STOP!

Before you set up

your PC…
Review important details about this guide:

• First, locate your IBM w3id and password

provided by your manager or Onboarding
Success Partner. Your w3id and password give
you access to IBM internal websites, IBM email,
and many of IBM’s web and cloud-based
systems.

• Next, ensure you have internet access. If you

have an Ethernet cable, plug it in. It’s more
reliable than Wi-Fi.

• This guide applies to both new hires and existing

IBMers. If you’re new to IBM, additional tasks to
complete your PC setup are discussed in the
Next Steps section.

Windows 10 Setup Guide | IT Support 1

 15 March 2022

Set Up a Windows 10 PC
Get started with your new PC

Office of the CIO | IT Support

Windows 10 Setup Guide | IT Support 2

 Welcome
Initial Setup 4

This guide discusses the setup

Finish the Setup 11
process for your new PC and how to
install essential applications. The Next Steps 15
process takes up to two hours.
Questions 16

If you need help at any point, call IT

Support. Ask your manager for the
telephone number.

Windows 10 Setup Guide | IT Support 3

 Initial Setup

Windows 10 Setup Guide | IT Support 4

 Initial Setup
To set up your new PC, unbox it, plug in
the power cord, and turn it on. Be sure
to keep your computer plugged into
power during the setup.

If you recently reset your PC, the setup

process is the same as setting up a
new PC.

Windows 10 Setup Guide | IT Support 5

 Step 1
On the Welcome screen, select your
language and click Yes.
Choose your Region and click Yes.
Confirm your keyboard layout then click
Yes. If you need an additional keyboard
layout, choose the appropriate layout and
click Continue. Otherwise, click Skip.
If you’re asked how you would like to set
up your device, select “Set up for an
organization.”

Windows 10 Setup Guide | IT Support 6

 • When connecting remotely (e.g., from your home or a client site), select your Wi-Fi
network from the list, then enter the network password when prompted.

• If you’re connecting from an IBM site, select IBMInternet. When prompted to authenticate

Step 2
within a web browser window, enter your w3id and password.
Note: Don’t attempt to connect to the Wi-Fi network named “IBM.” You can’t connect to
this network until your PC is fully configured.

Connect your device to the internet.

Your PC checks for any critical software updates then takes you to the next step.

Important: Don’t skip this step. A network

connection is required to correctly
configure your device.

Note: If you connect to the internet with an

Ethernet cable, your connection is
automatically detected. Proceed to Step 3.

Windows 10 Setup Guide | IT Support 7

 Step 3
On the “Welcome to IBM” or “Sign in with Microsoft” page:
1. Enter your w3id, then click Next.
2. A “Sign in with w3id” window appears. Click "w3id Credentials," enter your w3id
and password, then click Sign In.
3. Complete the multi-factor authentication request.
Note: If you’re new to IBM, you need to set up multi-factor authentication. Proceed to
step 4 for instructions.

Warning: Don't attempt to sign in if your screen displays "Who's going to use this PC?”
Your computer didn't properly connect to the internet. To resolve this, force a shutdown
of your PC by holding down the power button for 10 seconds. After the screen goes
black and the keyboard is no longer illuminated, turn your PC back on and restart the
setup process from step 1. Ensure you establish a solid network connection in Step 2 to
prevent this issue from happening again.

Windows 10 Setup Guide | IT Support 8

 Step 4
New IBMers must configure multi-factor
authentication methods before the PC
setup can continue. To do so:
1. On the “Connecting is more secure”
page, click “Get started.”
2. w3id SSO offers several ways to
authenticate your identity. Select a
method from the list, then follow the
instructions to configure it for use.
3. After your first method is verified, add
another method to further secure your
account. If you configure only one
verification method and you lose
access to this method, you won’t be
able to sign in to w3id.
4. When you’re finished adding
additional methods, click Done.
Windows 10 Setup Guide | IT Support 9
Add a Method
To set up an authentication method, you
must use the on-screen instructions. For
example, set up a phone number to receive
a one-time passcode to authenticate your
w3id. To do so:
1. Next to “Text message,” select “New
number.”
2. Select your phone number's country
code from the Country drop-down list,
then enter your phone number,
including the area code. Click "Send
access code.“
3. A one-time passcode is sent via text
message to the previously entered
phone number. Enter the one-time
passcode, then click Verify.
 Step 5
Your PC begins the automated
enrollment process.
Important: Don’t step away from your
PC during this time. You must wait for
the process to complete.
Step 6
At the “Set up a PIN” prompt, create
a 6-digit numeric PIN. Your PIN is
stored on your PC and never expires.
Your PIN replaces your password. If
you can't sign in with your fingerprint,

After the configuration is complete, set

3D face camera, or PIN, your PC
up a biometric login. Follow the on- might permanently lock, requiring you
screen steps to set up fingerprint or to reinstall Windows.
facial recognition. After you create your PIN, click OK.
Warning: Don’t skip this step because
it’s the primary login method to your
PC. After the setup, you won’t be able
to use your w3id password to sign in to
your PC.

Windows 10 Setup Guide | IT Support

 Finish the Setup

Windows 10 Setup Guide | IT Support 11

 Get Started with
Your PC
After Windows starts, the “Getting started with
your PC” window appears. This app helps you:
• Get software from the PC@IBM App Store.
• Migrate your data from another computer
(for existing IBMers).
• Create backups of your new computer with
Code42.
• Find support documentation and other
instructional guides on IT Support
(w3.ibm.com/#/support).

Important: You need to connect to the internal

IBM network to complete these tasks. Use the
next step to connect properly.

Windows 10 Setup Guide | IT Support 12

 Connect to the
Internal IBM
Network
When working remotely, you need to use
the Cisco AnyConnect Virtual Private
Network (VPN) client to connect to the
internal IBM network.

In an IBM office, your PC automatically

connects to the IBM internal Wi-Fi.

Windows 10 Setup Guide | IT Support 13

 Remotely, connect to IBM
with Cisco AnyConnect
To connect using Cisco AnyConnect:
1. Click Windows Start, then type AnyConnect.
Open Cisco AnyConnect Secure Mobility Client
from the search results.
2. A Cisco AnyConnect window appears. Any
gateway can be selected, however, for best
performance, select the gateway based on your
geography.
3. If prompted by User Account Control, click Yes.
4. To test your connection, open any web browser
and navigate to w3.ibm.com.
Windows 10 Setup Guide | IT Support
At an IBM site, connect to
IBM Wi-Fi
To connect to IBM Wi-Fi:
1. Select the Wi-Fi icon in the lower-right corner
of the task bar to open Network & Internet
Settings.
2. From the list of available networks, select IBM,
then select Connect. Your computer uses
locally-installed Wi-Fi certificates to connect to
this network.
3. To test your connection, open any web browser
and navigate to w3.ibm.com.
 Next Steps
If you’re an existing IBMer, congratulations, your setup is
complete!

If you’re new to IBM, you’ve got just a few steps remaining.

First, access IT Support and search for Set Up at IBM. This
article identifies important applications to install to be
productive and communicate with others, such as setting up
Slack and Webex.

Lastly, check your email. IBM offers several options for

desktop or web-based email clients. For more information,
search IT Support for Access Your Mail at IBM.

Windows 10 Setup Guide | IT Support 15

 Questions?
Visit IT Support

Windows 10 Setup Guide | IT Support 16