JOB TITLE: CLIENT SERVICES OFFICER

Key Responsibilities: As the Client Services Officer, you are the contact between the company
customers and business. You will also provide administrative Support and daily operations of
the company.

JOB DESCRIPTION AND RESPONSIBILITIES:

 Develop effective communication platforms (i.e. Email, Telephone, social media, website
or traditional media) for clients and employees in the organization
 Conduct service and product presentation for prospective and existing clients
 Engage in Marketing activities and campaigns, by communicating and selling the
company’s product and services.
 Clearly understand and communicate the company’s products and services effectively to
clients
 Constant interactions with clients through Email, Telephone or face to face meetings
 Monitor and Measure Client satisfaction, and report problems if any to the Management.
 Attend programs, trade fairs, seminars and business meetings that relate with the
company product and services models.
 Manage the Office supplies and inform management promptly on the office budget.
 Effective manage all correspondence, such as letters, emails and package deliveries.
 Ensure the Office is Clean, properly arranged and ready for the daily activities.
 Carry out all administrative and clerical role necessary for effective office management
 Schedule and organize in house and external events for the company
 Oversee and Manage Social media content, and monitor the website activities.
 Create and manage the company’s social media presence on major social media
platforms (Facebook, Instagram, customized email marketing, Twitter etc.)
 Develop, implement and manage the company social media strategy
 Use social media marketing tools effectively that will lead to growth in business Sales
 Work closely with other marketing and Sales teams to improve product development and
clients’ satisfaction
 Create appealing, valuable and creative digital content for social media, consistent with
meaningful content, writing and editing social media post that will attract clients to the
company products and services
 Increase the company’s online visibility, marketing and Sales efforts, that also promotes
customer engagement and brand awareness.
 Prepare monthly reports on social media marketing efforts and suggest
recommendations to adjust the social media marketing for optimal results
 Use social media analytical tool like Google Analytics, Facebook and Instagram insights
to monitor and evaluate the company’s social media presence and performance.
 Contribute to the growth and profit margins of the company.
 Identify new market, generate leads and follow through with cold calls and other
marketing activities to meet the company sales goals
  Act as the Executive Assistant while on official meetings and assignment with the
MD/CEO by taking phone calls, writing minutes of meetings, creating invoices, preparing
financial statements etc.
 Perform other duties that may be required by the management towards the development
and growth of the company.

JOB SKILL REQUIREMENTS

 Computer Literacy
 Knowledge of Products and Services
 High Service Orientation
 Strong Communication skills
 Customer services Skills
 Time Management Skills
 Working knowledge of HTML and CSS