appreciate your
understanding.
File 21
C A D
Hello, Zack. My name is Allison Peng, and I’m calling from Creative Prime Agency. I’ve contacted
several galleries in the Richmond area about your work and heard back from Electric Space
downtown. The curator from that gallery expressed great interest in the contemporary
paintings you created and said she’d be delighted to exhibit them there in October. Electric
Space’s art gallery is newly renovated building with ample space for your large-scale
landscapes. It’s hard to imagine a better choice. So, please let me know if you’d like to take
advantage of this wonderful opportunity.
File 22
B C A
Hello, Mr Meade. This is Mathew from Bellville Interiors. I want to let you know that we’ll able
to put up the wallpaper in your new office next week on March 29 rather than April 3, as one of
our current projects will end earlier than expected. You wanted us to start as soon as possible,
so I assume this plan is acceptable but…..um, please call me back to let me know for sure. One
more thing, I double-checked the measurements of your office, and it will actually take 11 rolls
of wallpaper to cover the walls. I’ll update the original invoice and send you a new copy this
afternoon. The only change will be the additional charge of $38….plus tax, of course.
File 23
C D A
And now for business news…The Harvest Supermarkets chain has announced the acquisition of
its rival, Atlantic Foods. Donald Parker, who established Harvest Supermarkets 12 years ago,
assured consumers at a press conference this morning that the joining of the two companies
would not result in less variety or higher prices. Harvest will retain Atlantic Foods’ most popular
product lines and remains committed to giving its customers the best value for their money.
Mr. Packer also stated that the deal would put his company in a position to compete with the
national supermarket chains. Although time is required for consolidation, he plans on opening
at least three stores later this year.
File 24
CA B
In other news, transportation officials in Austin have temporarily halted construction of the
SwiftRail commuter train system. The interruption comes amid criticism from a group of local
citizens. Residents from the Kingfield neighborhood are claiming that rail lines are being built
too close to their homes. Mary Stenos, the head of the transportation department, held a press
conference on Wednesday regarding the matter. She stated that the residents’ complaints
were being taken seriously and that work on the SwiftRail would be stopped until the issue is
resolved. She also said that updates will continue to be posted at www.swiftrail.gov to keep the
public informed on the progress of construction.
File 25
B C B
Before we wrap up, I have one more thing to mention. Recently, many employees have
discussed the idea of wearing more comfortable clothes at the office. I had a brief discussion
with our CEO yesterday. Jeans and casual button-up shirts will be permitted on Thursdays and
Fridays throughout the year. However, everyone has to read document explaining the updated
dress code. It must be signed and submitted by staff before the end of the week. Regarding
questions that aren’t addressed in the form, I suggest contacting my administrative assistant at
her extension.
UNIT 11
File 1:
ACC
As Director of Modern Art Institute, I’m proud to welcome you to the museum today, for the
gallery to open Early African sculptures. Our guest speaker this morning is Dr James Powell,
Professor of Art History at City University. We hope that you enjoy his lecture. Please welcome
Dr Powell.
(file 2)
Question 1: Why is Mr. Logan being mentioned?
1. When Jack Logan first came into my office for his job interview, I knew right away that he
was going to be a good salesman and yesterday he proved me right by making the largest sale
in the company’s history.
2. Our keynote speaker, Mr. Barry Logan, is going to come on stage to give a talk about some
sales techniques that will help you to get more sales. Now, let’s all give a warm round of
applause for Mr. Barry Logan.
Question 2: When was the company established?

1. We have all gathered here this evening to celebrate our company’s 20th year of being in
business. I’m happy to say that it has been a wonderful experience for me, and I do hope that
we will achieve as much as we have in the next twenty years.
2. It only seems like yesterday that a staff of 2 members and myself begin this company but I
can’t believe that a decade has passed since then. Anyway, I’m glad to see everyone on this
very special night of celebration.
Question 3: What will happen next?

