Robin Sharma

139/2023
Section-B, House D
Business Communication Assignment

After thoroughly reviewing the script, I believe that Mr. Oberoi is an excellent communicator

for the following reasons:

1. Confident and proactive: Mr. Oberoi's decision to return to the showroom after using

the shoes for two days demonstrates his self-assurance and willingness to address

issues directly.

2. Understanding of the showroom's reputation: By repeatedly emphasizing the potential

sale of seconds stock, Mr. Oberoi reveals his knowledge of common practices and

their impact on the showroom's reputation, effectively conveying the seriousness of

the situation.

3. Tactful persuasion: Mr. Oberoi's insistence on the presence of a design defect and his

offer to leave the defective shoes with the showroom reflect his ability to employ

persuasive tactics. He understands that no business wants dissatisfied customers.

4. Effective escalation: Mr. Oberoi successfully conveys his concerns to showroom's top

management, resulting in their willingness to investigate and respond. This showcases

his skill in capturing attention and seeking resolution from higher authorities.

5. Attention to detail and cooperation: Despite not having the receipt, Mr. Oberoi

suggests alternative solutions such as leaving his contact information. This displays

his problem-solving approach and willingness to cooperate with the showroom.

In summary, Mr. Oberoi's excellent communication skills, including confidence, industry

knowledge, tactful persuasion, adept escalation, and cooperation, enable him to effectively

express concerns, engage with the showroom staff, and seek a positive resolution.