ODCL, TEAM CBC 12.11.

2023

C HAI P E C HARCHA
Case Statement: Your Client is a small-scale servicing company in the IT sector (like a micro TCS). The company’s current workforce is 3000-4000.The company has 1000 billable positions
vacant for diverse skill sets. However, only 500 positions are getting filled. Analyze and recommend a plan of action.
I: The company is a small-scale client servicing company in the IT sector (like a micro TCS). I: No there has not been any change.
The company’s current workforce is 3000-4000. The company has 1000 billable positions C: Also we should analyze the Non-tangible aspects. Is there any change in the leadership in
vacant for diverse skill sets. However, only 500 positions are getting filled. Analyze and the organization?
recommend a plan of action. I: No, the leadership of the organization has not seen any change as of late.
C: How recently have the positions been open? Is this an issue we have been facing for a C: Has the company been on the news/social media for any issue recently or has there been
long through multiple recruitment cycles or is this the first instance? any bad publicity recently?
I: This is happening for the current recruitment cycle only. I: No. That does not seem to be the case. Also, there has been no change in any of the
C: We need to analyze the recruitment and selection journey at multiple points across aspects.
Attraction, Selection, and Retention. To study if the issue of inadequate hiring is due to C: In that case, the vendor is unable to meet the requirements.
qualitative or quantitative reasons, can I know how many candidates are present in the I: Sounds good. Can you give any recommendations?
recruitment pool for the open position? C: As a short-term solution, the company should access the market for a suitable vendor
I: The number of candidates in the recruitment pool is around 800. and change the vendors. In the long term, the company should reduce the dependency on
C: The number of candidates in the recruitment pool is less than the number of open vendors and look towards other options to attract talent. The candidate pool in the IT
positions. This indicates that the issue is quantitative. We need to look at the recruitment sector largely uses online platforms for finding jobs. Hence, the company should make the
channels. shift towards online recruitment from platforms like Naukri.com, LinkedIn, indeed.com, etc.
I: Can you tell me a list of the various channels that the company may have?
C: We can recruit internally within the company through referrals and internal postings.
Recruitment can be done externally as well using Online platforms, Vendors, Careers pages,
Job Fairs, Print/TV/Radio advertisements, Campus Recruitment, etc. What recruitment
channels does the company use?
I: The company always relied heavily on the vendors for getting talent.
C: Has there been any change in the vendor recently before the positions were opened?
I: Yes, the vendor was changed recently after the contract with the previous vendor
ended
C: The new vendor is unable to satisfy the requirements. This could be due to factors
outside of the vendor’s control or because of the inability of the vendor. Firstly, analysing
the tangible aspects of the job opening such as job requirements (years of experience,
education level, required specializations/certifications, etc.), compensation, location, etc. Is Continued..
there any change in the same?
ODCL, TEAM CBC 12.11.2023

C HAI P E C HARCHA

Recruitment &
Selection

Background Information Analyse current

Future
Client: IT sector Client is Strategy
Strategy
looking for a skilled and
diverse workforce
Short Term Long Term Vendors (If changed)
Objective: Identify issues
with respect to selection
Onboard
and recruitment and NewVendors Developing Inhouse Self
Recruitment
suggest an action plan & Agencies Recruitment
for the way forward.
Online
Platforms

Case tips
• The case majorly dealt with structuring and identifying where to get the data from.
• There is no right or wrong answer in this case, just back up your answer with good reason.
• Focus on identifying the core of the issue at hand and the structure with which you get to the solution.
 ODCL, TEAM CBC 12.11.2023

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