CONFLIC

T
Self-awareness Active Listening
ReflectRESOLU
on your
communication style, triggers, and
own
giving
Practice listening skills by
your full attention,
biases that
resolution.
contributions
TION
affect
Recognize
to
conflict

conflicts
your
and
maintaining eye contact,
summarizing what others say to
ensure understanding.
and

SKILLS
work on improving them.

1. During the discussion, listen actively,

1. Reflect on your communication style and
maintain eye contact, and summarize
biases. Take responsibility for your
your colleague's points to show that
contributions to the conflict and commit
you understand.
to improving.

Empathy and Perspective-Taking Effective Communication

Emotional Regulation
Put yourself in others' Improve your communication
Learn techniques to regulate shoes to understand their skills by being clear, concise,
your emotions during conflicts. perspective, needs, and concerns. and respectful. Express your
Use deep breathing, take breaks, This fosters understanding and feelings using "I" statements
or practice mindfulness to stay helps find common ground. without blaming others. Be open to
calm and respond effectively. feedback.

1. Manage your emotions by staying 1. Try to empathize with your colleague's 1. Use effective communication by
calm and avoiding defensiveness. workload, concerns, and preferences. expressing your concerns with "I"
Focus on understanding your Look for common ground. statements rather than blaming. Discuss
colleague's perspective. the impact on your own workload and
productivity.

Collaborative Problem Practice Conflict Resolution

Focus on finding win-win Seek opportunities to
solutions through collaboration. practice conflict resolution
Encourage open dialogue, skills at work, with friends, or
brainstorming, and negotiating in personal relationships. Apply
options to reach a mutually what you've learned and reflect on
satisfactory resolution. the outcomes.

1. Collaborate on finding a solution by 1. Practice conflict resolution skills

suggesting alternative task allocations or a in other situations as well. Seek
rotation system. Be open to compromise. feedback and continuously
improve.