1. At twelve o’clock, we will have lunch at the cafeteria. Then, at one, you will be put into a
small group to discuss some important issues our company is facing. Now, would everyone
give a warm round of applause for Derek Smith, our regional manager?
2. Before, Larry, our sales manager comes on stage to give his talk, I want to remind everyone
that this Friday’s meeting has been postponed until next week. Now, let’s all welcome our
next speaker Mr. Larry Stewart.
STEP B
DBA
The reason why we have all gathered this evening is to say goodbye to one of the most
important employees at this company. As you know, Mr Michael Logan began his long and
illustrious career at this company when it first launched 25 years ago. Throughout the years, he
made many contributions by landing great deals that have made the company what it is today.
It is hard to believe that a quarter of a century has passed since then. Anyway, let’s welcome
the man of the hour, Mr Michael Logan to the stage.
(file 3)
Question 1: Who most likely is listening to the talk?
1. I’d like to explain our latest product, the potato dicer. Please listen carefully as I highlight
its feature. Your job as our company’s sales representative is to focus on the features of the
dicer to make sales to restaurant owners who are interested in the product.
2. I’d like to thank you all for showing up for this week’s neighborhood watch meeting. First, I
want to introduce a new neighbor who moved here a few weeks ago.
Question 2: What does the speaker ask the listener to do?

1. The road construction northbound on Highway 15 has cars backed-up for miles. All
motorists should avoid the highway and use either Highway 17 or local roads.
2. I need a cost estimate on the product I told you about. Please
Get back to me today because I told my client that I would have the price for him by the end of
the day. Thank you.
Question 3: What is going to happen next?

1. Right after this announcement, an inflight movie is scheduled to be shown on this flight.
The title of the movie is Typhoon, and it is about 110 minutes long. Then, dinner is going to be
served. We hope you all have a wonderful flight.
2. In a moment, we will be talking to a man who had been looking for his long-lost son and
finally succeeded in another part of the world. But first, let’s to Brian with the local traffic
report.
STEP B
BAA
Welcome to tonight’s meeting of a brand new Baby Society. I’m pleased to see that there are
some brand new members here for the first time. Our club is sponsored by the Infant Health
Department of the State Government. Membership is free, but we do ask you to fill out a
questionaire, which you receive as you enter. The aim of our club is to ensure that new parents
can live healthy and fulfilling lives, and that their babies realize their maximum potential. You
will find that having a happy and healthy baby will make life not only easier for you, but also
more satisfying. The club offers free health checks, education, forums, social events and
babysitting exchange programs. We’ll talk more about these services later. First, we are going
to listen to Dr Magaret Graham, who is a specialist on all aspects of bringing up your baby.
File 4
BDB
And that the right side, ladies and gentlemen, you can see the famous Vienna opera house. It
was built back 1725, but was partially destroyed in a fire in 1830. The built-up was widely
criticised at the time because people said it wasn’t grand enough. Looking at it today, that is
hard to imagine. We’ll be stopping here for about 30 minutes so you can take pictures. Please
wait until we park before getting out of your seats.
(file 5)
Question 1: Why does the speaker say that the listeners are special?
1. All of you here today have been hand - selected by the general manager for this particular
project. You should feel proud and special because this project is going to be the biggest deal
in our company history.
2. As most of you know, for the past few months, we have been searching for a new
personnel director to take over after Ms. Wendy Evans retires next month. First of all, I’d like
to tell you how special you are because you have now passed all the preliminary round the be 3
final candidates for the job.
Question 2: What does the speaker ask the listeners to do?

1. Now, would everyone fill out the survey form we are conducting for our company? Please
remember not to leave any of the lines blank since the information you provide will give us
valuable insight on how the general public will react to our new product.
2. Ron Nelson will be with us for the next couple of weeks to observe how our office flows
and to suggest the way we can improve the system here.
Therefore, we urge you to make any suggestions you have when he gets here tomorrow.
Question 3: What will happen next?
1. We are now ready to depart and we will be back here around 2 o’clock. So, let’s all relax
and enjoy the boat right down the Randy River.
2. Thank you. This has been Jeff Burke with the 5-o’clock business news here on FM 104. We
will be back with our regular programming right after this commercial break.
STEP B
BCA
Welcome to this tour of our testing facility. I hope you realize how special you are because you
have been selected in a lottery of about 1000 applicants. I’m sure this will become a very
special memory for you. We are now moving through the administrative area to the
engineering section. As we enter, we must ask you to remove your cellphones, watches,
cameras, jackets, coats, shoes and any items that you may be carrying and place them in a
locker provided. You will then put on a white overalls which include head covering masks. Are
you all ready?
File 6
DAB
First of all, I’d like to thank everyone for attending the annual X festival. I’m sure that you have
all enjoyed the performances so far. The actress have put in many nights of rehearsals to bring
you some excellent performances. Next up is the Bromley Actors Guide, and they will be doing
Shakespeare’s play – The Tempest. This is the play that is focused on the themes of magic and
illusion. Remember, last year the Bromley Actors Guide won first place at this event. So you
should look forward to seeing them perform this wonderful play. After the play finishes, we will
have question and answer time, and you can get to know some of the members of the guide on
a personal level.
(file 7)
Question 1: What did the company decide to do?
1. The decision to appoint a new branch office manager for our East York office was made at
this morning’s meeting at the head office.
2. After carefully assessing all of our valuable options, we made the decision to sort down a
production of facility in Detroit in June of this year.
Question 2: What will happen next week?

