Name : IRFAN SATRIO FATAHILLAH

Nim : 2021630012

Middle exam
The Answer
1. Based on the story above, I assume that Yunanto seems to have a high aptitude for
English. His skills in the English Department subjects always received A grades,
showing his strong ability in this area. His Attitude can also be judged to be good as
seen from his communication success in the second year. Despite a dip at the start of
his employment, he later managed to improve his English skills. This shows that the
motivation and work at the travel agency, which certainly required yunanto to speak
to natives, made him learn and improve.

2. Based on Yunanto's experience at the Travel agency, I assume a formal language

environment. The reason for this is that the Travel agent industry requires effective
communication, which is essential for conveying information accurately and
persuasively to clients. Travel agents must understand the needs and preferences of
their clients, which requires a formal and professional language environment. English
has emerged as the industry language for global communication in the travel agency
industry, which emphasizes the need for formal language proficiency. Travel agents
are constantly working with hotels, airlines, and other vendors to create travel
packages and experiences for their clients, which requires a formal and professional
language environment.