1. Our meeting with Mr. Brown has been set for next Monday because he has to leave town
on an unexpected business trip this week.
2. The decision to appoint a new director sales will not take place until next week. It is
believed that the setback was caused by the president being delayed on his trip back from New
York.
Question 3: Who is John Simpson?

1. Today’s top news comes from a local newspaper columnist John Simpson, who has gotten
himself into trouble again by writing a story about his political view on the corruption of the
presidential election.
2. In five minutes, we will be arriving at the museum and find out.
Would everyone please make your way to the museum entrance where the guide for today,
Mr. John Simpson, will be waiting to take you on the tour.
STEP B
BCA
I’d like to begin the day’s meeting with some pleasant news first. As many of you have already
heard, our company has recently been looking at a new business that could take us to the next
level. And I’m happy to announce here today that we have decided to acquire a company. The
deal is nearly complete, and when we sign next week, there are going to be some major
changes. For that reason, we are requesting that all management staff attend this Friday’s
meeting to discuss the changes in detail. Anyway, let’s get back to today’s agenda with our
sales manager – John Simpson, who will give you an outline of last week’s sales results.
(File 8)
Question 1: Who is giving this talk?
1. An important part of our business is to provide our customers with the aftersales service
This allows us to grow as these customers come back and also refer our products to those
around them.
As your manager, this is what we are going to work during the workshops this week.
2. Attention, passengers. This is your captain speaking.
Due to the strong wind, we are experiencing some minor turbulence at this time. I’d like to ask
all passengers to return to your seats and fasten your seatbelts.
Question 2: When did the speaker graduate from this school?

1. I can’t believe that a decade has passed since I was a student at this university. The years
flew by, but I still recall how hard the final exams were.
2. When I graduated from this school 3 years ago, I was unsure of my future, but I have to say
that I have finally found myself in a job I really enjoy working. I guess I’m very fortunate.
Question 3: What does the speaker offer?

1. For those who are watching or wait you will be pleased to learn they offer selections of
reduced-fat milk at the facility. If you are interested, just drop by my office, and I will give you
a discount coupon.
2. If any of you do not have a way of getting to the head office tomorrow, you are more than
welcome to ride along with me I have room for 5 peoples in my van. Just let me know before
the end of the day today.
STEP B
DBC
First of all, I’d like to thank for inviting me to speak here this evening. As a lawyer who
graduated from this law school 12 years ago, I know how excited and eager you must be feeling
right now to enter a profession you have been preparing for. However, if I may, I’d like to offer
you some words of advice. Do not go astray of your initial goals. Do not get tempted by money
to do the wrong things. And lastly, always keep focus and walk in a straight line. If you keep to
these rules, you will not only become a success in this prefession, but you also be happy with
your work.
PRACTICE (FILE 9)
I would like to introduce Steve Johns, the new Director of Sales. He comes to US from
Commlinks. where he successfully introduced the Shoot for Sales campaign at this company
that raised profits by 12% at his former company. He is the brain behind Slow to Dough and
Campaign X. Prior to that, Steve ran his own consulting firm. You will have a chance to meet
him tonight at Mulligans Cuisine from 5-7 p.m. We are looking forward to the excitement and
energy which Steve brings to every endeavor he engages in.
Answers 1. (A) 2 (B) 3(D)
Questions 4-6 refer to the following introduction.
Hello. I would like to welcome everyone here on this fine May morning to Sun System’s
employee of the year banquet. As you already know, a 30-percent increase in sales records
hasn’t been unfeasible until this point. We thank every one of you who has put all your hearts
and energy into this company and helped bring consumers’ firm faith in our products. All this
would not have been possible without you. So, as president of Sun Systems, I have arranged a
moment to recognize some outstanding employees. Please give a warm round of applause for
the sales manager and my co-presenter Larry Kim!
Answers 4. (A) 5. (D) 6. (B)
As a professional futurist, Glen Thomson has been listening to me future intently for nearly two
decades, we want to welcome him to our program today. Glen IS the founder and CEO of
Futurist.com. He has been compared to Alvin Toffler for me scope of his vision and to James
Burke for his style of presentation. One of the most respected futurists in me United States.
Glen wo tor enterprises in fields as diverse as transportation, aerospace, energy,
telecommunications, financial services, and health care. Prior to going into business, Glen was
an award-winning educator, selected Most Influential Professor at Whitworth College. Now
Glen is a visiting scholar at the University of Washington. Glen is the co-author of a handbook,
“Strategic Leadership: Achieving Your Preferred Future”, available at Amazon.com. Today Glen
is going to stretch his imagination of the future as he discusses fields ranging from science and
technology to culture and society as well as business and economics. Let’s welcome Glen
Thomson to our program.
Answers 7. (D) 8. (C) 9. (A)
TOUR
File 10:
D D C
Welcome to the Summit Resort. My name is Desmond, and I’ll be teaching you some basic
snowboarding techniques this morning. Before we get started, though, you’ll watch a brief
video about some important safety guidelines. Then, everyone has to get suitable gear,
including boots, a snowboard and a helmet. You can rent these items at the shop on the second
floor of this building. Once you have what you need, we’ll begin the lesson. Since Trail A is
currently closed due to poor snow conditions, we’ll be using the other beginner trail. All right.
Are there any questions at this time?
File 11:
A B C
M: Hello, everyone. Welcome to the guided tour of the Giant Dinosaurs exhibit. Today you will
be able to see dinosaur skeletons that were excavated by Dr. Mark Simmons while on an
expedition in South Afridca. Dr. Simmons is one of the most respected scientists in the field and
has discovered some of the oldest and most well-known fossils in the field. These fossils here
were found in layers of sedimentary rock dated back over 65 million years ago. Because these
fossils are delicate, I remind everyone that if you want to take pictures, please turn the flash off
on your camera.
File 12:
B D C
M: Welcome to the Lake Kitano National Park. I’m Jane Black, your guide for today. If you look
at your map, we’ll start our tour from the Information Center and head to West gate. Now we
usually continue our journey to South gate after a short break, but that path is closed to the
public this season. Instead we’ll take the path to East gate and hike up the Kilmore Cliff trail
until we reach Lake Kitano. For those of you who are afraid of heights, Kilmore Cliff is a trail that
goes along the 50-metter cliff drop. If you have any concerns please voice them now. Otherwise
we’ll begin our tour….
SPEECH (File 13)
Questions 1-3 refer to the following presentation.
Good morning. Let me go ahead with our presentation on the company's sales records for the
past year. As you see here from this chart, last year's sales figures have been fairly high, except
for August. September, and October. This indicates that there is a great need for US to come up
with a new fall product line that satisfies consumers to offset the loss we encountered last year.
Our view is that, unlike other seasons, fall lacks any unique characteristics in terms of our
clothing line.
We are currently receiving ideas from every department on new items for this fall, but
regrettably, none of them have proved to be satisfactory. However, we still recommend that
people contribute any views to us. and anyone whose idea Is chosen will be rewarded with a
bonus. We sense that other companies are experiencing the same kind of problem we have,
and I personally think we have to take advantage of this opportunity to dominate the market.
Answers 1. (A) 2 (D) 3(D)
Questions 4-6 refer to the following speech.
In July our company launched Servelink to connect technical support with our front line
customer service representatives. The goal was to streamline consumer problem resolution by
putting the sales force in instant interaction with our qualified technicians to solve complex
problems. Between October and November, an average of 280 messages per day were sent via
Servelink. The technicians were able to resolve an average of 220 tickets per day, increasing our
efficiency by 14V This resulted in increased satisfaction, as indicated by our poll in late
November.
Answers 4. (B) 5. (C) 6. (C)
Welcome, all service staff members. Recognition. That word means a lot of things to a lot of
people. A note of thanks to someone for going out of their way for a customer, a spontaneous
lunch for a group that demonstrated exceptional teamwork, or a special acknowledgement for
finding new ways to build our business. Recognition is possibly our most powerful expression of
gratitude and can be used to recognize employees who have personally contributed to the
corporate or groups' goals. In our business, we need to focus on applauding, recognizing, and
awarding others for doing all the right things that make our company a success. To be truly
successful, several elements are essential to any recognition program.
Answers 7. (A) 8. (B) 9. (C)
HOMEWORK
File 14
CD D
W: Welcome to your first training session at Jarret’s! the next four days will be quite intense as
you will be shown a lot of different equipment you will be required to handle in your daily job.
Try not to get too overwhelmed. Once you get used to the assembly process, the machines will
become very easy for your efficiency at working the line will grow rapidly within a year. At
Jarret’s we pride ourselves on producing quality materials in a positive environment. We hold
weekly team building exercise and a monthly staff getaway. I’m sure you will enjoy our
company events and become good friends with your colleagues. Today we will have a tour of
the factory and meet the workers. The next three days are spent on machine training. One of
the days we will have a special team lunch and the president will be coming in to meet
everybody.
File 15
B D A
M: Welcome to the Museum of Electronics.
Here you can see some of the earliest televisions, radios, and telephones. This month, we have
a special exhibition that focuses on radar and other technologies developed during World War
II. George Butler, an expert in the field, will be giving a short talk describing the history behind
this marvelous technology. There is also a workshop for students aged 13 to 19 where they can
assemble their own radio transmitter. It will be a good opportunity to learn a few basic
principles of electronic engineering.
File 16
A D C
W: As I’m sure everyone is aware, we have recently merged with another company that is
located in India. Now that we have become an international corporation, we will be sending a
lot of our most vital data through unsecure email systems. According to the IT department, this
is unavoidable. Unfortunately, this means we have to be very careful with what data we send
through e-mail. This afternoon, everyone must attend a seminar explaining the new procedures
for what data can be sent via e-mail. The rest will be sent using secure air mail. If you don’t
come to the meeting then I will have to explain the same thing over and over again and my
schedule is too tight to do that. So, everyone should come to the 1 st floor meeting room at 2:30
P.M.
File 17
C A D
W: Welcome abroad the Midnight Cruise, Loveport’s most romantic evening! (98) We will be
spending the majority of our cruise in Billing’s Bay, (100) but we will also be following the
coastline of Eagle Island to Port Lewis for a champagne toast. During our cruise, our host, (99)
Star master Jenkins, will be directing you through the constellations that are in view, and with
any luck we will be able to witness tonight’s meteor shower! While we are cruising, we ask that
you wear your life jackets at all times when on deck for your safety. If you begin to feel sea sick
at any time, I encourage you to visit our on-board clinic for some medication. Now I would like
to ask everybody to join the captain in the stateroom for a rundown of this evening’s services!
File 18
A C D
M: Attention, passengers. Welcome abroad Continental Lines, with bus service to Columbia,
Charleston, and terminating in Eastport. We will be spending the majority of our trip on the
highways, so please make sure you have your seatbelts buckled. We will reach our first
destination, Columbia, in approximately 2 hours, making our time at arrival 10:30 P.M., Friday
the 15th. We’ll be getting on the road shortly; please make sure all of your luggage is secure and
out of you neighbor’s way. You can learn about attractions in the travel brochure located in the
seat pocket. Now sit back, relax, and enjoy the scenery!
File 19
C D A
It is my pleasure to welcome you all to the opening day of Keller University’s scientific lecture
series. We have invited a variety of scientific experts from the field of biology, chemistry and
physics to elaborate on their most current studies and findings. I am sure you will find all four
of today’s tasks every educational. I encourage everyone to pick up programs for entrance.
Also, we request that you wait until the conclusion of each lecture to ask questions. Each
speaker will have an opportunity to address inquiries following his or her talk. Thank you, and I
hope you enjoy the event.
File 20
C B D
I would like to take a few minutes to get everyone up to date on our latest project. As was
discussed earlier this quarter, I commissioned Capital Group to conduct a market analysis on
behalf of our company. Well, the results from their analysis have come back, and they are less
promising than we were expecting. As it turns out, our newest board game, Tagline to be too
similar to other games that are already on the market. Given the response from customers, I
have chosen to cancel all future development of Tagline and channel our resources elsewhere.
File 21
D C B
M: Congratulations, everyone. I know you’ve been working hard at Rodham University for the
past four years to be sitting here today. As you’ve heard, the scheduled guest speaker
unfortunately had to pull out at the last moment because of illness. Instead, we’re fortunate
enough to have Ms. Gladys Smith, CEO of Megas, Inc., here with us today. We’re all gratefull
that she agreed to step in on such short notice. After giving a speech and handing out your
diplomas, Ms. Smith will be joining us for the official photos, which will be taken on the lawn.
MINI TEST PART 4

71. D 81. B 91. A
72. A 82. Á 92. D
73. C 83. C 93. A
74. B 84. B 94. C
75. C 85. A 95. C
76. C 86. C 96. C
77. D 87. A 97. B
78. A 88. C 98. B
79. C 89. B 99. D
80. D 90. C 100. A
Mini Test Part IV
Questions 71-73 refer to the following telephone message:
Hello, Ms Han. This is Sunmi Park calling from Edge Designs. I want to inform you about an issue
regarding to the project you commissioned us to do. Although the T-shirts that my firm is
designing for your organization are supposed to be ready by this Thursday, we will not be done
by then. One of our staff members was sick the last two days, so the work is taking longer than
expected to finish. As a result, we won’t be able to send the completed products to you until
Friday. I’m very sorry, and we intend to take 10% off your final bill to make up for the delay. If
you have any inquiries, please reach out to me. I’ll be happy to answer them.
Questions 74 – 76 refer to the following announcement:
I have an important announcement for all administrative staff. Over the weekend, the
technician installed a new operating system on all of the computers in our clinic. Unfortunately,
some data was lost in the process. Patient medical records were not affected, but the schedule
for the upcoming week was accidentally deleted. So, we have to contact our patients
immediately to find out the dates and times of their appointments. This is currently our top
priority, as we don’t know who has an appointment tomorrow. Our lead receptionist-Janel Lee-
will now hand out a list of patients and their contact information. You each will be assigned 70
of them to call.
Questions 77- 79 refer to the following telephone message:
Hello, Mr. Hong. It’s Denise Reynolds. I may have found a suitable tenant for the apartment you
are trying to sublease through my firm. A visiting researcher at Forest University named Brad
Patterson contacted me about it. He wants to rent your home until September 1. Um, you
asked to find someone to take the apartment until the end of September, but…um, few people
have shown interest. This is the best I can do. Mr Patterson would like to visit your until this
week. I know you work on Thursday and Friday, so how about on the weekend? He mentioned
that he was free on Saturday afternoon. Call me at 555-0394 to let me know what time would
be best.
Our CEO organized this four-day retreat for managers in order to express gratitude for the hard
work you have done. She recognizes that you all strive to perform at a high level and wants you
to know that you are essential to the firm’s success. Now in addition to relaxing and enjoying
this beautiful resort, we are carrying out a few team-building exercises together over the next
few days. While the exercises are designed to be lighthearted and fun, they will also give you a
chance to enhance your communication abilities. One more thing…the CEO would like a picture
of everyone together. So, please meet in the resort’s main event room at 4 P.M
Questions 83-85 refer to the following telephone message.
This message is for Richard Brendholt. My name is Emma Compton, and I’m the principal of
Charleston Elementary School. I’m calling because we’re hosting a Career Day early next month
as a way of introducing students to different vocations that they could possibly pursue in the
future. It would be wonderful if you could send a representative from your fire station to the
event. Many of our pupils find your line of work fascinating. I’m certain that they’d appreciate
hearing about the duties and responsibilities that emergency personnel deal with on a daily
basis. The person you send will need to give a 10-minute talk about a firefighter’s job and
demonstrate the gear that is used. If you’re interested in participating, please let me know by
Monday, March 23. Thanks
Questions 86-88 refer to the following broadcast.
In local news, the Meyerville city council voted to tear down the historic city hall building on
July 12. The decision comes after an inspection last year uncovered cracks in the foundation.
For months, the government debated whether to undertake costly renovations or simply
demolish the facility. Mayor John Hamilton held a press conference this morning, during which
he announced plans to build a public park in the building’s lot. The city council will hold a
special session to discuss the design of the new park this Friday at 7pm at Fairview High School.
Residents are encouraged to attend and share their ideas.

The Snow and Ice Festival has grown considerably in recent years, and it now attracts many
visitors from overseas. This increase in the number of international travelers has a very positive
impact on Brenton City’s economy. Your goal for today is to figure out how to promote the
festival to foreign tourists and continue this trend. Just keep in mind that most guests find the
snow sculptures and ice palace to be the two most impressive features of the festival. So, those
attractions should be emphasized in our campaign. All right, I’d now like everyone to split up
into small groups and brainstorm ideas. Then, I about half an hour, break for lunch.
Questions 92-94 refer to the following excerpt from a workshop.

I’m Milo Forsythe, and I was hired to provide training on how to manage complaints. As new
employees of the customer service department, it’s important that you know how to effectively
respond when someone is unhappy with one of the company’s products. This is because
handling a complaint well can actually lead to increased customer satisfaction and loyalty. To
better demonstrate this point, I’d like to do a simple role-play exercise. One of you will be an
upset customer, and I’ll be the company representative. Pay close attention to how I deal with
the situation by validating the other person’s experience. You may be surprised by the results.
Hopefully, you will use this technique when interacting with customers.
Questions 95-97 refer to the following advertisement and schedule.
Are you looking for ways to save money on airfare and accommodations? Then be sure to tune
in to 108.6 FM’s newest program, the Frugal Traveler. Hosed by Jeff Wallace, who ran his own
travel agency for 25 years before retiring, the program will provide tips on how to stretch your
budget while on vacation. Jeff will set aside time each day to respond to questions from
listeners, and callers will have their names entered into a monthly draw to win a flight to any
major city in Europe with Omega Air. The Frugal Traveler will air Wednesday afternoons,
starting May 2. It will fill the time slot immediately after our local update. Make sure to check it
out!
Questions 98-100 refer to the following telephone message and receipt.

My name is Janis Lyle, and I rented a car from your company when I visited a client in
Manchester last week. While filling out an application for reimbursement from my company, I
noticed an error on my receipt. I was told that if I upgraded to a larger vehicle, I would receive
the navigation system for free, but I realize now that I was charged for it. I’d like to have that
amount refunded to my credit card. In addition, I … ah… I’ve got one more request. Your Web
site mentions that your company has a rewards program. Could you send me a brochure that
describes the benefits of membership? I’m going to be talking a lot of business trips this year,
so I might sign up. Thanks.

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KEY & TAPESCRIPTS LISTENING B

Read The man is reading a newspaper She is inspecting an item for

Examine He is examining an X-ray image. Glance at Both of them are glancing

One man is addressing the

Words Examples Words Examples

She is wearing a short - A man is putting on his name

Words Examples Words Examples

A large flower Kitchen & The saucepans are

The vases are filled with Cooking utensils are

All of the doors have A chandelier hangs over

1. (A) Behind the building.

Check - up (file 12)

1. (A) Around this time last year.

4. (A) We’re still waiting for a box.

Question with WHERE (1)

Questions with WHERE (3)

Question 4 (file 19)

Questions with WHEN (2)

Question 4: (file 23)

Question 2 (file 25)

Question 3: (file 26)

Question 4: (File 27)

Question 4: (file 31)

WHO (file 34)

HOMEWORK (file 36)

Check - up: ((file 8)

Check - up (file 11)

Question 3: (file 21)

9. How did you get to the seminar?

3. Why don’t we select newspapers before we place an ad?

13. Will you place an event program on each chair?

24. Why are you returning this monitor?

29. I can put in some overtime this evening.

Question 3 (file 17)

15. Isn’t Alice transferring to the New Orleans branch?

MINI TEST PART 2

Pharmacy Prescription; Tablet; Medicine; Dose; Pill

M: Camilla, we will be selling our digital

5- Woman: Most of our sweaters are imported

M: Good morning, Stella. I heard you're going

M: Vanessa, have you found a suitable voice

Question 2: When will the listeners arrive at their destination?

Question 2: Who is Mr. Cox?

Question 2: What does the speaker say is surprising?

Question 3: How much money was exchanged on the deal?

Question 2: What can be found at the store?

Question 3: What is store located?

Question 2: What does the speaker say not to do?

Question 3: How many coats are being recommended by the speaker?

Question 2: How many vehicles were involved in the accident?

Question 2: Who is Mr. King?

Question 3: What does the speaker ask the listener to do?

Question 2: How often are the hallways waxed?

Question 3: What are the listeners asked not to do?

Question 2: When will the speaker take off to New York?

Question 3: What does the caller ask Cindy to do?

Question 2: Who is Jill Watson?

Question 3: What did Ms. Watson do?

Question 2: When was the company established?

Question 3: What will happen next?

Question 2: What does the speaker ask the listener to do?

Question 3: What is going to happen next?